MockQuestions

Sales Associate Mock Interview

To help you prepare for your Sales Associate interview, here are 32 interview questions and answer examples.

Sales Associate was written by and published on February 19th, 2021. Learn more here.

Question 1 of 32

How do you adapt in a constantly changing environment?

How to Answer

Change is prevalent in the workplace today, and the interviewer wants to know that you can embrace change rather than become thrown off by it.

Think of a story-based example that you can share with the interviewer where you faced change but the result was positive. Perhaps your job duties shift, or there is a significant revision to store policy. Maybe you will have to welcome a new manager you're not particularly fond of, or your company is acquired by a competitor. These situations make great examples to draw on to showcase your ability to be adaptive in the workplace.

If you do not have previous work experience to draw from, think of an example from school, volunteer work, or a sport you are involved in. Highlight the fact that you are able to adapt quickly to changes while still being able to meet the primary goals and tasks that are in front of you. Describe skills that you have that allow you to adapt to change, whether you are good at keeping calm under stressful situations, you are a quick learner, or you have excellent problem-solving skills. The interviewer should be confident that you are open to challenges or even thrive off of them.

Written by Rachelle Enns on February 19th, 2021

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List of 32 Sales Associate Interview Questions & Answers

  • Adaptability

    1.

    How do you adapt in a constantly changing environment?

      How to Answer

      Change is prevalent in the workplace today, and the interviewer wants to know that you can embrace change rather than become thrown off by it.

      Think of a story-based example that you can share with the interviewer where you faced change but the result was positive. Perhaps your job duties shift, or there is a significant revision to store policy. Maybe you will have to welcome a new manager you're not particularly fond of, or your company is acquired by a competitor. These situations make great examples to draw on to showcase your ability to be adaptive in the workplace.

      If you do not have previous work experience to draw from, think of an example from school, volunteer work, or a sport you are involved in. Highlight the fact that you are able to adapt quickly to changes while still being able to meet the primary goals and tasks that are in front of you. Describe skills that you have that allow you to adapt to change, whether you are good at keeping calm under stressful situations, you are a quick learner, or you have excellent problem-solving skills. The interviewer should be confident that you are open to challenges or even thrive off of them.

      Written by Rachelle Enns on February 19th, 2021

      1st Answer Example

      "I adapt well to change and even welcome changes since they cause me to learn new skills and become more flexible in my profession. Last year our company was sold to a competitor, and a lot of our management team changed hands. It was a lot of change to handle in a short time, especially being unsure of who to report to ahead of others. I am resilient, though, and have made the big changes work by keeping my head down and delivering great work, no matter who it goes to in the end."

      Written by Rachelle Enns on February 19th, 2021

  • Behavioral

    2.

    How do you handle stressful situations?

      How to Answer

      Your ability to manage stress will directly influence your ability to do your job successfully. Before answering this question, think of some ways you have learned to deal with stress at work. As a Sales Associate, you can't always take a break when you need it, so share what you choose to do instead.

      Some workplace stress management strategies include:

      - Track your most common stress factors and make a plan to address them.
      - Establish professional boundaries where you can.
      - Try breathing exercises or meditation on your break.
      - Recharge your emotional batteries throughout the day.
      - Express your stress to your manager/supervisor and ask for help.

      It is important to show the interviewer that you can handle high-stress situations in a healthy way. Explain your process when handling a stressful work-related situation. You can do this by describing an experience where you successfully managed your stress levels at work.

      Written by Rachelle Enns on February 19th, 2021

      1st Answer Example

      "As a Sales Associate, I fully expect to be put into stressful situations and can professionally handle a broad scope of pressure. I remain calm when facing a stressful situation and look for ways to solve the issue swiftly. For instance, if there is an unexpected customer dispute, I will determine what can be done to ensure the customer is cared for. I am always ready to adjust my day because stressful situations are bound to occur when working in sales. My current manager, when you call for a reference, will also attest to my coping strategies when under stress and pressure."

