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State Farm Interview
Questions

28 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 28

When have you shown great integrity at work?

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State Farm Interview Questions

  1. 1.

    When have you shown great integrity at work?

      Integrity is best displayed through honesty and consistent moral values. Talk to the interviewer about the way(s) that you show your integrity in the workplace.

      Rachelle's Answer

      "In my last position, I was responsible for the cash deposit on a daily basis. There was never a discrepancy, in the 4 years that I worked there. I best show my integrity by being a consistently reliable employee."

      Rachelle's Answer

      "I show integrity at work all of the time. It's an incredibly important thing, to consistently show excellence through integrity. In the workplace, I show integrity by keeping my promises, earning and keeping the trust of my colleagues, and avoiding all workplace gossip."

  2. 2.

    What causes you to feel dissatisfied on the job?

      Everyone will have their own particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace.

      Rachelle's Answer

      "I can feel dissatisfaction on the job when I am not feeling heard or when there is not a mutual respect among the team members. I work best in more harmonious situations where there is little drama or gossip."

      Rachelle's Answer

      "I have felt dissatisfied on the job when I feel underpaid and overworked. I don't mind working hard at all but I don't like to feel as though I'm being taken advantage of."

      Anonymous Answer

      "I can fell dissatisfaction on the job when I'm not feeling heard or when there is not mutual respect among team members, also when someone is dishonest."

      Rachelle's Answer

      These are specific demotivators, and the interviewer should appreciate this answer. This will be helpful to them to understand how to keep you happy on the job.

      Was this answer helpful? Yes or No
      Anonymous Answer

      "I feel dissatisfaction on the job when there is not mutual respect among departments. All departments need to understand we are each here for a common goal & if there is a lack of mutual respect as to what each department offers, it can lead to alienation."

      Rachelle's Answer

      This is a very fair reason to feel dissatisfied. If you have encountered this situation in the past, be sure to express your action to overcome the situation and do your best.

      Was this answer helpful? Yes or No
  3. 3.

    How would you describe your relationship with your customers or clients?

      Do you value your client and customer relationships? How do you nurture them to ensure that they are happy and continue to come back? Talk to the interviewer about your strategy for strong customer and client relationships.

      Rachelle's Answer

      "My customer and client relationships are best described as open and honest. I believe that the more upfront and transparent you are with your clients, the more likely they are to return. I most definitely value my clients and am sure to nurture those relationships as much as possible."

      Rachelle's Answer

      "My customer and client relationships are most important to me. A happy client is a client that will help me to achieve my targets and goals. Happy clients offer referrals and give you their business because you have developed a great amount of trust with them. My client relationships can best be described as valued, nurtured, and well-crafted."

      Anonymous Answer

      "My customers and client relationships are best described as open and honest. I believe that the more upfront and transparent you're with your clients the more likely they are to return."

      Rachelle's Answer

      How would you exercise this philosophy with State Farm clients? Try to avoid 'you' statements and make your answer more personal. I have added an example below.

      "My customer relationships are best described as open and honest. For instance (tell a story of a time when you wowed a customer with your transparency). Through this example, I found that the more upfront I was with my customers, the more likely they were to return. I will exercise this same philosophy with State Farm customers by providing honest and well-researched answers to their questions and needs."

      Was this answer helpful? Yes or No
      Anonymous Answer

      "My customers & clients are important to me. A happy client helps me achieve my goals & creates/maintains company revenue by creating more referrals. My relationships can be best described as open & honest. I have found the more upfront I was with my clients & setting clear expectations resulted in the client having confidence I will get the job done. I will leverage this same philosophy with State Farm customers by providing honest and well-researched answers to their questions."

      Rachelle's Answer

      The Mock Questions framework is really working for you, which is great to see. Good personalization.

      Was this answer helpful? Yes or No
  4. 4.

    Tell me about your post-secondary experience and how it prepared you for a career with State Farm?

      The interviewer would like to know that the knowledge you gained during your post-secondary studies is going to be applied here, if you are hired.

      Assure the interviewer that you have gained transferable knowledge and that you are prepared to apply that knowledge.

      Rachelle's Answer

      "Every valuable piece of knowledge gained from my Bachelor of Business Administration Degree will be applied to my work with State Farm. My University experience was a positive one. I was able to apply myself wholeheartedly and graduate top of my class. In addition to the knowledge gained, I also developed strong organizational skills and a keen ability to multitask; additional skills that I look forward to bringing to State Farm."

      Rachelle's Answer

      "Although I do not bring industry specific post-secondary education, I do have some coursework completed that would be transferable to this role with State Farm. These courses include business administration, portfolio management, and organizational behavior."

