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Hospitality Interview Questions

32 interview questions and answers to help you prepare for an interview in the hospitality industry.

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Question 1 of 32

At Company ABC we believe in the continued education and training of our employees. If you could choose any area to expand your knowledge, which would you choose?

How to Answer

Discuss with the interviewer the ways that you would expand your industry knowledge and skills if given a chance. Be sure to express your interest in continued education and training.

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32 Hospitality Interview Questions & Answers

  • 1. At Company ABC we believe in the continued education and training of our employees. If you could choose any area to expand your knowledge, which would you choose?

      How to Answer

      Discuss with the interviewer the ways that you would expand your industry knowledge and skills if given a chance. Be sure to express your interest in continued education and training.

      1st Answer Example

      "I am always happy and willing to expand my knowledge when it comes to sales and service in the hospitality industry. I would be especially interested in expanding my skills in strategic prospecting if given the opportunity."

      2nd Answer Example

      "Although I am always eager to learn new skills, I haven't given that a lot of thought lately. Do you have any suggestions related to this role? What initially comes to mind, for me, is to gain additional knowledge in cold calling."

  • 2. At Company ABC we have many strong competitors. In your opinion, how do we stand out from the crowd?

      How to Answer

      The interviewer would like to know that you have researched Company ABC and that you have an understanding of what makes them the best in their industry! List a couple of ways that you feel Company ABC stands out from their competitors. You can find ideas on the company website or online review sites.

      1st Answer Example

      "When I did an online search for Company ABC, I noticed that your reviews are much more positive than your competitors' reviews. Many of your customers mentioned that you stand out by way of excellent customer service and competitive pricing. I was quite impressed with what I read. Obviously Company ABC is a top choice for many."

      2nd Answer Example

      "I think that Company ABC stands out from the crowd because of your strong branding message. Your customers know what to expect when they walk in, and you seem always to match or exceed those expectations."

      Community Answer

      "I have been researching other companies versus ABC, and I am quite impressed to say ABC is at the top of this list in satisfied customers and sales!"

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Good! You seem well prepared to add in your own research, and specifics when the time comes.

  • 3. At Company ABC we prefer to hire those with a business, hospitality, or tourism related diploma or degree. Walk me through your post-secondary education. How has it prepared you for this role?

      How to Answer

      Your post-secondary education is on your resume; however, the interviewer would like for you to go into further detail. Discuss how your post-secondary education has prepared you for a role with Company ABC. If you do not have any formal post-secondary education, you can refer to your previous work experience or related on-the-job training.

      1st Answer Example

      "I have a Diploma in Travel and Tourism from Reeves College. This post-secondary experience was very positive, and I was able to learn the hospitality industry inside and out. My favorite course from the program was Marketing and Business Management. I believe this course gave me a keen eye for the large, and small, ways that I can make a positive change. I look forward to applying that knowledge to this role with Company ABC."

      2nd Answer Example

      "Although my related training is all on-the-job training, I am confident that I will exceed your expectations in this role with Company ABC. I bring five years of similar experience from my previous role. That company was particularly strong when it came to their training resources, so I am fully equipped and trained to perform well in this role."

  • 4. The internet is constantly changing the conversation between Company ABC and our customers. What are your thoughts on the use of social media marketing platforms such as Facebook, Twitter, and Instagram?

      How to Answer

      The interviewer would like to know that you are savvy when it comes to the reach of online marketing. How aware are you that every move you make can be quickly scrutinized and immediately commented on, online? Talk about how you have seen social media marketing affect your current or previous employers.

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  • 5. Are you currently interviewing with any direct competitors of Company ABC?

      How to Answer

      It is always best, to be honest, and answer this question with full disclosure in mind. The interviewer is asking this question because they want to know how quickly they need to move to avoid you being scooped by a competitor! Always let the interviewer know that you are actively looking but be sure to reiterate why Company ABC is your top choice. Feel free to ask the interviewer about their hiring timeline as well!

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  • 6. At Company ABC we put our customers needs first. What is your customer service philosophy?

      How to Answer

      Assure the interviewer that you will honor the customer service values at Company ABC. If you take the time to read through their website, you will likely come across a few critical statements on their customer service values. Refer to those particular keywords when answering this question.

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  • 7. At Company ABC there are many internal growth opportunities. What does your ideal career path with Company ABC look like?

      How to Answer

      Have you taken a look at the other career opportunities listed on Company ABC website? Before your interview, be sure to research the types of opportunities present at Company ABC. Do any of those positions catch your eye? Dig a bit deeper and find out what it takes to land a role like that! Be prepared to discuss your findings with the interviewer.

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  • 8. Working in hospitality can be a thankless job. How can we continue to motivate you to work hard for Company ABC even on the more challenging days?

      How to Answer

      The interviewer would like to know how Company ABC can continue to motivate you, even on those days where you may feel like quitting. Retention is vital to Company ABC. Help them learn how they can best retain you. What are your motivators?

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  • 9. At Company ABC many of our positions require you to wear a uniform to work. Are you willing to comply?

      How to Answer

      Many hospitality based companies will require you to wear a uniform. This decision can also be for security reasons or to help customers be able to identify you better. It is okay to ask to see the outfit before you agree to wear it. If you need any alterations to the uniform for social, religious, or gender reasons - you have the right to ask!

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  • 10. Because of the nature of our business, we will ask to conduct a complete background check before hiring you at Company ABC. Are you willing to comply?

