32 Hospitality Interview Questions & Answers
1. At Company ABC we believe in the continued education and training of our employees. If you could choose any area to expand your knowledge, which would you choose?
How to Answer
Discuss with the interviewer the ways that you would expand your industry knowledge and skills if given a chance. Be sure to express your interest in continued education and training.
1st Answer Example
"I am always happy and willing to expand my knowledge when it comes to sales and service in the hospitality industry. I would be especially interested in expanding my skills in strategic prospecting if given the opportunity."
2nd Answer Example
"Although I am always eager to learn new skills, I haven't given that a lot of thought lately. Do you have any suggestions related to this role? What initially comes to mind, for me, is to gain additional knowledge in cold calling."
2. At Company ABC we have many strong competitors. In your opinion, how do we stand out from the crowd?
How to Answer
The interviewer would like to know that you have researched Company ABC and that you have an understanding of what makes them the best in their industry! List a couple of ways that you feel Company ABC stands out from their competitors. You can find ideas on the company website or online review sites.
1st Answer Example
"When I did an online search for Company ABC, I noticed that your reviews are much more positive than your competitors' reviews. Many of your customers mentioned that you stand out by way of excellent customer service and competitive pricing. I was quite impressed with what I read. Obviously Company ABC is a top choice for many."
2nd Answer Example
"I think that Company ABC stands out from the crowd because of your strong branding message. Your customers know what to expect when they walk in, and you seem always to match or exceed those expectations."
User-Submitted Answer
"I have been researching other companies versus ABC, and I am quite impressed to say ABC is at the top of this list in satisfied customers and sales!"
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Good! You seem well prepared to add in your own research, and specifics when the time comes.
3. At Company ABC we prefer to hire those with a business, hospitality, or tourism related diploma or degree. Walk me through your post-secondary education. How has it prepared you for this role?
How to Answer
Your post-secondary education is on your resume; however, the interviewer would like for you to go into further detail. Discuss how your post-secondary education has prepared you for a role with Company ABC. If you do not have any formal post-secondary education, you can refer to your previous work experience or related on-the-job training.
1st Answer Example
"I have a Diploma in Travel and Tourism from Reeves College. This post-secondary experience was very positive, and I was able to learn the hospitality industry inside and out. My favorite course from the program was Marketing and Business Management. I believe this course gave me a keen eye for the large, and small, ways that I can make a positive change. I look forward to applying that knowledge to this role with Company ABC."
2nd Answer Example
"Although my related training is all on-the-job training, I am confident that I will exceed your expectations in this role with Company ABC. I bring five years of similar experience from my previous role. That company was particularly strong when it came to their training resources, so I am fully equipped and trained to perform well in this role."
4. The internet is constantly changing the conversation between Company ABC and our customers. What are your thoughts on the use of social media marketing platforms such as Facebook, Twitter, and Instagram?
How to Answer
The interviewer would like to know that you are savvy when it comes to the reach of online marketing. How aware are you that every move you make can be quickly scrutinized and immediately commented on, online? Talk about how you have seen social media marketing affect your current or previous employers.
1st Answer Example
"I see that Company ABC has a strong social media platform. You are very engaged with your followers and commenters. I feel that social media marketing has influenced companies to react faster and more openly to customer complaints - which is great. I am 100% on board with where social media marketing is taking the hospitality industry, and I think that Company ABC is doing a great job with online brand management."
2nd Answer Example
"I think that social media, like all things, can have a positive side, and a negative side. If social media marketing is managed very diligently, I believe it's a great tool to converse with clients and customers in a fast and effective way."
User-Submitted Answer
"Social media marketing platforms such as Facebook, Twitter, and Instagram have their upsides and downsides. They can be great for communicating up-to-the-minute snow conditions, but these days even outdoors in the middle of nowhere people are likely to post details of customer service they have received, whether that be positive or negative. I always try to keep this in mind when dealing with customers."
Written by an Anonymous User
Our Professional Interview Coach
Krista Wenz Reviewed the Above Answer
This is a good response, showing you have thought of the pros and cons of using social media.
5. Are you currently interviewing with any direct competitors of Company ABC?
How to Answer
It is always best, to be honest, and answer this question with full disclosure in mind. The interviewer is asking this question because they want to know how quickly they need to move to avoid you being scooped by a competitor! Always let the interviewer know that you are actively looking but be sure to reiterate why Company ABC is your top choice. Feel free to ask the interviewer about their hiring timeline as well!
