Menu Menu Previous Interview Question Next Interview Question Search print thumbs-down thumbs-up Check Square bookmark arrow-right MockQuestions.com Logo MockQuestions
MockQuestions.com Logo
Sign in
Upgrade
Career Interviews
Interviews by Category
Close

Top 30 Panera Bread Interview Questions

Question 1 of 32
Are you in interested in a baking position?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 2 of 32
How would your references describe you?
Professional Answers Preview
"John has told me that I am a hard worker, and he has told me that he really likes how I am always happy to be at work!"
The interviewer wants to hear that your references will describe you in a positive manner. Think about the positive things your references have said about you in the past. Instead of listing these things, tell the interviewer what each person has told you. For example, you might say, "John has told me that I am a hard worker, and he has told me that he really likes how I am always happy to be at work!" These concrete examples will be sure to impress the interviewer!
More professional answers available after the upgrade
Upgrade
Question 3 of 32
What are some of your weaknesses?
Professional Answers Preview
"Painting is definitely a weakness for me! If you need someone to paint a poster, I'm probably not your guy!"
We all have things we can improve on, so do not be afraid to share them. The interviewer will likely take note of these things and may even provide you with additional training or mentoring in these areas if possible to help you excel. The interviewer wants to hear that your weaknesses are not critical for the job you are applying to. Think of a couple of things you could improve upon that are not necessary for the job, and openly share them with the interviewer. You might even include some fun things that are not job-related. For example, you might state, "Painting is definitely a weakness for me! If you need someone to paint a poster, I'm probably not your guy!" The interviewer will think it's clever, and painting is not essential for a job at Panera.
More professional answers available after the upgrade
Upgrade
Question 4 of 32
How well do you handle customer complaints?
Professional Answers Preview
Addressing customer complaints is an essential part of customer service, and the interviewer wants to hear that you are okay talking through a customer's complaint. Start off by telling the interviewer that you do not mind addressing customer complaints, and you recognize that most customers have good intentions when coming forth with a complaint. Tell the interviewer that you take time to listen to everything the customer has to say first to ensure you truly understand what they are upset about. Next, share that you make eye contact with the customer and sincerely apologize to them. Finally, be sure to mention that you offer to correct any mistakes that were made or take the appropriate action to rectify the situation such as making a new beverage for a customer who tried something new today and didn't care for it.
More professional answers available after the upgrade
Upgrade

Practice More Interviews

Behavioral
We all have some behaviors that are typical of us and which sometimes results in ...
Common
There are some questions that employers ask at almost every interview. The questions ...
Communication
Communication skills are essential for any workplace to function efficiently. However, ...
Leadership
If you are interviewing for any type of leadership role; prepare with our leadership ...
Management
Our management questions are designed for any interview for a position that has authority ...
Teamwork
This set of questions aims to ascertain what your idea of teamwork is and whether ...

Related Career Interviews

Restaurant Manager
Restaurant management is the profession of managing a restaurant. Associate, bachelor, and graduate degree programs are offered in restaurant management by community colleges, junior colleges, and some ...
Bartending
A Bartender can make or break a bar one drink at a time. For bar owners, if you have an untrustworthy bartender, you can see your profits diminish in no time. On the flipside, if you have a fun, active, ...
Waiter and Waitress
Waiting staff, wait staff, or waitstaff are those who work at a restaurant or a bar attending customers and supplying them with food and drink as requested. Traditionally, a male waiting tables is called ...
Host or Hostess
Hosts or hostesses work in restaurants, pubs, cafes and other types of eateries, where their main responsibilities include greeting diners, escorting them to their reserved table or finding them an empty ...
Customer Service
A Customer Service interview could be for a number of careers. The most common interviews that feature customer service interview questions are call center careers, retail workers, restaurant workers, ...
Chef
A chef is a culinary expert. In professional settings such as restaurant and cafe kitchens, they are in charge of the kitchen and kitchen staff oversee the food preparation. Chefs are responsible for every ...
Sous Chef
A sous chef is the second-in-command in any professional kitchen. Sous chef is a French term that is translated to "under the chef". As a sous chef, you are able to work in a large variety of industries ...
Line Cook
A line cook is an entry level position in a restaurant. Line cooks work under a sous chef or head chef in most kitchen. They do most of the prepping and cooking in the kitchen under the supervision of ...
Assistant Manager
An Assistant Manager has managerial duties to help assist the store manager. Typically, they work in a retail or restaurant environment. Their duties are to create a positive and motivating atmosphere ...
View More Careers

Career Interviews at Panera Bread

Assistant Manager
Baker
Barista
Cashier
Catering Coordinator
Hourly Associate
Restaurant Manager
Shift Supervisor
Question 5 of 32
Why do you think customers enjoy coming to Panera Bread?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 6 of 32
Would you like to be a manager at Panera in the future?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 7 of 32
How often do you give an A plus effort while working?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 8 of 32
Tell me about your experience working in the food industry?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 9 of 32
Why would you like a position at Panera Bread?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 10 of 32
Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 11 of 32
Tell me about a time when you went above and beyond for customer service?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 12 of 32
Would you say you are a sociable person?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 13 of 32
What do you know about our company history at Panera?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 14 of 32
What is your favorite item at Panera Bread?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 15 of 32
Do you have any friends or relatives that work at Panera Bread?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 16 of 32
Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 17 of 32
How often are you late for your responsibilities, such as school or work?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 18 of 32
How can I trust you not to steal?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 19 of 32
Where else are you applying?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 20 of 32
Tell me about a time when you had to be a leader. How was the outcome?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 21 of 32
What would you do if a coworker asked you to help you steal?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 22 of 32
Give me an example of how you delivered excellent customer service at your last position?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 23 of 32
Why should we not hire you?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 24 of 32
When was the last time you contributed to a team effort and what was your role?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 25 of 32
Why do you feel you will be better suited for this job than the other applicants?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 26 of 32
Do you prefer working in a team environment or alone?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 27 of 32
What is your best personal trait?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 28 of 32
How would you deal with an angry customer while you were busy completing tasks?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 29 of 32
Where do you see yourself in five years?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 30 of 32
How do you expect to make a difference at Panera Bread?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 31 of 32
Describe a time when you disliked company rules in your last job?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 32 of 32
Name your three best qualities?
Professional Answer
Want to see the answer?
Upgrade
Upgrade

User-Submitted Interview Answers

Question 1 of 32
Are you in interested in a baking position?
User-Submitted Answers
1.
Yea, I'm open to that.
2.
I am more interested in being a sales associate, but if the opportunity is open I will consider it.
3.
I would prefer not to have the baking position but I am not oposed to it if it is open.
4.
I am currently only interested in the Restaurant Manager position at this time.
5.
I am willing to learn anything you wish to teach me.
6.
I would certainly consider it if the position was offered to me. I love baking and cooking in my own kitchen at home so it would be a pleasure doing so here.
7.
