"A couple of years ago, my manager asked me to consider a promotion to a role as a supervisor for our department. I was hesitant at first because I didn't have experience as a supervisor. My manager told me I had the skills necessary to do so. I accepted the offer, and after three months, I realized that the position wasn't for me. I became close friends with a lot of the people I was now supervising, and that made the role difficult. I didn't hesitate to tell my manager that I wasn't cut out for the role, and we worked on a plan to transition back to my former role. Looking back on the situation, I learned a lot about myself and who I was as a worker."

"I was informed that we were losing one of our biggest clients to a local competitor. The client was unhappy with our customer service and overall pricing. Being responsible for the customer service for our customers, I felt responsible for losing this client and had to break the news to our leadership team. Right away, our Sales Manager contacted the client to ask why they were no longer utilizing our services. I worked through a new customer service policy for my team to follow moving forward."