      Written by Rachelle Enns on February 19th, 2021

  • Behavioral

    3.

    Have you ever walked up to a stranger and started a conversation? If so, tell me about the experience and your overall approach.

      How to Answer

      As a Sales Associate, you will need to be comfortable making conversation with anyone and everyone! This question is your chance to show the interviewer that you will not be afraid to approach customers and make a connection with them. By showing comfort in talking to strangers, you demonstrate that you have the personality required to be successful in sales. When telling your story for this behavioral-based question, you can use the STAR framework. STAR is an acronym for Situation, Task, Action, Result.

      Written by Rachelle Enns on February 19th, 2021

      1st Answer Example

      "I enjoy striking up conversations with strangers. I take public transit to work every day and find myself in riveting conversations many days. For instance, on my way to work yesterday, there was a gentleman sitting beside me. He was reading a book that I've had on my to-read list for some time. I asked him what he thought about the book, and what he was learning from it. It turns out he is a professor at the university I attend. I was happy to have made a connection with him through a memorable conversation. This will be especially beneficial if I ever have a class with him in the future. As a Sales Associate, I realize that the ability to strike up converstaion with confidence is a very important quality. I have the confidence required to approach customers and I have the people-skills to make a connection with them."

      Written by Rachelle Enns on February 19th, 2021

  • Behavioral

    4.

    How do you move forward from a string of rejections?

      How to Answer

      Rejection is a normal part of any sales job. Let the interviewer know that you are human and rejection does get to you, but you know how to bounce back and keep being persistent, and that rejection fuels you to do better. Express that your past sales experience has taught you how to deal with rejection. Position rejection as a learning tool - through rejection, you learn how to adjust and improve your sales techniques to reduce the rate of rejection.

      Written by Rachelle Enns on February 19th, 2021

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  • Career Goals

    5.

    Why have you chosen to work as a Sales Associate?

      How to Answer

      The interviewer wants to know what has led you to pursue this Sales Associate role. They want to see that your ambitions run deeper than simply needing any job. Take the time to bring your interests to life for your interviewer. This question presents a great opportunity to storytell, as well.

      Written by Rachelle Enns on February 19th, 2021

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  • Career Goals

    6.

    Where do you see yourself in 5 years?

      How to Answer

      Interviewing and on-boarding is a costly and time-consuming process for any hiring company. The interviewer would like assurance that you are seeking a long-term fit rather than an interim job until something better comes along. Before your interview, take a look at the career growth options with the hiring company. Also consider the ways that you can add long-term value even without a job promotion.

      You could also conduct LinkedIn research on the company and its team members. Gain a better understanding of the typical career trajectory of the company's Sales Associates who held this role before you. For instance, your research may show that previous Sales Associates are often promoted to Store Manager positions after some time, and then promoted to Territory Management over time. This approach can give you a strong sense of what is reasonable when it comes to career growth in the organization.

      If you have stable tenure with jobs in the past (the length of time you've been there), be sure to highlight this positive factor. Overall, your answer should be positive and in alignment with the organizations' long-term goals.

      Written by Rachelle Enns on February 19th, 2021

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  • Compatibility

    7.

    What do you think are the most important characteristics of a great Sales Associate?

      How to Answer

      The interviewer wants to know the attributes that you value most in a Sales Associate. They also want to know that you possess these characteristics yourself. Discuss what you believe to be the most important characteristic for a Sales Associate to have, why you believe it to be true, and then talk about how you embody that characteristic.

      Some ideas to get you started:

      - Trustworthy
      - Accountable
      - Committed
      - Results-oriented
      - Detailed
      - Driven
      - Strong Negotiator
      - Reliable

      All of these attributes are valuable in a sales setting!

      Written by Rachelle Enns on February 19th, 2021

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  • Compatibility

    8.

    Are you able to work overtime, weekends, and holidays?

