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Bank Teller Interview
Questions

25 Questions and Answers by Rachelle Enns

Updated August 22nd, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 25
Do you hand count or use the counting machine?
View Answers
How to Answer
The answer is, you probably use both methods for counting cash. If you have handled money as the teller before, the odds are that you have utilized both. Many financial institutions have cash machines that even dispense the correct withdrawal amount for the customer, so you never touch the cash.

The interviewer wants to know what experience you have to ensure they provide you with the best training possible if you are selected for the job.
25 Bank Teller Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
  1. Do you hand count or use the counting machine?
  2. Describe a time when you really felt good about your workplace performance.
  3. A bank teller needs to be very detail oriented. Do you always double check or proofread your work?
  4. Give me an example of how you keep track of details while engaging in conversation?
  5. Tell me about yourself.
  6. What do you know about our banks culture?
  7. What questions do you have for me?
  8. What do you feel is the most important asset a bank teller must have?
  9. What signs of trustworthiness have you demonstrated in the workplace?
  10. How many years of cash handling experience do you have?
  11. If you were CEO of your last banking company, what would you change?
  12. Why did you leave your last job?
  13. If asked, how do you believe your coworkers would describe you?
  14. Customers can become upset if they wait in line too long. What techniques do you use to calm an angry customer?
  15. How well do you know online banking?
  16. How well do you think on your feet?
  17. What type of work environment do you dislike working in?
  18. Do you know anyone that works in the banking industry?
  19. Why do you want to be a bank teller?
  20. Do you enjoy socializing with customers?
  21. Competition is tight for this role. Why are you better than our other applicants?
  22. Would you mind working at another branch if needed?
  23. How do you look for counterfeit monies?
  24. Are you applying for any other jobs?
  25. How would you rate your performance in this interview so far?
15 Bank Teller Answer Examples
1.
Do you hand count or use the counting machine?
The answer is, you probably use both methods for counting cash. If you have handled money as the teller before, the odds are that you have utilized both. Many financial institutions have cash machines that even dispense the correct withdrawal amount for the customer, so you never touch the cash.

The interviewer wants to know what experience you have to ensure they provide you with the best training possible if you are selected for the job.

Rachelle's Answer #1
"In my current position, I use both the counting machine and hand counts. I am comfortable with either method. Do you have a preference for your institution?"
Rachelle's Answer #2
"Because I am new to my career as a teller, I have not yet used a counting machine. I am great with quickly counting cash by hand from my years of experience doing cash-outs in the pub I worked for."
2.
Describe a time when you really felt good about your workplace performance.
You could discuss a time you achieved a significant goal or received an award for top performance. Talking about a time when you calmed an upset customer can be an excellent example for this question as well.

Rachelle's Answer #1
"I feel great about my performance when I successfully handle a customer complaint. One example is an upset customer I dealt with this week. I listened to every word the customer had to say. Next, I apologized to the customer with a calm voice and sincere heart. Finally, I offered the customer a reversal on the service fees associated with the transaction in questions. They left happy, and I felt great!"
Rachelle's Answer #2
"I feel great about my workplace performance when I show up to work a little bit early, help my colleagues with their overflow work, and put a smile on my customers' face every day. I have a strong work ethic and look forward to putting this to work for your banking institution."
3.
A bank teller needs to be very detail oriented. Do you always double check or proofread your work?
Double checking and proofreading are essential parts of a job well done, especially when it comes to working with other people's wealth! Assure the interviewer that you are diligent when it comes to submitting good, clean, work.

Rachelle's Answer #1
"Spelling and grammatical errors are a pet peeve of mine. I will triple check my work if there is time! I feel that it is critical to submit error-free work."
Rachelle's Answer #2
"I am so accustomed to working under pressure and tight deadlines in university that I do forget to double check my work at times. This is a habit that I have consciously been working on to improve. When it comes to counting money and being present with my clients, that is never a concern."
4.
Give me an example of how you keep track of details while engaging in conversation?
Multi-tasking is a great skill to have as a bank teller, and the interviewer is hoping to hear that you are great at it! And, staying organized is critical. Share 1-2 strategies that you utilize to help you keep track of details during conversations with customers.