1st Answer Example
"I am active in my job search and have targeted companies similar to Company ABC. Currently, I am in first interview stages with two other organizations. I am hoping to have an offer of employment as soon as possible; however, I am holding out for the perfect opportunity. This role with Company ABC sounds like a fantastic fit for me. When are you hoping to have a decision made?"
2nd Answer Example
"I am selective about where I interview. I chose to apply with Company ABC because you are the best in your business! I am eager to make a move but will not take a position that does not feel like a perfect fit. Do you have a timeline for your hiring decision?"
6. At Company ABC we put our customers needs first. What is your customer service philosophy?
How to Answer
Assure the interviewer that you will honor the customer service values at Company ABC. If you take the time to read through their website, you will likely come across a few critical statements on their customer service values. Refer to those particular keywords when answering this question.
1st Answer Example
"I read on the Company ABC website that you continue to be a leader in your industry because of your commitment to bringing the most innovative products and experiences to your customers. This aligns really well with my customer service philosophy. I believe in keeping customers engaged through a seamless and unique experience every time they visit."
2nd Answer Example
"My customer service philosophy is always to be honest with the customer. I know that Company ABC puts a lot of focus on integrity and honesty, so I believe that our values align well."
7. At Company ABC there are many internal growth opportunities. What does your ideal career path with Company ABC look like?
How to Answer
Have you taken a look at the other career opportunities listed on Company ABC website? Before your interview, be sure to research the types of opportunities present at Company ABC. Do any of those positions catch your eye? Dig a bit deeper and find out what it takes to land a role like that! Be prepared to discuss your findings with the interviewer.
1st Answer Example
"I would love to see myself grow into a management opportunity with Company ABC down the road. I saw a job posting for a Hospitality Manager and would like to learn more from you on how I can realistically achieve this type of position."
2nd Answer Example
"Being on the front-lines of customer service has been a gratifying part of my career; however, when I complete my Human Resources degree, I would like to find a position within your Corporate office, working on policy and procedures. That is where my true passion is."
User-Submitted Answer
"At Camelback I originally tried out for the Ski Patrol. I was told that I was exactly the right kind of character they were looking for but my skiing needed work. They recommended that I become a Ranger so they could train me during the season for Ski Patrol. So I would love it if my next step with Camelback were to be on Ski Patrol."
Written by an Anonymous User
Our Professional Interview Coach
Krista Wenz Reviewed the Above Answer
Perfect response! Interviewers want to hear that you plan on working long-term for their company. If you have any further goals past making it on Ski Patrol, be sure to describe those goals to the interviewer.
8. Working in hospitality can be a thankless job. How can we continue to motivate you to work hard for Company ABC even on the more challenging days?
How to Answer
The interviewer would like to know how Company ABC can continue to motivate you, even on those days where you may feel like quitting. Retention is vital to Company ABC. Help them learn how they can best retain you. What are your motivators?
1st Answer Example
"Words of encouragement motivate me. If you see me doing something right - even if it is small - tell me that you noticed. I don't need every day to run 100% smoothly, but I sure like to feel appreciated by my employer."
2nd Answer Example
"I don't mind a good challenge as long as I feel that my performance is making a difference. Because I have a bit of a competitive streak, you can keep my motivated by including me in the conversation regarding the difference I am making through my work and tenacity."
User-Submitted Answer
"Words of encouragement motivate me. If you see me doing something right even if it is small - tell me that you noticed. I don't need every day to run 100% smoothly, but I sure like to feel appreciated by my employer."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Wonderful response; it's clear that you have a depth of self-awareness and understand how you are best motivated at work.
9. At Company ABC many of our positions require you to wear a uniform to work. Are you willing to comply?
How to Answer
Many hospitality based companies will require you to wear a uniform. This decision can also be for security reasons or to help customers be able to identify you better. It is okay to ask to see the outfit before you agree to wear it. If you need any alterations to the uniform for social, religious, or gender reasons - you have the right to ask!
1st Answer Example
"I can understand why Company ABC requires a uniform from most employees. I have seen your uniforms, and they seem very comfortable, and the colors are great. I do wear a hijab so can you please confirm that your uniform allows for that?"