      How to Answer

      It's imperative to answer any scheduling-related questions with full transparency. If you were aware that overtime, weekends, and holidays were a requirement for this Sales Associate role when you first applied, and you can accommodate, give a concise answer. If you have some scheduling restrictions such as class times or parenting expectations, use this question as an opportunity to tell the interviewer what days/times you are available. If you were not aware that overtime, weekends, and holidays were a requirement, you ask what the schedule or rotation looks like and then continue the conversation. It's important to show flexibility where you can while maintaining a professional stance on your personal needs.

      Written by Rachelle Enns on February 19th, 2021

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  • Compatibility

    9.

    Do you enjoy socializing with customers?

      How to Answer

      Sales Associates spend their days holding many conversations, meeting new people. Tell the interviewer what you enjoy specifically when socializing with customers. Discuss what gives you joy when helping a customer and why it is fulfilling to you. Being a naturally social person is a positive attribute, so if you are the type of person who loves talking to people and meeting new people, tell the interviewer this. Conversing with customers is a great way to build relationships and to ensure that they become or continue to be return buyers.

      Perhaps you are more of an introvert who does not feel energized after hanging out with large amounts of people. That is okay, and you do not need to pretend to be someone you are not. Share the types of people or situations that you enjoy. It's essential to maintain a positive angle when addressing this question.

      Written by Rachelle Enns on February 19th, 2021

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  • Competency

    10.

    What do you think are the most important skills in succeeding in sales?

      How to Answer

      This strengths-based question has a dual purpose. First, the interviewer wants to know the factors you believe are important to succeed in this role. Next, they want assurance that you possess these skills yourself. To prepare for this question, spend time studying the job description. It will have clues that tell you the skills and strengths that the hiring company is seeking. Also, take time to single out the strengths that you believe are a match and help you succeed in this role. Elaborate on why you think these skills are so important and how you will apply them on the job when you are hired.

      Written by Rachelle Enns on February 19th, 2021

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  • Competency

    11.

    What do you see as the key skills in closing?

      How to Answer

      A significant part of your role as a Sales Associate is closing deals. Depending on the product you are selling, the sales process may be quite competitive, and the stakes could be high. For instance, if you are working as a Sales Associate for a car dealership or a jewelry store, it will be imperative that you know how to close a sale. Show the interviewer that you understand 'the art of the close.'

      Some factors to closing a sale:

      - Avoid reacting adversely to the word 'no' from a customer
      - Probe into your customers' challenges and focus on a solution
      - Ask discovery questions that help you to understand your customers' priorities
      - Secure true buy-in from your customer by collecting 'yes' responses
      - Never try to prove your dominance, and always listen with an active ear

      Written by Rachelle Enns on February 19th, 2021

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  • Customer Service

    12.

    How do you typically like to engage a customer?

      How to Answer

      It is important to show that you are attentive to your customers while also maintaining your purpose as a sales associate, which is to make a sale! Describe your customer service communication and engagement style. Customer service training will tell you that there are many approaches to engaging with a customer.

      This is a chance for you to show why you are an excellent salesperson. We each have a unique personality, and you want to convey your personal style to the interviewer. You can even give a step-by-step example of how you might engage a customer who has walked into a store.

      Written by Rachelle Enns on February 19th, 2021

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  • Customer Service

    13.

    What does good customer service mean to you?

      How to Answer

      Great customer service is directly attached to sales success! For this reason and many more, the interviewer wants to know that you have the ability to deliver great service if you are hired for their Sales Associate position. Good customer service means bringing your problem-solving skills to work, meeting your customer's needs, actively listening, maintaining a positive attitude, and possessing strong knowledge of the products you are selling. If you have experience as a Sales Associate, you can give an example of how you've used these service elements to deliver an exceptional customer experience. If you are new to your career, you could describe a time when you received excellent customer service and highlight what made the experience so memorable.

      Written by Rachelle Enns on February 19th, 2021

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  • Diligence

    14.

    How good are you with targets and deadlines?