I would be very interested in a baking position because it would be a new area to learn new skills.
8.
Yeah I love baking, it is fun to make food that people will enjoy.
9.
I am interested. I love baking. At home, I bake for fun to relieve stress but I have toned it down a bit because of the gas bill. Haha.
10.
I would rather work up front with the customers.
11.
Yes I would love to work in a baking position.
12.
I am open to anything this company has for me.
13.
I would be interested in a baking position if I was given the training necessary. I love to bake but the baking position would need to be entry level.
14.
Honestly I will take any position you need me for. I dont have much baking experience but im willing to learn!
15.
I have taken some experience from school and home with baking.
Question 2 of 32
How would your references describe you?
User-Submitted Answers
1.
As, outgoing, hardworking, dedicated and enthusiastic.
2.
Reliable, dependent, doesn't complain, self-motivated.
3.
Very organized, friendly and outgoing.
4.
Funny, easy to get along with, people person.
5.
I think they would describe me as outgoing and friendly, hardworking, and willing to put in extra effort to get the job done well.
6.
I will go above and beyond to make sure someone or something is taken care of.
7.
My references would say that I am a great person to work with because I care about everyone around me, I focus on company and personal goals, and I am always there for my coworkers if they need help, advice, or support. I am a hard worker, positive and motivating, and always go above and beyond for anyone.
8.
I think that my references will describe me as someone that will go out of the way to help someone.
9.
A outgoing, hardworking individual who gives it their all.
10.
As a dedicated worker/student and as a great person to be around.
11.
Smart, hardworking, dedicated, and determined. I know what I want in life, and I will do whatever I can to achieve my goals.
12.
My references would describe me as a hard worker who puts all his effort into his work and does not slack and is very helpful with the customers.
13.
Friendly, energetic, great with customers, self confident leader, punctual and a good role model.
14.
Hard-working, friendly, reliable, punctual, well prioritized, responsible.
15.
They would say that I am very cheerful, friendly, and hard-working.
Question 3 of 32
What are some of your weaknesses?
User-Submitted Answers
1.
Setting a goal and not meeting my expectations.
2.
I tend to let fear paralyze me at times, such as trying a new food.
3.
I am a perfectionist so I tend to take a little more time constantly checking things however I always meet a deadline.
4.
There are no weaknesses I can think of as of right now. But if there are weaknesses that present themselves, I always look for ways to improve and turn them into strengths. One of my weaknesses used to be communicating with people because I was shy or scared of what they might think of my responses. In return, I learned customers or coworkers do not judge others as much as I thought and that by me holding back was only hindering my improvements in my work environment. Therefore, I learned to be open and honest in order to communicate better and be positive and encouraging about communicating.
5.
I can not say no to someone that needs help. I always want to help everyone.
6.
None that would affect my abilities to perform this job.
7.
One of my weaknesses is that I sometimes become to focused on one task but I have learned to multi task and do them all to do the best of my ability.
8.
That I like everything done perfectly. I am a perfectionist.
9.
My only weakness is that I have been known to take on too many responsibilities myself because I feel that I need to ensure the task can be completed to my standards.
10.
I can become prideful of myself at times but my pride makes me a confident worker.
11.
Some of my weaknesses would be continuing a conversation. I worry that I do not know what to say next.
12.
I like things to be really orderly and precise, so I can spend a little bit too much time making everything around me really neat and orderly.
13.
Sometimes I often say yes too much, I love to help people but sometimes saying no is necessary too.
14.
One of my weaknesses is taking on too many tasks at once. I have a tendency to do this with my schoolwork as well.
15.
I can be somewhat of a procrastinator when I feel too overwhelmed.
Question 4 of 32
How well do you handle customer complaints?
User-Submitted Answers
1.
I handle them with their best interest in mind.
2.
Showing that I care and making sure that they leave happy.
3.
I try to fix whatever is wrong right away.
4.
Great. I know exactly how to react to a complaint, apologize immediately and ask them what I can do to make them happy or make their experience better? I will then do whatever I can to make the guest happy.
5.
I handle them well. I ask the customer what the issue they seem to be having is and try to work it out with them. Like at my last job soe people would come back and say they didnt like their drink so I would remake it for them at no charge.
6.
To the best of my ability. I learn the problem, and do my best to help them feel satisfied.
7.
I am very good at handling complaints. I have always been able to turn a complaint into a positive experience for the guest.
8.
Very well, once done listening to the complaint I try my best to fix it for the customers satisfaction.
9.
I prioritize handling their issues before addressing any other issues. Customer service comes before everything.
10.
Very well. I remain calm and take their complaint into consideration. I would they mention an alternative solution and/or get my supervisor.
11.
This would be a new experience for me, but I would handle them politely and ask for a manager assistance if needed.
12.
In my opinion, I handle customer complaints well. I listen to what the customer is unhappy with and I think about the best way to comply with their demand and carry it out. If necessary, I ask other associates for help.
13.
I feel I have a great handle on customer complaints, as I feel I am a great listener. In most situations, an upset customer wants to be heard and understood more than anything. Once they feel they have been listened to and understood, solving the problem is much easier.
14.
I feel I handle them well. I listen to their complaints and try to resolve the issue as politely and as best as I can.
15.
If people complain my thought process is how would I want to treat my mom in this situation or even how would I want to be treated if I was that customer.
Question 5 of 32
Why do you think customers enjoy coming to Panera Bread?
User-Submitted Answers
1.
They don't have to be stress when they are having a lunch cause when they working at there job they having stress.
2.
Because the enjoy good food at a reasonable price. Plus it's a kid-friendly environment.
3.
Because it is a friendly and cheerful environment with very notable service.
4.
Good food and great service.
5.
Casual atmosphere, great customer service and great food.
6.
The inviting faces and positive attitudes.
7.
Panera is a very welcoming atmosphere and has great food.
8.
Because it is a friendly and cheerful environment with great service and food. Positive attitudes and inviting personalities allow customers to feel welcome and at home so they are able to relax and come back for another visit to a positive atmosphere.
9.
Because it is a warm enriorment that they can sit down and have a great meal or take it home. They are greated with a friendly face and have a great meal.
10.
Because it is a nice environment with quality food.
11.
Great food, great service, and a great atmosphere.
12.
It is a friendly and clean atmosphere. The food is good quality, the employees are always warm and welcoming, and it is a nice place to come and relax.
13.
The environment and the employers are welcoming and very friendly. And the overall message that Panera Bread gives to their community.
14.
I think customer enjoy coming to panera bread just because the employees are so nice and really care about the customers as well as the food being delicious also.
15.
Because the employees are always nice and the food is good.
Question 6 of 32
Would you like to be a manager at Panera in the future?
User-Submitted Answers
1.
Sure, I am always interested in opportunities to better myself.
2.
Yes, I am very interested in growing with the company.
3.
Yes I would like to eventually grow with your company.
4.
I would, but my education is important to me as well.
5.
