How to Answer: Tell me about a conflict you experienced while on the job.
Advice and answer examples written specifically for a HSBC Bank job interview.
13. Tell me about a conflict you experienced while on the job.
Why the Interviewer Asks This Question
This question is all about how you interpret it. It could pertain to a conflict of interests, to conflict you witnessed between two other employees at work, or a conflict between yourself and another employee or a client. It also stands to reveal a lot about you and whether you responded to the conflict defensively or with emotional intelligence. Take measures to demonstrate your stability, strong work ethic, your sense of teamwork, and your integrity.
Consider their code of ethics as well, where they advise, "Speak Up: People who have experienced poor behaviour from a colleague or manager can report their concerns to Human Resources directly and discreetly. We recognise there will always be more we can do to build trust and give our people confidence that concerns will be properly addressed, and that they will be treated fairly. By doing so, we will foster a culture of support and trust, and enable our people to thrive at work."
Written by Kevin Downey on April 8th, 2023
What You Need to Know
Often, when a person recalls a conflict situation, the emotions of that moment rise to the surface. This may cause one's eyes to narrow, to furrow their brow, or to fold their arms. Modern Hire's assistive AI technology may watch for defensive cues while you recall your experience with a conflict at work. So, in order to come across as emotionally mature, try not to regress into the emotion of that conflict when reflecting upon it. Avoid any defensive behaviour, such as posture, movements, or gestures that could be interpreted as insecure, closed-off, unapproachable, hostile, or disinterested. Rather, you want to come across as confident and relaxed.
Written by Kevin Downey on April 8th, 2023
Tips
HSBC advises, "Relax, and enjoy your interview!" The best way to do this, is before your interview, research the body language of a relaxed person in a seated position. To manifest confidence, go into a private space with a mirror, look yourself in the eye, and give yourself a pep talk. Raise your arms, stretch your back, and make yourself as big as possible. Then practice your answers in front of the camera and record your voice to cast away any insecurity, nervousness, or self doubt. Share what you have to offer and why you believe it.
Written by Kevin Downey on April 8th, 2023
Answer Example
"A while back, I witnessed an unfortunate incident between two coworkers, and it fell under the classification of sexual harassment. A man in a leadership position took credit for a woman's work, and she was in a subordinate position. When she confronted him over it, he spoke to her in a condescending manner, and ultimately said that he would consider giving her some credit if she got him a cup of coffee, and referred to her as 'Missy.' She was clearly upset and intimidated by this exchange. She was also concerned that if she reported this behaviour, it would result in retaliation. So, I went with her to corroborate her story, having witnessed the incident. HR implemented corrective training for the entire department, and when upper management learned of her accomplishment, she was promoted ahead of the supervisor who stole the credit from her to begin with. Although it was a very messy situation, and among some considered unpopular, I have no regrets. Supporting her in that moment was the right thing to do, and in line with the core values of the company code."
Written by Kevin Downey on April 8th, 2023