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Top 35 Bank Teller Interview Questions
Question 1 of 39
Do you hand count or use the counting machine?
Probably both! If you have handled cash as a teller before, odds are that you have utilized both. Many financial institutions have cash machines that even dispense the correct withdrawal amount for the customer, so you never touch the cash. The interviewer wants to know what experience you have to ensure they provide you with the best training possible if you are selected for the job. Share what method you have utilized, and mention where you have utilized the method.
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List of Bank Teller Interview Questions
  1. Do you hand count or use the counting machine?
  2. What are some of the aspects that you like about this job?
  3. Describe a time when you really felt good about your performance in your job.
  4. A bank teller needs to be very organized. Describe to me your organization characteristics?
  5. Give me an example of how you keep track of details while engaging in conversation?
  6. Why do you want to work for this bank?
  7. Do you have a cheerful personality?
  8. Tell me about yourself.
  9. As a Bank Teller, what are your strengths?
  10. What do you feel is the most important asset a bank teller must have?
  11. What signs of trust have you demonstrated in the past while working?
  12. How many years of cash handling have you had?
  13. What sales experience do you have?
  14. If you were CEO of your last banking company, what would you change?
  15. Do you hope to move up as a bank teller into another position within the bank?
  16. Why did you leave your last job?
  17. Tell me about your favorite co-worker/boss you've had in the past.
  18. Customers can have a nasty attitude. If they've been waiting in line long, what techniques do you employ to calm down customers when they get to you?
  19. How well do you know online banking?
  20. Walk me through a typical day for you at your last bank.
  21. Some say a bank teller has an easy job, Do you get offended by that?
  22. Have you ever caught counterfeit money? What was the process you took afterwards?
  23. How well do you think on your feet?
  24. Do you get nervous when a line is forming? Customers can have little patience inside these bank walls at times..
  25. What is your education background?
  26. What is your ideal company?
  27. Do you know anyone that works in the banking industry?
  28. When a night deposit has more money than listed, what do you do?
  29. Have you had any sales training? Would you be willing to take a few classes in sales during your training?
  30. If a customer comes with a $12,500 deposit, all in ones, do you roll your eyes to demonstrate your feelings towards his action?
  31. Why do you want to be a bank teller?
  32. Do you enjoy socializing with customers?
  33. There is a strong demand for bank tellers. Why are you better than the rest?
  34. What is 42 + 37?
  35. Would you mind working at another branch if needed?
  36. Tell me about a time when you missed some important details about a transaction, what happened?
  37. Have you ever dealt with a stressful situation while working before? What happened? How did you make it through?
  38. How do you look for counterfeit monies?
  39. Explain your greeting and how you handled each transaction at your last bank.
Author:
Contributing Author
Ryan Brown
Mockquestions.com
 
Bank Teller Information
January 30th, 2017

A Bank Teller is typically the face of a bank as they handle transactions for the bank's majority of customers. Bank's want to hire positive and customer service friendly candidates when filling their teller positions. Having cash handling and being able to work under pressure are key selling points to land yourself a job as a bank teller.

When you are preparing for a teller interview, be sure to begin your preparation by researching the bank or credit union. Know what kind of values the company has and what type of culture they want to facilitate. Example, if on the banking career website, they stress an active and helpful environment within their bank, be sure to jot that down in your notes and base your interview theme around those skills. Next, rehearse from a list of customer service related interview questions. You will want to emphasize how you handle customer complaints and customer grievances in a calm and confident manner. Working within a bank requires direct interaction with your coworkers at almost all hours of the day. Be able to tell the interviewer how you enjoy working with others. The interviewer will most likely ask how you handle coworker disputes, be sure to have a definite answer that points to examples of when you were able to resolve a conflict. Lastly, be passionate about your opportunity to work for the company you are interviewing for. If you can, stress to the interviewer how you could see yourself as a bank manager in the future.
Bank Teller User Submitted Interview Answers
Question 1 of 39
Do you hand count or use the counting machine?
