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Leeds Building Society Interview
Questions

28 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Money     Banks And Thrifts    
Question 1 of 28
Tell me about your experience in the banking industry.
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How to Answer
Share details of your banking experience to show Leeds Building Society you have what it takes to be successful in the field!
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Answer Examples
1.
Tell me about your experience in the banking industry.
Share details of your banking experience to show Leeds Building Society you have what it takes to be successful in the field!

Rachelle's Answer #1
"When I worked as a bank teller, I learned how to deal with difficult customers and handle a variety of transactions, from ordering foreign money for travel to removing overdraft fees and educating customers on our products. I used my careful attention to detail to keep my drawer balanced and manage my daily tasks without error."
Rachelle's Answer #2
"I have 12 years of experience in the banking industry, first as an administrative assistant, then a bank teller, and now; a financial advisor. I have learned a great deal along the way and look forward to putting my experience to work for Leeds Building Society."
2.
In your opinion, what are the benefits of banking with Leeds Building Society?
The interviewer wants to be assured that you have done your research on Leeds Building Society. Review their website to find out more about their products and services.

Rachelle's Answer #1
"I always have a great experience whenever I visit one of your branches. As a customer of Leeds Building Society I am impressed by the consistency and care of the bank tellers. I also love how easy it is to access my account online and make updates to my credit card whenever I travel. The level of service that is demonstrated in Leeds Building Society values is evident."
Rachelle's Answer #2
"After researching Leeds Building Society products, and what your customers are saying, I believe that the benefits of banking with Leeds Building Society include low fees, no fuss banking, and no sales pitches. Your organization is genuine and has an interest far beyond the bottom line."
3.
In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.
Think about what customer service means to you. Making the customer happy and receiving positive feedback are great examples! Leeds Building Society wants to hear that you treat customers with respect and are careful to resolve issues. Explain some of the elements of customer service that you possess, like empathy and patience.

Rachelle's Answer #1
"I was working as a bank teller when a woman came in, upset about her account. I could tell she needed to vent and I wasn't quite sure what the actual problem was, so I listened first. Then I asked questions to figure out what was going on. She was so appreciative of me because I was able to think on my feet and troubleshoot to solve the problem quickly. She even apologized for raising her voice and thanked me for my patience."
Rachelle's Answer #2
"In my current position as a bank teller, customers are encouraged to provide feedback via a survey app, after each in-branch visit. For the past three months, I have received the highest ranking for overall customer satisfaction. Delivering excellent customer service is a must for me, and I look forward to bringing this level of service to the customers at Leeds Building Society."
4.
How do you check your work for accuracy?
The interviewer wants to hear that you are detail oriented when it comes to checking your work. Explain the steps you take to eliminate minor mistakes and ensure your customer transactions and paperwork are accurate.

Rachelle's Answer #1
"I take pride in any work with my name attached to it and therefore, always review my work before I submit it. Whether I am typing an email or handling cash, I always check my work twice and sometimes even ask a co-worker to review it first. Being detail oriented and thorough are two of my greatest skill sets."
Rachelle's Answer #2
"I proof my work before sending it out, and I double check everything. I'll use a calculator when necessary, and ask for help if I am unsure of my own accuracy."
5.
What do you want to accomplish at Leeds Building Society?
Set some goals so that you can share how this position at Leeds Building Society will help you to achieve them and how you will add value to Leeds Building Society along the way.

Rachelle's Answer #1
"First and foremost, I want to deliver top quality service to customers of Leeds Building Society and perform my responsibilities with best in class service. I want to work at Leeds Building Society because I want to become a financial advisor. Starting out as a professional banker will give me valuable experience resolving client account issues and providing financial assistance, from investments to savings and travel advice."
Rachelle's Answer #2
"My primary goal is to achieve a leadership position within the banking industry. To do this, I will continue my related education and take any training opportunities that come my way."
6.
Out of all of our products at Leeds Building Society, which one would you be most likely to use? Why?
Learn as much as you can about what makes Leeds Building Society stand out above other financial institutions. Their reputation is their customer service. They offer a comprehensive spectrum of financial products, so if you are interested in investments, find out more about what they offer. Knowledge is power! It will impress your interviewer and give you an advantage in the interview process!

