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Sterling Bank Interview Questions

To help you prepare for a Sterling Bank job interview, here are 27 interview questions and answer examples.

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Question 1 of 27

Where do you see yourself in five years?

How to Answer

If you are a recent college graduate or starting a new career, you may or may not know where you'd like to be in five years. Sterling Bank plc wants to see that you think about the future and are actively working towards your goals. Better yet, they want to know how working for them will help you accomplish your goals! Share how this job will help you get one step closer to achieving your goals.

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27 Sterling Bank Interview Questions & Answers

  • 1. Where do you see yourself in five years?

      How to Answer

      If you are a recent college graduate or starting a new career, you may or may not know where you'd like to be in five years. Sterling Bank plc wants to see that you think about the future and are actively working towards your goals. Better yet, they want to know how working for them will help you accomplish your goals! Share how this job will help you get one step closer to achieving your goals.

      1st Answer Example

      "I plan to continue working in the banking industry as a branch manager, working my way up through attending training and participating in your leadership development program. I am excited to start out in ABC position because I am confident that it will help me achieve my goal and broaden my skill set."

      2nd Answer Example

      "Being in a leadership role is important to me, so I plan to be working in a management based position at Sterling Bank plc in the future. I will achieve this through continued education and leadership training while also proving my value to you through my everyday work ethic."

  • 2. If a client here at Sterling Bank plc were to be denied the financing that they desire, how would you handle that situation?

      How to Answer

      As a Loan Officer at Sterling Bank plc, you will have times where you will have to have the difficult conversation with prospective clients that are being denied financing. For this question, your interviewer will be looking to hear that you take a professional approach with the clients and that you have a firm understanding of the regulations surrounding loans in the industry. To seal the deal for this question, talk about your ability to educate the client to better the chances that they will come back to Sterling Bank plc for business in the future.

      1st Answer Example

      "This is a very common occurrence in my current role in the mortgage industry. When a client is denied financing, I am very up front and honest with them in my approach. The most important thing that a customer wants to understand is why financing is denied and my experience in the finance industry lends well to me explaining the importance of credit scores and debt to equity ratios. I have found that customers that are denied financing really take well to my approach and I have had many customers come back after doing the personal work needed to improve and succeed in their application process."

      2nd Answer Example

      "Life as a successful Loan Officer is about being knowledgeable and professional and I pride myself on my ability to project both of those things. In the times I need to personally decline a potential customer, I am firm and fair with them. I don't beat around the bush in any way because this can leave a customer with a false sense of hope. Taking the time to explain the regulations for the loan in layman's terms often helps customers understand things better as well."

  • 3. Customer service is the name of our game at Sterling Bank plc. If hired for this role, how would you be able to provide the best customer service possible to our clients?

      How to Answer

      While following all of the steps of a mortgage process and handling client inquiries along the way is the foundation to success in this position, you will be relied on to provide the best customer service possible to all clients because the mortgage section at Sterling Bank plc is just one small piece of the pie in their business. If a client feels like they weren't handled with respect and compassion, they could take all of their business elsewhere and see an impact financially because of it. To show that you can provide top-notch customer service in this role, talk about how you provide a personalized experience for the clients you work with and talk about the interpersonal skills you possess that make this possible.

      1st Answer Example

      "With any customer that I work with, I take the time to get to know them and listen to their thoughts, concerns and questions right from the start. I like to hold what I call an intake session to listen to all of these things. After hearing each customer out, I then talk about what I can do to alleviate their concerns and answer their questions right from the start. From that point forward, my customer service skills go the extra mile by staying in constant communication with my clients through either email or phone because I feel that over communication is important right from the start. As human, we have a desire to know what is happening all of the time and I make time to do this for my clients. Last, my customer service starts and ends with a positive attitude and a smile on my face. I take pride in being a front facing representative of my company and work my tail off to ensure that customers know that my company is there for them."

