Royal Bank of Canada Mock Interview
Prepare for 35 Royal Bank of Canada interview questions covering banking acumen, client scenarios, and RBC's values.
Question 8 of 35
If a customer came to you with an odd request that you did not know how to handle, how would you approach the situation?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
If hired for this role at Royal Bank of Canada, you will have the opportunity to interact with a wide variety of customers. You may be presented with unique or odd requests. Your interviewer hopes to learn that you can think on your feet and not get flustered in any situation you may face on the job. Stay focused on your professional and resourceful approach to this situation, and don't hesitate to talk about a similar experience you've handled in the past.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"If I were faced with a question I didn't know the answer to, I would confidently explain to the customer that I would need to bring in another teammate to solve the issue and would do so quickly. While I always try to be a subject matter expert in any job I do, working with external customers can bring new challenges. If I could use any resources, like a company intranet page or other documentation to solve the issue myself, I wouldn't hesitate to do that."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"First, I would make sure that I fully understood the situation by asking more questions of the customer politely and professionally. I would then explain my next course of action. I would approach my manager or consult my other resources immediately after directing the customer to a place they could wait comfortably. Then, I would work diligently to find an answer and make sure the customer's problem was handled respectfully and efficiently."
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