Probably both! If you have handled cash as a teller before, odds are that you have utilized both. Many financial institutions have cash machines that even dispense the correct withdrawal amount for the customer, so you never touch the cash. The interviewer wants to know what experience you have to ensure they provide you with the best training possible if you are selected for the job. Share what method you have utilized, and mention where you have utilized the method.
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User Submitted Interview Answers
1.
I use the counting machine.
2.
I would like to manually count the money then use the counting machine to check.
3.
I hand count and use the machine when counting a lot of money so as to verify the amount.
4.
Yes, when I worked as shop manager in retails,
5.
I never used the counting machine before I used to count manually since I never worked at a bank before.
Question 2 of 39
What are some of the aspects that you like about this job?
What things do you like about the bank teller job? Or being in the bank environment? Do you enjoy the face-to-face interaction with customers? Do you like the numbers aspect when working with money? Do you like the administrative component? Do you like that you might be on your feet all day? Do you like educating clients about additional financial services that might be of benefit? Simply share 2-3 things that you really like about the bank teller role, and explain why you like the aspect so much.
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User Submitted Interview Answers
1.
I have worked in past costermer service in the past I do really like working with costermer a.
2.
Meeting new people and serving them.
3.
I like the Bank Teller job first and foremost because it involves excellent communication skills and I can bet I am master in that . Second it involves some responsibilities of Organization as I need to balance my drawer at the end of the day everyday at job. Also it enumerates me to talk to a lot of clients who would stop at my desk on a day to day basis .
4.
Aspects that I like is to use my communication skills for help others.
5.
My strengths are my capability to make the customer happy and enjoy their visit while helping them with their needs.
Question 3 of 39
Describe a time when you really felt good about your performance in your job.
One option for this question is discussing a time you achieved a major goal or received an award for top performance. Describe the goal you achieved, what steps it took to get there, and how excited you were to reach the goal. Or, talking about a time when you calmed an upset customer can be a great example for this question. Be ready to talk about the time you went above and beyond with handling a customer complaint. Explain how you personally listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, be sure to tell the interviewer what solution you offered the customer. Be sure to close with how happy the customer was when they left!
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User Submitted Interview Answers
1.
When a customer had left the store happy and then nominated me to customer champions.
2.
Contest between production lines for best quality, production and attendance and I was the supervisor for winning team.
3.
I feel good about the performance in my present job as I made year end making all the needed Numbers to aquire the bonus.
4.
Helping a customer choose the right products.
5.
When my manager gave the duty of handling cash and the computer work.
Question 4 of 39
A bank teller needs to be very organized. Describe to me your organization characteristics?
What ways do you keep yourself organized? This can be on the job, at home, or in school. Do you use an Outlook calendar? Do you keep a to-do list? Do you track notes in each customer's online account? Do you ensure your workstation is cleaned up at the end of each shift? Do you keep files for specific accounts? Simply share 2-3 things you do to keep yourself organized!
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User Submitted Interview Answers
1.
I am very organized person I make sure my kids gets up on time and go to school on time and done there homework and I make sure they done school project on time. I am pretty much handaling good so fare I fell like I am good in organiz.
2.
I keep my work in files labeled based on type. I will file all the work at the end of the day.
3.
Clipping money in bandles for easy payments.
4.
Make a note of things that need to be done and check them off as you go.
5.
I am a mom I make sure my kids are going to school everyday and doing there homework on time I thing I am pretty much organiz person .
Question 5 of 39
Give me an example of how you keep track of details while engaging in conversation?
User Submitted Interview Answers
1.
I make sure I lessen and take notes .
2.
Write down the important details.
3.
Color of hair and eyes, height, what type of clothing and actions.
4.
I can do malty task. This is how we got training .
5.
I I listen to the key points the individual needs and use those points to then help the person.
Question 6 of 39
Why do you want to work for this bank?
User Submitted Interview Answers
1.
I want to help others, I want to work with others, I like working with computers.
2.
I am very proud costermer to this bank I am very happy to work with this teem.
3.
It is one of the best and reputed banks in canada. I will find myself very lucky if I get the chance to work here.