      2nd Answer Example

      "In my experience, provide the best customer service comes down to doing the little things right. While often overlooked by some in our industry, a smiling face and simple conversations to get to know your customers can go a long way towards building a foundation for a great long-term relationship and I don't take these little things lightly. Even though I may be experiencing a huge workload or stress somewhere else on the job, I am focused and happy when I am face to face or on the phone with the client. At those times, they deserve 100% of my attention and focus and they get that every single time."

  • 4. What is one unique skill that you will bring to our loan processing team here at Sterling Bank plc?

      How to Answer

      Throughout your application process and candidate vetting process, you were brought into interview because your interview was confident that you had the basic skills and knowledge required to handle this job. Now, your interviewer is giving you the opportunity to set yourself apart from your competition with this question. As you prepare for this type of question, try to think of a unique skill that you have that can prove to be a big asset if Sterling Bank plc offers you the job. In your answer, be sure to explain why this skill applies to this role.

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  • 5. What experience do you have working on an advanced phone system and what skills do you have that you feel would be essential to work with our clients over the phone?

      How to Answer

      As the customers of Sterling Bank plc become more virtual, a good chunk of business transactions happen over the phone. In this role, you will be expected to bring solid skills in handling the technical side of the phone system and great communication skills to handle customers when not face to face. In your answer, talk about any experience you have in working a multi-line phone system. As well, talk about the communication and organizational skills you have to ensure that you can help customers in any way possible over the phone.

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  • 6. Here at Sterling Bank plc, part of your job will entail talking to our customers about sensitive and confidential information. How will you handle these situations if offered this position?

      How to Answer

      At times in this role, you will be required to discuss the confidential finances of customers and this will happen during customer deposits, withdrawals and payments to the bank. When these situations happen during times where the lobby is busy with other customers, you will be required to speak with customers in a very quiet manner. As you answer this question, make sure that you reiterate that you are aware of the sensitive nature of the transactions you will be working on with customers at Sterling Bank plc and talk about how you will go about ensuring that a customers private information is kept private. If you have worked in situations that involved confidential material in the past, be sure to talk about them as well.

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  • 7. How do you respond to problems that require a quick solution?

      How to Answer

      You may experience a variety of issues related to customers or technical issues while working in the banking industry. Give an example that demonstrates your confidence and your strength as a decision maker and a problem-solver.

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  • 8. Why would our clients here at Sterling Bank plc want you to be their financial advisor?

      How to Answer

      As a professional in financial advising, you know that relationships are built on trust and integrity and for the business at Sterling Bank plc, this is equally important. For your answer, your interviewer will be looking how to hear how you build trust with your clients to ensure that they are customers for life. In your answer, make sure that trust and integrity are common themes as you discuss how you work with each client's individual needs to build their portfolio.

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  • 9. At Sterling Bank plc, we expect our advisors to be available to speak with clients in person, over the phone and through email. What are your experiences in working with clients through different communication methods?

      How to Answer

      Customer interaction is the name of the game at Sterling Bank plc as they rely on excellent customer to service to retain and grow their client base in a cutthroat market. For this question, your interviewer is looking to get a sense of how you use your communication skills to your advantage in your work and how those skills will benefit Sterling Bank plc. As you answer and talk about your experiences in communication methods, try to show that you thrive on client interactions and have the ability to be both persuasive and trusted with those interactions.

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  • 10. Talk about a time you had to handle failure at any point in your career. How did you handle that situation and move forward with confidence?

      How to Answer

      This is a question that is being posed to you that gives you a chance to show your ability to overcome adversity and handle yourself with integrity during a time of failure. Your job in answering this question will be to prove that you can cope with failure in a productive way that leads to making the situation right and learning lessons for the future. As you prepare for a question like this for your interview with Sterling Bank plc, think of a situation where you can highlight both of these things and don't hesitate to tell your interviewer the reasons why the failure occurred. Your interview fully understands that you are a human that makes mistakes and as long as you take a lesson moving forward, you will be in great standing with them.

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  • 11. Have you ever operated a currency counting machine or a coin counter?

