40 Progressive Interview Questions & Answers
Behavioral
1. What type of work environment allows you to be the most productive?
How to Answer
Progressive lists three types of positions - some that require employees to be in the office 100% of the time, others that are remote 100% of the time, and hybrid roles where employees work a certain number of days in the office and the rest remotely. With any of these environments, you must be able to limit distractions and meet deadlines. Discuss what type of environment you prefer or work best in.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I work best in a remote environment. I have a designated office space where I can work with limited distractions throughout the day. I enjoy an autonomous work environment that allows me to reach out for support when needed."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"I can work effectively at home and in the office as long as I can collaborate with my peers and interact and engage with others."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"The type of work environment that encourages growth and development of your skills independently, as well as in a group setting."
Written by an Anonymous User
Our Professional Interview Coach
Chad Wilson Reviewed the Above Answer
Good answer! I recommend elaborating on what it is specifically about this type of work environment that allows you to thrive. Based on your research, do you believe this environment exists at Progressive?
Behavioral
2. What time management techniques do you use at work?
How to Answer
Progressive values accountability, so this question is designed to understand your ability to prioritize, organize, and time manage your projects/assignments to meet expectations and deadlines. Use this opportunity to highlight your ability to multi-task and explain your techniques for staying organized and managing your time effectively.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I have worked remotely for the last three years and have found some effective time management strategies. Each week, I create a dashboard of my tasks and prioritize them by color. I block out "do not disturb" times on my calendar, where I let my manager know that I will be closing out my email and messenger applications and will be in a focus time to work on important tasks without disruptions. I also have weekly one-on-one touchpoints with my manager for accountability, which pushes me to ensure my tasks get done."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"Self-organization is extremely important to manage my time effectively. I work in a fast-paced environment with a lot of projects going on at once. I first make a list of all the tasks I need to complete, and then I review them to see where I can delegate tasks to team members. I also use different applications like Calendly and Toggl to save time and keep myself organized."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"Self-organization is extremely important to manage my time effectively. I work in a fast-paced environment with a lot of projects going on at once. I first make a list of all the tasks I need to complete, and then I review them to see where I can delegate tasks to team members. I also use different applications like Calendly and Toggl to save time and keep myself organized."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Great! Consider providing an example of a time when you had a lot on your plate and explain how you effectively navigated it all using organization and time management methods and tools. Giving more details about how Calendly and Toggl help you would also make your answer more meaningful. Great job!
Behavioral
3. Which of our core values do you align most with?
How to Answer
Core values are the guiding principles of an organization. Progressive's core values include "integrity, golden rule, objectives, excellence, and profit." Visit their website to familiarize yourself with the details listed. Consider which core value you most align with, and describe your reason for choosing that value.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I most align with Progressive's 'golden rule' value. I treat everyone I meet with respect and kindness, including my colleagues and customers. I try to empathize with others and understand their perspective, and when interacting, I treat them as a family member. DE&I is also something I'm passionate about, and it goes hand in hand with this core value in the workplace."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"I align most with integrity. I pride myself on being an honest, trustworthy person, and I strive to do the right thing, even when no one is looking. I make sound decisions and have been praised for being an ethical employee in performance reviews."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"I align most with integrity. I pride myself on being an honest, trustworthy person, and I strive to do the right thing, even when no one is looking. I make sound decisions and have been praised for being an ethical employee in performance reviews."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Awesome! Can you support these claims with an example that shows your integrity? Doing so will make your answer even more impactful to the interviewer. Great job!
Behavioral
4. How often do you take work home with you?
How to Answer
Progressive's employee reviews boast a good work-life balance, so this is likely included in the company values. Read the job description ahead of time to understand if overtime is required. If you aren't sure, let the interviewer know where you stand on working beyond your required schedule and where you can do more if required.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I utilize my work hours efficiently so the only time I take my work home is when there is an extremely stringent deadline. I would say that, overall, I take my work home maybe twice per month. It's all about being diligent with your time in the office!"
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"I will take my work home anytime I feel a deadline may be close. I would much rather work overtime hours than let a client down."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"I use my work hours efficiently, so the only time I take my work home is when there is an extremely stringent deadline. I would say that, overall, I take my work home maybe twice per month. It's all about being active with your time in the office."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Nice! The interviewer will appreciate that you're open to taking work home if necessary but that you also recognize the importance of taking breaks from work so you can recharge. Consider mentioning 'work/life balance' and discussing how you maintain that healthy balance.
Behavioral
5. One of Progressive's core values is integrity. How do you demonstrate integrity in the workplace?
How to Answer
Integrity is number one on Progressive's core value list. This question allows the interviewer to discover more about your character. It's not uncommon for ethical dilemmas in the workplace to come up from time to time, so speak openly about any relevant experiences you've had. Think carefully about your answer, as it will leave a strong impression. Demonstrate your ability to follow a company policy for this type of issue and your commitment to honesty, integrity, and loyalty to your organization.
Show examples of how you've "done the right thing," even when it may have cost you personally or professionally. Demonstrate how you bring honesty and fairness to the team and how you have been a good role model to others.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I always do the right thing, even when no one is looking. In my last position, I was responsible for the cash deposit daily, and in the four years I worked at the company, there was never a discrepancy. There were many opportunities to take money out of the drawer or falsify records, and I was always honest and did what was right. I best show my integrity by being a consistently reliable employee."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"I interact with 20-30 customers through the call center daily, and I see each ticket through to the end. There are many ways to reroute the customer to someone else and many opportunities to tell the customer what they want to hear while not taking appropriate action on the backend, and I have never done either. I pride myself on always being honest with customers, and if there is something I don't know, I am upfront and let them know I will research it and get back to them instead of making something up."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"I always do the right thing, even when no one is looking. In my last position, I was responsible for working at sporting events at the school. I worked at the gates for over 5 years and never had a discrepancy. There were many opportunities to take money out of the drawer or falsify records, and I was always honest and did what was right. I best show my integrity by being a consistently reliable employee. Because it is not worth it, and Karma will get you in the long run."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Excellent. Providing an example makes your response more impactful. Clearly, you're a person with integrity, and the interviewer will appreciate that. Conclude your response by reminding the interviewer that you will always maintain the highest level of integrity should they hire you for this position.
