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Top 25 Bank Teller Interview Questions

Question 1 of 25
Do you hand count or use the counting machine?
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"In my current position, I use both the counting machine and hand counts. I am comfortable with either method. Do you have a preference for your institution?"
The answer is, you probably use both methods for counting cash. If you have handled money as the teller before, the odds are that you have utilized both. Many financial institutions have cash machines that even dispense the correct withdrawal amount for the customer, so you never touch the cash.

The interviewer wants to know what experience you have to ensure they provide you with the best training possible if you are selected for the job.

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Entry Level Example
"Because I am new to my career as a teller, I have not yet used a counting machine. I am great with quickly counting cash by hand from my years of experience doing cash-outs in the pub I worked for."
Experienced Example
"I have extensive experience using both the counting machine and utilizing hand count. I utilize the counting machine for any deposit or withdrawal over $300."
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Question 2 of 25
Describe a time when you really felt good about your workplace performance.
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You could discuss a time you achieved a significant goal or received an award for top performance. Talking about a time when you calmed an upset customer can be an excellent example for this question as well.

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Entry Level Example
"I feel great about my workplace performance when I show up to work a little bit early, help my colleagues with their overflow work, and put a smile on my customers' face every day. I have a strong work ethic and look forward to putting this to work for your banking institution."
Experienced Example
"Last week I caught a major clerical error on an account of my favorite elderly client. She likely would not have noticed; however being on a fixed income, I know how important savings are to her. The error that I caught returned $500 to her savings account. She was so thankful."
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Question 3 of 25
A bank teller needs to be very detail oriented. Do you always double check or proofread your work?
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"Spelling and grammatical errors are a pet peeve of mine. I will triple check my work if there is time! I feel that it is critical to submit error-free work."
Double checking and proofreading are essential parts of a job well done, especially when it comes to working with other people's wealth! Assure the interviewer that you are diligent when it comes to submitting good, clean, work.

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Entry Level Example
"I am so accustomed to working under pressure and tight deadlines in university that I do forget to double check my work at times. This is a habit that I have consciously been working on to improve. When it comes to counting money and being present with my clients, that is never a concern."
Experienced Example
"I try to, but in today's quick response age, I know that I send emails with mistypes at times. With that said, I concentrate very well on reports and accuracy with my clients. Their money is important to them, and they need to feel comfortable with me handling their funds."
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Question 4 of 25
Give me an example of how you keep track of details while engaging in conversation?
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"One way that I keep track of details while engaging in conversation with customers is to have a scratch piece of paper nearby to jot down notes. It helps me to keep track accurately while still allowing the customer to feel that I am engaging in the conversation."
Multi-tasking is a great skill to have as a bank teller, and the interviewer is hoping to hear that you are great at it! And, staying organized is critical. Share 1-2 strategies that you utilize to help you keep track of details during conversations with customers.

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Entry Level Example
"If I am engaged in conversation, I will type a few notes quickly into my computer. The customer does not see the notes, and it's easy for me to reference during the conversation while remaining on task."
Experienced Example
"I have an excellent memory and can make frequent eye contact while still taking notes on the computer. This is a skill I have acquired during my many years' experience as a bank teller. I want my customers to feel they are being listened to."
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Question 5 of 25
Tell me about yourself.
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"I have a B.A. in Finance from the University of Michigan. I have three years of experience in small business banking. My most recent position was with a small local branch, and I’m currently looking for a position that will allow me to grow into a leadership opportunity."
Many interviewers will start off with this question, which could throw you off a bit. You've done all of this research on the company but have you prepared to talk about yourself?

The interviewer is looking for relevant information to the position for which you applied. Respond by mentioning your education, how many years of experience you have in your field, and be sure give some details about your most current position. Conclude your response with a statement about what you are looking for in a position at this time.

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Entry Level Example
"I recently graduated from my securities course and am interested in learning more about banking products, from the front lines. I have lived in this town for fifteen years and am well known by the community. I volunteer on the weekends at the food bank and participate in hot yoga classes whenever I can."
Experienced Example
"With pleasure! I have over ten years of experience with selling professional services and am interested in growing my career to the next level. On a more personal note, I love to read, go hiking and spend a lot of my extra time volunteering with the humane society."
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Question 6 of 25
What do you know about our banks culture?
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"I have researched your company through your social media channels and on glassdoor.com. Your employees have great things to say, and overall it seems that you have fun while you work. I am looking forward to joining a banking organization, like yours, that is upbeat and thoughtful with an eye on helping small business owners, at the same time."
Company culture and fit is a significant factor when considering a career move. Assure the interviewer that you have put thought, research, and consideration into how the company culture will work for you.

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Entry Level Example
"I read many positive reviews online about your financial institution and company culture. You offer great incentives to keep people motivated, and it seems to be the type of fast-paced environment that values innovation and performance. My type of place!"
Experienced Example
"I know what I read on your website, and reviews on LinkedIn, Google, etc. Your website information was very appealing, but there were mixed reviews online. I do not put a lot of emphasis on reviews, as I know that most people only take the time to leave a review if they are upset. There was only a handful total, and I see that you have hundreds of employees."
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Question 7 of 25
What questions do you have for me?
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"Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates who are also interviewing for this position?"
It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site!

