Royal Bank of Canada Mock Interview

Prepare for 35 Royal Bank of Canada interview questions covering banking acumen, client scenarios, and RBC's values.

WRITTEN BY RYAN BRUNNER
QUESTION 1 OF 35

As a Personal Banker at Royal Bank of Canada, how would you select products to suggest to our customers?

Ryan Brunner
Ryan Brunner
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
How to Answer

The role of a Personal Banker requires the ability to use your sales and customer service skills to find products that best suit each customer's needs. Highlight your ability to learn the entire catalog of financial products at your disposal, and then discuss tailoring packages to each individual based on their needs. To sell your interviewer on your ability, use a real-world example where you used features and benefits to meet someone's needs in a sales-related situation.

Ryan Brunner
Ryan Brunner
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Example Answer

"I would rely on my ability to get to know my customers and their needs through confident and friendly conversation. Once I know their needs and goals, I can get them involved with the products that can help them meet their goals. Last year, I did this with a customer that I had over a year's worth of history with. Through both email and in-person conversations, I learned that he wanted to retire early, and I helped him open an IRA account."

Kimberly Hallman
Kimberly Hallman
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
Example Answer 2

"If hired for this role at Royal Bank of Canada, my first goal would be to learn the entire package of personal accounts, savings, loans, and investment products that customers can take advantage of. Armed with that knowledge, I would then rely on my ability to get to know my customers and what they find important to grow and thrive. I believe my background in sales will help me match the great products here at Royal Bank of Canada with each individual's needs because I've done this in the automotive sales industry and the food industry."

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35 Royal Bank of Canada Interview Questions & Answers

Jump to any question in the set.

01 As a Personal Banker at Royal Bank of Canada, how would you select products to suggest to our customers? OPERATIONAL 02 How would you rate your comfort level receiving money and counting back money to our customers here at Royal Bank of Canada? OPERATIONAL 03 Talk about a time you felt overwhelmed by your job duties. What did you do to stay organized and on top of your responsibilities? SITUATIONAL 04 If a client here at Royal Bank of Canada was denied the financing that they desire, how would you handle the situation? SCENARIO 05 How do you build rapport with the people that you work closely with? BEHAVIORAL 06 How would you deal with an irate customer? SCENARIO 07 Tell me about your cash handling experience. EXPERIENCE 08 If a customer came to you with an odd request that you did not know how to handle, how would you approach the situation? SCENARIO 09 The banking industry can be stressful. Tell me about a time you worked in a high-pressure situation. BEHAVIORAL 10 On the finance side of Royal Bank of Canada, we expect our representatives to be ingrained in our sales-focused culture. If hired for this role, how would you learn and embrace our sales process? OPERATIONAL 11 Here at Royal Bank of Canada, part of your job will entail talking to our customers about sensitive and confidential information. How will you handle these situations if offered this position? OPERATIONAL 12 If a customer's main financial goal is increased savings, what steps would you take to get them started down the right path? SCENARIO 13 Tell me about your favorite manager. What did you enjoy most about working with them? DISCOVERY 14 Have you ever operated a currency counting machine or a coin counter? EXPERIENCE 15 What do you know about Royal Bank of Canada? DIRECT 16 Talk about a time you had to communicate with an unhappy colleague or customer. How did you improve the situation for everyone involved? BEHAVIORAL 17 We want our advising team at Royal Bank of Canada to be happy and healthy. How do you manage the day to day stress of being a financial advisor? OPERATIONAL 18 Tell me about a time you showed integrity in your work. BEHAVIORAL 19 Take a couple of minutes to sell this notepad to me. SCENARIO 20 Talk about a time you had to handle failure in your career. How did you handle the situation and move forward with confidence? BEHAVIORAL 21 What are your top three strengths? How will you use them to make an impact at Royal Bank of Canada? DISCOVERY 22 At Royal Bank of Canada, we are building a team-based culture. If hired for this position, what would you be able to contribute to this team-based culture? DISCOVERY 23 In this finance role with Royal Bank of Canada, what do you feel would make for an ideal customer experience? DISCOVERY 24 How do you define success? DISCOVERY 25 What is one unique skill that you will bring to our loan processing team here at Royal Bank of Canada? GENERAL 26 What experience do you have working on an advanced phone system, and what skills do you have that you feel would be essential to work with our clients over the phone? EXPERIENCE 27 How do you work in environments with people who are different from you? BEHAVIORAL 28 What does customer service mean to you? GENERAL 29 Tell me about a time you went above and beyond for a customer. BEHAVIORAL 30 How would you rate your multitasking abilities? OPERATIONAL 31 Describe a time when you worked well as part of a team. TEAMWORK 32 What is your approach to time management? OPERATIONAL 33 Where do you see yourself in five years? GENERAL 34 Tell me about a time your attention to detail protected your employer’s assets. BEHAVIORAL 35 Tell me about a risk you’ve taken that paid off. BEHAVIORAL

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Ryan Brunner
Written by Ryan Brunner
35 QUESTIONS & ANSWERS · ROYAL BANK OF CANADA
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