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Canadian Western Bank Interview
Questions

27 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 27

If you were on the job here at Canadian Western Bank and noticed that a change in process or procedure could be beneficial, how would you approach that with your supervisor?

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Canadian Western Bank Interview Questions

  1. 1.

    If you were on the job here at Canadian Western Bank and noticed that a change in process or procedure could be beneficial, how would you approach that with your supervisor?

      This question allows your interviewer to gain insight into a few different things about how would you work as part of the team with Canadian Western Bank. First, they'll be looking to gauge your ability to see possibilities for improvement, so try to think of a time that you did just that in the workplace. They'll also be looking to hear that you are always willing and able to approach your supervisor in a constructive manner. When answering this question, be sure to stress to your interviewer that being complacent won't be on your agenda if hired for this position.

      Ryan's Answer

      "Knowing that a workplace continuously changes when it comes to customers and products, I as an employee need to be fluid in how I work and I am continuously looking to do things more efficiently. In my current role, I approached my manager last year about reconfiguring our customer lobby area to accommodate more customers while also being handicap accessible. He thanked me and took the idea to our leadership team and within weeks new furniture arrived and an unnecessary wall was removed."

      Ryan's Answer

      "I wouldn't hesitate to approach my supervisor with any creative ideas if hired on the team here at Canadian Western Bank. With any supervisor I've had in the past, I've always appreciated an open door policy as staff on the front lines of the business are able to best see that need for small or large changes. Recently, I approached my supervisor with a great new idea that would help boost customer sales in our retail store. With not having the confines of a chain outlet, he let me lead a team of individuals to implement the change in the store. What we did was choose a high profit item each week and place it on display in front of the cash registers to promote an impulse buy at the register. Through the initial weeks of trialing this, sales numbers for the products each week more than doubled prior weeks when not on display."

  2. 2.

    What interests you about this position?

      The interviewer at Canadian Western Bank wants to learn more about how your educational or professional background led you to apply for this position. Share what you are most looking forward to about the role and how it relates to your previous experience or future goals.

      Ryan's Answer

      "I enjoy problem-solving and helping people. I worked as a customer service representative in a call center for Wells Fargo when I was in college, and the experience motivated me to learn more about how to help my clients by understanding more about investing, saving, and using banking services to meet their needs. I think working as a personal banker will give me a great foundation to start my career within the banking industry."

      Ryan's Answer

      "It is both the job description and the idea of working for Canadian Western Bank that has piqued my interest. This role offers the growth and advancement that I have desired for some time now. I especially like that in this position, I would be responsible for A, B, and C. I am ready for those responsibilities in my next position."

  3. 3.

    Tell me about a written project you had to tackle during your career. What skills did you use to ensure that your writing was error free?

      Success as a Teller with Canadian Western Bank will often occur excellent written skills. While long-term writing projects won't necessarily be an occurrence, your interviewer is looking to hear in detail about a time you had to complete a written project to get a better understanding of how you will work during times that you will need to provide written correspondences in this role. As you reflect on your career, think of a time that you had to use research and teamwork to get a writing project completed and explain it in detail to your interviewer. As well, don't hesitate to talk about resources that you used to ensure that the document was as error proof as possible.

      Ryan's Answer

      "Every year, I am tasked with writing our fiscal year end sales report that reports back up to our suppliers. Since first taking this task on four years ago, I have prided myself on my ability to write in a clear, concise and interest inducing manner. I utilize our sales reports and organize the data within the report to show by supplier. I highlight great accomplishments within the report as well. When I'm through with my draft of the copy, I have several others look through the report for errors and take feedback from other graciously."

      Ryan's Answer

      "Just a few months ago, my manager asked me to write a letter to a client that outlined a mistake that had happened with her account over the course of a year. The end outcome was the clients account showing more money than actually existed. To write this letter, I had to work with a couple of other people to determine the facts of how the error occurred, what the impact was and how it would be fixed. Based on that information, I drafted the letter to read in a very apologetic and forthright manner. My manager was very impressed and sent it to the client following a personal phone call to her."

  4. 4.

    If hired for this role at Canadian Western Bank, how would you help make sound investment decisions for our clients?

      While certainly an open ended question for you to run with, your interviewer is really looking to get a sense that you are resourceful in your decision making processes and that you don't rely too heavy on quantitative or qualitative information to make decisions. In your answer, talk about the sound use of data while also relying on your experience and judgement to help in your decision making processes. As well, if you are open and experienced in a team based approach among fellow colleagues, talk about that as well.

      Ryan's Answer

      "In my current role, we have a great team that considers many factors in our investment decisions for our clients. Our engineers have developed mathematical models that gauge the markets and their propensity to shift over time. We have a team of market experts that rely on the new and current times to predict future fluctuations. As the Portfolio Managers, we weigh information from all of these teams to make decisions moving forward and this allows for the greatest confidence in our overall decisions."