More Answer Examples
Entry Level Example
"Here are some sample questions: - When would you like to have this position filled? - How long has this role been vacant? - Is this a replacement search or a newly created role? - What is your favorite part of working here? - What is the company's primary goal for this position in the next 12 months? - Is there anything from my background and experience that I can clarify for you? - What do you see as the most significant change in this industry over the past three years? - Is there any reason why you would not hire me?"
Experienced Example
"I have banked with your institution for as long as I can remember and I am curious what the vision is for expanding in the future to new markets, especially considering the growth of e-commerce and online banking solutions?"
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Question 8 of 25
What do you feel is the most important asset a bank teller must have?
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"I believe the most important asset a bank teller should have is the ability to build trust with their customers. When banking clients feel good about where they bank, they tell others."
There are many vital assets a bank teller must have. Which one do you feel the strongest about? Chances are if you think it's a valuable asset you likely possess it. Share what you think is the most substantial asset, and explain why you feel this way. There is no one right answer here!

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Entry Level Example
"Here are some critical qualities a bank teller should possess: - Attention to detail - Ability to listen to customer's needs - Attentiveness - Positive Attitude - Relationship Building - Strong work ethic"
Experienced Example
"I have found, through my years as a bank teller, that the most crucial skill a teller must have it the ability to build rapport with a client. If your clients like you they will purchase additional products from you and have fewer grievances when they come in."
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Question 9 of 25
What signs of trustworthiness have you demonstrated in the workplace?
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"I show signs of trustworthiness by showing up to work when I am expected, and on time. I ensure there are zero discrepancies in my work and I respect the personal boundaries of my colleagues."
Being trustworthy is of utmost importance as a bank teller. You are handling large sums of money after all! Trust can be demonstrated in a variety of ways. Show the interviewer that you are aware of the importance of building trust in the workplace.

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Entry Level Example
"Here are some ways to display that you are trustworthy: - Ensure that you are always on time to work. - Ensure all of your daily tasks are complete. - Bring a consistent and positive attitude. - A willingness to help out when needed. - Accepting changes to processes and procedures with a positive attitude. - A balanced drawer at the end of each shift. - A willingness to learn new duties. - Pride in your work."
Experienced Example
"I have always been a consistent person, building trust in the workplace through a balanced drawer, a positive attitude, and a willingness to lend a hand. My references will attest to this when you call them."
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Question 10 of 25
How many years of cash handling experience do you have?
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"I worked at a busy pub while putting myself through college. I was entirely responsible for my cash float, ensuring that customers did not short me at the end of the night, and also doing cash-out and bank deposit prep for the manager. In total, I have four years of experience handling physical cash."
Think back to your work history. Remember those teenage years working at the fast food place or grocery store? You might have handled cash there. Or, how about your serving job as a college student? That counts too! Add up how many years of experience you have had, and share the total amount with the interviewer.

More Answer Examples
Entry Level Example
"I started working at the age of sixteen in a retail-based role where handling cash was a part of my daily responsibilities. As my employer's trust in me grew, I took on further responsibilities that included cash-outs and bank deposits. All-in-all, I have approximately ten years experience in handling cash without any discrepancies. I am trustworthy and accurate."
Experienced Example
"Physically handling cash, I have eight years of experience in a bank teller position at a smaller branch in my hometown. For the past two years I have worked primarily in e-commerce so, although there is no physical cash taken, I am accountable for ensuring that invoices are paid accurately and on time."
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Question 11 of 25
If you were CEO of your last banking company, what would you change?
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Question 12 of 25
Why did you leave your last job?
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Question 13 of 25
If asked, how do you believe your coworkers would describe you?
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Question 14 of 25
Customers can become upset if they wait in line too long. What techniques do you use to calm an angry customer?
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Question 15 of 25
How well do you know online banking?
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Question 16 of 25
How well do you think on your feet?
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Question 17 of 25
Do you know anyone that works in the banking industry?
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Question 18 of 25
What type of work environment do you dislike working in?
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Question 19 of 25
Why do you want to be a bank teller?
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Question 20 of 25
Do you enjoy socializing with customers?
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Question 21 of 25
Competition is tight for this role. Why are you better than our other applicants?
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Question 22 of 25
Would you mind working at another branch if needed?
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Question 23 of 25
How do you look for counterfeit monies?
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Question 24 of 25
Are you applying for any other jobs?
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Question 25 of 25
How would you rate your performance in this interview so far?
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About Bank Teller

January 30th, 2017

A Bank Teller is typically the face of a bank as they handle transactions for the bank's majority of customers. Bank's want to hire positive and customer service friendly candidates when filling their teller positions. Having cash handling and being able to work under pressure are key selling points to land yourself a job as a bank teller.

When you are preparing for a teller interview, be sure to begin your preparation by researching the bank or credit union. Know what kind of values the company has and what type of culture they want to facilitate. Example, if on the banking career website, they stress an active and helpful environment within their bank, be sure to jot that down in your notes and base your interview theme around those skills. Next, rehearse from a list of customer service related interview questions. You will want to emphasize how you handle customer complaints and customer grievances in a calm and confident manner. Working within a bank requires direct interaction with your coworkers at almost all hours of the day. Be able to tell the interviewer how you enjoy working with others. The interviewer will most likely ask how you handle coworker disputes, be sure to have a definite answer that points to examples of when you were able to resolve a conflict. Lastly, be passionate about your opportunity to work for the company you are interviewing for. If you can, stress to the interviewer how you could see yourself as a bank manager in the future.

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