What are the pillars to delivering good customer service?
"For me, those pillars are delivering customer service efficiently, addressing the client's needs as a trusted resource, and at speed. You need to anticipate your customer's needs to be client-centric. So, whether it is providing them with all the online or digital tools available to them, or making your best self available to them at all times, you want to listen, to understand, and to deliver with ease and at speed."
HSBC places equal value on both how the representatives of their company build relationships with their clients, and how their digitization and automation offers "deliver fast, easy, digital customer experiences", and increased accessibility. So explore not only their philosophy, but all of their digital offerings, product offerings, and services. Then explore the value you place on such offerings, and how your style of customer service aligns with theirs to formulate your answer.
"As people lead increasingly digital lives, we are delivering faster, easier and more secure digital banking. We are building a dynamic, efficient and agile global bank with a digital-first mindset, capable of providing a world-leading service to our customers and strong returns for our investors. We're supporting our people to build the personal skills that form the foundation to develop new skills across digital, data and sustainability. Adopting a mindset of continuous learning will enable us to be ready for what's next. Strive to listen to your clients to understand their financial needs, understand the services and products available to them, and guide them on what is most suitable to meet their goals and grow their wealth."
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