      Ryan's Answer

      "While all of our decisions for our clients are based on assumptions, my experience has taught me to weigh in many different factors when making investment decisions. Looking at historical data to predict futures carries some weight and can be accurate at times, but having firsthand knowledge of different businesses and industries like I do helps put that historical data into perspective when trying to predict the future. If hired for this position at Canadian Western Bank, I'll have that ability to make the best decisions possible for your clients."

  5. 5.

    Tell me about your experience in the banking industry.

      Share details of your banking experience to show Canadian Western Bank you have what it takes to be successful in the field!

      Ryan's Answer

      "When I worked as a bank teller, I learned how to deal with difficult customers and handle a variety of transactions, from ordering foreign money for travel to removing overdraft fees and educating customers on our products. I used my careful attention to detail to keep my drawer balanced and manage my daily tasks without error."

      Ryan's Answer

      "I have 12 years of experience in the banking industry, first as an administrative assistant, then a bank teller, and now; a financial advisor. I have learned a great deal along the way and look forward to putting my experience to work for Canadian Western Bank."

  6. 6.

    What is one way that you would help provide great customer service in our branch here at Canadian Western Bank?

      As a Teller with Canadian Western Bank, you have the possibility of having the most interactions with clients on a regular basis than just about any other person within the branch. And due to the face to face nature of this role, the importance of the impressions that you will make on clients is essential to the success of Canadian Western Bank. For this question, tell your interview one unique trait or skill that you will bring to the lobby of Canadian Western Bank when it comes to customer service. If possible, give an example of a time that you used this with success.

      Ryan's Answer

      "If you were to ask any of my current or past coworkers what my best skill in the workplace would be, I would guarantee that most would say it is my ability to keep a smile on my face at all times. I am a person that focuses on the positive things in each moment and that attitude really reflects well on others that I work closely with and the customers that I serve. Even when I have a bad moment or even a bad day, I still don't let that bring me down to the point that it impacts my work."

      Ryan's Answer

      "I would say that using my communication skills to personalize my service to each customer would be extremely beneficial to the role here at Canadian Western Bank. A couple of weeks ago in my current role, I could tell a customer just wasn't having a good day by the look on their face and the sad tone of their voice. I was assisting them, I simply asked them how their day was going. The lady slowly looked up at me while a tear rolled down her cheek and told me that she had just had her dog put down that morning. I gave her my deepest sympathies and talked about my childhood dog growing up that my parents had just had put down months earlier. We shared a few funny memories of my dog and when her transaction was finished, she thanked me immensely for sharing the conversation with her. I think that my approach to communication with my customers helps brighten their day and I'd look forward to bringing that same style here."

  7. 7.

    At Canadian Western Bank, our Personal Bankers work with clients from all different walks of life. How do you handle working with many different personalities throughout the day?

      As a Personal Banker with Canadian Western Bank, you will be dealing with a wide variety of clients and your interviewer will be looking to hear that you are able to tailor your approach to working with many different personalities while maintaining a knowledgeable and professional approach with each person. In your answer, be sure to stress that you have the patience to work with all different types of people effectively and the calmness to handle customers that are demanding or full of questions. If you have an example of a role you've held in the past where you've worked with customers, feel free to bring examples of times you had to work with differing personalities first hand.

      Ryan's Answer

      "In my current role in sales, I work with customers from all different economic and cultural backgrounds. My personality really suits a sales based role well because I have the ability to personally connect with any person that I work closely with and I do this with a very friendly, yet professional approach. I take as much pride in selling a lower end product to a person with lower socioeconomic status as I do in selling a product to the CEO of a large company. I've been in both of those situations and as long as the customer leaves satisfied with a smile on their face, I know it was a job well done."

      Ryan's Answer

      "I really pride myself on my ability to work effectively with many personality types and people from different backgrounds. In my current role as a Financial Advisor, I work with clients that range from C-Suite Executives all the way down to entry level employees making close to minimum wage. I have the ability to connect with and relate to any individual on a personal level as this is so important in the financial field. If hired here at Canadian Western Bank, this ability would greatly help your customers that are in need of personal banking advising."

  8. 8.

    How do you work in environments with people who are different from you?

      The banking industry thrives on team players with communication and listening skills who can help build internal and customer relations with individuals of diverse backgrounds. Give an example of how you led a team, or collaborated with a group for a school project, to show Canadian Western Bank that you are perceptive and sensitive to the needs of others.

      Ryan's Answer

      "I have worked with people from all backgrounds and personalities. Whenever I join a new team, I make a point to get to know each person and find ways we can connect. I'm outgoing and friendly with everyone I meet while respecting their different styles and any open ideas they may bring to the team."

      Ryan's Answer

      "Diversity is all around us, whether it be at work or home. I treat everyone equally and give everyone the respect and positive attitude that I would expect to receive from them."