  5. 5.

    When have you had to think quickly in response to sudden change?

      Sudden changes will occur in the workplace from time to time. Assure the interviewer that you are capable of responding quickly, and professionally, to sudden changes in the workplace.

      Rachelle's Answer

      "I am able to think quickly on the job and I do respond well to sudden change. Last week I was asked to tweak a presentation with just 30 minutes notice. The changes were significant but luckily I work well under pressure. The presentation went well and our clients were very happy."

      Rachelle's Answer

      "The insurance industry can be quite volatile so I would suggest that I think quickly in response to change, multiple times per day. When I do need to pivot quickly, I do so in a safe and calculated way that can benefit all parties."

      Anonymous Answer

      "In 2019 as a supervisor at Optum, we were in the process of moving clients to a new system platform that was changing several times a month as enhancements were made. I would quickly review the enhancements, meet with my team & present how to incorporate the changes into our processes."

      Rachelle's Answer

      This sounds intense! To add more dimension to your answer, try adding in details such as timeline, team size, and what was at stake, overall.

      Was this answer helpful? Yes or No
  6. 6.

    How do you like to be recognized for your accomplishments?

      We all like to be recognized in some way for our accomplishments in the workplace. Share with the interviewer how you would like to be recognized for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions?

      Rachelle's Answer

      "I am very much an over-achiever and find that the best way for me to be recognized for a job well done is to be given words of kindness and recognition. I am easily encouraged and the best reward for me is to know that my hard work is being noticed."

      Rachelle's Answer

      "I do not particularly love public recognition so I would say that the best way to recognize me for my accomplishments would be an increase in responsibilities and continued autonomy."

      Anonymous Answer

      "The best way to be recognized for a job well done is to be given words of kindness and recognition. The best reward for me is to know that my hard work is being noticed."

      Rachelle's Answer

      The interviewer should appreciate knowing how to keep you motivated and happy on the job. You are specific in your answer, which is great!

      Was this answer helpful? Yes or No
      Anonymous Answer

      "I consider myself an achiever & find the best way for me to be recognized is with words of recognition & entrusted with projects that are typically outside my immediate job function. I am easily encouraged when I know my hard work is recognized."

      Rachelle's Answer

      Another great use of the Mock Questions example answers, making it work for you!

      Was this answer helpful? Yes or No
  7. 7.

    Since beginning your career in Insurance, what do you feel has been the most significant industry change?

      Discuss with the interviewer your thoughts on change within the Insurance industry. This is a perfect opportunity to display your passion and insight when it comes to your industry. Be sure to keep your answer in a positive and conversational tone as opposed to heavily opinionated.

      Rachelle's Answer

      "The biggest change that I have seen in the Insurance industry, since my start in 1999, has to do with technology. There are so many great mobile trends now; including apps that make information simple and easy to access. it's been incredible to see."

      Rachelle's Answer

      "I would say that the most significant change to the insurance industry, since I joined the industry, has been technology and the changes that come with it. The industry has become more competitive because of it. With that said, I encourage the competition because it keeps most people in the industry honest, and encourages us all to try harder for our clients."

      Anonymous Answer

      "The most significant change since 1999 I have seen in the insurance has to do with technology, there are so many mobile trends now, including apps that make information simple and easy to access."

      Rachelle's Answer

      Technology certainly has changed the insurance industry! If you mention apps and mobile trends, it would be a nice added touch to mention the State Farm app and how their tech offering impacts their customers or improves their overall experience.

      Was this answer helpful? Yes or No
      Anonymous Answer

      "Coming to work for State Farm will be my initial entry into the Insurance industry. As a customer, I have noticed many technology changes over the years, specifically how to access & make changes to my own policy by introducing apps."

      Rachelle's Answer

      This is a great observation as a customer. Nice way of delivering an answer that works for you and your specific background!

      Was this answer helpful? Yes or No
  8. 8.

    Do you prefer to work with clients on their business/commercial insurance needs, or health/life insurance needs? Why?

      Some Insurance companies focus solely on commercial/business insurance while others work strictly on health/life insurance. Other insurance companies offer a full suite of services.

      Before interviewing with State Farm be sure that you understand exactly what they offer their clients. Your answer should highlight the ways that the company and your background are a match.

      Rachelle's Answer

      "I understand that State Farm offers a full suite of services to their clients. I have experience working in all types of insurance and am comfortable in most areas. If I had to choose one area of strength I would say that I have a few more years' experience in commercial insurance."

