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Sales Associate Interview

33 Questions and Answers Written by Professional Interviewers

Question 1 of 33
How do you handle stressful situations?
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How to Answer
It is important to show the interviewer that you can handle high-stress situations in a healthy way. Explain your process when handling a stressful work-related situation. You can do this by describing a past experience where you successfully handled your stress. You can also include stress-reducing activities you partake in outside of work.
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Question 2 of 33
What do you see as the key skills in closing?
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How to Answer
It is important to stay calm and be patient and to be personable while closing a customer. I like to make them feel like they’re receiving the best customer service while also trying to connect with them on a personal level. Customers should feel comfortable, not like you’re forcing them to buy something they don’t want/need for your own agenda. They should always feel that you have their best interests at heart. I like to ask the right questions to figure out the customer’s wants and needs and to create a sense of urgency. They must know they are receiving a great product for the best price, and that it fits in with their needs.
Question 3 of 33
Why have you chosen sales as a career path?
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How to Answer
You can take this opportunity to tell a memorable story. Sales really is story-telling! "Ever since I was young, I knew that I had a natural ability for sales. I worked as an ice-cream re-seller when I was just 12 years old. I had a cooler full of ice that I attached to my bicycle! I would ride to the neighborhood park after school and offer the goodies to the neighborhood kids for $2 a piece. I absolutely loved the feeling of accomplishment at the end of the day when my ice-cream inventory was all sold and I could count all of the money I made. I continue to apply that same excitement when hitting my sales goals as an adult. I just cannot seem to beat how great that feeling is when I complete a project and exceed my targets."
Question 4 of 33
Do you enjoy socializing with customers?
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How to Answer
When answering this question you want to tell the interviewer what specifically makes you enjoy socializing with customers. You should discuss what gives you joy when helping a customer and why it is fulfilling to you. Being a naturally social person is a positive attribute to have, so if you are the type of person who loves talking to people and meeting new people, tell the interviewer this. Socializing with customers through sociable conversations is a great way to build relationships and to ensure that they become or continue to be recurring customers.
Question 5 of 33
What do you know about the products and or services we offer our customers?
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How to Answer
Prepare for the interview by doing a Google search on the company, going on their website, and reviewing their social media pages (Facebook, Instagram, Twitter, Pinterest, etc.). It is important to get a good grasp on their products and/or services. You should also be familiar with the company’s story, culture and mission statement. You want to show the interviewer that you have a good grasp of their products/services and how their culture ties into what they offer.
Questions 6 through 33
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