Yes, because for the many times I have been to Panera, I feel like I could be a strong leader in helping the company shine.
6.
Yes, because I would like to be a leader and to be able to help my coworkers be the best they can be at their job.
7.
Yes. I would like to stay with the company and somebody work my way up to a managing position.
8.
I could definitely see that in my future, as I plan to stay here as long as I am able to.
9.
Yes, I see myself dedicated to Panera for many years to come.
10.
I would not mind furthering my career at Panera as much as possible, but my education comes first.
11.
If there were opportunity to advance at Panera than I would absolutely one day like to be manager.
12.
I would love to be a manager at Panera Bread in the future.
13.
Yes, This is the position I am most interested in.
14.
Yes, of course I would like to grow in this business.
15.
I am seeking the position of restaurant manager because I exceed the qualifications because of my high level management experience for over 3 years.
Question 7 of 32
How often do you give an A plus effort while working?
User-Submitted Answers
1.
I try to give an A plus effort 100 percent of the time. No matter what i'm doing whether its school or work, I always do my best.
2.
I try to give A plus effort 100 of the time.
3.
All of the time. In anything I do, I give it my best effort in order to reach goals and gain skills and experience better.
4.
I try to get a A + effort in eveything I do, I liked to go above and beyond with everything taht I do.
5.
I always give the best effort I can while working because even if I am in a down mood, I would never want to bring the company down with me.
6.
I always work my hardest, and am fully dedicated to the job at task.
7.
I try to always give an A plus effort while working.
8.
I give an A plus effort a hundred percent of the time.
9.
All the time I strive to be as professional as possible at work.
10.
I always try to give that A plus effort. I have a great work ethic and I would not compromise my reputation by giving anything less.
11.
All the time I feel that it is important to give it your best effort.
12.
All the time, I give my best effort in everything that I do.
13.
I always give an A plus effort. As soon as I get t work until everything is finished I am moving about completing my tasks.
14.
All the time. I like to give my best effort at whatever I do.
15.
All the time, why put it any effort on anything if your not giving it your best.
Question 8 of 32
Tell me about your experience working in the food industry?
User-Submitted Answers
1.
I have held a job as a server's assistant at Dutch Wonderland's restaurant Merlin's and most recently I currently hold as job as a scooper at Carmen and David's Creamery.
2.
No food industry is the same but the people you work with make the industry a great place to work.
3.
My previous job was at a food industry where I had to prepare food and help with customer service.
4.
I worked as a hostess, waitress, and bartender for 5 years.
5.
I started when I was in High School and volunteered at a Subway a couple hours a week for school credit. Once I was old enough for a part time position, I got a job with Taco Bell after school and on the weekends which is where I learned my first experiences in customer service. In 2011 I started working at Olive Garden as a hostess. I enjoyed the customer service aspect and building relationships with customers and getting to know regular guests. Soon after I got promoted to become a certified trainer and to-go specialist where I really got most of my experience in communicating with guests and coworkers. Training new employees was always a joy and fun time, being able to share my experiences, my skills, and my knowledge with new employees and seeing them succeed was really a rewarding experience. I enjoyed working with Olive Garden so much that I trained to be a server, bartender, and busser as well so I now conquer all front of the house positions.
6.
I have worked in the food industry for going on 6 year. I have worked as a line cook, catering, cashier, and stocker.
7.
This will be my first job in the food industry, but I believe I will be able to adapt well and give my 100% effort.
8.
I have never worked in the food industry but I would love to experience the quick paced environment and be a part of the notable service everyone talks about Panera being as.
9.
I have no experience working in the food industry but would love an opportunity to give a 100% and gain experience.
10.
I do not have experience working in the food industry but I am a fast learner and a hard worker.
11.
I have no experience working in the food industry but I am a quick learning and can pick up things pretty quickly.
12.
I do not have any experience but I am looking for experience.
13.
I have over 10 years experience working in fast paced retail bakery environments. In my 10 years experience, I have prepared lunches for guests, baked cookies, breads and fried doughnuts. I have operated ovens, mixers and bread proofers. I also have had an extensive amount of experience working directly with guests running cash registers and refilling bakery cases and coffee station.
14.
I have worked in the restaurant environment for four years; during those four years I gained customer service skills and social skills. I also worked the register and waited tables during high stress and low stress times.
15.
I have not worked specifically in the food industry before but have worked along side it at my former job and have a lot of customer service experience to compliment a job in the food industry.
Question 9 of 32
Why would you like a position at Panera Bread?
User-Submitted Answers
1.
I would like it because its a friendly working environment and will allow me to grow in my job experiences.
2.
I'm currently in a position where I need to earn money, and by working at a place such as panera I can gain experience and work in a fast paced friendly environment.
3.
It seems like such a friendly environment and will allow me to grow in my job experiences.
4.
Because I can eat all the cookies and cakes while on break.
5.
I would like a position at panera bread because I feel it would be a good and calm enviorment to work in. It would help me on my communications skills and getting more of an experince on working.
6.
The friendly atmosphere. I love that the company is involved in helping their community be a better place. I would enjoy working for you.
7.
Let each of the employees to try their best to patch it out or if they need mediation then to go to a manger.
8.
The people are friendly.
9.
The atomoshere is welocomeing.
10.
I would like a position at panera because I beleave it would be a great and fun place to work whenever I come in everyone always has a smile and their face everyne works together as a team plus the food is great.
11.
I'm very passionate about food and if I'm going to enjoy the work and actually getting pay for it is a bonus. If you enjoy your work don't have to work a day of your life.
12.
The food is unique deliscious. I love the warm atmosphere. You feel at home as a customer.
13.
Fun relaxed atmosphere, engaging and friendly work group and chance to give people delicious food every day.
14.
I would like a position here because it seems like a friendly environment and it would help me gain experience.
15.
Seems like a friendly environment to work.
Question 10 of 32
Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
User-Submitted Answers
1.
I try to do that with every individual I can. When somebody comes to me for help I help them as much as possible, and if I have a skill that they don't, I teach them.
2.
Help your sports team to achieve their goal.
3.
I try to help anyone who needs help or asks for my assistance.
4.
In my past work we set timely goals for which a task needed to be completed I helped the employees with their time management skills so they were able to meet their goal times.
5.
I feel that I have helped my husband better himself in his career by continually reminding him how smart and hard of a worker he is.
6.
I try to do that with every individual I can. When somebody needs help, I help out as much as I can, or if I have a skill that they don’t, I will teach them.
7.
I would like to think I try to help someone in every situation, if someone needs help I will help them the best way I can.
8.
Yes, as a trainer at Lobby shop I could help peoplle better themselfs at a work enviorment and if they had any questions they could come to me and ask me the question.
9.
I try my best to help anyone who reaches out to me and do everything in my power for them to achieve their goal.
10.
Yes. I participate in FIRST robotics and every year there are new members on the team who have never touched machinery in their lives. I do my best to teach them how to safely use the equipment to the best of my ability.