Behavioral
6. What causes you to feel dissatisfied on the job?
How to Answer
The interviewer wants to discover more about what makes you feel valued and content in the workplace and what factors might make you feel dissatisfied. Consider factors like engagement, recognition and rewards, work-life balance, compensation, and motivation. When answering this question, be concise and maintain a positive tone.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I prefer a work environment where feedback is provided regularly. I like to know how I'm doing and if I'm meeting expectations, and I appreciate constructive feedback if there are areas I could improve. I can feel dissatisfied if I'm not receiving that feedback from my manager more often than in a yearly performance review. I avoid this by being open and honest with my manager and communicating my needs openly."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"Teamwork and engagement are important to me. I do best in an environment where there is a lot of collaboration and interaction among the team, especially when working remotely. If I feel isolated or like I don't have a lot of communication or interactions with my team and manager, I tend to feel dissatisfied."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"I prefer a work environment where feedback is provided regularly. I like to know how I'm doing and if I'm meeting expectations, and I appreciate constructive feedback if there are areas I could improve.
Teamwork and engagement are important to me. I do best in an environment where there is a lot of collaboration and interaction among the team, especially when working remotely."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Your answer is very positive (as opposed to negative), which reflects well on you. Rather than dwelling on what makes you dissatisfied, you discuss what you prefer in a work environment. A good idea that makes for an effective answer!
Behavioral
7. How do you respond to feedback?
How to Answer
The interviewer is trying to gauge how you respond to positive, critical, and constructive feedback. Demonstrate your professional maturity by giving examples of times you have received feedback and how you positively reacted to it. The ideal candidate will view feedback as an opportunity to improve and grow; someone who responds negatively to feedback will be a red flag to the interviewer.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. If it catches me by surprise, I usually ask if my manager can clarify or explain. I want to grow and improve, so the more specific my supervisor can be, the more helpful it is."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"It's important to receive feedback regularly and in real-time, versus an annual performance review. I appreciate knowing what I'm doing well and where I need to improve. Suppose I have a conversation with my manager and receive negative feedback. In that case, I usually ask for specific examples to help me understand the situation and where I could improve."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"I look at feedback as a way to improve in my job and recognize the areas I am doing well in."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Perfect! The interviewer will want to know that you view feedback as a learning opportunity. Include an example of a time when you learned a lesson from feedback to make your answer even more impactful.
Behavioral
8. What do you know about our culture at Progressive?
How to Answer
Before your interview with Progressive, you must do your research. That includes scanning the company website, checking for online customer reviews, going to Glassdoor.com to view employee reviews, and perhaps speaking to anyone you know who already works in the company. There are five core values that Progressive often talks about, be sure you review them and can speak to those values and how you align. Display to the interviewer that you are engaged in the interview process by doing your homework on them.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I researched Progressive a great deal and learned about your five core values. I love that there is such a focus on treating others how we want to be treated. I also spent a lot of time reading employee reviews online and was pleased to read that employees feel like Progressive is an inclusive employer. I also appreciate that your company rewards employee dedication through career growth and educational opportunities."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"I have a friend who works at the local office, and she often tells me that the company is one of the most honest and transparent that she's ever worked for. Through my online research of Progressive, I've seen that employees are pleased with work-life balance, management, and compensation. The culture values its employees and values their feedback, and I hope to join the company for those reasons!"
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"I believe like Progressive, how we achieve something is just as important as what we achieve. (Work ethic, attendance, customer service). With Progressive allowing employees to take ownership of their careers, and hiring from within is what I am for! If I read correctly, you all invest in career development, right? Awesome, definitely value a culture that puts money into their employees."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a great start, but I suggest updating the last line "value a culture that puts money into their employees" and instead saying something like, "I value a culture that is committed to developing their employees." You want your response to focus more on development and less on money, which can be a red flag for some interviewers.
Behavioral
9. When have you had to think quickly in response to sudden change?
How to Answer
The insurance industry is in a constant state of evolution, so Progressive is looking for employees who can readily adapt to change. Interviewers ask this question to understand how you respond to and manage change. Adaptability is a critical skill to possess to be successful at Progressive, so consider all your past work environments when answering this question. Use this time to demonstrate that you are flexible and can maintain a positive attitude throughout the change process.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I can think quickly on the job and respond well to sudden change. Last week, I was asked to tweak a presentation with just 30 minutes' notice. The changes were significant, but luckily, I work well under pressure. The presentation went well, and our clients were happy."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"In my last role, we were often short-staffed, so my assignment and schedule might be set for the week, but my manager may ask me to randomly pivot and meet with a customer in another area or do a presentation for a different company on less than a day's notice. I understand the need to be adaptable and change direction quickly to meet business needs. I thrive in a fast-paced environment, so I have no problem with frequent changes."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"I am able to think quickly and adjust to changes, as they may arise from time to time."
Written by an Anonymous User
Our Professional Interview Coach
Chad Wilson Reviewed the Above Answer
This is a good start! You sound confident of your ability to respond quickly, and professionally, to unexpected changes in the workplace. To strengthen your answer, provide the interviewer with an example from your career to support your claim.
Behavioral
10. Have you ever worked in a cross-functional environment?
How to Answer
If you work for a larger company, you may be asked to work on a project with teams from another department. Your ability to work with cross-functional teams will be a significant asset to your potential employer, especially if they are a larger organization like Progressive.
Maybe you headed a project that required you to collaborate with the members of the engineering and sales teams. You may have had the opportunity to organize a company-wide volunteer activity or team-building exercise. Share any challenges that came up and what you learned from the experience.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I am regularly exposed to cross-functional teamwork in my current position. A cross-functional team project can be very successful if expectations are communicated clearly from the beginning. I go into these projects with an understanding that everyone has their own strengths and limitations based on their expertise and job function."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"I have worked in a cross-functional setting for many years. Primarily with the HR department and the Accounting department. Clear communication is key when collaborating with different teams. Clarity in expectations is of huge importance."