  9. 9.

    Talk about a time you had to work with a difficult team member. How did you handle that situation and what was the key for you to make things work with them?

      For this question, your interviewer will be looking to get some insight on your interpersonal skills by seeing how you handle the adverse situation of dealing with a difficult coworker. In your answer, make sure to paint a clear picture of the situation and what made the colleague difficult to work with. Then, really try to reflect on what you did that made it possible to make the best of the situation. Talk about your interpersonal skills that were vital to making this work to give your interviewer the sense that you will be a great team player if hired at Canadian Western Bank.

      Ryan's Answer

      "Early in my career in the banking industry, I worked with a colleague that was very distracting with her negative talk of other people on our team. It was very unfortunate at first that she was my mentor when I first started and from my very first day on the job, I realized what kind of person she truly was. Being new on the job, I didn't speak up or Rquestion her right away. Rather, I chose to get to know the remainder of my team to truly realize how toxic her talk was. A few months down the road over lunch, she continue with bad talk and negative rumor spreading about a colleague I had grown close to. ight away, I cut her off and told her that I didn't want to hear her talk bad about any of our coworkers. With my upfront approach with her, she definitely caught my drift and hasn't since tried it again."

      Ryan's Answer

      "Currently, I have a teammate that just doesn't like to carry his fair share of the load on the team. In my current environment, we all rely on each other to make the entire operation work. The hard part about this situation is that when he is motivated, he caebest workers on our team. Now, I've gotten to the point where I've gotten to get him well enough where I can see when he is having an off day. Through conversations, some things in his personal life impact his job can impact his job in a negative way. Any time that I notice his work slacking, an in-depth check in conversation with him often helps him get back on task and in a much happier mood on the job."

  10. 10.

    Give me an example of how you keep track of details while engaging in conversation.

      Multi-tasking is a great skill to have within the banking industry. Share a situation that demonstrates your ability to handle the daily tasks of a busy banking environment.

      Ryan's Answer

      "A customer came into the branch with multiple requests. To ensure that I addressed each of their needs, I wrote down a few notes for myself to gather the information. This was also helpful because when I needed to answer the phone in the middle of the transaction, I didn't forget any of the important details and I was able to resolve both requests promptly. All the while, I kept the customer engaged and made sure their banking experience was enjoyable."

      Ryan's Answer

      "To keep track of transaction details, while engaging in conversation, I will ask the customer questions or repeat what they are saying to me. This helps me to commit their needs to memory while still appearing engaged, and in the moment."

  11. 11.

    How would you respond to a customer complaint?

      The interviewer would like to be assured that you can professionally handle customer complaints. Give an example of a time you helped resolve a customer's issue.

      Ryan's Answer

      "A customer called me very frustrated about an issue with their bank account. I listened and told them I would be happy to help. I asked more questions to understand the problem and then suggested once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue. I plan to provide consistent customer service in the same way when I work for Canadian Western Bank."

      Ryan's Answer

      "Each customer complaint is unique; however, I have been trained to handle them all with the same method. Listen, be empathetic, and use phrases such as 'If I understand your concern...' and repeat their words back to them. This method has always worked for me."

  12. 12.

    As a Personal Banker with Canadian Western Bank, why is providing tailored customer service important? How would you make this a priority if hired for this role?

      In the banking industry, customers all have very unique financial situations and personality types so a very customized approach is required to make each customer feel valued. In this role as a Personal Banker, your customers will expect that you tailor your approach to meet their needs. As you answer this question, be sure to talk about the ways that you get to know your customers to best work with them. On top of that, explain the importance of taking an empathetic approach with your customers and talk about why an empathetic approach is important when working with a customer on their financial needs.

      Ryan's Answer

      "As in my current industry, I understand that your customers here at Canadian Western Bank all have their own unique financial situation and needs in how I would work with them. Because of that, I have to work with each person on their own individual terms rather than taking the same canned approach with every customer I would work with. To help provide the most tailored customer service possible, I would take the time needed to get to know my customers and their needs and then work with them moving forward in their goals. As personal finance can often be frustrating, I would take my time to listen and understand my customer's frustrations as well to show that I truly care in helping them create a solid plan moving forward."

      Ryan's Answer

      "A tailored approach in customer is really easy when you listen, listen and then listen some more. By reflectively listening to my customers, I'm able to get to know them quickly by name, learn a bit about them personally and learn their financial goals for the near and long term moving forward. With that information, I can them formulate the best customized plan for them and that is very important for them to know that my approach was created with their needs at the forefront. With that in mind, the customer then has a much better chance of becoming a life-long customer at Canadian Western Bank."

  13. 13.

    If a customer at Canadian Western Bank had increased savings as their main personal financial goal, what steps would you take with them to get them started down the right path?

