What experience do you have working on an advanced phone system, and what skills do you have that you feel would be essential to work with our clients over the phone?
As the customers of Royal Bank of Canada become more virtual, a lot of business transactions happen over the phone. In this role, you will be expected to bring solid technical and communication skills to handle remote customers. In your answer, talk about your experience working with a multi-line phone system and your communication and organizational skills.
"In my current position, I handle a majority of the incoming calls to our company. I have to triage calls based on customer needs and utilize the system to transfer calls, place customers on hold, or push through to another person's voicemail. Some key things that have helped me master this part of my job are my willingness and ability to learn my company inside and out and my clear and concise communications with customers that call. If hired for this role, I would be very thorough in my orientation process to learn all of the potential situations I might face with customers here at Royal Bank of Canada over the phone."
"I would bring my clear and concise verbal communication skills, my ability to read the tone of voice of others, and my strong organizational skills to handle multiple duties at one time to the team here at Royal Bank of Canada. These skills helped me thrive in my last role where I handled customers online, over the phone, and in-person in our branch office. At that job, I used and worked on the Avaya cloud-based phone system and was able to learn and use all functions of that system."