2nd Answer Example
"I have seen your uniforms and am 100% comfortable with that. I've had a dress code for work the last ten years and quite enjoy taking the guesswork out of dressing for work. In addition to being more professional, I believe that uniforms create a better sense of unity in the workplace."
User-Submitted Answer
"Most definitely. You have an image you want to be portrayed, and I fill a uniform is entirely appropriate. Also, it allows me extra time before work, not worrying about what to wear! (Smile)"
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Great point! This is a nice answer - good work.
10. Because of the nature of our business, we will ask to conduct a complete background check before hiring you at Company ABC. Are you willing to comply?
How to Answer
Are there any reasons why you could not perform the full function of this role? This question is the best time to disclose if you have a criminal record. Full disclosure may not make you exempt from employment with Company ABC - they may need to understand the charge and assess the risk.
1st Answer Example
"I am more than willing to comply with a background check; however, I will disclose to you that I have a mark on my record from a marijuana possess charge 12 years ago. I was a teenager at the time and regret that choice. It's best you know from me as opposed to finding out through a background check."
2nd Answer Example
"I have a clean record and am happy to comply with any background checks you require. Would you like for me to obtain a police check for you this week?"
User-Submitted Answer
"I have a clean record and am happy to comply with any background checks you require. Would you like for me to obtain a police check for you this week?"
Written by an Anonymous User
Our Professional Interview Coach
Krista Wenz Reviewed the Above Answer
This is a perfect, concise response, and the interviewer will appreciate you offering to obtain a police check for them, even if they do the background checks themselves.
11. Due to the nature of our business at Company ABC, your priorities can change on a dime. Are you able to change focus quickly or does this bother you?
How to Answer
Assure the interviewer that you are quick on your feet and can handle the variety of tasks that will come your way at Company ABC. Give an example of a time when you have had your priorities change on a dime. How did you handle it and what was the outcome?
1st Answer Example
"In my current position I am on call quite often, so I am used to having my schedule and plans change. When this happens, even though it may be frustrating at times, it always works out in the end. I don't mind changing focus when I'm needed."
2nd Answer Example
"I maintain a stronger focus when able to start and complete a project in one shot; however, if it is required of me to change priorities from time-to-time, I am okay with that as well."
User-Submitted Answer
"Yes, I look forward to a fast-paced environment with challenges."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This is a good start! It would be great to add in some detail on fast-paced environments you have worked in before.
12. Tell me about your exposure to hospitality related software and technology.
How to Answer
No matter your function with Company ABC, chances are, you will need to learn their internal software and technology. Ask the interviewer which systems they use and then discuss how they may be similar to the programs with which you are already familiar.
1st Answer Example
"I have been exposed to a few Point of Sale and Booking Systems that sound similar to what you are using here at Company ABC. I am tech savvy and am confident that I could pick up on your technology very quickly."
2nd Answer Example
"Could you tell me which programs and software you use? I have used a variety of hospitality related software and technology, so I am confident in my ability to learn your programs quickly."
User-Submitted Answer
"I am familiar with Microsoft programming: outlook, excel, word processing, acrobat, and most computer programs, HOTSOS, and OSHA regulations."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Excellent! You provide a nice, detailed overview. To go the extra mile, you could also ask which software/technology is used in this particular role, and offer to begin learning.
"I am familiar with Microsoft programs such as Outlook, Excel, Word, and Acrobat. I also have training in HOTSOS and OSHA regulations. Could you share with me the programs used in this role? I would be happy to gain a head start in training myself on how to use them."
13. Tell me about a time when you discovered a problem and went beyond regular expectations to fix it.
How to Answer
Your innovative approach may be exciting and unconventional, but can you implement it realistically? Ideas are one thing, but putting them into practice and providing measurable results is where you can add genuine value.
Think of a time you worked long hours and made sacrifices to overcome a challenging problem. Demonstrate your impact and the significance of your solution.
1st Answer Example
"When I worked as an admin assistant at my last job, I was in charge of purchasing. I noticed we had been spending quite a bit of money on paper and plastic-ware. I compared the cost of disposables to the cost of buying permanent dishes and utensils for the kitchen. It turned out we were able to save the company hundreds of dollars each year by simply investing in dishes and silverware!"
