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Customer Service Manager Mock Interview

Question 15 of 30 for our Customer Service Manager Mock Interview

Customer Service Manager was written by and updated on February 26th, 2021. Learn more here.

Question 15 of 30

What type of rewards and recognition programs have you initiated in your management career?

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Advice and Examples: What type of rewards and recognition programs have you initiated in your management career? For a Customer Service Manager Interview Question.

  1. 15.

    What type of rewards and recognition programs have you initiated in your management career?

      How to Answer

      Recognition and reward can mean many different things in the workplace. As a Customer Service Manager, perhaps you offer your team verbal praise, bonus incentives, written recommendations, or promotion opportunities. Talk about any rewards or forms of recognition you have initiated with your employees. Be sure to speak about the positive results that your initiatives have generated, as well!

      Rachelle's Answer

      "Six months ago, I initiated a 'spot bonus' program where I will reward any team members who I catch doing the right thing, or going above and beyond. These small bonuses are sometimes decadent chocolate, a lottery scratch card, or a Starbucks gift card. My team members like the recognition, and since implementing these small bonuses', their contribution rates have soared."

      Rachelle's Answer

      "Verbal praise is fantastic, and I love receiving this type of praise from my management team. However, I find that written praise is even more meaningful to many people. When I step into a management role, I plan to incorporate written thank-you notes to shoe show appreciation. This written praise could be in a card, in an email, or on a sticky note that I leave at their station."