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Call Center Interview

25 Questions and Answers by Professional Interviewers

Question 1 of 25
When have you attempted to resolve a customer complaint before?
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Question 2 of 25
How would your former coworkers describe you?
Question 3 of 25
Tell me about a time when you have worked under pressure. How did you handle it?
Question 4 of 25
When have you quit a job before? What made you quit?
Question 5 of 25
Where do you see yourself in a year from now? 5 years from now?
Question 6 of 25
What one skill do you believe you will need to improve upon in order to be a great team member for our call center?
Question 7 of 25
What is your best skill that will make you a great team member for our call center?
Question 8 of 25
Since you are a fresh graduate or new to the workforce, why do you believe you will make a great call center employee?
Question 9 of 25
What do you believe is the purpose of a call center?
Question 10 of 25
Do you have a basic understanding or employment history in the industry we are in?
Question 11 of 25
How many words per minute are you capable of typing?
Question 12 of 25
Tell me about your basic computer skills? List the software and how much experience with each you have.
Question 13 of 25
What type of manager gets the best performance from you?
Question 14 of 25
How would you rate your previous supervisor? What things did they do well and what things did they do poorly?
Question 15 of 25
When have you shown great integrity at work?
Question 16 of 25
Would you say you are a better verbal or written communicator?
Question 17 of 25
How would you handle the tasks you need to complete when you have multiple responsibilities to take care of?
Question 18 of 25
Tell me about a time when you took on a new course to study in order to improve your own work performance.
Question 19 of 25
Tell me about an example that highlights your determination to complete your tasks.
Question 20 of 25
How would your co-workers describe your attention to detail?
Question 21 of 25
When have you participated in employee drama within the work place?
Question 22 of 25
What do you dislike the most about working in a call center?
Question 23 of 25
Why do you want to work for our company?
Question 24 of 25
Tell me about a time when you demonstrated a great deal of patience on the job.
Question 25 of 25
How do you handle an angry customer?

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Our interview questions are created by writers, almost all of which, have a long history of recruiting and interviewing candidates. They do not necessarily have experience interviewing or working with companies, careers, or schools, in which they may write for on We do, however, strive to match their background and expertise with the appropriate question sets found on our website.

Our careers, companies, industries, and schools may have duplicate interview questions and answers found elsewhere on our website. Specifically, our companies and our graduate school interviews. For these two, we use the industry in which we believe the company most well-represents and the graduate programs, as the basis for the interview questions and answers that generate for each company or school.

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