4.
I would like to work here because I've heard good things about Bank Mutual and its service.
5.
I am proud costermer to your bank . I am very happy to work with them.
Question 7 of 39
Do you have a cheerful personality?
User Submitted Interview Answers
1.
I am one of those people who has always been really able to make friends with anyone.
2.
Yes, I never have a bad day.
Question 8 of 39
Tell me about yourself.
User Submitted Interview Answers
1.
I am a hard worker. I do my very best all the time. I like to work with computers. I like working with others and helping others. I like to learn new things.
2.
I am a mom and a wife I make sure the everyday chores go around the house.
3.
Motivated and energetic person.
4.
I am very friendly and hard working person.
5.
Goal oriented and success driven, associate degree before 20 years and always looking to improve myself.
Question 9 of 39
As a Bank Teller, what are your strengths?
User Submitted Interview Answers
1.
Like I've mentioned, I'm a good multitasker. I'm also a quick typist. I'm good with numbers, especially when I'm immersed in them.
2.
My main strength is make customer stasfied.
3.
I'm very knowledgeable of the inner workings of banks and I'm also a very dedicated and trustworthy individual.
4.
Accuracy, Patient, and organized, also the ability to multitask while making sure my clients are always satisfied with their products and making sure they are not missing on any new offers and services we provide.
5.
I've always been a bit of an overachiever in every job I've had. I'll typically stay a bit later than I should to ensure my work is finished completely and then some. Sometimes I'll even stay late to help my coworkers finish their work so they can finish earlier.
Question 10 of 39
What do you feel is the most important asset a bank teller must have?
User Submitted Interview Answers
1.
Hard working and good customer service .
2.
I feel the customer service is the most important part. I want to build a repor with the customer.
3.
Honesty accuracy and great customer service.
4.
Keeping their tills accurate and balanced.
5.
I beleive that a bank teller should always be able to show the client what the bank's culture is about so that they may always return.
Question 11 of 39
What signs of trust have you demonstrated in the past while working?
User Submitted Interview Answers
1.
I am very friendly and hardworking person.
2.
I am very honest in my work and my seniors used to have complete faith in me.
3.
When a guest gave me too much money.
4.
Reporting a surplus difference.
5.
I have been sent to a larger location and been trusted to run their store with only 2 weeks in the company.
Question 12 of 39
How many years of cash handling have you had?
User Submitted Interview Answers
1.
At work for two years, and everyday at home.
2.
I have handled cash for several years in the past.
3.
I have had the last 5 years cash handling.
4.
Two years at work. And at home doing past 23 years.
5.
I've only had a few months training.
Question 13 of 39
What sales experience do you have?
User Submitted Interview Answers
1.
Several years of retail sales with suggestive selling.
2.
We do suggestive selling.
Question 14 of 39
If you were CEO of your last banking company, what would you change?
User Submitted Interview Answers
1.
Improve customer services.
2.
Incourage the customers to use channels as solution.
3.
I have not worked for a bank . This would be my first bank position.
4.
I wish I was CEO but I don't have that experience.
5.
I will make sure my company is doing good.
Question 15 of 39
Do you hope to move up as a bank teller into another position within the bank?
User Submitted Interview Answers
1.
Yes, possibly. Right now I just want to try being a banker and see how well I enjoy it.
2.
Yes as Financial Advisor.
3.
I hope to perfect the teller position before moving up to a senior teller.
4.
Yes, If the opportunity arises.
5.
I hope I can also work as an accountant if a need arise.
Question 16 of 39
Why did you leave your last job?
User Submitted Interview Answers
1.
I was pregnant and was having complications with my pregnancy.
2.
I have not left my previous job.
3.
I loved my job, but I have had life changes recently and am now able to find a job with more flexible hours.
4.
Looking for Better carreer.
5.
It was an internship.
Question 17 of 39
Tell me about your favorite co-worker/boss you've had in the past.
User Submitted Interview Answers
1.
My CEO was friendly and never put pressure on his staff and had a friendly atmosphere in the office which lead the staff to work at ease.