      As you look to interview for a Personal Banker position with Canadian Western Bank, be sure to expect a question or two that really digs into the technical abilities that you would bring to the position in the form of a hypothetical situation that you will likely face in this role. This question is allowing your interviewer to gain insight into your knowledge of sound financial savings philosophies so be sure to talk about important aspects of a customer's finances that can impact their ability to save. As you answer, express that you would use a logical, yet tailored, approach with each customer in this situation.

      Ryan's Answer

      "After I had done my due diligence in getting to know the need's of the customer, my first step would be educating them on setting a personal budget that allows for savings. I would take a keen look at their monthly income versus their monthly expenses while also taking into account their variable spending on a monthly basis. Often, by simply doing this, customers are dumbfounded by how much wasteful spending they have going on in their lives. While the customer makes the final decisions on how to best handle, I can use my expertise to help guide them on their savings journey."

      Ryan's Answer

      "The first and most important step to this process is helping the customer truly see their financial situation by delving into their income and expenses. Based on that analysis, the customer then decides which of the factors of income and expenses can be altered to help increase their savings. From there, I would work with them on the best methods for saving and would take a personalized approach to recommending savings accounts or money market accounts with Canadian Western Bank."

  14. 14.

    Do you have any experience in handling and working with large amounts of money?

      This role as a Teller with Canadian Western Bank will at times put you in charge of handling and accounting for large sums of money. While your interviewer can likely assume any experience you have based on your resume, they'll be looking to hear directly from you what experience you do have in doing this. While you talk openly and honestly about your experience, or even lack thereof, make sure to talk about the importance of accuracy and security surrounding the handling of large amounts of cash. Your interviewer will be looking to hear that you take both of these points very seriously if you are hired for this role.

      Ryan's Answer

      "As you can see from my resume, my retail experience heavily involved running a till in a very large department store for six to eight hour shifts. At the beginning of each shift, I was responsible to counting my starting till to verify the amount matched our standard for starting tills. Then, at the end of each shift, I had to tally all cash and checks in my drawer and balance against my receipt log for the shift. Especially around the holidays, I was often handling drawers with over $10,000 cash in them at the end of my shift. From the start of that job, I was trained on and have always prioritized being very safe with my cash register, never leaving it unlocked and unattended. As well, the skills that I learned in tallying my drawer quickly at the end of each shift would be very beneficial in this role for me."

      Ryan's Answer

      "In my current role with XYZ Bank, my workdays are spent at a very busy metro area branch where I am running on my feet all day long. I take a lot of large business deposits on a daily basis and follow all organizational policies on counting and depositing cash into accounts for business clients. Some days these deposits are very large. Over time, I've become very proficient at counting cash and using our Accubanker money counting machine. I follow very strict policies on the safe and secure handling of cash and while sometimes those policies can make processes take a bit longer, I fully understand and agree with their purpose."

  15. 15.

    Tell me about a time when you showed integrity in your work.

      Integrity is best displayed through honesty and consistent moral values. The banking industry relies on employees who are trustworthy and reliable. Give an example that shows how you have demonstrated these qualities in the past.

      Ryan's Answer

      "In my last position, I was responsible for the cash deposit on a daily basis. There was never a discrepancy, in the four years that I worked there. I have proven myself reliable through my consistency, always showing up on time, meeting deadlines, and keeping my word."

      Ryan's Answer

      "I show integrity in my work in everything that I do. It's important to me that my employer and colleagues see me as trustworthy, with a strong moral compass."

  16. 16.

    Accuracy is of utmost importance to the customers here at Canadian Western Bank. Have you ever had a time where you had a to admit to a mistake on the job surrounding accuracy?

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  17. 17.

    Do you have any experience working with banking teller software?

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  18. 18.

    If a customer posed a problem that you were unable to solve on your own, how would you handle that situation?

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  19. 19.

    How do you check your work for accuracy?

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  20. 20.

    Tell me about your favorite manager. What did you enjoy most about working with them?

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  21. 21.

    In your work as a Portfolio Administrator, what kind events cause you the most stress on the job?

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  22. 22.

    Give an example of a prior job duty you held that required serious organizational skills. What did you learn from that experience that you'll be able to bring the team here at Canadian Western Bank?

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  23. 23.

    If hired for this role with Canadian Western Bank, how would handle a large a work load of clients working through a mortgage process.

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  24. 24.

    Talk about your experience in mortgage loan closing. How would this experience be beneficial to our team here at Canadian Western Bank?

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  25. 25.

    As a Business Analyst at Canadian Western Bank, you will be tasked with working with diverse teams of stakeholders on different projects. How do you handle stakeholders that are difficult and bullheaded?

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  26. 26.

    What tools do you currently use to help you be a more efficient and effective Business Analyst?

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  27. 27.

    What data entry skills have you accumulated throughout your career and earlier education?

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