11.
I have tutored friends and family in chemistry courses, as well as helped keep them on track with organizational skills.
12.
I try to do so as much as possible I love the feeling of knowing I helped another person achieve their goals, I would go over they needed help on to improve themselves as much as they wanted.
13.
I always try to help other succeed. An example is every softball game I play.
14.
I have done a lot of tutoring so I have helped students that failed or are failing to catch up and understand their work.
15.
Yes, at American Eagle we have to sell the Store Credit Card and so I helped a co-worker sell the credit card better sing a different and better approach.
Question 11 of 32
Tell me about a time when you went above and beyond for customer service?
User-Submitted Answers
1.
Making sure that everything is clean and organized.
2.
An elderly women walking with a cane could not open the door so I went and opened it for her and walked her food to the car for her so she would not have to carry anything.
3.
I will go above and beyond for customer service everytime.
4.
I will go above and beyond for any customer whether it is simply providing great customer service with a smile, and ensuring that their order is perfect, or anything like opening doors for anyone, asking customers if they are taken care of if they don’t have a drink, asking how their day is, or finding any other way to build a connection with the customer. I also go above and beyond for coworkers if they need help, seeing something needs to be picked up or put away, I do it immediately and communicate with my coworker afterwards.
5.
Talking to a customer for over 4 minutes to try to find a dink that they would like by describing everything on the menu.
6.
On one occasion the customer wanted the hem of a curtain up about four inches, so I stayed at the location for three more hours to adjust the curtain.
7.
Every Saturday I wake up extra early to coach my classes and I try and make sure that the kids are having a fun time. I hope that I am still a coach while I am trying to make sure they have fun.
8.
A time I went above and beyond for customer service was when a little boy ran into a metal part of a trampoline. So I had to walk the boy out to his dad and then an hour later, to call the family to make sure the boy was okay.
9.
When I was working for manpower, a customer asked for a food that I was not nserving so I helped them find another vendor who was selling that item.
10.
I have little experience with customer service, but I am in an organization heavily involved with serving the Razorback Marching Band.
11.
I make sure that the customer feels completely at ease when they speak to me, and help them in anyways I possibly can.
12.
A womans cart was taken with all of her items in it. I helped her find most of the missing items and took her number in case I found the rest.
13.
I did not have much customer experience in my last job but when people would come into the office needing something I was sure to greet them with a smile and ask if they needed something.
14.
A time I went above and beyond for customer service was when this Old lady came in and made a extremely large purchase and had a lot of bags I helped carry the bags to her car and load them up.
15.
A lot of customers usually arrived early so that they could sit down and eat before rushing to their flight however, some couples would order and be called to board their planes and instead of making them go through the process of cancelling their order, I would run across the airport to deliver their food and provide any service they needed after that.
Question 12 of 32
Would you say you are a sociable person?
User-Submitted Answers
1.
Yes I love talking with people.
2.
Yes I love getting to know people and helping them.
3.
Yes, I enjoy talking to people and helping them in any way possible.
4.
I am because I talk to my friends and other people when I workout at the YMCA.
5.
Yes, I love talking with people. More importantly I love getting to know customers or simply building a connection. Being able to find out where my customers are from, what they do, or what their goals are in life, is important for me. I was able to meet many people from different backgrounds, careers, and cultures, even people that have lived in my hometown all the way in Germany, all because I am a sociable person and love to talk and get to know people.
6.
Yes, I am a very outgoing person and I like connecting with other people.
7.
I most definitely am. I could never take a job where I had to keep to myself all day.
8.
To be honest I am an introvert BUT I am a great listener and in a work environment I know I would be able to talk to the customers.
9.
Yes, I love talking to people and making sure that everything is always alright.
10.
Very much so.I love meeting and talking to new people.
11.
I tend to think I am. I love being around people, and engaging with them.
12.
I am an introvert at sometimes but with customers and coworkers I am very bubbly and outgoing and do enjoy making connections with the customers.
13.
I think so. I always try to be friendly to people.
14.
Yeah I would say I am a sociable person, I love meeting new people.
15.
I am very sociable and friendly to everyone I meet on a regular basis.
Question 13 of 32
What do you know about our company history at Panera?
User-Submitted Answers
1.
The panera Bread's headquarter's is in st.Louis,MO
2.
I know that the home headquarters is in St Louis.
3.
I know that Panera Bread Headquarters is in St. Louis Mo and there are about 1800 pan era breads in the US and canada.
4.
I know that it was originally called the Saint Louis Co. And was bought by Au Bon Pain and the name later changed.
5.
Panera has over 1,700 corporate franchise locations in the USA and Canada. Their headquarters is based in St. Louis, Missouri.
6.
Founded in 1987 in st. Louis. purchased by au bon pain, still operates as st. Louis bread company in st louis. Panera cares is a pay what you can store concept.
7.
Panera Bread has over !,800 stores and is growing, originally out of St. LOUIS.
8.
The headquaters is in st louis and the company has 1800 franchises.
9.
I know that the Panera Bread headquarters is located in St. Louis, Missouri and that there are over 1800 Panera Bread in the US and Canada.
10.
Your headquarters is in st. Louis mo. And have around 1800 stores in the U.S. And Canada.
11.
I know the headquarters of Panera Bread is in St. Louis and that there are over 1,800 Panera Breads in North America.
12.
Headquarters is located in St. Louis, MO. There are approximately about 1800 Panera Bread Stores.
13.
I find it fascinating how its grown into a 4.5 billion dollar company.
14.
I know that the founders of Panera are Louis and Ron. Headquarters is located in St. Louis and there are over 1,800 Panera stores in the US.
15.
I know that Panera started as St. Louis Bread Company.
Question 14 of 32
What is your favorite item at Panera Bread?
User-Submitted Answers
1.
Smoked turkey sandwich.
2.
I love Panera Breads coffee.
3.
The coffee cake is my favorite. But of course I like all of the soups as well.
4.
My favorite item at Panera Bread is the smokehouse turkey panini.
5.
I love all of the pastries, but if I had to choose one, I would choose the pecan braid.
6.
The sierra turkey.. So good but the bread bowls are a favorite of mine as well.
7.
It would definitely have to be the Fuji Apple Salad and a Cobblestone Muffin.
8.
Iced Mocha, Cinnamon Roll, and Broccoli + Cheddar Soup.
9.
Mine would have to be the turkey bravo sandwich or the grilled cheese sandwich.
10.
I love the double chochlately chip cookies. I also love the tortileni alfredo pasta. I also love the sandwiches ugh. I have too many favorites.
11.
Mac and cheese is my favorite and roasted turkey and avocado sandwich.
12.
Food wise I love the tuna salad sandwich with mac and cheese and an apple. But drink wise I am absolutely in love with the chai tea. My friend and I come here and just have little chai tea dates.
13.
The Lentil Quinoa Bowl with Chicken.
14.
The Turkey Cranberry Flatbread.
15.
I enjoy the bread bowl soups.