2.
Tafa, was a motivating, fair but firm boss.
3.
I have actually enjoyed all my previous bosses.
4.
They are very friendly people on earth .
5.
My present supervisor just retired and she was very stern about company policy but also cares about how you were doing.
Question 18 of 39
Customers can have a nasty attitude. If they've been waiting in line long, what techniques do you employ to calm down customers when they get to you?
User Submitted Interview Answers
1.
Customers are always right will ask for forgiveness.
2.
I speak very friendly and apoligize for the wait.
3.
I am sure for the wait, how may I help you and when finished tell them to have a good day.
4.
First I apologize to costermer then I will try to do they transition fast.
5.
We r sorry have a issue r computer.
Question 19 of 39
How well do you know online banking?
User Submitted Interview Answers
1.
A bit I like to make payment for credit cards and other bills through online.
2.
I know internet banking and I use it.
3.
I know it well as I use it daily.
4.
I love on line faster easy.
5.
Very well I use it all the time.
Question 20 of 39
Walk me through a typical day for you at your last bank.
User Submitted Interview Answers
1.
I never worked at a bank.
2.
Feb when was doing money transfers.
3.
I didn't work in a bank before.
4.
I have not worked at a bank before.
5.
Did not work a a bank previously.
Question 21 of 39
Some say a bank teller has an easy job, Do you get offended by that?
User Submitted Interview Answers
1.
No job is easy, each job challenges you..
2.
No it's ok, It depends how you perceive it.
3.
No I wouldn't as it may be easy if you have worked hard to learn that position.
4.
Nothing is easy unless if you work hard to make easy.
5.
No it is very responsible, work, but it is interesting to comunicate with different customers and tryed to help them.
Question 22 of 39
Have you ever caught counterfeit money? What was the process you took afterwards?
User Submitted Interview Answers
1.
Yes and deported the incident to my supervisor.
2.
I have not received any money yet but if I did I would contact my supervisor.
3.
No I have not, but one of my employees have and it was scary, they had the customer pull up to wait for their food and the manager called the cops.
4.
No I have never caught counterfeit money. But if I should I would contact the necessary authorities, first my supervisor then the police.
5.
No, i never caught counterfiet money before.
Question 23 of 39
How well do you think on your feet?
User Submitted Interview Answers
1.
I think good on my feet. I always look for a solution to try and help the person.
2.
I think on my feet pretty well.
3.
I always respect my job and my responsibility.
4.
Depending on the situation.
5.
Great, at a previous job i was on my feet all day as a hairdresser and a shift manager for a restaurant.
Question 24 of 39
Do you get nervous when a line is forming? Customers can have little patience inside these bank walls at times..
User Submitted Interview Answers
1.
A little but I would apoligize for the wait and be friendly and hopefully make the client smile.
2.
No I am only 1 person and am doing my best.
Question 25 of 39
What is your education background?
User Submitted Interview Answers
1.
I graduated high school. I received my associates in Arts. I received my bachelors in General studies. I have changed my major to undecided.
2.
High school diploma Technical school clerk stenographer College associates of business in accounting and computer programming.
3.
I have my high school diploma, I went to job training classes at CTC marble falls and got some certificates for completing the job training,.
Question 26 of 39
What is your ideal company?
User Submitted Interview Answers
1.
This is my ideal company.
2.
Company that is trusted by clients.
3.
Someone who cares about its employees as well as the customers patronizing it.
Question 27 of 39
Do you know anyone that works in the banking industry?
User Submitted Interview Answers
1.
Yes, my cousin she has been a teller for many years after she was widowed.
2.
yes,
3.
Yes I know people that work in the industry.
Question 28 of 39
When a night deposit has more money than listed, what do you do?
User Submitted Interview Answers
1.
I would recount then have a coworker recount and if to much I would contact the company.
2.
I stay and work more hours.
3.
i don't know
4.
Talk about it to my supervisor.
5.
have another co-worker verify it with you and than both initials the deposit slip than call the customer and let them know what they want us to do with the money.