      How to Answer

      The interviewer would like to know that you are a diligent individual when meeting work-related deadlines. When answering, it's important to show a determination to complete your tasks on time. Talk to the interviewer about your ability to act diligently on the job. If you can, give an example when you were given a deadline and met or exceeded your employers' expectations.

      Written by Rachelle Enns on February 19th, 2021

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  • Diligence

    15.

    As a Sales Associate, what do you see as your top goals within a company?

      How to Answer

      To answer this question, think about your top responsibilities from your past experiences as a Sales Associate. Choose two goals that you believe are the most important factors to your success and your company's success. Show enthusiasm for your work and make the connection between these important tasks and how hiring you will benefit the company.

      Written by Rachelle Enns on February 19th, 2021

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  • Diligence

    16.

    In your current position, how much time do you spend each day communicating directly with prospects?

      How to Answer

      The interviewer wants to know how much face time you have with your prospects. Express an interest and commitment to relationship-building and business development activities. Show that you nurture the sales process and your prospects. This activity is especially essential when working as a Sales Associate for higher ticket items such as jewelry, vehicles, art, and furniture. You can answer by describing what percentage of your day is spent prospecting and reaching out to your potential customers. Describe your method for reaching out, as well. Take the interview through your sales journey!

      Written by Rachelle Enns on February 19th, 2021

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  • Direct

    17.

    What do you know about the products and or services we offer our customers?

      How to Answer

      The interviewer would like to know how much time you have researched their organization before attending your interview. Take the time to dig deep into the company's history as well as its successes. Reading their Wikipedia page will not be enough preparation. You should also perform a Google search and look for awards or other exciting accolades to mention. Review the company website and take note of common themes in their mission and core values. Get to know their brand story as well. Check the company's social media platforms for themes in messaging and customer engagement. You should also search who their follower demographic is on social media. This information will give you a strong idea of their target customer. Ensure that you have a strong grasp of their products/services.

      Written by Rachelle Enns on February 19th, 2021

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  • Experience

    18.

    Do you have any experience selling the products we offer?

      How to Answer

      If you are familiar with selling similar products to the hiring company's offering, talk specifically about your experience. You could discuss:

      - How long you sold these products
      - What specific brand(s) you sold
      - The location you sold the product (malls, trade shows, fairs, kiosks, etc.)
      - Whether or not you had to meet sales goals in the past
      - Any accomplishments you have achieved while selling this particular product.

      If you are not familiar with selling similar products, let the interviewer know what you are familiar with. Perhaps you have not sold related products, but maybe you are well experienced in sales or understand how they work from being an avid consumer. Show that you are confident and you have the skills required to be successful in this retail role.

      Written by Rachelle Enns on February 19th, 2021

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  • Experience

    19.

    Are you familiar with cataloging, inventorying, stocking of merchandise, and other sales-related responsibilities?

      How to Answer

      If you are familiar with inventory duties or other tasks related to product inventory, talk about these tasks and how they play a role in your current or previous positions. These details could include how often you are required to count inventory, how many SKU's you track, whether you divide inventory responsibilities with other team members, or a specific system you used for maintaining inventory.

      If you do not have related experience, be transparent about this fact. Rather than leading with an 'I do not have...' statement, try leading with what you do offer. Perhaps that includes excellent organizational skills or a superior ability to track items in Excel spreadsheets.

      Written by Rachelle Enns on February 19th, 2021

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  • Experience

    20.

    Do you have any prior experience in the field of sales and customer service?

      How to Answer

      If you have prior sales/customer service experience, describe your experience by giving a brief overview of your resume. This question offers a great opportunity to reveal sales and customer service experiences that may not be included in your resume. Give examples by using your previous work experience, whether you worked in a retail environment, or related. Be sure to provide your interviewer with your sales-related accomplishments as well.

      If you do not have experience as a Sales Associate, be transparent about this fact. Rather than leading with an 'I do not have...' statement, try leading with what you do offer. Perhaps you are a very social person and find it easy to speak to strangers, or if you are a friend who constantly introduces your friends to the hiring company's products. Even if you don't have past sales/customer service work experience, you should be able to demonstrate that you are driven and that you have the characteristic and transferable skills needed to be successful in this Sales Associate role.