User-Submitted Answer
"As an IT manager, I have worked with cross-functional teams for over 12 years. In my current role, I collaborate with the system solutions group, EDW group, AI teams, and reporting teams. I will have weekly meetings with my requirements with these teams, come up with project plans, and request the resources accordingly. Planning with clear objectives always helped me to enjoy the cross-platform."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Excellent! Citing the various teams that you work with is extremely effective. It shows you are collaborative and open to discussing topics with people from varying professional backgrounds. Your experience in this area will likely please the interviewer. Good job!
Behavioral
11. How do you like to be recognized for your accomplishments?
How to Answer
Employers like Progressive want to ensure their employees feel recognized and rewarded for their achievements. When employees feel recognized, morale and performance increase. Each individual has different preferences regarding how they like to be recognized, so be honest and genuine in your response. Consider various ways recognition is given (public praise in a staff meeting, a private email or chat from your manager, monetary rewards, employee of the month, etc.) and include those you enjoy receiving.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I am very much an over-achiever and find that the best way to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward is to know that my hard work is noticed."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"I do not particularly love public recognition, so I would say the best way to recognize me for my accomplishments would be an increase in responsibilities and continued autonomy."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"The best way to recognize me for my accomplishments would be an increase in responsibilities."
Written by an Anonymous User
Our Professional Interview Coach
Chad Wilson Reviewed the Above Answer
Excellent response! You provide a direct answer that clearly identifies the way you prefer to be rewarded for your hard work.
Behavioral
12. Do you consider yourself a creative thinker in the workplace, or do you prefer to follow a predetermined set of rules?
How to Answer
Most organizations prefer to hire candidates who can apply creative thinking when needed but can also follow protocols and guidelines. Assure the interviewer that you are an individual who can achieve both.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"In the workplace, I prefer straightforward rules and expectations. Once I am comfortable with my knowledge base, I can start to think outside of the box. So, to answer your question, I would say I bring a healthy balance of both."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"I am most comfortable when my creativity is challenged. I like to think of new ways of working and create alternate solutions to a variety of scenarios. With that said, I am more than capable of following a predetermined set of rules."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"I like to follow the rules at first. After I have learned and am comfortable with my knowledge base, I start to be more creative with my thought processes. I like to know every base is covered. So to the answer, I would say that I bring a combination of both."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your response certainly shows that you have the right amount of balance. It's great that you highlight the fact that you follow the rules very carefully at first and then can modify if needed, once you are more comfortable.
Behavioral
13. In your most recent position, what was the size of your client portfolio? Was that manageable for you?
How to Answer
Disclose to the interviewer the size of your current or most recent client portfolio. Include past portfolio sizes and examples of the growth of those portfolios throughout your career. Assure them that you can handle the volume required of you should you be offered the position.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"With my current company, I have a portfolio of $55M, which I grew from $15M when I first started. I am comfortable with this volume but can certainly handle more if required. May I ask what the average Insurance agent's book of business looks like with Progressive?"
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"My most recent portfolio was smaller than I would have liked, which is why I am seeking a new opportunity. I prefer an active portfolio in the $25-30 million range."
Written by Jaymie Payne on October 20th, 2022
Behavioral
14. What would you say is your greatest weakness?
How to Answer
This question provides insight into your self-awareness and understanding of where you may need development and if you're open to learning and growing in those areas of deficiency. Give an example that is relevant and professional and would not be essential to the job you've applied for.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"Sometimes, I struggle to say no to taking on additional tasks when my plate is already full. I'm a team player, love to help others, and like to be seen as reliable, so I'm inclined to say yes when others need help. I'm working on being more honest with myself about what I can accomplish in my forty-hour week and limiting how many extra projects or tasks I take on."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"I am a fixer; sometimes, I take the quicker route of doing the task for someone instead of taking the extra time to teach them how to do it themselves. I am more intentional in the tasks I take on and encourage others to self-help where possible and then do a screen share to help them learn the task."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"I have high standards and unfortunately, not everyone shares those standards, which can sometimes lead to a bit of frustration. What I found is that with a little bit of communication, I can smooth that over and never end up being a problem."
Written by an Anonymous User
Our Professional Interview Coach
Jaymie Payne Reviewed the Above Answer
This is a great example to share with the interviewer! You did a nice job sharing how you're overcoming this area of development as well.
Career Goals
15. At Progressive, we prefer to hire individuals with longevity in mind. Where do you see your career five years from now?
How to Answer
Interviewing, vetting, and hiring a new team member is expensive and time-consuming for any company. Assure the interviewer that if you are hired with Progressive, you plan to stay long-term.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"As you can see on my resume, I have strong tenure with my previous employers. I would love to find a long-term home where I can naturally grow. Over the next five years, I would love to be promoted within Progressive as I prove my strengths and abilities."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"In five years, I would like to see myself as part of your executive team. I would also like to see the size of my portfolio triple in value from where it is today."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"As you can see on my resume and previous experience, I look for a place to call home. I want a place where I can grow as an individual, along with my skills and abilities. Progressive is a great company in the next 5 years I would love to grow within it and get promoted."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This answer is a good start, and I like that you mention your strong history of god tenure. When it comes to your skills and abilities, be sure to offer up a more detailed response. Also, where exactly would you like to grow within the Progressive organization? All of these details will help to solidify your answer.
Communication
16. Insurance contracts can be detailed and lengthy. How do you help your clients understand their insurance contract?
How to Answer
Progressive offers over thirty products, so it will first be essential to demonstrate your desire and ability to understand and be knowledgeable about the products and policies you may be selling. Next, demonstrate that you possess the necessary communication skills to help your customers understand the language and coverage of what you're selling.
Speak in detail about your communication style, and give specific examples to show how your skills and experience translate to this role to help you and the organization succeed. Read the job posting thoroughly, looking for keywords relating to the required communication skills. Progressive serves a diverse clientele, so demonstrate your ability to be flexible in your style.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I first ensure that I know all the ins and outs of the contracts for all products I'm selling to be a subject matter expert. When working with clients, I walk them through the contract and provide them ample time to read the language and ask questions. I do not rush them or push them in the process."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"Insurance contracts can be difficult to understand! I review the main points and details carefully and answer any questions they have along the way. I also keep a frequently asked questions sheet so I can reference that and keep track of where customers are often confused by the language."