2nd Answer Example
"I had a staff member who was stealing supplies. Rumors were going around that she was dishonest; however, there was no evidence. I carefully waited and, after two days, the rumored infractions were caught on camera. At that point, I was able to terminate her employment. I went beyond regular expectations by gaining evidence before terminating her. I knew this would prevent a human resources issue down the road, and it also saved my company from having to pay this employee any severance pay."
14. Tell me about a time when you made a suggestion requesting change in an organization.
How to Answer
In addition to being able to handle change, can you also recognize when change is required and be confident enough to present that to your organization? Talk to the interviewer about a time when you were able to suggest a change in the workplace.
1st Answer Example
"Last year when I was managing front-of-house I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."
2nd Answer Example
"I made a recommendation, in my current role, for a change in vendors when it came to our office supplies. I noticed that our current vendor was becoming increasingly slack with incorrect billing, missing items, and even additional surcharges. I sourced another three options, all local, and presented my findings to my supervisor. We ended up choosing one of the vendors that I found."
15. What is the most competitive work situation you have experienced?
How to Answer
Think back to a time when you were racing others to achieve the highest sales, were working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention any successful outcome.
1st Answer Example
"My current sales position is highly commission based, so my colleagues and I are quite competitive. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
2nd Answer Example
"One of the most competitive work situations I have experienced was driving a sales team to perform beyond quota. We collaborated to come up with creative goal setting approaches, and our leadership team created recognition incentives to encourage strong performance along the way. It was a challenge, but we beat our all of our competition and made it happen!"
User-Submitted Answer
"When I applied for a prestigious scholarship to live in Japan for a year and study Japanese, there were only two such scholarships available for the whole of New Zealand. I prepared by finding out what was on the test and preparing in minute detail. Luckily enough I made it through the selection process and won myself a scholarship!"
Written by an Anonymous User
Our Professional Interview Coach
Krista Wenz Reviewed the Above Answer
This is an excellent example of teamwork and collaborating with colleagues to reach a common goal. However, it does not sound like it was a "competitive" work situation. Most interviewers want to hear about a time you were competing against a colleague for a leadership position, applying for a job with hundreds of applicants, or working in a position where you and your coworkers were compensated for reaching particular goals. If you do not have a situation where you had to compete for something in the workforce, perhaps you can describe how you prefer to cooperate and work with colleagues rather than compete against them.
16. Have you progressed in your career as you have expected?
How to Answer
Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Talk to the interviewer about your career progression and what you would like to see in the future.
1st Answer Example
"Overall, my career has progressed a touch slower than I would have liked. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. I feel that this particular position would take my career exactly where it should be."
2nd Answer Example
"I am satisfied with the pace my career has taken when it comes to growth and opportunity. I have always tried to grow at a rate that will challenge me without skipping important learning steps along the way. I believe it is a big career mistake to skip steps to get ahead, without first earning the knowledge and expertise."
User-Submitted Answer
"I am satisfied with the pace my career has taken when it comes to growth and opportunity. I have always tried to grow at a rate that will challenge me without skipping important learning steps along the way. I believe it is a big career mistake to skip steps to get ahead, without first earning the knowledge and expertise."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Excellent response! This is very thoughtful and well-rounded.
17. Who would you say inspires you?
How to Answer
Your life's inspiration can come from a book, a mentor, your family, a celebrity, author - literally anyone! Talk to the interviewer about who has inspired your life and why.
1st Answer Example
"I find inspiration in a variety of people and things. I would have to say that the person who has most greatly inspired me has been my grandmother. She always had a smile on her face no matter how hard she worked and she loved everyone. She was well respected and always gave more than she received. I try to live like her as much as I can."
2nd Answer Example
"My previous manager was a huge inspiration to me. Her passion for this industry was motivating and put the fire in me to climb the ladder in my career."
18. Rate your communication skills from 1-10 with proper examples backing your given rating.
How to Answer
On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?
1st Answer Example
"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."
2nd Answer Example
"I will rate myself an eight because I value communication but, just like most people, I have things to learn. Some ways that I ensure clear communication are by utilizing multiple methods of delivering messages, and I give ample time for questions before implementing changes."