Question 15 of 32
Do you have any friends or relatives that work at Panera Bread?
User-Submitted Answers
1.
I do not have any friends or family that have worked at panera Bread.
2.
I have a few friends that have worked here and they all describe it as a great place to work.
3.
No, I do not have friends of relatives that work or have worked at Panera Bread.
4.
No, I do not have any friends or relatives that work at Panera Bread.
5.
No. I am the only person in my family who has ever applied here.
6.
No, I do not. But I do know a couple of people that I have went to high school that work here.
7.
I do have relatives that are employed at Panera. The nephew of my aunt works at Panera and he is in the same grade as me.
8.
I have some friends that work at the panera in abingdon and they tell me its a great job!
9.
No, I do not currently have any friends or relatives working at panera.
10.
Yes, I have a friend that is currently hired at Panera Bread.
11.
No, but I have always loved the chain.
12.
I do not have any friends working at panera bread.
13.
I'm afraid not, but I do have a friend that works at another restaurant down the street. Anything I don't learn from working I'll learn vicariously through her.
14.
I know of a few people who work at Panera Bread.
15.
Yes, my best friend, Amanda H. Works at the Broadway location.
Question 16 of 32
Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
User-Submitted Answers
1.
Customer Orientated tasks first, then everything else.
2.
Customer service is top priority so complete that first then move on to other tasks.
3.
I have not had a time where I was not able to complete all tasks necessary but if I were to have that situation I would put the most important tasks first.
4.
Working as a to-go specialist can get pretty hectic on a busy night when the phone won’t stop ringing, there are more orders than you can even handle, guests to pick up at the bar and to place orders, and you still have to put their orders together in the kitchen. Sometimes it is difficult to figure out where to start, what to do first, answer the phone or greet the guest at your bar, or be in the kitchen putting the orders together. I prioritize with customer oriented tasks first, such as greeting the guests at the bar and take care of them and at least answer the phones and ask if I can put them on a brief hold. The customers come first, and then once all guests are at least acknowledge, got their orders taken, and are taken care of, then I will continue to the kitchen to put orders together, stock my station, or help other employees with their tasks.
5.
At lobby shop there was always timers going off for coffee and other items. I would proritize with making sure the customer was rung up and drinks were made, then made more coffee and then went on to teh more remedial tasks.
6.
I worked together with a friend and split up the tasks, getting everything taken care of.
7.
Robotics. We have six weeks to build a fully functional robot. Sometimes we plan to big and have to cut back a bit. The most essential parts to function come first. At robotics the chassis and drive come first. Here, customer quality service comes first.
8.
This is common in school. I sometimes have two tests in a week, some two days consecutively. When it comes down to it, I tackle the ones that are due first, then each consecutive one after that.
9.
Working retail there were large assignments such as stocking and pricing that took longer than the time assigned but customer service was always number one priority.
10.
A presentation my teacher assigned on a Friday that was due Monday I knew out of all my homework this would take the longest and be the hardest so I worked on it first until I was finished then I finished the rest of my homework.
11.
Of course I aided all of the customers first, they are the main priority then I moved on to my other tasks.
12.
I would first prioritize my tasks by making a list once all the guests in the store were assisted. I would base the priorities on my list in order of taking care of the guests needs first.
13.
Never, Ive always finished every task at hand even if I had to stop and re-do a sandwich or something to please a customer, I would satisfy them and then come back to what I was doing .
14.
I make sure that the customers are my priority before completing any other tasks.
15.
I will always help customers first then move on to any supervisor given tasks afterwards.
Question 17 of 32
How often are you late for your responsibilities, such as school or work?
User-Submitted Answers
1.
I'm rarely to never late; I make my responsibilities a priority so that I fulfill my obligations and commitments.
2.
I am never late for commitments I have previously made.
3.
I am never late for school or work.
4.
Not very often, I really dont like being late.
5.
I make it a priority to always be early in order to fulfill my commitments to my team and employer. I am also very flexible and able to work with team members or my employer in order to reschedule, switch shifts, or come in on days off.
6.
I am rarly late I grew up with the pilosphy that if your not 5 minutes early your late.
7.
Never. I make it my highest priority to be prompt and on-time.
8.
I am rarely late. I am usually a very meticulous person.
9.
Hardly ever. I always try my beet to be on time with all my responsibilities.
10.
I am very punctual person and almost never late. I put my work obligations above most anything else.
11.
I am never late for my responsibilities, if anything, I am always early.
12.
I am rarely ever late and take my responsibilities seriously.
13.
Rarely to never late. I make it a priority to be on time for important things like work and school.
14.
Never. Being late is something I look down on greatly. I always prioritize responsibilities before anything else.
15.
I am rarely or never late for my responsibilities as they are my top priority.
Question 18 of 32
How can I trust you not to steal?
User-Submitted Answers
1.
I am a very honest person, I believe anything that I havn't worked for and bought with my own money or earned isn't rightfully mine. I don't even borrow things without asking.
2.
Because I am an honest hard working individual that would like to earn money the right way.
3.
I would never take anything from this company that belongs to me, I know it is wrong, and I know the right way to earn money.
4.
I am a very honest person.
5.
Stealing is not something that is in my nature why steal from a company that is paying you for the work you do.
6.
I am a very honest person and I take pride in it.
7.
I am a very honest person and believe that anything that I have not worked for, earned, or bought with my own money is not mine to take. I wouldn’t even borrow something without asking first. Being dishonest is simply not in my nature.
8.
I am a honest person and I was raised that you need to earn what you get in life.
9.
I believe that something I have not had the action in buying or even asking to borrow is wrong.
10.
I am a Christian and I believe it is wrong to steal.
11.
I have never stolen anything in my life and feel that there is no need to steel from a place that is paying you to work there.
12.
I am a very honest person that works hard for their money.
13.
I am a very trustworthy and honest person. I have never stolen anything from a business and I strongly believe it is morally wrong.
14.
I am totally against stealing. I work for everything I have; plus, it would be morally wrong and unfair to steal something.
15.
I was entrusted with classified information during my military service, this taught me to always be honest and trustworthy.
Question 19 of 32
Where else are you applying?
User-Submitted Answers
1.
Anywhere that will take me.
2.
I have applied for a few receptionist jobs.
3.
Currently I am applying to a few other positions that meet my education, skills, and experiences. I am interested in positions where I have room to grow, share my skills and experiences, and become a great leader of a team.
4.
Panera is currently the only location that I have applied for.
5.
I am applying at locations that give me an opportunity expand my abilities and exhibit great customer service and quality.
6.
I am not applying anywhere else because I already have a position in the summer at silver stars, part time.
7.
I have not currently applied anywhere else at this time.
8.
At the moment no where else, when I received your call I decided to stop applying for any other jobs.
9.
Panera Bread is the only place I have applied too.
10.
Panera Bread is the only place I am currently applying to.
11.
I have applied at several other large retail chains seeking high level management positions.
