Financial Ombudsman Service Mock Interview

To help you prepare for a Financial Ombudsman Service job interview, here are 28 interview questions and answer examples.

Financial Ombudsman Service was updated by on April 27th, 2020. Learn more here.

Question 1 of 28

At Financial Ombudsman Service, our Financial Analysts have to often work under a tight deadline. Talk about a time you had to work under a tight deadline in the past. How did you handle that situation and what made it a success?

"In my current role, I'm tasked with preparing some reports for our leadership team's bi-weekly meeting. Upon first taking that responsibility, I made sure that I kept myself organized during each work day and saving and prepping relevant information needed for their report. A couple of months ago, I was informed first thing in the morning that the meeting was being moved a week up to later that day due to some conflicts and vacation time for some of the team. Right away, I moved some things on my calendar to make this a top priority. From there, my regular organization of the materials needed made it easy for me to complete my job."

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28 Financial Ombudsman Service Interview Questions & Answers

Below is a list of our Financial Ombudsman Service interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. At Financial Ombudsman Service, our Financial Analysts have to often work under a tight deadline. Talk about a time you had to work under a tight deadline in the past. How did you handle that situation and what made it a success?

  • 2. What do you feel is one unique skill or trait that you could bring to the auditing team here at Financial Ombudsman Service?

  • 3. Our clients here at Financial Ombudsman Service expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

  • 4. We pride ourselves on teamwork here at Financial Ombudsman Service and this role in Client Services relies on teamwork. What are the top qualities you would bring to a team based atmosphere here?

  • 5. If you joined the team here at Financial Ombudsman Service, how would you build relationships with those that you would be working closely with?

  • 6. Our customers rely on our services outside of normal business hours. Are you able to work a flexible schedule if hired for this position?

  • 7. We pride ourselves on our interdepartmental teamwork here at Financial Ombudsman Service. If hired for this role, what kind of team player could we expect you to be?

  • 8. How long will it take you to make a meaningful contribution to our team at Financial Ombudsman Service?

  • 9. At Financial Ombudsman Service, we pride ourselves on providing the best overall customer experience. Talk about your customer service experience and explain why it will help our clients here.

  • 10. Are you familiar with vouching and how it is used during auditing processes?

  • 11. How do you stay on top of new trends in the financial services industry?

  • 12. Here at Financial Ombudsman Service, we are expecting someone with strong leadership skills to take this role. How would you describe your management style?

  • 13. As a professional in the financial services industry, you must have great integrity. Do you consider yourself an honest and trustworthy person?

  • 14. What software programs do you use in your current work and how adaptable would you say that you are in learning and using new programs?

  • 15. To get a sense of how you will handle internal auditing processes here at Financial Ombudsman Service, what do you feel are important tasks to do once an audit is finished?

  • 16. When have you shown a willingness to learn a new method or new approach to solving a problem?

  • 17. How do you think our field of fraud analysis will change in the next five to ten years and how will you be able to help Financial Ombudsman Service stay at the forefront of those changes?

  • 18. The day-to-day life at Financial Ombudsman Service can be hectic and stressful at times. If hired for this role, how would you keep yourself motivated when working with stressed colleagues and pushy clients?

  • 19. If hired to this role here at Financial Ombudsman Service, what do you see as one initial hurdle you will have to overcome in your first weeks on the job?

  • 20. How do you believe your coworkers would describe you?

  • 21. In this role with Financial Ombudsman Service, we will rely on your organized and methodical approach to provide financial analysis reporting. What does your current reporting process consist of?

  • 22. At Financial Ombudsman Service we put a lot of value in the continued training of our employees. If you could expand your knowledge in any financial service area, which would you choose?

  • 23. The clients of a financial firm like Financial Ombudsman Service can display an arrange of emotions when they work with our Client Services team. How would you handle a situation where a client was very angry?

  • 24. If you were having an interaction with a client here at Financial Ombudsman Service and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

  • 25. Are you familiar with any of the financial fraud detection software that is being used today?

  • 26. One huge philosophy that we believe in at Financial Ombudsman Service is professional development. How have you worked to develop yourself professionally throughout your career?

  • 27. Think back over your career up to today and tell me about the most difficult day on the job you encountered. What made the day difficult and how did you handle that situation?

  • 28. How can Financial Ombudsman Service motivate you on the job?