Rachelle's Answer #1
"One way that I keep track of details while engaging in conversation with customers is to have a scratch piece of paper nearby to jot down notes. It helps me to keep track accurately while still allowing the customer to feel that I am engaging in the conversation."
Rachelle's Answer #2
"If I am engaged in conversation, I will type a few notes quickly into my computer. The customer does not see the notes, and it's easy for me to reference during the conversation while remaining on task."
5.
Tell me about yourself.
Many interviewers will start off with this question, which could throw you off a bit. You've done all of this research on the company but have you prepared to talk about yourself?

The interviewer is looking for relevant information to the position for which you applied. Respond by mentioning your education, how many years of experience you have in your field, and be sure give some details about your most current position. Conclude your response with a statement about what you are looking for in a position at this time.

Rachelle's Answer #1
"I have a B.A. in Finance from the University of Michigan. I have three years of experience in small business banking. My most recent position was with a small local branch, and I’m currently looking for a position that will allow me to grow into a leadership opportunity."
Rachelle's Answer #2
"I recently graduated from my securities course and am interested in learning more about banking products, from the front lines. I have lived in this town for fifteen years and am well known by the community. I volunteer on the weekends at the food bank and participate in hot yoga classes whenever I can."
6.
What do you know about our banks culture?
Company culture and fit is a significant factor when considering a career move. Assure the interviewer that you have put thought, research, and consideration into how the company culture will work for you.

Rachelle's Answer #1
"I have researched your company through your social media channels and on glassdoor.com. Your employees have great things to say, and overall it seems that you have fun while you work. I am looking forward to joining a banking organization, like yours, that is upbeat and thoughtful with an eye on helping small business owners, at the same time."
Rachelle's Answer #2
"I read many positive reviews online about your financial institution and company culture. You offer great incentives to keep people motivated, and it seems to be the type of fast-paced environment that values innovation and performance. My type of place!"
7.
What questions do you have for me?
It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site!

Rachelle's Answer #1
"Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates who are also interviewing for this position?"
Rachelle's Answer #2
"Here are some sample questions:

- When would you like to have this position filled?
- How long has this role been vacant?
- Is this a replacement search or a newly created role?
- What is your favorite part of working here?
- What is the company's primary goal for this position in the next 12 months?
- Is there anything from my background and experience that I can clarify for you?
- What do you see as the most significant change in this industry over the past three years?
- Is there any reason why you would not hire me?"
8.
What do you feel is the most important asset a bank teller must have?
There are many vital assets a bank teller must have. Which one do you feel the strongest about? Chances are if you think it's a valuable asset you likely possess it. Share what you think is the most substantial asset, and explain why you feel this way. There is no one right answer here!

Rachelle's Answer #1
"I believe the most important asset a bank teller should have is the ability to build trust with their customers. When banking clients feel good about where they bank, they tell others."
Rachelle's Answer #2
"Here are some critical qualities a bank teller should possess:

- Attention to detail
- Ability to listen to customer's needs
- Attentiveness
- Positive Attitude
- Relationship Building
- Strong work ethic"
9.
What signs of trustworthiness have you demonstrated in the workplace?
Being trustworthy is of utmost importance as a bank teller. You are handling large sums of money after all! Trust can be demonstrated in a variety of ways. Show the interviewer that you are aware of the importance of building trust in the workplace.

Rachelle's Answer #1
"I show signs of trustworthiness by showing up to work when I am expected, and on time. I ensure there are zero discrepancies in my work and I respect the personal boundaries of my colleagues."
Rachelle's Answer #2
"Here are some ways to display that you are trustworthy:

- Ensure that you are always on time to work.
- Ensure all of your daily tasks are complete.
- Bring a consistent and positive attitude.
- A willingness to help out when needed.
- Accepting changes to processes and procedures with a positive attitude.
- A balanced drawer at the end of each shift.
- A willingness to learn new duties.
- Pride in your work."
10.
How many years of cash handling experience do you have?
Think back to your work history. Remember those teenage years working at the fast food place or grocery store? You might have handled cash there. Or, how about your serving job as a college student? That counts too! Add up how many years of experience you have had, and share the total amount with the interviewer.