Rachelle's Answer #1
"I would be interested in opening a savings account through Leeds Building Society. I want to buy a house in the next two years, and I would greatly benefit from talking to one of your financial advisors about it. It's nice to know that I can do my banking, investing, and get a loan in the same place that offers the support I will need to make those big decisions!"
Rachelle's Answer #2
"Of all your products, I would be most likely to open a mortgage with Leeds Building Society because your rates are incredible and you make the rules surrounding lending easy to understand."
7.
The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.
While working at Leeds Building Society you might find yourself stressed by customers or the fast pace of the work environment. Think of a time where you produced your best work under pressure to showcase how you shine under high-pressure situations.

Rachelle's Answer #1
"When I was working as an administrator at a financial firm, I worked in a very high-pressure environment. There was one case that was highly sensitive and required me to pay extra attention to detail. I had limited time to prepare the paperwork, but I was still able to support the lawyer and the client, by staying calm and carefully providing everything they needed. I asked questions to clarify the deadlines that needed to be met and set daily goals to meet them."
Rachelle's Answer #2
"Almost every day in my banking career has been filled with high-pressure situations. When I am faced with a stressful situation, I remind myself to slow down, breathe, and assess the situation before jumping in with both feet. Customers seem always to appreciate my calm and methodical approach."
8.
Tell me about a goal you achieved. What steps did you take to get there?
The banking industry offers a variety of opportunities to those who are motivated. Leeds Building Society is seeking individuals who think about the future and aspire to be successful in everything they do. Think about something you accomplished through hard work and dedication.

Rachelle's Answer #1
"Early in my career, I strived to get to know the banking and thrifts systems from a 360-degree view. I worked hard to partner with my peers in learning how their roles contributed to the whole organizational flow. I set a goal to become head teller within the first five years of working in this industry. I hope to continue that career path with Leeds Building Society and am excited for the opportunity to do so."
Rachelle's Answer #2
"A few years ago I set the goal to complete my Bachelor's in Finance while working full time. I achieved this in just four years, through spending a lot of time in online studies, between working as a bank teller. I am very proud of the discipline and dedication I was able to put towards this goal."
9.
Give me an example of how you keep track of details while engaging in conversation.
Multi-tasking is a great skill to have within the banking industry. Share a situation that demonstrates your ability to handle the daily tasks of a busy banking environment.

Rachelle's Answer #1
"A customer came into the branch with multiple requests. To ensure that I addressed each of their needs, I wrote down a few notes for myself to gather the information. This was also helpful because when I needed to answer the phone in the middle of the transaction, I didn't forget any of the important details and I was able to resolve both requests promptly. All the while, I kept the customer engaged and made sure their banking experience was enjoyable."
Rachelle's Answer #2
"To keep track of transaction details, while engaging in conversation, I will ask the customer questions or repeat what they are saying to me. This helps me to commit their needs to memory while still appearing engaged, and in the moment."
10.
What are your top three strengths? How will you use them to make an impact at Leeds Building Society?
Reviewing the job description and the company website will give you some direction on which qualities Leeds Building Society values most. Share your most valuable strengths. Think about them within the context of the position. You can refer to the list of responsibilities within the job description as a guide. Explain how your strengths will help you to accomplish these tasks; and better yet, help you to exceed expectations.

Rachelle's Answer #1
"I have exceptional attention to detail and great communication skills. I am also quick to solve problems, which helps me handle customer issues with ease. These strengths will help me to build relationships and maintain customer satisfaction."
Rachelle's Answer #2
"I plan to make an impact at Leeds Building Society through my strong customer service skills, my excellent negotiation skills, and my ability to call on referrals for new business."
11.
Tell me about your education. How has it prepared you for this opportunity with Leeds Building Society?
Share some of the highlights from any of your relevant courses from high school, college, university or on the job training. Explain how your experiences will enhance your performance.

Rachelle's Answer #1
"Getting a Bachelor's Degree in Business Finance was a great experience. I especially enjoyed my accounting courses because they challenged me to think more critically and furthered my analytical skills. I know these skills will help me to handle work at Leeds Building Society and advise clients on important financial decisions."
Rachelle's Answer #2
"The bulk of my education has been on-the-job training with my current company. They value continued education and have a tuition reimbursement program which I am happy to have taken advantage of. This year I have taken additional courses in calculus, negotiations, and building a sales pipeline. All of these courses will help me in this role with Leeds Building Society because you are customer service focused while also needing employees who understand banking related concepts and calculations."
12.
What do you know about Leeds Building Society?
Leeds Building Society makes it easy to find out basic company information by simply browsing their website. You can also search employee reviews to learn about experiences interviewing and working there. Share a few of the facts you learned from researching the company.