Written by Jaymie Payne on October 20th, 2022
Communication
17. Tell me about an error or mistake you made because of a breakdown in communication.
How to Answer
On occasion, mistakes will happen, and communication will break down. Demonstrate to the interviewer that you can take ownership, find the root cause, overcome, learn from the mistake and take action to correct it. Give examples if possible or answer hypothetically if you cannot think of a relevant experience to share.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I recall one instance when I misread an email from one of my new subordinates. I read it in a negative and aggressive tone. After a tense conversation, the employee clarified her intention, and after rereading the email, I realized I was wrong. I apologized for the misunderstanding, and we agreed to exercise more verbal communication until I got to know her and her tone better so we did not have a misunderstanding again."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"A manager once texted me about a client who was not happy with the results of my work. I was upset because I try my best at all times and felt that the conversation would have been better delivered to me in person. The next day, I approached the manager and requested that future communication of that nature be conducted in person versus via text message. I did apologize for my initial defensive reaction."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"A few months back, I scheduled maintenance for one of my clients for a new security patch after agreeing on a date with my lead. After a week, my lead sent me an email saying that he would be out that week and that we needed to move the maintenance to next week, which I missed on Monday. On Tuesday, I received his leave petition for that week, then I realized and spoke with him and adjusted the maintenance dates accordingly. Now I have informed all my team members that this kind of situation where we scheduled something, and you have a change plans comes under immediate/essential issues which need my attention, and they need to talk to me after emailing. This process helped the whole team better understand my urgency, and after that, I never missed any communication."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Great! The interviewer will appreciate that you learned from this mistake and took steps to adjust the process so it won't happen again. Nice job!
Communication
18. Rate your communication skills from 1-10 with proper examples backing your given rating.
How to Answer
Progressive hires customer service agents, claims adjusters, call center agents, administrative support specialists, and more. In any of those roles, communication skills are critical. Speak to the interviewer about your listening, speaking, observing, and empathizing skills.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I would rate my communication skills an 8/10. I am an effective communicator, but there is always room for improvement. I lead a remote team and excel in this area through my verbal conversations with employees and my follow-up in written email communication.
I actively listen to my team members and am fully present in our meetings, never multi-tasking. I ask questions to clarify when I don't understand something and repeat back what I hear to confirm."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"I will rate myself an 8 because I value communication, but, like most people, I have things to learn. I ensure clear communication by utilizing multiple methods of delivering messages, and I give ample time for questions before implementing changes."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"I would rate my communication skills at 9 out of 10 because I have learned to be an active listener. If my supervisor directs me to do a task, if I don't understand, I would just ask to clarify."
Written by an Anonymous User
Our Professional Interview Coach
Chad Wilson Reviewed the Above Answer
Good! You do well to clearly rate your communication skills, and provide an explanation on where you feel you need to improve. However, the interviewer will also be expecting information on the areas of communication where you excel, to justify your high rating. Support your rating by providing examples of situations where your strong communication skills have led to success in the workplace.
Customer Service
19. How would you describe your relationship with your customers or clients?
How to Answer
Progressive is the third largest auto insurance provider and has sold over 20 million total policies across all product lines. They would not be as successful as they are if they didn't provide excellent customer service. Speak about the value of customers and your relationship with them. Include ways you deliver white glove service and maintain those client relationships. Give specific examples to demonstrate your dedication to your customers.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I understand that our success depends on customer satisfaction and ongoing relationships. When I started my last position, I was given a client base of about fifty. In my two years at the company, I grew my client base to over 500. I attribute that success to my ability to provide excellent service by being available to answer their questions and my ability to build and nurture relationships. Happy customers drive our profits, and when a customer is happy, they are likely to refer friends and family because you have developed a great trust with them."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"Customers are critical to my success as an individual contributor and the organization's success. I treat my customers with kindness and respect from the first day I meet them. I work to earn their trust and maintain it by checking in on them to ensure they have the coverage they need, and I look for other ways to serve them with our product lines. Suppose a customer has experienced a natural disaster or accident. In that case, I'm genuine in my concern for them and my desire to make sure policies are effectively supporting them in their time of need."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"Customers are critical to my success as an individual contributor and the organization's success. I treat my customers with kindness and respect from the first day I meet them. I work to earn their trust and maintain it by checking in on them to ensure they have the coverage they need, and I look for other ways to serve them with our product lines."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Excellent! Make your response even more impactful by supporting your claims with an example that shows your ability to build strong customer relationships.
Customer Service
20. If you noticed a pattern of similar customer complaints, what would you do?
How to Answer
Progressive has thousands of customers and offers many avenues for customers to contact the company (phone, email, chat). Customers could contact you with any number of issues, including account or billing concerns, technical problems, or product concerns. Your interviewers ask this question to gain insight into your attention to detail, critical thinking, problem-solving skills, and ability to take action. Speak about the process you would follow in this scenario.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I'm very data-driven and have an analytical mind, so I often pick up on patterns like this. I have used software to track the types of customer calls I handle, and if I notice a pattern of complaints or feedback, I immediately notify my supervisor. I once had 25 calls come in one day from customers who were having trouble accessing their accounts, so I called my supervisor and escalated it to IT. It's important to take swift action if there is an influx of complaints so that the issue can quickly be addressed."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"If I noticed a pattern of similar complaints, I would quickly try to determine the root cause of the issue to see if it was something I could fix. If it was not, I would immediately notify my supervisor and provide as much data as possible about the complaints."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"If I noticed a pattern of similar complaints, I would quickly try to determine the root cause of the issue to see if it was something I could fix. If it was not, I would immediately notify my supervisor and provide as much data as possible about the complaints."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Fantastic! Have you ever been in this situation before? If so, use the STAR method to describe a time when you identified a pattern and then successfully remedied the problem.
