If a client here at Royal Bank of Canada was denied the financing that they desire, how would you handle the situation?

"This is a common occurrence in my current role in the mortgage industry. When a client is denied financing, I am upfront and honest with them in my approach. The customer wants to understand why financing is denied, and I have the experience in the finance industry to explain the importance of credit scores and debt to equity ratios. I have found that customers who are denied financing react well to my approach, and I have had many customers come back after following my advice and succeed in their application process."

"Life as a successful Loan Officer is about being knowledgeable and professional. When I need to personally decline a potential customer, I am firm and fair with them. I don't beat around the bush in any way because this can leave a customer with a false sense of hope. Taking the time to explain the regulations for the loan in layman's terms often helps customers better understand the situation."