Here at Royal Bank of Canada, part of your job will entail talking to our customers about sensitive and confidential information. How will you handle these situations if offered this position?

"When faced with this situation, I would ensure that the conversation between the customer and myself is quiet and any documents are out of the view of others. A person's financial situation is private, and I would take all necessary measures to keep conversations as private as possible in this role. In my current role, I have frequent private phone conversations with customers, and I plan to use the same mindset in this job."

"Having worked with confidential data and information throughout my entire career, this part of the job at Royal Bank of Canada would be second nature to me. By keeping a tidy work area, I can ensure that customer information is filed appropriately after each transaction and isn't visible to the next customer I handle. I will ensure that my conversations with customers are held quietly and privately as possible."