User-Submitted Answer
"I will rate myself an eight because I value communication but, just like most people, I have things to learn. Some ways that I ensure clear communication are by utilizing multiple methods of delivering messages, and I give ample time for questions before implementing changes."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
You do a good job of giving yourself a reasonable (yet positive) rating, along with an explanation for why you've chosen this number. My only suggestion is to be a bit more specific when you mention having "things to learn." Which communication areas for a challenge for you? Where do you see areas for growth?
19. When have you worked amongst a diverse group of people?
How to Answer
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity.
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity."
2nd Answer Example
"The hospitality industry is probably one of the most diverse work environments you can find. I think diversity in the workplace is a must-have because it creates a company culture of understanding and tolerance. My entire career has been in the hospitality industry so I can safely say that I am well accustomed to differences in the workplace, and I welcome the diversity."
20. How do you like to encourage ideas in others?
How to Answer
Encouragement to others is a great skill to possess. Talk to the interviewer about your ability to encourage creative ideas in your team members.
1st Answer Example
"I like to encourage other people to be creative in their thinking and present ideas to the company, no matter how off the wall they may seem. Some of our most successful employees are ones who are confident in their ability to bring forward their unique ideas. I encourage participation through an open door policy and strong praise for those who show initiative."
2nd Answer Example
"I encourage people to tap into the best parts of themselves. It helps to ask probing questions to get them to generate ideas on their own. I have found that by painting a long-term vision for where I want to go, my team will often jump in with creative solutions to get us there."
User-Submitted Answer
"I encourage people to tap into the best parts of themselves. It helps to ask probing questions to get them to generate ideas on their own. I have found that by painting a long-term vision for where I want to go, my team will often jump in with creative solutions to get us there."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Great response, but I suggest personalizing it by providing a specific example of a time when you encouraged a colleague's idea. What was the situation?
21. When have you created a new product or service?
How to Answer
Using your creative mind, have you ever introduced an employer to a new product or service opportunity? Talk to the interviewer about a time when you have created a new product or service.
1st Answer Example
"In my previous role I was fortunate enough to introduce my company to the idea of a gold level service where, in addition to our general customer service, we added on additional options. Our customer base responded very positively, and we kept the program running for a few years."
2nd Answer Example
"Growing up, a lot of my neighbors had pets. I started a neighborhood dog walking, sitting, and vacation service in high school. I made some money and helped my neighbors enjoy their vacations. In my adult life, I continue to seek out opportunities to help others with their day-to-day needs."
22. Give me an example of a time when you went above and beyond.
How to Answer
Display to the interviewer that you can do more than just the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.
1st Answer Example
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help."
2nd Answer Example
"I enjoy going above and beyond in my work. In my last position, I regularly called customers to check in and see how they were doing, even if there was no news or issues with our service to discuss. I believe going above and beyond for customers is what kept them loyal to us."
User-Submitted Answer
"Last year during my ski patrol trial, the weather was a total blizzard. Undeterred, I helped many people find their way safely. A boy had injured his knee. I stayed with him to reassure him. I picked up his skis and helped the wheelchair across the snow. In Ski Patrol, I got the father a chair and even made him a warm cup of coffee. Going the extra mile even in extreme situations is great customer service."
Written by an Anonymous User
Our Professional Interview Coach
Krista Wenz Reviewed the Above Answer
Great response! It shows you provide excellent customer service and genuinely care for others.
23. If you were given a choice, which work related task would you leave for last? Why?
How to Answer
Often we will leave the tasks that we don't like for last in the act of procrastination. Other times, we will mindfully move a job for last because we feel that it makes the most sense. Help the interviewer to determine which personality type you are by answering this question.
1st Answer Example
"If given a choice, I would leave my documentation tasks for last. I say this because I like to spend my time selling and hitting targets so anything to do with documentation during business hours - I feel takes away from my business development tasks. I do understand the importance of it, though."
2nd Answer Example
"I do not believe in procrastination, so I tend to take on the most challenging aspects of a project first, and then work my way into the easier, less time-consuming portions of my work."
User-Submitted Answer
"Tasks that are on the bottom of my list are tasks that, as soon as you complete it, someone comes and ruins your hard work, for example, cleaning the elevator stainless steel doors, and someone puts their handprints all over it!"
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Frustrating for sure! This is a clear example and entertaining as well.
24. How do you handle stress?
How to Answer
Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.
1st Answer Example
"I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."
2nd Answer Example
"Stress is part of any demanding job, and I embrace it to the fullest. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels."
