How do you build rapport with the people that you work closely with?

"In the banking industry, one bit of mistrust between your institution and a customer can spell disaster. I pride myself on my ability to build trust and rapport with the people I work with. I do this by being genuine in all of my interactions and connecting with them. I am respectful of the needs of others and do my best to keep a smile on my face and stay positive at all times."

"Building rapport with my colleagues and customers comes down to the basic principle of trust. I build trust with people by doing what I say I'm going to do and delivering results on time. I'm also considerate of others and work around the needs of others, especially when it comes to the customers I work with. I am confident that my ability to connect with customers will greatly benefit the business here at Royal Bank of Canada because customers want a friendly and trusting face handling their finances."