MockQuestions MockQuestions
Upgrade

Call Center Interview
Questions

25 Questions and Answers Written by Professional Interviewers

Question 1 of 25
When have you attempted to resolve a customer complaint before?
Get More Interview Practice
Pick your topic
Ask the Interviewer
Questions you may consider asking the interviewer, about ...
Behavioral
We all have some behaviors that are typical of us and whi...
Common Interview Questions
There are some questions that employers ask at almost eve...
Leadership
If you are interviewing for any type of leadership role; ...
Telephone
Most interviews start with a telephone interview. Hiring ...
Tough
Everyone struggles with tough interview questions. Learn ...
View more topics
Question 2 of 25
How would your former coworkers describe you?
Question 3 of 25
Tell me about a time when you have worked under pressure. How did you handle it?
Question 4 of 25
When have you quit a job before? What made you quit?
Question 5 of 25
Where do you see yourself in a year from now? 5 years from now?
Question 6 of 25
What one skill do you believe you will need to improve upon in order to be a great team member for our call center?
Question 7 of 25
What is your best skill that will make you a great team member for our call center?
Question 8 of 25
Since you are a fresh graduate or new to the workforce, why do you believe you will make a great call center employee?
Question 9 of 25
What do you believe is the purpose of a call center?
Question 10 of 25
Do you have a basic understanding or employment history in the industry we are in?
Question 11 of 25
How many words per minute are you capable of typing?
Question 12 of 25
Tell me about your basic computer skills? List the software and how much experience with each you have.
Question 13 of 25
What type of manager gets the best performance from you?
Question 14 of 25
How would you rate your previous supervisor? What things did they do well and what things did they do poorly?
Question 15 of 25
When have you shown great integrity at work?
Question 16 of 25
Would you say you are a better verbal or written communicator?
Question 17 of 25
How would you handle the tasks you need to complete when you have multiple responsibilities to take care of?
Question 18 of 25
Tell me about a time when you took on a new course to study in order to improve your own work performance.
Question 19 of 25
Tell me about an example that highlights your determination to complete your tasks.
Question 20 of 25
How would your co-workers describe your attention to detail?
Question 21 of 25
When have you participated in employee drama within the work place?
Question 22 of 25
What do you dislike the most about working in a call center?
Question 23 of 25
Why do you want to work for our company?
Question 24 of 25
Tell me about a time when you demonstrated a great deal of patience on the job.
Question 25 of 25
How do you handle an angry customer?

Related Career Interviews

Customer Experience Specialist
A Customer Experience Specialist analyzes customers' needs and makes recommendations for additional products or services that will enhance customer satisfaction and improve on productivity or profitability. ...
Sales
Sales professionals are employed by companies to sell their products or services to customers. They work in all types of industries and with companies of all sizes. As part of their job, sales professionals ...
Customer Service Manager
Strong customer service is the cornerstone of any business and customer service managers are responsible for developing appropriate service policies and standards for the company they are employed with. ...
View More Careers

About Our Interview Questions

Our interview questions are created by writers, almost all of which, have a long history of recruiting and interviewing candidates. They do not necessarily have experience interviewing or working with companies, careers, or schools, in which they may write for on MockQuestions.com. We do, however, strive to match their background and expertise with the appropriate question sets found on our website.

Our careers, companies, industries, and schools may have duplicate interview questions and answers found elsewhere on our website. Specifically, our companies and our graduate school interviews. For these two, we use the industry in which we believe the company most well-represents and the graduate programs, as the basis for the interview questions and answers that generate for each company or school.

The intent of MockQuestions.com is for our users to build confidence for their job interview, by using our thousands of interview questions and answers as they practice and prepare for their interview. We believe, most of our visitors can become more likely to succeed in their job interview with hard-work and practice. We believe, the key to success is for our users to rehearse with our interview questions while using our answer examples as an idea generator for their own interview answers. We strongly want to discourage users from memorizing our answer examples. That is not the purpose of our website.