      How to Answer

      To help save time and ensure accuracy, Sterling Bank plc has invested in cash counting technology to help automate cash counting processes within its branches. As a Teller with Sterling Bank plc, a part of your job will be operating and troubleshooting these machines on a daily basis. Your interviewer will likely be able to simply answer this question themselves by simply looking at your resume. What they are really looking to hear is that you have some tech savviness in working with simple machines in any of your work experience. If you do have direct experience with currency counting machines, that is great! If not, there is no need to worry as long as you can talk about your ability to learn and thrive with different technologies and give examples of times where you've had to do just that.

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  • 12. What is the greatest challenge you have faced in your career so far? How did you overcome it?

      How to Answer

      Consider sharing a professional challenge or a situation you overcame in school. Sterling Bank plc wants to hear about the situation and the action you took. Interviewers also want to hear about results. Give an example that demonstrates your perseverance and proactive approach to facing a challenge or conflict.

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  • 13. What interests you about this position?

      How to Answer

      The interviewer at Sterling Bank plc wants to learn more about how your educational or professional background led you to apply for this position. Share what you are most looking forward to about the role and how it relates to your previous experience or future goals.

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  • 14. Describe a difficult problem and how you approached it.

      How to Answer

      Interviewers at Sterling Bank plc like to see employees coming up with creative solutions. Problem-solving skills are highly regarded within the banking industry. Use an example that explains the complexity of the situation. You can also use the job description as a guide for some of the challenges you could encounter in this new role. Try to keep it relevant and relatable to the position.

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  • 15. The clients of a financial firm like Sterling Bank plc can display an arrange of emotions when they work with our Client Services team. How would you handle a situation where a client was very angry?

      How to Answer

      Whether due to a large amount of money lost on the market or a client feels they were ill-advised by an Advisor, your job as a Client Services Representative will at some point or another deal with a very angry client. For this answer, your interviewer will be looking to hear that you do what is necessary to stay calm and stay focused on finding a resolution. If possible, use a specific example of a time you had to do exactly this and explain how effective communication was critical in making the situation right for the client.

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  • 16. At Sterling Bank plc, we pride ourselves on providing the best overall customer experience. Talk about your customer service experience and explain why it will help our clients here.

      How to Answer

      In the financial services industry, overall client experience is a major predictor of business growth and the team at Sterling Bank plc takes the overall client experience seriously. For this question, your interviewer will be looking for you to expand upon your customer service experience past what they can see from your resume. To seal the deal for your interview, try to talk about times that you have went above and beyond the call of duty to provide the best service possible for a customer.

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  • 17. How do you define success?

      How to Answer

      Think about your definition of success. Be sure to tie your answer into the success that you plan to bring to this particular position, should you be offered the role with Sterling Bank plc.

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  • 18. Talk about a time where you felt overwhelmed by your job duties. What did you do to stay organized and on track with everything happening?

      How to Answer

      At some point during your career up to this point, you've faced a time where you felt completely overwhelmed while on the job. As you answer this question, try to paint a clear picture for your interviewer that explains all of the contributing factors to you being overwhelmed. Then, proceed to focus most of your answer on talking about the skills and resources you utilized to keep you on track and focused during this difficult time. In the end, your interviewer is ideally looking to hear that you can stay organized and on track no matter how busy things get if you're hired to join the team at Sterling Bank plc.

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  • 19. Tell me about your favorite manager. What did you enjoy most about working with them?

      How to Answer

      Sterling Bank plc wants to hear what excites you and keeps you motivated in a co-working relationship with your boss. They are interested in your values and want to hear about your experience developing relationships with managers.

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  • 20. How do you build rapport with those that you work closely with?

      How to Answer

      The banking industry relies on the relationships built between the institution and its customers and your role as a Teller with Sterling Bank plc will find you face to face with many customers. Your interviewer is looking to learn how you go about building rapport with both customers and your colleagues in this question. As you answer, be sure to talk both about why you feel that building rapport is important and the ways that you go about building rapport to those that you work with. If possible, make sure to highlight why building strong relationships is important in the banking industry to really sell your interviewer that you have what it takes to be a part of the success at Sterling Bank plc.

