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Cashier Interview
Questions

26 Questions and Answers by Rachelle Enns

Updated August 21st, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 26
Are you okay following our company guidelines and rules even though they may differ from your past employment?
View Answer
How to Answer
Absolutely! The interviewer needs to hear that you are open to change and are flexible to adapting to the company's guidelines and rules. Tell the interviewer that you look forward to learning the company's rules and guidelines, and you are happy to follow them.
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Top 25 Cashier Interview Questions with Full Content
1.
Are you okay following our company guidelines and rules even though they may differ from your past employment?
Absolutely! The interviewer needs to hear that you are open to change and are flexible to adapting to the company's guidelines and rules. Tell the interviewer that you look forward to learning the company's rules and guidelines, and you are happy to follow them.
2.
Have you ever been tardy for work before?
You are a reliable person who arrives to work a few minutes early for each shift! Begin by telling the interviewer that you always leave your home a few minutes early to ensure you arrive to work on time for each shift. Mention that when the weather is poor, you plan ahead by leaving extra time to get to work, and you have backup plans in place for childcare in case your current plans fall through. If you have ever been tardy, be sure to mention why you were tardy and how you called into work to notify them that you would be late. You might state, "I was stuck on the interstate due to an accident one-time last year. I was sitting in stand still traffic for 25 minutes. I called my manager right away to let her know I was in stand still traffic, and I notified her that I would be in as soon as possible. I am typically always on time, so she had no concerns with it since it was outside of my control."
Rachelle's Answer
"I was stuck on the interstate due to an accident one-time last year. I was sitting in stand still traffic for 25 minutes. I called my manager right away to let her know I was in stand still traffic, and I notified her that I would be in as soon as possible. I am typically always on time, so she had no concerns with it since it was outside of my control."
3.
Has a large amount of money ever come up missing at your past employment?
Be candid with the interviewer sharing if your drawer was ever previously off by a large dollar amount. We all make mistakes and this can happen from time-to-time. The key is to share if the money was found and how you learned from your mistake. Simply tell the interviewer who reconciled your drawer for you to find the mistake, and mention that you recognized the importance of the mistake ensuring that it never happened again.
4.
Have you ever complained to coworkers about management in the past? If so, what did they do wrong?
Interviewers are looking for team players who support their management team by offering positive and constructive feedback where it is due. Begin by telling the interviewer that you like to talk positively about your leadership team with your co-workers recognizing what your managers are great at. Next, mention that you do not complain about your managers, and you might offer constructive feedback if it is necessary. Feel free to provide an example of a time you have done so! For example, you might state that you had a manager who intimidated some of the newer employees because they only talked with the new employees when they had done something wrong. You might share how you pulled your manager aside and explained your perspective offering your friendly feedback. Be sure to mention the success you had with the conversation, and share how appreciative the manager was to receive your feedback.
5.
If a coworker calls in sick, and you realize you will have long lines all afternoon, how would you handle this?
The interviewer needs to hear that you are a team player and do not allow situations like this to get the best of you. Tell the interviewer that you recognize your co-workers may get sick from time-to-time, and it is your responsibility as a member of the team to step up during those times to help you. Share that you would simply keep a positive attitude and cheerful customer service attitude serving each customer as quickly as you can. Be sure to mention that if there is another cashier who might be able to come in that day to help you, you may consider reaching out to them to ask if they would be willing to come in for a few hours as well.
6.
How comfortable are you checking IDs for a purchase of alcohol even if the customer looks to be in his mid 30s?
It's not a problem for you! Simply tell the interviewer that you have no problem checking ID for alcohol purchases for customers of any age. In fact, many establishments check IDs no matter what age the customer is!
7.
How well did you get along with management at your past employment?
You got along with your leadership team great! The interviewer wants to hear that you talk about your leadership team in a positive manner. Think about 2-3 things you really liked about your past management team. Begin by telling the interviewer that you got along well with the team, and share the 2-3 things that you really liked about their leadership. You might share that they were always willing to answer any questions you may have had. You might share that they always had a positive attitude. You may even share that you liked that they cared about you as a person and got to know you by having simple conversations with you during the course of your employment.
8.
If you receive a 100 dollar bill for a 23.51 order, explain to me how you would add up the change and hand it to the customer?
Start off by explaining the math to the interviewer. You might say something like this, "I would count upwards from $23.51 to $100 to gather the correct change. $23.51 + $76 would be $99.51 + 49 cents would equal $100. So, I would give the customer $76.49" Next, share how to correctly hand the change to the customer. A best practice is to always hand the customer their change first, and place the cash on top. Think about those times you have received coins on top of cash; it's hard to handle! Placing the coins below the cash makes it much easier for the customer to quickly and efficiently put the change away.
Rachelle's Answer
"I would count upwards from $23.51 to $100 to gather the correct change. $23.51 + $76 would be $99.51 + 49 cents would equal $100. So, I would give the customer $76.49"
9.
Our store is non-stop ringing customers out, can you keep up in a fast paced environment for 4 hours without a break?
Yes, you can! Interviewers in busy establishments need to hear that you are a team player willing to help meet the demands of their busy customer base. Simply tell the interviewer that you are up for the challenge and are confident that you can keep up with the large volume of customers!
10.
How dependent of a person are you?
Being a cashier requires you to be independent most of the time, and interviewers want to hear that you enjoy working independently while still being a part of the overall team. Tell the interviewer that you like working independently and are resourceful using the tools you have been provided, such as cheat sheets, to help you find answers to any questions you usually have. Next, mention that you are also a team player and enjoy contributing to the success of the overall team and helping other co-workers by answering any questions they may have or helping them with additional training.
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