      Written by Rachelle Enns on February 19th, 2021

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  • Job Satisfaction

    21.

    What do you enjoy most about the selling experience?

      How to Answer

      Before attending a Sales Associate interview, you should certainly think about what you enjoy about the sales process. Choose a specific aspect of the sales process that you enjoy, whether it is the excitement you get from closing a sale, reaching a sales target, winning a company sales competition, or the satisfaction of helping customers find a product that will benefit their life.

      Written by Rachelle Enns on February 19th, 2021

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  • Job Satisfaction

    22.

    What attracts you to this Sales Associate position?

      How to Answer

      Answer this question by speaking about the position, why it is right for you, and about the company and why it is the right fit for you. Pick an essential aspect of the position and explain how you will be able to deliver that duty in the best way.

      You should also mention specifically why you want this particular position. For instance, if it is a good fit for you professionally and in respect to your personal life, let the interviewer know why.

      Written by Rachelle Enns on February 19th, 2021

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  • Job Satisfaction

    23.

    What do you enjoy most about working as a Sales Associate?

      How to Answer

      Job satisfaction is a significant factor in whether people stay or leave their employers. The interviewer wants to know that you are passionate about your work, and why. Specifically which aspects make you enjoy your career as a Sales Associate, even on the more challenging days. The way you answer this question will give your interviewer a good idea of how committed you are to your work as a Sales Associate.

      Written by Rachelle Enns on February 19th, 2021

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  • Problem Solving

    24.

    Name one challenge you see our industry facing this year. How will this challenge impact you as a Sales Associate?

      How to Answer

      This question requires you to have a strong understanding of the hiring company's industry. Spend time conducting research on the hiring company, its primary industry, and its target customer base. Show the interviewer that you are knowledgeable of the industry and that you keep up with changes. Mention one challenge that you foresee in the next 12 months. Rather than focusing your response on the challenge, focus more on potential solutions. These ideas don't have to be revolutionary. They can be simple suggestions that will compound to good habits and positive change. The way you approach this question will show your critical thinking and problem-solving skills.

      Written by Rachelle Enns on February 19th, 2021

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  • Scenario Based

    25.

    Describe a situation where you negotiated terms with a tough customer.

      How to Answer

      Scenario-based interview questions that begin with 'Describe a situation...' are best answered using the STAR method. STAR is an acronym for Situation, Task, Action, Result. Organizing your response using this framework will ensure that you provide the interviewer with the right amount of information and detail to form a compelling answer. Think back to a time where you had to deal with a tough customer, and the outcome was successful. Describe the situation, your thought process when dealing with the customer, how you negotiated, and of course, the positive outcome. Assure the interviewer that you stuck to company policy and discussed the terms with your superiors or management if needed. Demonstrate that you are a professional that knows how to conduct yourself with any type of customer.

      Written by Rachelle Enns on February 19th, 2021

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  • Scenario Based

    26.

    Describe a time when a customer wasn't happy. What did you do to fix it?

      How to Answer

      The way you respond to this question will allow the interviewer to determine whether you will be a good representative of their company when serving their customers. The interviewer wants to know that you are ok with dealing with confrontation and that your customer service skills are up to par with what they are looking for. Show that you know how to effectively problem solve and use these skills to retain customers.

      Think to a specific time when you dealt with an unhappy customer, yet you created a positive outcome. First, describe the scenario. Then, talk about the actions you took to fix the situation. If the outcome of the situation led to the customer becoming a returning customer, even better as this shows that you solved the initial situation, you created a relationship and built trust with the customer.

      Written by Rachelle Enns on February 19th, 2021

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  • Scenario Based

    27.

    You are scheduled to leave at 6 pm and your replacement doesn't show up. What would you do?

