Call Center Mock Interview

To help you prepare for your Call Center interview, here are 25 interview questions and answer examples.

Call Center was written by and updated on November 20th, 2020. Learn more here.

Question 1 of 25

Why do you want to work for our company?

Next Question  

List of 25 Call Center Interview Questions & Answers

  1. 1.

    Why do you want to work for our company?

  2. 2.

    How would your coworkers describe your attention to detail?

  3. 3.

    How would you handle the tasks you need to complete when you have multiple responsibilities to take care of?

  4. 4.

    Describe something you are very passionate or knowledgeable about in less than a minute, and offer as much detail as possible.

  5. 5.

    What do you think your first impression is like to others?

  6. 6.

    Call centers require excellent customer service and communication with no face-to-face contact. What is most important for you to convey over the phone to customers?

  7. 7.

    When have you attempted to resolve a customer complaint before?

  8. 8.

    How do you handle an angry customer?

  9. 9.

    Tell me about a time when you demonstrated a great deal of patience on the job.

  10. 10.

    What do you dislike the most about working in a call center?

  11. 11.

    How are you at navigating a wide range of personalities at work?

  12. 12.

    Tell me about an example that highlights your determination to complete your tasks.

  13. 13.

    Tell me about a time when you took on a new course to study in order to improve your own work performance.

  14. 14.

    Would you say you are a better verbal or written communicator?

  15. 15.

    How would your former coworkers describe you?

  16. 16.

    How would you rate your previous supervisor? What things did they do well and what things did they do poorly?

  17. 17.

    What type of manager gets the best performance from you?

  18. 18.

    How many words per minute are you capable of typing?

  19. 19.

    We have a range of shifts here, including evenings, weekends, and holidays. What is your availability like? Are you flexible with when you are scheduled?

  20. 20.

    Why do you believe you will make a great call center employee?

  21. 21.

    Tell me about a time when you went above and beyond to help a customer.

  22. 22.

    How do you strive to improve your interactions with customers?

  23. 23.

    Where do you see yourself in a year from now? 5 years from now?

  24. 24.

    When have you quit a job before? What made you quit?

  25. 25.

    Tell me about a time when you have worked under pressure. How did you handle it?