12.
I have a couple of other other jobs I am interested in and have applied for.
13.
I have applied at other places where my education, skills, and experience qualify.
14.
I am in the process of acquiring my security guard license.
15.
I applied at one other place but I have not heard back from them.
Question 20 of 32
Tell me about a time when you had to be a leader. How was the outcome?
User-Submitted Answers
1.
I am a captain of a sport's team.
2.
When I was in a class without a teacher and took charge.
3.
Taking charge of training new employees when a coordinator's unavailable; have new employees cooperate.
4.
Helping new employees learn each station a fully training them on each station.
5.
I had to be a leader in my last position when my supervisor had to be gone for medical issues. I had a few minor issues but I was able to successfully fix them.
6.
Taking charge of training new employees is the best leadership position I have been in so far. Being in charge of ensuring new employees are trained correctly and are doing a good job, and then having them execute their training perfectly is truly rewarding. Anytime anyone has a question and comes to me for advice, I feel like a leader, because they trust me and my opinion and are looking to me for help. I want to be a role model for many people and training new employees gives me a kick start in being the role model or leader I want to become.
7.
I had to be a leader at my last job as a manager. I would have to step up and delegate tasks to the other empolyess.
8.
At my robotics team, I often am called upon to lead groups and teach new members the ropes. I also assistant coach a boys soccer team in the fall, which I teach soccer and sportsmanship every practice.
9.
In one of my classes last semester, my professor would have student based problem-solving sessions, in which students would work in small groups to solve assigned homework problems. Each student in my group was assigned a certain problem, and we would all help each other out.
10.
I play the position of setter in volleyball which consistently pushes me to be a leader, and at my past job I would go out of way to train the new employees.
11.
A time I had to be a leader was when I had to train a new employee at American Eagle and teach him how to properly fold and close down the store.
12.
A group project I made sure everyone had a set responsibility and I made sure they actually did it and we got an A.
13.
When training a new employee. The outcome was great because it not only created a closer bond between me and my coworker but it made the manager aware that I was capable of the job.
14.
A new employee to the company forgot how to complete one of her duties and I reached out to her and walked her through the process to help her relearn her routine.
15.
When we had new employees. I was like really fast at sandwiches and I was very good at training other employees things I already knew .
Question 21 of 32
What would you do if a coworker asked you to help you steal?
User-Submitted Answers
1.
I would tell them that is wrong and I would not take part in it.
2.
I would say I'm not interested.
3.
Yes, Ill help you steal customers from our competition.
4.
I would say that I am not willing to jeopardize my integrity and can not help assist them in any way. Also, I would tell them that if I see them steal or continue to ask for assistance from others, it would be my duty to report them to my manager.
5.
I would tell them that it is the wrong thing to do and I would have nothing to do with it.
6.
Say no, tell them that is wrong, and that if they do steal I will report them to the manager.
7.
Decline and explain stealing is not acceptable and they should really consider the consequences of their intended actions.
8.
I would try to talk them out of it and let them know that if they still chose to do it and it is in my presence I will have no other choice than to let someone know. I take pride in my honesty.
9.
I would say definitely not because it is wrong to steal from your place of employment, and I would not partake in these activities and am not willing to jeopardize my position, my integrity, and my values. I would also advise them not to follow through with the plan as I would feel obligated to inform management.
10.
I would first ask them if they were joking and if they were not I would tell them no that stealing is wromg and not a victumless crime.
11.
I would try to dissuade them of that thought and if that did not help, I would notify my superiors.
12.
I would put my foot down and firmly say no. I would then report it to a manager.
13.
I would say that it is not something that I would advise doing, and it would jeopardize their job, and possibly their future. That would make it harder for them to become hired.
14.
I would let them know that was against my morals and let a manager know.
15.
I would tell them no and if I saw them stealing I would tell the manager.
Question 22 of 32
Give me an example of how you delivered excellent customer service at your last position?
User-Submitted Answers
1.
What is customer service?
2.
I had a customer with a dairy allergy who wanted sorbet so I made sure that I had a fresh scoop that was not cross contaminated.
3.
Helping an elderly person walk their food to their car holding the door open for them to get in their car and placing their food in the vehicle.
4.
We had alot of older members that had a hard time using a computer. If they were "out of work" they had to come in monthly and get on a list that was on the computer. I would sit in the lobby with them and walk them through every step. After a few months some would come in and make it through the process on their own.
5.
A guest in a wheelchair with two other adults came in to dine and I showed them to their table which was a little crowded and the guest mentioned to their friend about the customer at a table next to theirs who had a bad cough. Without the guest asking for a different table, I turned and told them “I hope you understand that we are experiencing a high volume for a Monday night, may I suggest eating in the café tonight? You would be the only guests in there as of right now so I can guarantee a quiet dining experience and plenty of space”. The guest looked surprised and without even asking his friends thanked me for not making him sit at the table. He explained to me on the way to the café that he would usually not even get great service like this even if he asked for a different table because other restaurants tell him this is the only table they have left, or there would be a wait for a different table, etc. I saw the guest was not satisfied and before they had to go through the trouble of asking to be moved and explain why, I offered them a better seat because they came to dine in and have a great experience, and not have to squeeze at a table with a wheelchair next to a guest that had a bad cough. He was very happy with the café and told me on his way out that he had the best service thanks to me, and the bartender who made them feel like they were the only guests in the house.
6.
Always great the ustomer with a smile and get them want they would like in a quick mannor but not so they feel rushed.
7.
A time when I delivered great customer service was when a customer had a great amount of clothing in her hand and I offered to take the load off of her and put it behind the counter neatly and continue to do so as she kept on shopping as well as let her know the promotion and help her pick out sizes.
8.
A customer seemed to be handicapped so I assisted the customer by bringing their food to the table for them and making them as comfortable as possible.
9.
When I have had customers come to the store to complain about a food product, I would be the fist one to step up and diffuse the situation. I am exceptionally good as turning a negative experience into a positive one for my guests.
10.
Well we do that everyday. Specifically, one of our favorite customers is disabled. we help him get in our store by carrying his belongs from his car to his table.
11.
I made it a habit to remember regulars and create a wonderful experience each time for them, always going above and beyond.
12.
At my previous job, there was a family that came in to celebrate a birthday and when they had finished their meals and left, I found that they had left their to-go boxes and an envelope with $500. I made sure my co-worker took care of my other tables while I ran across the parking lot to deliver their items before they departed.
13.
I would go out of my way and everything physically possible to assist customers and fulfill their needs.
14.
One time a disabled man came into our work and he was struggling with opening the front door and I went to go help open the door for him and proceeded to check him in and seat him in our waiting area.
15.
I got a great review as a driver because someone gave me more of a tip than they told me they intended, and I returned the change back.
Question 23 of 32
Why should we not hire you?
User-Submitted Answers
1.
I can't think of any reason why you shouldn't hire me.
2.
I can't think of any reason at all.
3.