      How to Answer

      When answering this scenario-based question, you want to show your dedication to your job and the fact that you are flexible at work, within reason. If you have encountered this situation in the past, you can tell a brief story of how you handled the situation.

      Written by Rachelle Enns on February 19th, 2021

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  • Scenario Based

    28.

    How would you handle a situation where your co-worker was being rude to customers?

      How to Answer

      Your answer should show a balance between abiding by company regulations and working harmoniously with your co-workers. You could express that you would disagree with the co-worker's attitude and not come across as a 'know-it-all' in the workplace. This question is a great opportunity to show empathy, thoughtfulness, and excellent critical thinking skills.

      Written by Rachelle Enns on February 19th, 2021

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  • Teamwork

    29.

    Do you work well on a team? How would you define teamwork?

      How to Answer

      Most Sales Associate roles require some teamwork, so you must show your ability to be a team player. Tell the interviewer how you approach teamwork. When defining teamwork, discuss the importance of collectively using your strengths to reach a common goal. Every team member plays a specific role and adds value to the team. To strengthen your answer, share a past example of working in a team and include how you worked together, communicated, and problem solved with your team members.

      Written by Rachelle Enns on February 19th, 2021

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  • Tough

    30.

    Why should we hire you?

      How to Answer

      Interviewers want to hear about that unique skill that sets you apart from the other candidates applying for this job. Think of your answer as your 'elevator pitch' or your qualifying statement. If you can't think of ways you are unique, ask a few friends or family members what they feel sets you apart. Their observations may help you understand how you are perceived.

      Perhaps you already know what sets you apart! This skill could include any industry accolades, exceptional achievements, additional industry-related training, a second language, or how involved you are in the community. Don't be afraid to brag about yourself a bit. In an interview, you are your most influential advocate.

      This is your opportunity to sell yourself! Be sure to include answers that reinforce your ability to solve the potential employer's current need. Give an example of past success.

      Written by Rachelle Enns on February 19th, 2021

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  • Tough

    31.

    What is your greatest weakness? What are you doing to improve it?

      How to Answer

      This is a tough question you should prepare for ahead of time. Weaknesses can be tough to talk about, but it's important to remember that your answer should focus on what you are doing to improve in one particular area of choice. Focus on a weakness that is related to you professionally, not personally. The weakness you choose to discuss should be important yet not detrimental to your success as a Sales Associate. Describe how tackling this weakness has helped you grow professionally.

      The interviewer wants you to be honest about your weaknesses and, at the same time, they want to see that you are proactive when it comes to improving yourself. Perhaps you are watching YouTube tutorials to gain skills in a particular area. Maybe you are reading the latest-and-greatest books on the skills you wish to improve, or perhaps you are taking an online workshop to bridge a skills gap. When discussing your most significant weaknesses, you must display your interest in professional growth. Be sure to maintain a positive tone, show confidence in your ability to improve, and demonstrate a desire for improvement.

      Written by Rachelle Enns on February 19th, 2021

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  • Tough

    32.

    What is your greatest strength?

      How to Answer

      If you find it tough to identify your greatest strength, think about what qualities people often comment on when giving you praise or encouragement. Think of the encouraging words your friends, co-workers, or family members have shared with you. You might not realize it, but the goals you have already achieved, whether they be in work, sports, or school, are examples that demonstrate your greatest strengths. You may be an excellent communicator or compassionate towards others. Maybe you are a fast learner and capable of adapting to different environments very quickly.

      Some strengths you could mention are:

      - Honesty
      - Reliability
      - Trustworthiness
      - Patience
      - Dedication
      - Fortitude
      - Loyalty
      - Friendliness
      - Energetic disposition
      - Fast learner
      - Versatility in interests or talents
      - Creative minded
      - Enthusiastic
      - Natural leadership ability

      Focus on a strength that is relevant to your role as a Sales Associate. By doing this, you are positioning yourself as a prime candidate for the job. Describe your strength, how it applies to your work, and why it makes you so good at being a sales associate.

      Written by Rachelle Enns on February 19th, 2021

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