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A Call Center employee handles customer support, customer retention or customer acquisitions for their company. Call centers are a vital part of the organization as they are the voice for their business.
Call center employees must be motivated to succeed. They must be able to handle stress and multi-tasking duties. When a customer has a problem or complaint, a call center employee must be able to address a client's frustrations with poise and professionalism. Call center representatives should be upbeat and confident individuals. They should be able to look at every situation in a positive manner and turn a callers negativity into a positive experience for that caller. They should also have a passion for talking as a majority of their day will be spent having conversations on the telephone.
Begin preparing for your call center interview by thoroughly reading and understanding the job description. If you forget the job description, be sure to look it up. If the job description says you will be in charge of customer retention efforts, then practice your skills as a negotiator. Remember and jot down all the times you convinced someone in business to switch their original motives. If the job description is a support position, make sure you have a basic understanding of the products and services the organization offers. Here are a few examples of questions you may expect to be asked at a call center interview: When have you dealt with an angry customer? When have you turned an angry customer into a happy customer? Why do you need this job? How long would you plan to work here if hired? How many days of work did you miss at your current or former position? How would your previous supervisor describe you and your job performance? For more questions, browse our site Mockquestions.com and good luck at your interview!