Royal Bank of Canada Mock Interview

Prepare for 35 Royal Bank of Canada interview questions covering banking acumen, client scenarios, and RBC's values.

WRITTEN BY RYAN BRUNNER

QUESTION 4 OF 35

If a client here at Royal Bank of Canada was denied the financing that they desire, how would you handle the situation?

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

How to Answer

As a Loan Officer at Royal Bank of Canada, you will have to have difficult conversations with prospective clients who are being denied financing. Your interviewer will want to hear that you take a professional approach with the clients and that you have a firm understanding of the regulations surrounding loans in the industry. Talk about your ability to educate the client to encourage them to come back to Royal Bank of Canada for business in the future.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

Example Answer

"This is a common occurrence in my current role in the mortgage industry. When a client is denied financing, I am upfront and honest with them in my approach. The customer wants to understand why financing is denied, and I have the experience in the finance industry to explain the importance of credit scores and debt to equity ratios. I have found that customers who are denied financing react well to my approach, and I have had many customers come back after following my advice and succeed in their application process."

Kimberly Hallman

Kimberly Hallman

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.

Example Answer 2

"Life as a successful Loan Officer is about being knowledgeable and professional. When I need to personally decline a potential customer, I am firm and fair with them. I don't beat around the bush in any way because this can leave a customer with a false sense of hope. Taking the time to explain the regulations for the loan in layman's terms often helps customers better understand the situation."

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35 Royal Bank of Canada Interview Questions & Answers

Jump to any question in the set.

01 As a Personal Banker at Royal Bank of Canada, how would you select products to suggest to our customers? OPERATIONAL 02 How would you rate your comfort level receiving money and counting back money to our customers here at Royal Bank of Canada? OPERATIONAL 03 Talk about a time you felt overwhelmed by your job duties. What did you do to stay organized and on top of your responsibilities? SITUATIONAL 04 If a client here at Royal Bank of Canada was denied the financing that they desire, how would you handle the situation? SCENARIO 05 How do you build rapport with the people that you work closely with? BEHAVIORAL 06 How would you deal with an irate customer? SCENARIO 07 Tell me about your cash handling experience. EXPERIENCE 08 If a customer came to you with an odd request that you did not know how to handle, how would you approach the situation? SCENARIO 09 The banking industry can be stressful. Tell me about a time you worked in a high-pressure situation. BEHAVIORAL 10 On the finance side of Royal Bank of Canada, we expect our representatives to be ingrained in our sales-focused culture. If hired for this role, how would you learn and embrace our sales process? OPERATIONAL 11 Here at Royal Bank of Canada, part of your job will entail talking to our customers about sensitive and confidential information. How will you handle these situations if offered this position? OPERATIONAL 12 If a customer's main financial goal is increased savings, what steps would you take to get them started down the right path? SCENARIO 13 Tell me about your favorite manager. What did you enjoy most about working with them? DISCOVERY 14 Have you ever operated a currency counting machine or a coin counter? EXPERIENCE 15 What do you know about Royal Bank of Canada? DIRECT 16 Talk about a time you had to communicate with an unhappy colleague or customer. How did you improve the situation for everyone involved? BEHAVIORAL 17 We want our advising team at Royal Bank of Canada to be happy and healthy. How do you manage the day to day stress of being a financial advisor? OPERATIONAL 18 Tell me about a time you showed integrity in your work. BEHAVIORAL 19 Take a couple of minutes to sell this notepad to me. SCENARIO 20 Talk about a time you had to handle failure in your career. How did you handle the situation and move forward with confidence? BEHAVIORAL 21 What are your top three strengths? How will you use them to make an impact at Royal Bank of Canada? DISCOVERY 22 At Royal Bank of Canada, we are building a team-based culture. If hired for this position, what would you be able to contribute to this team-based culture? DISCOVERY 23 In this finance role with Royal Bank of Canada, what do you feel would make for an ideal customer experience? DISCOVERY 24 How do you define success? DISCOVERY 25 What is one unique skill that you will bring to our loan processing team here at Royal Bank of Canada? GENERAL 26 What experience do you have working on an advanced phone system, and what skills do you have that you feel would be essential to work with our clients over the phone? EXPERIENCE 27 How do you work in environments with people who are different from you? BEHAVIORAL 28 What does customer service mean to you? GENERAL 29 Tell me about a time you went above and beyond for a customer. BEHAVIORAL 30 How would you rate your multitasking abilities? OPERATIONAL 31 Describe a time when you worked well as part of a team. TEAMWORK 32 What is your approach to time management? OPERATIONAL 33 Where do you see yourself in five years? GENERAL 34 Tell me about a time your attention to detail protected your employerâ€™s assets. BEHAVIORAL 35 Tell me about a risk youâ€™ve taken that paid off. BEHAVIORAL

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Ryan Brunner

Written by Ryan Brunner

35 QUESTIONS & ANSWERS · ROYAL BANK OF CANADA