Rachelle's Answer #1
"I was impressed by the variety of services you offer your customers, and the mission statement at Leeds Building Society. I found the mobile app extremely user-friendly, and I like the new features that help customers save money."
Rachelle's Answer #2
"I've read great things about working there and I'm excited for the opportunity to work in such a fun environment.Your employee reviews are strong and I understand that you spend a lot of time with community outreach programs."
13.
How would you deal with an irate customer?
In the banking industry, keeping customers calm is a much-needed skill. This is where your relaxed demeanor and ability to empathize will come in handy. Leeds Building Society wants to hear about a situation where you used your customer service skills to handle an angry customer.

Rachelle's Answer #1
"I had a customer complain about having to wait in line for so long on a busy Monday morning. She was so upset because now she was late for work and the rest of her schedule for the day was thrown off. I listened and let her know I understood where she was coming from, ensuring her I would move as quickly as I could to complete her transaction. Listening and empathizing helped her to calm down and ease the tension."
Rachelle's Answer #2
"If I were faced with an irate customer I would spend my time listening to their concerns. Usually, people just want to be heard. If things escalated to the point where the customer became threatening, I would call in a supervisor or security."
14.
Tell us how you keep your knowledge current with ongoing changes in the banking industry.
Due to the competition within the banking industry, Leeds Building Society strives to stay relevant by adapting their products and services to meet customer needs. Consider reading some news articles, press releases, or blogs, to learn more about the industry.

Rachelle's Answer #1
"I am interested in learning about helping my customers with their investments. I like to read financial blogs to stay on the cutting edge of latest trends. I also enjoy reading the latest books with a financial scope and listening to financial advice. I also follow Leeds Building Society on Twitter and keep abreast of relative headlines."
Rachelle's Answer #2
"I am an avid reader, and my top go-to books for banking related knowledge are A, B, and C. I also listen to a few investment-related podcasts on a weekly basis. I understand the importance of staying on top of the latest trends and news in the banking industry."
15.
Tell me about your cash handling experience.
Share some of the details of your experience in cash handling, which are relevant to the position.

Rachelle's Answer #1
"As a bank teller, I have handled cash as a part of customer transactions for the past two years. I am experienced with deposits, savings withdrawals, cashing checks and issuing traveler's checks. I am excited to learn more about Leeds Building Society cash handling procedures."
Rachelle's Answer #2
"The majority of my cash handling experience includes my time in retail. I was a cashier at Store ABC for three years. As far as the banking industry goes, I have some experience in handling cash from my three months with Bank XYZ."
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Bank Teller
Bank Manager
Financial Advisor
Financial Analyst
Mortgage Banker Assistant
Mortgage Loan Processor
28 Leeds Building Society Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. Tell me about your experience in the banking industry.
  2. In your opinion, what are the benefits of banking with Leeds Building Society?
  3. In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.
  4. How do you check your work for accuracy?
  5. What do you want to accomplish at Leeds Building Society?
  6. Out of all of our products at Leeds Building Society, which one would you be most likely to use? Why?
  7. The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.
  8. Tell me about a goal you achieved. What steps did you take to get there?
  9. Give me an example of how you keep track of details while engaging in conversation.
  10. What are your top three strengths? How will you use them to make an impact at Leeds Building Society?
  11. Tell me about your education. How has it prepared you for this opportunity with Leeds Building Society?
  12. What do you know about Leeds Building Society?
  13. How would you deal with an irate customer?
  14. Tell us how you keep your knowledge current with ongoing changes in the banking industry.
  15. Tell me about your cash handling experience.
  16. How do you stay organized?
  17. Tell me about a time when you demonstrated you were trustworthy.
  18. Why do you want to pursue a career in the banking industry?
  19. How would you respond to a customer complaint?
  20. What is the greatest challenge you have faced in your career so far? How did you overcome it?
  21. How do you work in environments with people who are different from you?
  22. Describe a difficult problem and how you approached it.
  23. What interests you about this position?
  24. How do you respond to problems that require a quick solution?
  25. Tell me about your favorite manager. What did you enjoy most about working with them?
  26. How do you define success?
  27. Tell me about a time when you showed integrity in your work.
  28. Where do you see yourself in five years?
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