Question 29 of 39
Have you had any sales training? Would you be willing to take a few classes in sales during your training?
User Submitted Interview Answers
1.
I haven't had any sale training but I would like to take few classes in sale during training.
2.
I have no experience as a bank teller, and I would love to take a few classes in sales!
Question 30 of 39
If a customer comes with a $12,500 deposit, all in ones, do you roll your eyes to demonstrate your feelings towards his action?
User Submitted Interview Answers
1.
Not at all, just smile and say politely say I will take care of it.
2.
No. I accept the money and count it.
3.
No I don't do that. That my duty to work for costermer.
4.
No you paste a fake smile on and get some to run I through the cash counter with you.
5.
I would take that money to a machine and count and wrap it for deposit no questions asked.
Question 31 of 39
Why do you want to be a bank teller?
User Submitted Interview Answers
1.
I want to be part of the banking team. I have many qualifications I am great with people and love working with money.
2.
I like to meet people I am people person I guess .
3.
I think being a bank teller would improve some of my skills,
4.
Besides being honest and.
5.
I am at a crossroads in my life, and would like to become a bank teller to determine if a career in banking would be a direction I would like to go into.
Question 32 of 39
Do you enjoy socializing with customers?
User Submitted Interview Answers
1.
Yes I am a people person.
2.
A little to get to know them especially if the are in regularly.
Question 33 of 39
There is a strong demand for bank tellers. Why are you better than the rest?
User Submitted Interview Answers
1.
I believe my cash handling skills are above average.
2.
I believe my self I am very hardworking if you give me a chance I will prove you.
3.
Can count back change without difficulty, work well with others, and great customer service skills.
4.
I have excellent customer service. People love talking and being around me. I have a friendly disposition. I am also very dependalbe and work very hard.
5.
I feel that my years of banking experience and strong customer service skills are exceptional.
Question 34 of 39
What is 42 + 37?
Question 35 of 39
Would you mind working at another branch if needed?
User Submitted Interview Answers
1.
I don't mind I am happy to meet other branch staff.
2.
No I wouldn't mind working at another location if need as long as it was within a certain distance.
Question 36 of 39
Tell me about a time when you missed some important details about a transaction, what happened?
User Submitted Interview Answers
1.
You can reverse and 're do the transaction.
2.
To this point I have been very good with my transactions but if I made a mistake I would let my supervisor know right away to fix the problem.
3.
I missed a card that a customer ended up taking home and she called to advise me she was sending the money and I apologized and then told her I would pay for the $1 card and sorry for the inconvenience.
4.
I did one time with very small amount I realize emediatly I told my supervisor.
5.
I immediately informed the manager on duty immediately to correct the problem.
Question 37 of 39
Have you ever dealt with a stressful situation while working before? What happened? How did you make it through?
User Submitted Interview Answers
1.
Bank was robbed, we handed over money, stayed calm and then called police after he left.
2.
The bank I worked at was robbed, we handed over money, stayed calm and when safe to do so called police.
3.
Bank was robbed, we handed over the money, stayed calm and when it was safe to do so we called police.
4.
Yes I have. I was serving a client who just had a parent pass away. I listened to her and figured out what would be the best option for this person as they were to upset. I helped her by giving her the first month free as she couldnt afford things and needed help till things were finalized.
5.
Sure many times I had stressful days . I got very good thriving from supervisor to deal this kind of situations.
Question 38 of 39
How do you look for counterfeit monies?
User Submitted Interview Answers
1.
I look for the examples that have been shown to me.
2.
I hope we got thriving about this kind of money.
3.
By holding the bill up to the light or making a mark with a permanent marker.
4.
I am going to report to the supervisor.
Question 39 of 39
Explain your greeting and how you handled each transaction at your last bank.
User Submitted Interview Answers
1.
Hello, how can I help you?
2.
Good morning How may I help you today?
3.
I didn't work in a bank before, but I have worked in supermarket checkout operated.
4.
Well ive never worked at a bank.
5.
What do you feel is the most important asset a Bank Teller can have?
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