User-Submitted Answer
"Stress is part of any demanding job, and I embrace it to the fullest. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
It sounds like you've worked out a healthy balance between being a high performer and taking good care of yourself. To strengthen your response, you may wish to add a specific example or two of how you practice self-care (example: taking a run, practicing deep breaths, catching up with a friend, etc.) Many employers appreciate knowing that employees are taking care of themselves.
25. Tell me more about your most recent position and how it relates to this particular role.
How to Answer
Outline, for the interviewer, the similarities between your most recent job and this particular position. It is up to you to display to the hiring manager that you are the right fit for them.
1st Answer Example
"In my most recent position I had many related responsibilities such as client relationships, customer service, and cold calling. The job descriptions are very similar; however, your role is a slight step up in responsibilities which would provide the growth that I am looking for."
2nd Answer Example
"I am performing a role very similar to this one at my current employer. However, this role would be a step up for me. After years of working in the hospitality, I am ready for the challenge of leading a team."
User-Submitted Answer
"Housekeeping Supervisor- Any position in the hospitality industry starts with wanting the best for your customers. My last position allowed me not only to accomplish this but to educate my staff of the same values."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Great work! You do a nice job tying in your current role and responsibilities with the role for which you are interviewing.
26. When have you spoken up for cause, knowing that it would directly look unfavorable on you, because it was the right thing to do?
How to Answer
Every manager wants a team player who will not resist company policy or argue about every detail of the workload. However; time may come when you need to speak up about something, and it may not look the best on you. Talk to the interviewer about a time that this may have happened to you on the job.
1st Answer Example
"For the most part, my company abides by all labor regulations. In the case of overtime, they did not abide by the regulations, and I had to speak up for my team. The company was not happy about it because it cost them a lot of money but, in the end, they realized that they were in error."
2nd Answer Example
"I spoke up to our management team regarding mandatory overtime by the back-of-house staff. I did not believe that the expectations were balanced, so I chose to speak up. I remained respectful, of course, and supported my thoughts with facts and truths. They heard me out, and some significant changes were made afterward."
User-Submitted Answer
"I stood up for my crew member when the other supervisor instructed the crew member to go outside and clean the pool area. It was at peak temperature of 115 degrees outside. My crew member was wearing a long sleeve black shirt, black pants, and he had long hair. I told him not to do it because I did not want him to suffer a heat stroke. I instructed him to wait until later that evening to complete the task."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This example is perfect and showcases the fact that you are an aware and caring leader. Good job.
27. What attracts you the most to this particular position?
How to Answer
The perfect fit needs to go both ways. Assure the interviewer that you see this role as a stable fit for you and discuss the reasons why. Be specific.
1st Answer Example
"What attracts me most to this position is the fact that your organization puts so much effort into professional development for your employees. It's awe-inspiring to me."
2nd Answer Example
"I am most attracted to this particular position with Company ABC because it is a job function that I am familiar with; yet in an industry that is new to me. I look forward to learning more about the hospitality industry."
User-Submitted Answer
"I am most attracted to this particular position with The Jacksonville Jaguars because it is a job function that I am familiar with; yet in an industry that is new to me. I look forward to learning more about the hospitality industry."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Great! What is it specifically about the hospitality industry that excites you? Including this detail will help to personalize your response.
28. Tell me about a time when you had to encourage a fellow team member. How was your encouragement received?
How to Answer
The interviewer would like to know that you can successfully motivate others without it coming across as condescending. For this question, use a scenario when your encouragement was well received and resulted in a positive change or outcome.
1st Answer Example
"Our business development lead was stressing out last month because she was only 88% to quota with just two days left in the month. I sat with her after work, and we brainstormed some great ideas to implement for quick results. She ended up closing the month at 104% and had an amazing ramp up to the next month. I believe that encouragement can come in many forms. In this instance, she just needed someone to bounce ideas off of!"
2nd Answer Example
"A teammate was going to quit due to various frustrations. By putting SMART goals into place that would allow him to understand how he'd get to hit his targets, he changed his attitude at work and ultimately received a promotion. It was great to see him turn around so well."
User-Submitted Answer
"In my last job, a member of another team was being unkind to my teammate. I reassured her that she was doing everything right and didn't need to worry. I told her to keep a record of what was being said, with dates, and advised her to take the matter further if things got too much. She told me she felt comforted having told someone and reassured me what to do should things continue."