Customer Service
21. If a customer was unhappy, how would you handle the situation?
How to Answer
With over 50,000 customers, a Progressive customer will inevitably be unhappy at some point. The interviewer wants to understand how you would handle a challenging situation and how you react under pressure. In your answer, include aspects like customer service skills, critical thinking, patience, communication skills, empathy, and the ability to resolve conflicts.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I have several years of experience in customer service and have taken many calls from upset customers, and I feel that conflict resolution is something I excel at. I typically let the customer speak first and actively listen to them without interrupting. To be sure I understand the problem or situation, I repeat what I heard so I can effectively assist the customer. I empathize and let them know I care about their concern and hear their frustration, and I reassure them that I will do all I can to help them find a resolution. I'm very level-headed and do not let emotions get the best of me in these situations. If I cannot assist the customer at my level, I escalate it to the appropriate person who can help them."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"In my current role, I've completed a great deal of customer service training focused on dealing with difficult or angry customers. I am patient with them and let them voice their concerns before jumping in to help. I maintain a positive attitude and tone, even if the customer is not kind. I always try to put myself in their shoes, and you never know what kind of day someone has had, so I don't take their anger or frustration personally. I do all that I can do self-help and assist them, including checking my resources or checking with team members. I want every customer to be happy, and if I cannot find an acceptable resolution, I will escalate it immediately to my team lead or supervisor."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"Customer service is friendly and helpful. When working with customers, I always try to be as welcoming and positive as possible. I also do my best to listen to their concerns and help them find solutions.
For instance, when I worked at the community center, I had a parent who was upset because they couldn't get their child into our baseball program. I listened to their concerns and explained that we could only have a certain amount of players due to playing time. I also explained that we had sign-ups for the last three months. Then I let them know the best thing I can do for them is to put them on a waiting list if we have a player drop out for some reason. Then, I helped them fill out the application."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Great! Including an example strengthens your response. Mentioning friendliness, listening, and being solution-oriented is perfect. You might also mention apologizing to the customer for the trouble, expressing gratitude for their patience, and always making sure to follow up if you can't immediately solve their problem. Conclude by reminding the interviewer that you look forward to working with and solving problems for their clients if they hire you in the future. Nice job!
Customer Service
22. How would you respond if a customer asked you a question you didn't know the answer to?
How to Answer
Progressive offers a wide range of insurance products, so you will likely run into a situation where you're unsure of an answer to a customer's question. Demonstrate to the interviewer that you can acknowledge when you don't know something instead of making it up on the fly and commit to finding that answer and following up with the customer timely. Give an example of how you self-help and track down information or how you've found the appropriate person to ask. Telling a customer, "I don't know," or "that's not my department," is never appropriate, and the interviewer wants to learn more about your problem-solving approach.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"As a newer employee, I would have a lot to learn, so I'm sure I will run into a situation where I cannot immediately answer a customer's question. I would be honest with the customer and let them know I would research the answer and get back to them shortly. I would never make up an answer and would try to self-help with my available resources, and if I could not locate the answer timely, I would reach out to a colleague or manager to assist."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"The customer experience is always my top priority, so if they asked a question to which I didn't know the answer, I would reassure them that I would find the answer for them and help them resolve the issue. If I knew it would take me some time to track down the answer, I would ask them if they had time to hold while I looked, and if they didn't, I would take their information down and get back to them timely. Follow-up is also important to me, and if I committed to finding an answer and getting back to them, I would ensure that I did."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"As a newer employee, I would have a lot to learn, so I'm sure I will run into a situation where I cannot immediately answer a customer's question. I would be honest with the customer and let them know I would research the answer and get back to them shortly. I would never make up an answer and try to self-help with my available resources, and if I could not locate the answer timely, I would reach out to a colleague or manager to assist."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Perfect! This is an extremely strong response that emphasizes how honest you are and sincere in your desire to help the customer. It also shows that you're aware of your limitations, open to asking for help, and conscious of how important it is to help the customer in a timely manner. Excellent!
Discovery
23. What do you know about Progressive?
How to Answer
Progressive is a well-known company and ranks third-largest auto insurance provider in the U.S. The interviewer is trying to understand your knowledge and familiarity with Progressive and its other products. Demonstrate that you have taken the time to research the company, its mission, values, products they offer, and reviews.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I know the company was founded in 1937 as an auto insurance provider. Over the years, different products, like homeowner's insurance, were added. My favorite fact is that Progressive was the first in the industry to give consumers the ability to buy (not just quote) an auto insurance policy in real-time online!"
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"From my research, I saw that the company has grown tremendously since being founded in 1937. It's such an accomplishment to have over 50,000 employees and win such awards as the "Best Employer for Diversity" and be recognized as one of FORTUNE's 100 best companies to work for!"
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"Progressive is an American insurance company founded in 1937 by Joesph Lewis and Jack Green.
The head office is in Mayfield Village, Ohio.
Products include property insurance & protection, personal insurance & services (Health, Life, Travel, etc), business insurance, and financial services (Home Financing, Home Refinancing, Personal Loans, etc)
In 2017, Progressive became the 3rd largest auto insurer in the United States.
#1 Commercial Auto Insurer in America, Commercial Truck Insurer in America, Insures more than one million watercraft, #1 Motorcycle Insurer, and #1 Specialty RV Insurer"
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Wow! Any facts you can include in your answer (like those you've included here) will no doubt impress the interviewer. Showing that you've researched the company conveys your genuine interest in it. Awesome!
Discovery
24. The Insurance industry boasts new trends and developments quite frequently. How do you stay on top of these changes?
How to Answer
The insurance industry is often evolving and reshaping, especially during and after events like the pandemic. Recent trends include digital technologies, ease of access, and new product offerings. Talk to the interviewer about how you stay on top of new developments related to Progressive.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I find it very exciting to research and study new trends and ideas related to insurance. I subscribe to a few favorite blogs. This way, I receive quick updates in my inbox every morning. I will research the concept or trend if I find substantial interest or need clarification on any topics."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"To stay up to date on insurance industry trends, I subscribe to various google alerts and podcasts. I'm very data-driven, so I often read news articles that publish trends and financial impacts in the industry. I am also an avid reader who follows industry influencers."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"To stay updated on insurance industry trends, I subscribe to various Google alerts and podcasts. I'm very data-driven, so I often read news articles that publish trends and financial impacts in the industry. I am also an avid reader who follows industry influencers."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Perfect! This is a strong answer that shows you like to keep up with the latest insurance trends, tools, and technologies. You might also consider mentioning that you network (either in-person or online), attend conferences, and read industry publications, if any of these apply to you. Otherwise, great job!
