In this finance role with Royal Bank of Canada, what do you feel would make for an ideal customer experience?

"In this role with Royal Bank of Canada, I will be dealing with the financial impact of a large purchase on customers, and this type of purchase often causes stress and tension. To provide the best overall experience, I will always be thorough and educational in my approach to make sure that every question the customer has is fully answered. The worst thing that can happen is for a customer to bite off more than they can chew when it comes to a new loan."

"My approach to providing the greatest overall experience to my clients is solid listening and communication skills. I take the time to get to know my clients and what makes them tick. This approach gives me great insight into how I can best match them with the right loan. As you'll see when you contact my references, I have a very high overall customer rating in my current role based on customer surveys we have done over the past five years."