Written by an Anonymous User
Our Professional Interview Coach
Krista Wenz Reviewed the Above Answer
This a a great response!
29. Have you ever worked in a cross-functional environment?
How to Answer
If you work for a larger company, you may have been asked to work on a project with teams from another department. Your ability to work with cross-functional teams will be a significant asset to your potential employer, especially if they are a larger organization.
Maybe you headed a project which required you to collaborate with the members of the engineering and sales teams. You may have had the opportunity to organize a volunteer activity or team building exercise, company-wide. Share any challenges that came up and what you learned from the experience.
1st Answer Example
"I am regularly exposed to cross-functional teamwork in my current position. I believe that when expectations are communicated clearly from the beginning, a cross-functional team project can be very successful. I go into these types of projects with an understanding that everyone has their strengths and limitations based on their expertise and job function."
2nd Answer Example
"I have worked in a cross-functional setting for many years. Primarily with the HR department and the Accounting department. Clear communication is key when collaborating with different teams. Clarity in expectations is of huge importance."
User-Submitted Answer
"I have regularly been exposed to cross-functional teamwork through my employment and church-based volunteering roles. For example when I led a team of volunteers to refurbish a house to welcome a refugee family to our town. I believe understanding different people's strengths and weaknesses, and their job functions are critical to working successfully as a cross-functional team."
Written by an Anonymous User
Our Professional Interview Coach
Krista Wenz Reviewed the Above Answer
Excellent response. Adding the volunteer work you have done is a very nice touch.
30. Why should we hire you?
How to Answer
If you can't think of ways that you are unique, ask a few friends or family members what they feel sets you apart from other people. Their observations may help you understand how you are perceived.
Perhaps you already know what sets you apart! Your answer could include any industry accolades, unique achievements, additional industry related training, a second language, or how involved you are in the community. Don't be afraid to brag about yourself a bit. In an interview, you are your most influential advocate.
1st Answer Example
"You should hire me because I am unlike anyone else you have interviewed before. When I started with my current company, I was the youngest salesperson they had ever hired. That didn't stop me from becoming the #1 sales person in the company within six months. I am dedicated to my craft and engaged in this industry to the point where I commit myself to taking at least one business development or leadership related workshop every business quarter. I am a competitive achiever. You won't be disappointed when you hire me."
2nd Answer Example
"I have over a dozen years of experience in the industry at one of your largest competitors. I have a proven track record of successes there and will bring that knowledge here to Company ABC. You will see a positive impact from me right away."
User-Submitted Answer
"You should hire me because I am unlike anyone else you have interviewed before. When I started with my current company, I was the youngest salesperson they had ever hired. That didn't stop me from becoming one of the top salespeople in the region within six months. I am dedicated to my craft and engaged in this industry to the point where I commit myself to learn and understanding events. I am a competitive achiever."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Excellent response! This really highlights your strengths.
31. What are you reading right now?
How to Answer
Do you feed your mind on a regular basis? What kind of literature do you prefer and why? Talk to the interviewer about a book that you are currently reading. If you are not now reading a book - talk about one that has impacted you the most.
1st Answer Example
"Currently I am reading 'Ego is the Enemy' by Ryan Holiday. It is a book about ambition, resilience, and success. I feel that every professional should read it - it comes highly recommended."
2nd Answer Example
"I love to read and usually have two or three books on the go at a time. One is generally based on the hospitality industry, one will be fiction, and the other will be based on business strategies or self-development. The most recent book I finished was "Big Magic" by Elizabeth Gilbert."
32. What is your current salary?
How to Answer
A potential employer will often base their offer on your current salary. You should be transparent about your most recent earnings and be prepared to back up any salary requests.
1st Answer Example
"I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. I am looking for a competitive salary in my next position."
2nd Answer Example
"I am currently making $50,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
User-Submitted Answer
"I am currently making $50,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
In some states, it is now illegal for employers to ask about your current salary, so I suggest researching this is your area before answering this question. Usually, I suggest providing a range without your target hiring bracket, rather than an exact salary, if pushed for a number. For example: "I am seeking compensation that is aligned with the requirements of the role and provides an opportunity for growth; currently, my target salary range is $55,000-65,000. Are you able to share if this is within the range for this position?