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Bank Teller Interview
Questions

25 Questions and Answers by Rachelle Enns

Updated August 22nd, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 25
Do you hand count or use the counting machine?
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How to Answer
The answer is, you probably use both methods for counting cash. If you have handled money as the teller before, the odds are that you have utilized both. Many financial institutions have cash machines that even dispense the correct withdrawal amount for the customer, so you never touch the cash.

The interviewer wants to know what experience you have to ensure they provide you with the best training possible if you are selected for the job.
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1.
Do you hand count or use the counting machine?
The answer is, you probably use both methods for counting cash. If you have handled money as the teller before, the odds are that you have utilized both. Many financial institutions have cash machines that even dispense the correct withdrawal amount for the customer, so you never touch the cash.

The interviewer wants to know what experience you have to ensure they provide you with the best training possible if you are selected for the job.

Rachelle's Answer #1
"In my current position, I use both the counting machine and hand counts. I am comfortable with either method. Do you have a preference for your institution?"
Rachelle's Answer #2
"Because I am new to my career as a teller, I have not yet used a counting machine. I am great with quickly counting cash by hand from my years of experience doing cash-outs in the pub I worked for."
2.
Describe a time when you really felt good about your workplace performance.
You could discuss a time you achieved a significant goal or received an award for top performance. Talking about a time when you calmed an upset customer can be an excellent example for this question as well.

Rachelle's Answer #1
"I feel great about my performance when I successfully handle a customer complaint. One example is an upset customer I dealt with this week. I listened to every word the customer had to say. Next, I apologized to the customer with a calm voice and sincere heart. Finally, I offered the customer a reversal on the service fees associated with the transaction in questions. They left happy, and I felt great!"
Rachelle's Answer #2
"I feel great about my workplace performance when I show up to work a little bit early, help my colleagues with their overflow work, and put a smile on my customers' face every day. I have a strong work ethic and look forward to putting this to work for your banking institution."
3.
A bank teller needs to be very detail oriented. Do you always double check or proofread your work?
Double checking and proofreading are essential parts of a job well done, especially when it comes to working with other people's wealth! Assure the interviewer that you are diligent when it comes to submitting good, clean, work.

Rachelle's Answer #1
"Spelling and grammatical errors are a pet peeve of mine. I will triple check my work if there is time! I feel that it is critical to submit error-free work."
Rachelle's Answer #2
"I am so accustomed to working under pressure and tight deadlines in university that I do forget to double check my work at times. This is a habit that I have consciously been working on to improve. When it comes to counting money and being present with my clients, that is never a concern."
4.
Give me an example of how you keep track of details while engaging in conversation?
Multi-tasking is a great skill to have as a bank teller, and the interviewer is hoping to hear that you are great at it! And, staying organized is critical. Share 1-2 strategies that you utilize to help you keep track of details during conversations with customers.

Rachelle's Answer #1
"One way that I keep track of details while engaging in conversation with customers is to have a scratch piece of paper nearby to jot down notes. It helps me to keep track accurately while still allowing the customer to feel that I am engaging in the conversation."
Rachelle's Answer #2
"If I am engaged in conversation, I will type a few notes quickly into my computer. The customer does not see the notes, and it's easy for me to reference during the conversation while remaining on task."
5.
Tell me about yourself.
Many interviewers will start off with this question, which could throw you off a bit. You've done all of this research on the company but have you prepared to talk about yourself?

The interviewer is looking for relevant information to the position for which you applied. Respond by mentioning your education, how many years of experience you have in your field, and be sure give some details about your most current position. Conclude your response with a statement about what you are looking for in a position at this time.

Rachelle's Answer #1
"I have a B.A. in Finance from the University of Michigan. I have three years of experience in small business banking. My most recent position was with a small local branch, and I’m currently looking for a position that will allow me to grow into a leadership opportunity."
Rachelle's Answer #2
"I recently graduated from my securities course and am interested in learning more about banking products, from the front lines. I have lived in this town for fifteen years and am well known by the community. I volunteer on the weekends at the food bank and participate in hot yoga classes whenever I can."
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