There's no reason you shouldn't. In my opinion, I would make a good asset to the Panera Bread team.
4.
There is no reason why you should hire me.
5.
Maybe for my inexperience but other than that, no reason.
6.
There is not a reason you should not hire me.
7.
There is no reason why you should not consider me as an employee. In my opinion, I would be a valuable asset to Panera bread.
8.
I am a very outgoing bubbly person and my 5 years of customer food service would make me a great fit here.
9.
I cannot think of any reason, other than that I am a student.
10.
The only reason I would see would be because of my lack of experience in the food industry, but other than that, I see no other reason.
11.
I cannot think of any reason why you should not hire me.
12.
I cannot think of any reason that I would not be the most ideal candidate for this position.
13.
The only reason why you might not consider hiring me is because I am a student and my schedule may not be as flexible as you like.
14.
I cannot find a reason why you should not hire me.
15.
The only reason you might not hire me is because I am looking to start school within a few months.
Question 24 of 32
When was the last time you contributed to a team effort and what was your role?
User-Submitted Answers
1.
In school, group communication class, we all had to work together, etc.
2.
Recently, when the general manager is occupied I trained new employees on different stations so they are fully aware on how to complete each task.
3.
I try to contribute a team effort in anything that I do. That includes classroom discussions or taking leadership at work.
4.
I was basically the leader and the speaker for my group project on the Germ theory.
5.
I contribute to a team effort monthly as a member of our local Soccer Association.
6.
Every day I work with my team member to complete tasks such as improving our GSS scores, getting at least one compliment, working together to get the food out to tables, seeing coworkers needing help and helping without them having to ask for help. My role is just to be there for my team whenever they need me.
7.
I contribute to a team effort monthly as I hold a board position on our local soccer association board.
8.
Gettin ready for a safty audit. We all worked togther as a team and split up the projects to make sure that everything was safe.
9.
Logic class last semester. My group had to work together to prove that the mafia killed JFK. I personally gathered together the evidence that Jack Ruby was a mafioso.
10.
Being in band, you are always responsible for your part in a larger team. My part was to make sure my music was memorized, to make sure that I did not forget my coordinate sheets, and that I had all necessary equipment for that rehearsal.
11.
I contribute to a team effort everytime I step onto the softball field. My role is to be encouraging, postive, and put all my effort into helping my team be successfull.
12.
The last time I contributed to a team effort was 2 days ago when my math teacher assigned us a group project and we had to all complete the math assessment as submit it to the teacher correctly.
13.
A partnered project I wrote everything and my partner made the poster board.
14.
Everyday at work consists of team work. My coworkers and I constantly help each other out when possible. V
15.
As the manager of my current job, I would take charge as the team leader when a task was in need of completion that required more than 1 associate to complete the task.
Question 25 of 32
Why do you feel you will be better suited for this job than the other applicants?
User-Submitted Answers
1.
I show 100 percent no matter what I'm doing. Whether it's work, school, friendships.
2.
Because I am highly motivated and have the skill and knowledge on how to lead a team to sucess.
3.
I have previous restaurant and customer service experience so I have a vague idea of how things work here, and I am a very motivated hard worker.
4.
Enthusiasm for serving people and my shining personality.
5.
I like working hands on with things and making the work environment a fun place to come and spend your work day.
6.
I have had experience with filing and I take pride in my work giving it 110%.
7.
Not knowing the other applicants, I don’t know if I am more qualified than they are. But I know for a fact that I have the right personality. I am a hard worker, motivator, team leader, and I am always ready to work no matter what. I am positive, fair, and honest, and know that I will be a great suitor for this position.
8.
I am a hardworker and I have experience in filing.
9.
I have worked with food for 5 years and I am very comfotable in fast pace situations.
10.
I am a very outgoing, organized, and disciplined person.
11.
I am a very friendly, hardworking, dedicated, and outgoing person who loves to engage in new experiences and meeting new people.
12.
I feel I will be better suited for this job than the other applicants because I am all about the customers and will put in 100% effort to make sure that they leave satisfied.
13.
My extensive experience working in the retail bakery industry along with my high level management experience makes me the best candidate for this position.
14.
Because I have a little bit of training under my belt already and I work hard at everything I do . And if I fail I always try, try again .
15.
My time in the military had many different aspects to it which forced my to adapt to problems and changes very quickly, but if I needed help to do so it also taught me to trust my co workers.
Question 26 of 32
Do you prefer working in a team environment or alone?
User-Submitted Answers
1.
Describe a time when you had to help a co worker and work as a team to get the job done.
2.
In a team environment.
3.
Team environment, I am a people person and love being around others.
4.
I am great at either position to work in a team or individually. I have strengths in both areas and enjoy them equally.
5.
I prefer working as a team to get things done but I do not opose working alone.
6.
I prefer working in a team so long as I can lead the team to accomplish the task at hand.
7.
I love having a team that relies on each other for help and support.
8.
Team environment. I enjoy working and collaborating with others.
9.
I believe a team environment accomplishes more, but am completely capable of working on my own.
10.
I prefer working in a team environment because I can ask others for help and work cooperatively. However, if needed, I can always work alone.
11.
I enjoy both, I work well with others as well as I work on my own.
12.
Team environment for sure.
13.
Definitely a team environment.
14.
I am great working by myself and am comfortable doing that but prefer a team environment and work well with it most.
15.
Defiantly a team environment.
Question 27 of 32
What is your best personal trait?
User-Submitted Answers
1.
I am very motivated, once I start something I give it my all.
2.
My main strengths are my organizational skills and having a plan or strategy ready for situations in order to be ready for anything. I am a good communicator, a great listener, and am extremely positive and motivating to work with. I work well in teams, as well as on individual projects, and know how to prioritize in order to meet deadlines. I am a great leader and always focus on team work and building connections with team members.
3.
My best personal trait is that I am a quick learner because it helps me adapt to different situations quickly.
4.
My ability to accomplish anything that I am passionate about.
5.
My best personal trait is my tenacity to complete any task that I start.
6.
My best personal trait would be, my positive attitude about things because I wont let a negative situation get me down .
7.
The willingness to become better at something than what I currently am. Always willing to succeed and exceed expectations.
8.
I am a very kind person and it takes a lot to get me mad.
9.
My best personal trait is my ability to look positively on things.
10.
I am passionate about motivating my team to be the best they can which results in the customer receiving the best experience.
11.
I am very personable and handle stressful situations well.
12.
I'm very nice and respectful.
13.
Me able to to get along with people.
14.
I'm a determined worker and very quick to learn.
15.
I would say my best personal trait is that I work well under pressure. It's certainly saved me a couple of times!
Question 28 of 32
How would you deal with an angry customer while you were busy completing tasks?
User-Submitted Answers
1.
Tell them to come down, and if theirs anything I could do for them.
2.
Whatever the situation is it is very important to view it from various aspects. Whatever it is thatch can do needs to be done so that the customers leaves satisfied.