Rachelle's Answer #1
"I worked at a busy pub while putting myself through college. I was entirely responsible for my cash float, ensuring that customers did not short me at the end of the night, and also doing cash-out and bank deposit prep for the manager. In total, I have four years of experience handling physical cash."
Rachelle's Answer #2
"I started working at the age of sixteen in a retail-based role where handling cash was a part of my daily responsibilities. As my employer's trust in me grew, I took on further responsibilities that included cash-outs and bank deposits. All-in-all, I have approximately ten years experience in handling cash without any discrepancies. I am trustworthy and accurate."
11.
If you were CEO of your last banking company, what would you change?
Always begin by making a statement about how great of a job your CEO was doing or commenting on their strong effort. It allows the interviewer to see that you recognize the importance of the CEO's job and are appreciative of their efforts.

Next, share one thing you would change about the company. Maybe you would change the dress code to help enhance employee morale. Perhaps you would talk to HR about amping up benefits. Perhaps you would implement a fun employee event on a banking holiday, and offer an additional 8 hours of vacation time to make up for the day. Focus on things directly related to the business. What change would you make?

Rachelle's Answer #1
"Great question! If I were CEO of my last banking institution, I would look at lowering certain fees for low-income families and seniors. It's a small way to give back to your customers who may be on a limited budget."
Rachelle's Answer #2
"I think it would be very challenging to be the CEO so I would hate to criticize their work. If anything, I would work on updating the social media marketing strategy. There is no reason why a banking institution shouldn't be on Facebook or Instagram!"
12.
Why did you leave your last job?
Be honest with the interviewer about why you left your last job. Focus your answer on personal development versus the downfall of the company. Talk about why you decided to leave the company to better yourself.

Were you fired from your last job? It can be a bit uncomfortable to talk about, but you need to be honest with the interviewer. Share why you were let go from the company, taking complete responsibility for your actions that resulted in your termination. Finally, share what steps you have decided on to ensure you are never let go again.

Rachelle's Answer #1
"I chose to leave my last job for an opportunity with better hours. I needed to spend more evenings with my children. I'm proud of myself for recognizing that need and am excited about what's to come!"
Rachelle's Answer #2
"I like my current job; however, I am starting to outgrow my responsibilities. I want to find a job that is more challenging by including more one on one client contact and gaining sales experience."
13.
If asked, how do you believe your coworkers would describe you?
The interviewer wants to know that you can honestly say your co-workers enjoy collaborating with you. Select a few positive and unique keywords that genuinely define your work ethic.

Rachelle's Answer #1
"I know that my coworkers respect my work ethic. If I had to guess how they perceive me, I think they would say that I am a reliable person, an encouraging teammate, and a strong mentor."
Rachelle's Answer #2
"Some great words to use:

- Encouraging
- Helpful
- Engaged
- Positive
- Hard-working
- Punctual
- Reliable"
14.
Customers can become upset if they wait in line too long. What techniques do you use to calm an angry customer?
In the banking industry, keeping customers happy is a team effort. Share that you work together as a team to keep customers calm.

If lines are getting longer than you'd like, you can have someone mingle with customers in line, provide chit-chat to keep them happy, and they can check to see what services the customer is looking. Perhaps someone else in the branch can assist.

Rachelle's Answer #1
"When lines are long, I like to ensure that everyone on the teller line has a smile on their face and apologizes for the delay when the customer gets to the counter. Most of the time, a friendly greeting and recognition of the inconvenience are enough."
Rachelle's Answer #2
"Customer service is my specialty! If lines are long, or a customer is angry, I make sure they feel appreciated and heard. Most people just want to know that you understand that their time is valuable."
15.
How well do you know online banking?
If you are unfamiliar with online banking, we recommend visiting your financial institution's website before your interview to learn the basics of how it works. It's a great tool!

Tell the interviewer that you are familiar with online banking, and share what you know! You can share that a variety of services can be performed through online banking such as transferring money, paying bills, applying for loans, viewing bank statements, and depositing checks in some situations. Be sure to mention that you look forward to learning anything else that online banking has to offer.

Rachelle's Answer #1
"I am a pro with online banking. No concerns here. My only question is...how did we ever live without it?"
Rachelle's Answer #2
"I have been online baking in my personal life for about six months now. I have more to learn but would be comfortable walking a customer through the basics." v"
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