Royal Bank of Canada Mock Interview
Prepare for 35 Royal Bank of Canada interview questions covering banking acumen, client scenarios, and RBC's values.
Question 6 of 35
How would you deal with an irate customer?
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Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
In the banking industry, keeping customers calm is a much-needed skill. A relaxed demeanor and ability to empathize will come in handy. Your interviewer wants to hear about a time you used your customer service skills to handle an angry customer.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"Once, a customer complained about waiting in line for so long on a busy Monday morning. She was so upset because she was late for work, and the rest of her schedule for the day was thrown off. I listened and let her know I understood where she was coming from, ensuring her I would move as quickly as I could to complete her transaction. I calmed her down and eased the tension by listening to her and empathizing with her."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"If I were faced with an irate customer, I would listen to their concerns. Usually, people just want to be heard. If the situation escalated and the customer became threatening, I would call in a supervisor or security."
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