Having a background in customer service doesn't necessarily mean you always deliver an exemplary customer-centric experience. This question is designed to evaluate your approach to customer service and test how comfortable you are in a customer-facing role. Any non-verbal cues could potentially reveal this. Some common nonverbal cues are posture (slouching, folding your arms, protecting your neck), your professional appearance (how tidy you or your surroundings are, your head movements and hand movements, your vocal cues (placing stress or emphasis on certain words, stutters or long pauses), your facial expressions and eye movements.

Attitude is everything here. Go beyond how you aim to deliver a great customer experience. Focus on culture, branding, and creating human connections through your interactions. Exhibit positivity and enthusiasm, align the company's core values with your own, and integrate their keywords into your answer. When a company's teams look forward to coming to work and serving as true representatives of the culture of their brand, that translates into a positive customer experience.