Discovery
25. Do you prefer to work with clients on their business/commercial insurance needs or health/life insurance needs? Why?
How to Answer
Some Insurance companies focus solely on commercial/business insurance, while others work strictly on health/life insurance. Progressive offers thirty-plus products, including auto, recreation, property, and life insurance plans. Before interviewing with Progressive, be sure you understand what they offer their clients and speak to your experience and preferences.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I understand that Progressive offers a full suite of services. I have experience working in all types of insurance and am comfortable in most areas. If I had to choose one area of strength, I would say that I have a few more years of experience in commercial insurance."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"Although I do have more experience in health and life insurance, I am eager to gain more momentum in the area of commercial insurance. The variety and challenge would be welcome at this point in my career."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"I understand that Progressive offers a full suite of services. I do not have much experience in working with insurance. If I had to choose one area I would say the commercial insurance side."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Why would you pick that side? Offering more details will build out your answer and make it more meaningful to the interviewer. Also, avoid stating that you don't have much experience in insurance. Simply say instead that you haven't yet determined which type interests you more, and you look forward to figuring that out as you continue to gain experience.
Discovery
26. Since beginning your career in Insurance, what do you feel has been the most significant industry change?
How to Answer
Discuss with the interviewer your thoughts on change within the Insurance industry. This question is a perfect opportunity to display your passion for and insight into your industry. Be sure to keep your answer positive and conversational rather than heavily opinionated.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"The biggest change I have seen in the Insurance industry since my start in 1999 has to do with technology. There are so many great mobile trends now, including apps that make information simple and easy to access. It's been incredible to see."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"I would say that the most significant change to the insurance industry since I joined the industry has been technology and the changes that come with it. The industry has become more competitive because of it. With that said, I encourage the competition because it keeps most people in the industry honest and encourages us all to try harder for our clients."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"The biggest change I have seen in the Insurance industry since my start in 1999 is technology. There are many great mobile trends now, including apps that make information simple and easy to access. It's been incredible to see."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Great! You appear aware of changes in the industry, which is great. Can you give more details about this advancement and its impact on the industry?
Discovery
27. When it comes to Insurance, would you rather work face-to-face with clients or in the background in a research and analysis-based role?
How to Answer
After researching Progressive, do you feel they have a strong reputation based on customer relationships? Talk to the interviewer about your preference around number crunching vs. customer-facing. No matter your preference, highlight your ability to be a proud face of the company.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I am more of an analyst type and prefer to be in the background, making the numbers happen. With that said, I am still a people person and would always put my best face forward in any customer-facing situation."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"I am more of a face-to-face communicator. I love being in the buzz of it all and thrive in customer-facing situations. I am also able to work in the background when needed."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"I have excelled well in customer service. I am a people person, but at the same time, I do feel a need to step back and analyse situations. In the past, I have excelled well at this part and proven records of handling and solving hard situations and problems."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
You sound very confident in your ability to learn and adapt to the job, which is much of what the interviewer is looking for with this question. When it comes to times you have been highly analytical or great at solving hard problems, be sure to add in an example. A brief story or example will help the interviewer to imagine you hard at work :)
Discovery
28. Within Progressive, many of our positions require a bachelor's or master's degree. Have you considered furthering your education to advance your career?
How to Answer
Some job postings at Progressive may require a degree, and others may list a degree as "preferred." Speak openly about your desire to further your education, especially if you hope to advance into a leadership position. If you've considered a specific degree program or certification, share that with the interviewer. This may also be an appropriate time to inquire whether Progressive offers tuition reimbursement benefits.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I have a bachelor's degree in Business Administration and have considered completing my MBA through online coursework on the weekends and evenings. If a master's degree is required to reach particular levels with Progressive, I'm very interested in pursuing that program."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"I am always open to additional training and coursework. Since I already have my MBA, I would not return to full-time studies; however, if there is a course you recommend, I would be happy to attend."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"I have a BA in Sports Management, but I am willing to further my education to advance my career."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Nice! Can you talk about how your degree will benefit you in this position? Also, do you have any plans to further your education in the future that you can mention?
Diversity
29. What does diversity, equity and inclusion mean to you?
How to Answer
Diversity, equity, and inclusion are a core focus of Progressive, and they have most recently won Forbes' 2022 Best Employer for Diversity award, so a question related to this topic is very possible. In your response, demonstrate that you understand the meaning of each (DE&I) aspect and speak honestly about what it means to you on a personal and professional level. If you have received corporate or more formal training in this area, be sure to speak about that experience and how it's impacted you.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"A diverse team comprises individuals of different genders, ethnicities, educations, backgrounds, and experiences. Equity means that everyone on that team is treated fairly and given equal opportunities in the workplace. Inclusion means that everyone is welcome and should feel safe to express their concerns and ideas. DE&I is important to me because everyone should feel a sense of belonging at work. More creative and innovative ideas are born when people from different backgrounds and experiences come together."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"I'm passionate about DE&I and have earned two certifications this year relating to this topic. A diverse team produces more unique ideas and viewpoints, and those different perspectives help achieve our common goals. It's important to me that everyone feels a sense of belonging and safety in the workplace."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"A diverse team comprises individuals of different genders, ethnicities, educations, backgrounds, and experiences. A diverse team produces more unique ideas and viewpoints, and those different perspectives help achieve our common goals. It's important to me that everyone feels a sense of belonging and safety in the workplace."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Awesome! This is a great answer. To make it more memorable to the interviewer, discuss any experience you have working in a diverse environment and emphasize how much you valued the various perspectives. Nice job!
Leadership
30. How do you provide feedback to your employees?
How to Answer
If you are applying for a leadership position at Progressive, you may encounter this question. To be an effective leader, you must provide employees with positive and constructive feedback. Consider times when you had to demonstrate empathy or handle a situation delicately. Give examples of techniques you use to deliver feedback and give examples where possible.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I typically provide feedback in a one-on-one setting and in real-time. If there is an issue or concern, I go directly to that employee to address it face to face versus sending an email, instant message, or worse, waiting until their quarterly reviews. I always give specific examples in my feedback and take the emotion out. For example, 'I feel like you're always late' would not be appropriate. I would document the days and times the employee was late, use those examples in my feedback, and review the attendance policy and expectations.