3.
Reassure them that everything will be okay and explain to them that I will attempt to fix whatever is making him angry.
4.
I would put the tasks aside briefly to try to handle the situation.
5.
I would help customer first and then compete my tasks after they were happy.
6.
Approach the customer and decide on a remedy so everyone is happy and they are a returning customer.
7.
I will listen to them and help them the best way I could, if I cant I will find someone you can.
8.
Customer satisfaction is priority. I would stop whatever task I was working on and assist the guest with their needs and complaints first and then return to my task.
9.
I would stop the task and ask someone else to take care of it if it was super important and deal with the custmer becausethey need to come first.
10.
I would talk to the customer and try and make them satisfied.
11.
I would stop and apologize to them. I would ask what the problem was and what I could do to help them.
12.
I would try my best to solve the problem that is upsetting the customer.
13.
I would tell them that I am sorry that they are upset and that I am doing the best I can to serve them.
14.
I would tend to their needs first because customer satisfaction comes first.
15.
I would help them out first before finishing those tasks.
Question 29 of 32
Where do you see yourself in five years?
User-Submitted Answers
1.
Either as a nurse or planning and starting my own eatry.
2.
I see myself starting graduate school to become a school guidance counselor.
3.
Hopefully working in a job I like and out of school.
4.
Graduated from college with my BS degree.
5.
In college, working towards a degree in Chemistry.
6.
In 5 years I see myself either as an accounting or stock broker for a firm on wall street.
7.
Rising in Panera Bread and attending college to pursue my dreams.
8.
I see myself working for Panera and working towards the next opportunity for advancement within the company.
9.
Working my way up in the company and continuing school.
10.
I see myself as a cosmetologist . And going for my business degree .
11.
In five years, I see myself graduated from college and pursuing my career.
12.
I see myself working in Panera Bread at a management position.
13.
I see myself finishing college, getting married, having a place to myself and wife.
14.
In 5 years I see myself starting a career in Veterinarian, starting a family with my husband and exploring a new duty station.
15.
I see myself enrolled in UCF and meeting the goal of the career path that I choose to take.
Question 30 of 32
How do you expect to make a difference at Panera Bread?
User-Submitted Answers
1.
I expect to make a difference by helping a customer have a great experience one day and customer at a time.
2.
By bringing a positive attitude and having fun with the employees while at work.
3.
By being a hard worker and bringing a positive attitude to work everyday.
4.
I expect to make a difference by being a leader to my coworkers and employees. I want to be a role model or someone for them to look up to, someone for them to come to with help, advice, or concerns. I will motivate others to work harder, better, and improve their work performance in order to reach company goals. I also want to be able to create a better team environment, more positivity, and ensure that all of my employees are happy.
5.
By providing great customer service so customers will want to come back again and possible become regular costomers.
6.
I expect to make a difference at panera bread by helping out the customers to the best of my ability.
7.
I expect to bring my experience and positive attitude to share with my associates and help develop their customer service skills and raise their expectations within themselves to strive for the best.
8.
I like to learn as much as possible so that is why I would make a difference at Panera.
9.
I expect to make customers happy and create great relationships with my fellow coworkers.
10.
I will provide greater customer service and go above expectations.
11.
I expect to be a worthwhile employee and a worthwhile coworker. I aspire to learn from others experience and pass on my own knowledge and skills to help keep it a fantastic place to work and patronize.
12.
By being friendly and helpful and creating a memorable experience for the customer that makes them want to come back again soon.
13.
By bringing a positive attitude to work and by giving good customer service to ensure that customers return and enjoy there visit to Panera Bread.
14.
My favorite part of this business is forming connections with customers. I feel I can bring a connection through my customer service to our store, and increase customers that return to Panera because they feel welcome and at home.
15.
By being the a positive face to customers, keeping a fast pace while paying attention to details.
Question 31 of 32
Describe a time when you disliked company rules in your last job?
User-Submitted Answers
1.
Well this would be my first job so I wouldnt have any.
2.
Company rules are rules so the only thing I could disagree on would be the food policy the fact that working their you still had to pay basically full price for every item on the menu.
3.
I didnt dislike any of the compnay rules.
4.
I believe that all company rules are there for a reason and I appreciate all of them. Some might be harder or more difficult to get used to or understand but I will always respect them and appreciate them none the less because they are there in order to make me a better employee and person.
5.
My current job is very flawed in the respect that it has very little structure and accountability. My boss is very closed minded and does not listen to his associates.
6.
I have never experienced a time where I did not like the rules of the company.
7.
Rules are rules I have never disliked company rules.
8.
When 1 person made a mistake the whole store had to suffer because of a bad decision that empolyee made.
9.
Whenever I came in early I wasn't allowed to clock in early and start working.
10.
I never have disliked rules. Sometimes they don't make sense, so I make sense of them in a different fashion in a way that I believe benefits the company.
11.
Never because whatever the company tells me what to do I will do it.
12.
I am always aware of the company's rule before I start the job. I therefore, always adhere with the rules.
Question 32 of 32
Name your three best qualities?
User-Submitted Answers
1.
Friendly, Patient, Honest.
2.
Honesty, loyalty, empathy.
3.
Reliable, dependable, always on time.
4.
Friendly, honest, and dependable.
5.
My loyalty, how much I care, and my sense of humor.
6.
I am a strong and confident leader. I am excellent with customers to the degree where they will come in to my current work and only ask for me. I am very goal oriented and will stop at nothing to complete my goals.
7.
My three best qualities would be friendly, trustworthy, and outgoing.
8.
My 3 best qualities would be; leadership, outgoing, hard working.
9.
Ability to engage and make connections with others, hard-working, and a strong level of comittment.
10.
Energetic, Intelligent, and Friendly.
11.
I have strong work ethic, think on my feet, and am confident with what I do.
12.
Conversationalist Leader Team Player.
13.
My smile, my outgoing attitude and my style.
14.
I am hard working, reliable, and easy to get along with.
15.
I and hard working, a fast learner, and responsible.

About Panera Bread

Panera Bread Company (Panera Bread) along with its subsidiaries is a national bakery-cafe concept with 1,380 Company-owned and franchise-operated bakery-cafe locations in 40 states and in Ontario, Canada. The Company operates under the Panera Bread, Saint Louis Bread Co. and Paradise Bakery & Caf? trademark names. The Company operates in three business segments: Company bakery-cafe operations, franchise operations and fresh dough operations. As of December 29, 2009, Panera Bread?s Company bakery-cafe operations segment consisted of 585 Company-owned bakery-cafes, all located in the United States, and its franchise operations segment consisted of 795 franchise-operated bakery-cafes, located throughout the United States and in Ontario, Canada. As of December 29, 2009, the fresh dough operations segment, which supplies fresh dough items daily to Company-owned and franchise-operated bakery-cafes, consisted of 23 fresh dough facilities (21 Company-owned and two franchise-operated).

Print all Panera Bread Interview Questions