HSBC Bank HireVue Mock Interview

Prepare for your HSBC HireVue with 30 digital interview questions covering banking scenarios, competencies, and video response strategies.

Question 22 of 30

How do you go about building relationships with your customers?

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Kevin Downey
Kevin Downey

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

"I build relationships with my clients the same way I do as with my teams. I listen to them, learn from them, and work with them. I aim to deliver an outstanding customer service experience at all times, and that takes earning your customer's trust. It isn't enough to have their brand loyalty. They need to know that their goals are your goals, and that you are on the same team. So I practice active listening, empathy, humility, and make sure I am a trusted resource for all their needs. They are trusting you with their wealth. That's a big deal. So I earn that trust, and I stand by the commitments I make to my clients."