I like my team members to know how they are performing at all times, and I never want anyone to be blind-sided in a performance review. I firmly believe in providing feedback (both positive and constructive) timely and allowing the employee to ask questions."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"I provide feedback in various ways. I prefer face-to-face or virtual one-on-one settings to discuss feedback, and then I follow up with an email recap of what we've discussed and the expectations, if applicable. I also use instant messenger where appropriate and share feedback in larger team meetings. It's equally important to celebrate the wins and provide positive and constructive feedback."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"I provide feedback in various ways. I prefer face-to-face or virtual one-on-one settings to discuss feedback, and then I follow up with an email recap of what we've discussed and the expectations, if applicable. I also use instant messenger where appropriate and share feedback in larger team meetings. It's equally important to celebrate the wins and provide positive and constructive feedback."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Excellent! This is a strong response that clearly describes your methods of providing feedback (all of which sound great - especially the email recap!) Good job.
Leadership
31. What do you like most about managing people?
How to Answer
The interviewer wants to discover more about what makes you passionate about being a leader. Consider aspects like helping others succeed, promoting diversity and collaboration, supporting growth and development, etc. Be genuine and enthusiastic in your answer.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I love helping others succeed. I'm very goal-oriented, and I work closely with my team members to establish goals that support the organization's mission and individual goals to help them grow and develop. I love getting to know each of my team members better to understand their passion for their job and long-term goals. I take this seriously and give them the tools to succeed."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"I am passionate about building diverse teams and bringing everyone together to collaborate and create new ideas. I love getting to know my team and their backgrounds and experiences and using that information to draw on their strengths to better our team and reach our collective goals."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"I am passionate about building diverse teams and bringing everyone together to collaborate and create new ideas. I love getting to know my team and their backgrounds and experiences and using that information to draw on their strengths to better our team and reach our collective goals."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Awesome! This is a powerful response that comes across as very genuine.
Leadership
32. What leadership qualities do you possess?
How to Answer
Progressive has over 50,000 employees nationwide, so leaders are a critical part of managing the volume of employees within the organization. Whether or not you're applying for a formal leadership role, this question allows the interviewer to gather insight into your personality and the qualities you feel are essential for a leader to possess. Review the job description for keywords to include to make your response personal and applicable to Progressive.
Qualities to consider include:
- Being someone people naturally want to follow
- Exceptional interpersonal skills
- Strong relationship-building skills
- Taking ownership of the team's errors and mistakes
- Excelling at motivating others
- Providing kudos to your team
- Knowing how to select and hire the right people to join the team
- Having a vision for the future
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I am good at motivating a team. Last year, I motivated my sales team every day, and we were the top sales team in the company for the year! I'm also engaged and never afraid to jump in and help. No task is below me, and I'm willing to do whatever it takes to support our team and ensure we're successful."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"I feel my strongest leadership quality is being a servant leader. Leading a team is a privilege, and I measure my success by my team's morale, growth and development, and retention. I actively listen to my team, engage them in decision-making, and empower them to have a voice."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"I feel my strongest leadership quality is being a servant leader. Leading a team is a privilege, and I measure my success by my team's morale, growth and development, and retention. I actively listen to my team, engage them in decision-making, and empower them to have a voice."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Excellent! Consider including an example here that backs up your assertions and proves your ability to be a servant leader. Also, conclude your answer by reiterating to the interviewer how eager you are to use your leadership qualities within this role. Great job!
Performance Based
33. What type of goals or KPIs do you have in your current role?
How to Answer
At Progressive, leaders set ambitious goals and evaluate performance by measuring what they achieve and how they achieve it. They are committed to an inclusive and equitable workplace where rewards and promotions are based on results and ability.
Describe your goals in your current role (personal or professional) and the frequency they are set (weekly, monthly, quarterly, etc.). If your company does not have set goals or performance indicators, be honest and give examples from a previous job or any relevant personal goals you may have set.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"In my current role as a call center agent, I have a weekly goal of resolving 100 customer tickets and a quarterly customer satisfaction survey result of 4-5 stars. I regularly meet these goals and exceeded my ticket resolution goal by 25% in two of the last four quarters."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"As an agent, I have weekly, monthly, and quarterly goals set by my manager. My weekly goal is to outreach at least 50 people per week via cold calls to set appointments to discuss products. Monthly, I have set product sales goals that typically increase 10% a quarter, with quarterly goals also related to sales and customer longevity."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"One of the things that really excites me about this job is the educational resources and training opportunities you provide to your employees. With the guidance of such a forward-thinking and innovative company such as this, I could see myself as an expert in the field of commercial banking within five years."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Great! Describing specific goals or KPIs you currently use to measure success will further strengthen your answer. If you lack metrics, focus on the goals you set for yourself and/or your team members. Show the interviewer that you know how to measure and monitor results. Otherwise, good job!
Salary
34. What are your salary expectations?
How to Answer
Progressive offers base pay that represents your role within our company, the market rate, and the skills and experience you bring. Provide the interviewer with a target range you would like your salary to fall within, given your experience and the position you are applying for. By providing a range, you are demonstrating flexibility while also voicing what you feel your value is. If other benefits like employee discounts, work-life balance, health benefits, mental health services, retirement saving options, etc., are important to you, also share that you would consider those when considering a compensation package.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"Base salary is important to me. However, I'm looking for tuition reimbursement benefits as I consider completing my master's program in the next two years. I want to be in the $70-75,000 range, but I did notice tuition reimbursement as an employee benefit, so I'm open to negotiating based on the total rewards package."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"Given my ten years in claims management, I'm looking to earn between $85,000-$90,000 per year. I noticed that Progressive mentions a companywide gainsharing incentive plan along with 401 (k) retirement plans, so if that is a part of the total benefits package, I could be flexible in my base pay."
