Tell me about a time you faced a challenging situation and how you resolved it through communication alone.

"My manager asked me to be a witness for a disciplinary write-up. The employee in question had a heated blow-up in the workplace that escalated quickly. However, this employee had recently been exhibiting defensive posturing. Upon the write-up, they continued to frame themselves as a victim and argued with my manager over the circumstances of this incident. I could tell my manager was starting to get a little flushed. I chimed in by addressing this employee's conduct and asking them about the circumstances behind the first recent bout of defensive outbursts they exhibited. I then continued tracing the steps from that first incident to the next, up to the most recent and asked them if the most recent employee they claimed victimized them was the same as the first, the second, or the third. I then observed that none of these other individuals was a common denominator. I then asked them what was going on in their life outside of work that was making them feel this way. Pretty quickly, we got to the bottom of their situational attitude. I'd rather not go into the details of their situation because it is of a serious and personal nature, but they quickly understood where I was going with it all. They hung their head, sheepishly took the write-up, signed it, and apologized. We offered them some of our employee services for counseling and help, and they got the help they needed."