      How to Answer

      Are there any reasons why you could not perform the full function of this role? This question is the best time to disclose if you have a criminal record. Full disclosure may not make you exempt from employment with Company ABC - they may need to understand the charge and assess the risk.

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  • 11. Due to the nature of our business at Company ABC, your priorities can change on a dime. Are you able to change focus quickly or does this bother you?

      How to Answer

      Assure the interviewer that you are quick on your feet and can handle the variety of tasks that will come your way at Company ABC. Give an example of a time when you have had your priorities change on a dime. How did you handle it and what was the outcome?

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  • 12. Tell me about your exposure to hospitality related software and technology.

      How to Answer

      No matter your function with Company ABC, chances are, you will need to learn their internal software and technology. Ask the interviewer which systems they use and then discuss how they may be similar to the programs with which you are already familiar.

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  • 13. Tell me about a time when you discovered a problem and went beyond regular expectations to fix it.

      How to Answer

      Your innovative approach may be exciting and unconventional, but can you implement it realistically? Ideas are one thing, but putting them into practice and providing measurable results is where you can add genuine value.

      Think of a time you worked long hours and made sacrifices to overcome a challenging problem. Demonstrate your impact and the significance of your solution.

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  • 14. Tell me about a time when you made a suggestion requesting change in an organization.

      How to Answer

      In addition to being able to handle change, can you also recognize when change is required and be confident enough to present that to your organization? Talk to the interviewer about a time when you were able to suggest a change in the workplace.

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  • 15. What is the most competitive work situation you have experienced?

      How to Answer

      Think back to a time when you were racing others to achieve the highest sales, were working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention any successful outcome.

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  • 16. Have you progressed in your career as you have expected?

      How to Answer

      Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Talk to the interviewer about your career progression and what you would like to see in the future.

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  • 17. Who would you say inspires you?

      How to Answer

      Your life's inspiration can come from a book, a mentor, your family, a celebrity, author - literally anyone! Talk to the interviewer about who has inspired your life and why.

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  • 18. Rate your communication skills from 1-10 with proper examples backing your given rating.

      How to Answer

      On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?



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  • 19. When have you worked amongst a diverse group of people?

      How to Answer

      Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity.

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  • 20. How do you like to encourage ideas in others?

      How to Answer

      Encouragement to others is a great skill to possess. Talk to the interviewer about your ability to encourage creative ideas in your team members.

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  • 21. When have you created a new product or service?

      How to Answer

      Using your creative mind, have you ever introduced an employer to a new product or service opportunity? Talk to the interviewer about a time when you have created a new product or service.

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  • 22. Give me an example of a time when you went above and beyond.

      How to Answer

      Display to the interviewer that you can do more than just the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.

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  • 23. If you were given a choice, which work related task would you leave for last? Why?

      How to Answer

      Often we will leave the tasks that we don't like for last in the act of procrastination. Other times, we will mindfully move a job for last because we feel that it makes the most sense. Help the interviewer to determine which personality type you are by answering this question.

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  • 24. How do you handle stress?

      How to Answer

      Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.

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  • 25. Tell me more about your most recent position and how it relates to this particular role.

      How to Answer

      Outline, for the interviewer, the similarities between your most recent job and this particular position. It is up to you to display to the hiring manager that you are the right fit for them.

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  • 26. When have you spoken up for cause, knowing that it would directly look unfavorable on you, because it was the right thing to do?

      How to Answer

      Every manager wants a team player who will not resist company policy or argue about every detail of the workload. However; time may come when you need to speak up about something, and it may not look the best on you. Talk to the interviewer about a time that this may have happened to you on the job.

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  • 27. What attracts you the most to this particular position?

      How to Answer

      The perfect fit needs to go both ways. Assure the interviewer that you see this role as a stable fit for you and discuss the reasons why. Be specific.

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  • 28. Tell me about a time when you had to encourage a fellow team member. How was your encouragement received?

      How to Answer

      The interviewer would like to know that you can successfully motivate others without it coming across as condescending. For this question, use a scenario when your encouragement was well received and resulted in a positive change or outcome.

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  • 29. Have you ever worked in a cross-functional environment?

      How to Answer

      If you work for a larger company, you may have been asked to work on a project with teams from another department. Your ability to work with cross-functional teams will be a significant asset to your potential employer, especially if they are a larger organization.

      Maybe you headed a project which required you to collaborate with the members of the engineering and sales teams. You may have had the opportunity to organize a volunteer activity or team building exercise, company-wide. Share any challenges that came up and what you learned from the experience.

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  • 30. Why should we hire you?

      How to Answer

      If you can't think of ways that you are unique, ask a few friends or family members what they feel sets you apart from other people. Their observations may help you understand how you are perceived.

      Perhaps you already know what sets you apart! Your answer could include any industry accolades, unique achievements, additional industry related training, a second language, or how involved you are in the community. Don't be afraid to brag about yourself a bit. In an interview, you are your most influential advocate.

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  • 31. What are you reading right now?

      How to Answer

      Do you feed your mind on a regular basis? What kind of literature do you prefer and why? Talk to the interviewer about a book that you are currently reading. If you are not now reading a book - talk about one that has impacted you the most.

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  • 32. What is your current salary?

      How to Answer

      A potential employer will often base their offer on your current salary. You should be transparent about your most recent earnings and be prepared to back up any salary requests.



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