Written by Jaymie Payne on October 20th, 2022
Technical
35. What CRMs do you have experience with?
How to Answer
Progressive is a customer-centric organization, so it's likely they use CRMs. CRM stands for customer relationship management, and many companies use these systems to manage customer information. The interviewer is trying to understand what software you've used and your experience. Speak about your experience with systems like SAP, Salesforce, Oracle, OnContact, Prophet, etc. If you do not have experience with CRMs, be honest, but also speak to your willingness and aptitude to learn.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"In my current role, I used Salesforce, but in previous years, I worked with Relenta and Prophet. I'm a quick learner, so if Progressive uses other systems, I'm willing and able to learn."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"I have never worked with a CRM before, but I understand that this software allows you to store prospect and customer contact information to identify sales opportunities and send out marketing campaigns. I can learn new platforms and systems quickly and have no doubt with proper training, I would be able to quickly use whatever CRM needed."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"I have never worked with a CRM before, but I understand that this software allows you to store prospect and customer contact information to identify sales opportunities and send out marketing campaigns. I can learn new platforms and systems quickly and, with proper training. I would be able to quickly use whatever CRM needed."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Perfect! Your response successfully emphasizes that you're a quick learner who understands the value of a CRM platform. Excellent.
Technical
36. This position requires 25% overnight travel. Is this something you can commit to?
How to Answer
Progressive's job posts are very clear about whether or not travel is required, and they list specific details like "Territory: Northern Wisconsin, and surrounding communities. Candidates must be able to travel to and meet with all agencies within this geographic area. 25% of overnight travel will be required." Review this requirement ahead of time so you can respond to this question.
Don't be afraid to ask follow-up questions here. Ask if the travel is weekly, monthly, quarterly, etc. and if Progressive pays for mileage and lodging. Knowing all the details will allow you to answer more honestly. Think about whether or not you will be able to travel and if you will need advanced notice each time. If you have limitations restricting your ability, be upfront about it; if you have some flexibility, speak openly about the circumstances.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"In my previous sales role, I was required to travel 50% of the time, and it was no problem. Because it's overnight travel, I would ask to have as much notice as possible so I can arrange my personal affairs."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"I am willing to travel and understand the importance of meeting face-to-face to maintain relationships. I'm flexible during the week; however, weekends would be more of a constraint. Can you share how frequently weekends would be required?"
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"I am willing to travel and understand the importance of meeting face-to-face to maintain relationships. I'm flexible pretty much most of the time."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Great! The interviewer will appreciate your flexibility and willingness to travel. If you have ever traveled for work in the past, don't hesitate to mention this.
Technical
37. What types of claims do you have experience with?
How to Answer
Progressive offers over thirty different products to customers. Familiarize yourself with their product line and speak to the ones you have experience with and what your responsibilities were.
For claims adjusters, many of the Progressive posts list the following responsibilities:
Determine coverage
Determine liability (who's at fault for the damages)
Interview customers, claimants, and witnesses
Partner with appraisers/estimators to manage vehicle repairs
Negotiate with customers and other insurance carriers and resolve claims
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"In my five years of experience in the insurance industry, I have handled personal claims on auto and home policies. My responsibility was to help customers file initial claims and ensure we had all data and photos necessary to start the process."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"My experience has been mostly with auto claims. My responsibilities were to determine eligibility and liability, conduct interviews, and partner closely with appraisers."
Written by Jaymie Payne on October 20th, 2022
Technical
38. How do you feel globalization has affected the Insurance industry?
How to Answer
Globalization is a business concept that encourages international trade to strengthen the economic situation between countries. Discuss with the interviewer your thoughts on how this practice may affect the Insurance industry and, more specifically, Progressive.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I feel that globalization has forced many companies to be creative and flexible in their business insurance needs. Namely, companies that now have international offices hire offshore employees and participate in global trade. It has caused the Insurance industry to think outside of the box and has, in my opinion, created some very thought-provoking challenges."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"I think that globalization has made the insurance industry more competitive, thus creating a need for good reviews and customer satisfaction. Customers are better educated, and that holds the entire industry more accountable."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"I think that globalization has made the insurance industry more competitive, thus creating a need for good reviews and customer satisfaction. Customers are better educated, and that holds the entire industry more accountable."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Yes! Your response is accurate and knowledgeable, which the interviewer will appreciate. Conclude your response by discussing how you personally plan to help the company combat the effects of globalization.
Technical
39. Have you obtained any Insurance-related certifications or licenses?
How to Answer
Some positions within Progressive will require you to hold special certification or licensing. These requirements may be different depending on the state that you are working in. Review the job description thoroughly and talk to the interviewer about any additional certifications you currently hold or will shortly.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"In 2009, I completed my Certificate in General Insurance through the Insurance Institute of America (IIA). I am currently completing my Associate in Insurance Services (AIS) certificate. Are there any additional certificates or licenses required to work in this role?"
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"I am new to this industry and recently completed the Insurance Claims Training Course through FEMA. Are there any courses that you suggest I take immediately? I want to be prepared for career growth at Progressive."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"Insurance, to me, is a new field of work. I have been in retail for the past 14 years. With that being said, I have excelled well in retail, and I'm excited to bring that same eagerness to a new career. I'm willing to get any license that is needed to be successful in my new role."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Nice! You seem eager and ready to dive right into this new industry. If any licenses or certifications are mentioned in the job posting, be sure to address these directly.
Technical
40. Tell me about your post-secondary experience and how it prepared you for a career with Progressive.
How to Answer
The interviewer would like to know more about your degree program and how you will apply what you've learned. Assure the interviewer that you have gained transferable knowledge and are prepared to apply that knowledge. If you had specific projects or internships relevant to the position you're applying for, be sure to speak to those in your response.
Written by Jaymie Payne on October 20th, 2022
1st Answer Example
"I will apply every valuable piece of knowledge gained from my Bachelor of Business Administration Degree to my work with Progressive. My University experience was positive. I applied myself wholeheartedly and graduated at the top of my class. I also developed strong organizational skills and a keen ability to multitask, additional skills that I look forward to bringing to Progressive."
Written by Jaymie Payne on October 20th, 2022
2nd Answer Example
"Although I do not bring industry-specific post-secondary education, I have completed some coursework that would be transferable to this role with Progressive. These courses include business administration, portfolio management, and organizational behavior."
Written by Jaymie Payne on October 20th, 2022
User-Submitted Answer
"All the experience that I gained from college will be applied to my career with Progressive. Besides the knowledge that I gained, I also developed strong multi-tasking skills and strong time management skills. I look forward to using these skills in my new career with Progressive."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This answer is a nice start; however, it could use more specifics. The interviewer likely has basic details on your college experience from your resume. What other information could you provide to fill in the blanks (i.e., best coursework, academic accolades)?