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  • 21. If you were on the job here at Sterling Bank plc and a customer came to you with a very odd request that you did not know the answer to or how to solve, how would you handle that situation?

      How to Answer

      If hired for this role at Sterling Bank plc, you will have the opportunity to interact with a wide variety of customers. Given that variety, the number of unique, and often odd, requests that could come your way are pretty great. Whether a customer is looking to transfer money to another country or some other odd request, your interview is hoping to learn that you are able to think on your feet and not get flustered in any situation you may face on the job. As you answer the question, stay focused on the professional and resourceful approach that you would take with customers when put in this situation and don't hesitate to talk about any similar experiences you've handled in the past on the job.

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  • 22. How would you rate your comfort level receiving money and counting back many to our customers here at Sterling Bank plc?

      How to Answer

      As a Teller with Sterling Bank plc, you will be responsible for the receipt of cash and distribution of cash to customers that come into the lobby and drive-thru of the branch location you would be working at. Your interviewer will be looking to hear about any direct experience that you have in handling money during your career. As you talk about any experience that you do have, be sure to make it clear that you take pride in the accuracy of your work and that you show honesty and integrity that all you do in working with sums of cash.

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  • 23. Our customers rely on our services outside of normal business hours. Are you able to work a flexible schedule if hired for this position?

      How to Answer

      Because financial clients can be in need outside of the standard 9-5 business hours, this position with Sterling Bank plc may require the need for you to be flexible with your schedule to accommodate the business needs of the position. Prior to applying for the position, Sterling Bank plc should have posted the expected hours for position for you to have an idea of what will be expected. When answering this question, it is best to be open and honest about what particular needs that you have for expected work hours. As well, it is acceptable to ask follow up questions regarding the work schedule if you need further clarification.

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  • 24. Sterling Bank plc strives for client loyalty to keep us running strong into the future. What do you feel are the keys to retaining clients for the long haul?

      How to Answer

      Businesses in financial advising are constantly pushing the limits to ensure that they retain clients and Sterling Bank plc doesn't take client retention lightly. One slip up and a high profile client will be taking their business to a competitor. For this question, your interviewer will be looking to hear that you understand your role in the customer retention equation and how you take pride in that in your everyday work. Make sure to hit on the point that doing the small things, like prompt communication and follow up, go a long way towards keeping clients happy.

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  • 25. Tell me about a time when you showed integrity in your work.

      How to Answer

      Integrity is best displayed through honesty and consistent moral values. The banking industry relies on employees who are trustworthy and reliable. Give an example that shows how you have demonstrated these qualities in the past.

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  • 26. Talk about a time you had to communicate with a colleague or customer that was unhappy. What were the keys to making the situation better for all involved?

      How to Answer

      Your ability to handle conflict will be an important part of this role with Sterling Bank plc. Tellers are often the first line of defense with customers that call or come into the branch and you will be relied upon to help diffuse any situation that could get out of hand with customers. In your answer, try to focus on your communication skills that you feel are vital to your success in these situations. As you think of a situation you've been in to use in this situation, make sure that you can demonstrate the steps that you took to ensure that the unhappy customer or colleague left the situation in a much better place.

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  • 27. At Sterling Bank plc, we are building a very team based culture. If hired for this position, what would you be able to contribute to this team based culture?

      How to Answer

      As Sterling Bank plc continually builds a team based atmosphere within their branches, they want to ensure that new employees that are brought aboard are true team players that will thrive in their culture. As you answer this question, be sure to stress to your interviewer that you are a team player by talking about your experiences in working as part of a team. Talk in detail about what roles you are comfortable in assuming in a team atmosphere and then discuss your own personality traits that make you a great team player. If possible, try to stress the importance of and your ability to communicate effectively to your interviewer.

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