      Rachelle's Answer

      "Although I do have more experience in health and life insurance, I am very eager to gain more momentum in the area of commercial insurance. The variety, and challenge, would be welcome at this point in my career."

      Anonymous Answer

      "Business and commercial insurance, because I was a business owner, and I know the importance of understanding all about business insurance."

      Rachelle's Answer

      Great! Did you have a positive experience with your insurance provider as a business owner? There is room here for a brief story on how you were impacted as a business owner.

      Was this answer helpful? Yes or No
      Anonymous Answer

      "I understand that State Farm offers a full suite of services to its clients. As a new claims associate in the industry, I have not formed a preference & I'm confident I will succeed in whichever Insurance needs State Farm places me in."

      Rachelle's Answer

      Very good job making the Mock Questions framework suitable to your particular situation.

      Was this answer helpful? Yes or No
  9. 9.

    When it comes to Insurance, would you rather work face to face with clients, or in the background in a research and analysis based role?

      After researching State Farm, do you feel that they have a strong reputation based around customer relationship? Talk to the interviewer about your preference around number crunching vs. customer facing. No matter your preference, be sure to highlight your ability to be a proud face of the company.

      Rachelle's Answer

      "I am more of an analyst type and do prefer to be in the background, making the numbers happen. With that said; I am still a people person and would always put my best face forward in any customer facing situation."

      Rachelle's Answer

      "I am definitely more of a face to face communicator. I love being in the buzz of it all and I thrive in customer facing situations. I am also able to work in the background, when needed."

      Anonymous Answer

      "Face to face."

      Rachelle's Answer

      Any interviewer would love to hear why you prefer face to face. Remember that interviews are conversations. It's important to offer answers with a flow.

      Was this answer helpful? Yes or No
      Anonymous Answer

      "I am more of a problem solver & prefer to be in the background or over the phone making solutions happen. With that said, I'm still a people person & will always put my best self forward in any customer-facing situation."

      Rachelle's Answer

      Great use of the Mock Questions framework!

      Was this answer helpful? Yes or No
  10. 10.

    Do you consider yourself a creative thinker in the workplace or do you prefer to follow a predetermined set of rules?

      Most organizations prefer to hire candidates who can apply creative thinking when needed, but can also follow protocol and guidelines. Assure the interviewer that you are an individual who can achieve both.

      Rachelle's Answer

      "In the workplace, I naturally lean towards my preference of straightforward rules and expectations. From there, once I am comfortable in my knowledge base, I can start to think outside of the box. So - to answer your question - I would say I bring a healthy balance of both."

      Rachelle's Answer

      "I am most comfortable when my creativity is challenged. I like to think of new ways of working, and create alternate solutions to a variety of scenarios. With that said, I am more than capable of following a predetermined set of rules."

      Anonymous Answer

      "I like to apply creative thinking when needed but can also follow a protocol and guidelines."

      Rachelle's Answer

      Your answer provides a nice balance. Try adding in an example of a time when you were creative, and a time when you were able to follow firm guidelines.

      Was this answer helpful? Yes (1) or No (1)
      Anonymous Answer

      "I like to apply creative thinking when needed, but I follow protocols & guidelines. For example, I had a customer who needed an item our distributors did not carry. I spoke with my manager about ordering the item from a website & obtained permission to proceed."

      Rachelle's Answer

      You make a great point regarding creative thinking while following guidelines. Your approach to this customer query was highly creative, indeed. Did everything work out in the end? Be sure always to provide a result.

      Was this answer helpful? Yes or No
  11. 11.

    Have you obtained any Insurance related certifications or licenses?

      Some positions within State Farm will require you to hold special certification or licensing. These requirements may be different depending on the State that you are working in as well. Talk to the interviewer about any additional certifications you may hold and be sure to ask about their expectations and needs.

      Rachelle's Answer

      "In 2009 I completed my Certificate in General Insurance through the Insurance Institute of America (IIA). I am currently completing my Associate in Insurance Services (AIS) certificate. Are there any other certificates or licenses required to work in this role?"

      Rachelle's Answer

      "I am newer to this industry and just recently completed the Insurance Claims Training Course through FEMA. Are there any courses that you suggest I take immediately? I want to be well prepared for career growth at State Farm."

      Anonymous Answer

      "No, but I'm willing to obtain any certification or licenses needed."

      Rachelle's Answer

      This question would be an excellent opportunity for you to ask the interviewer if there are any prerequisites required for you to be successful in this position. Ask for specifics so that you can take action vs. giving a general statement.

      Was this answer helpful? Yes or No
      Anonymous Answer

      "Yes, I enrolled & completed an online pre-licensing Georgia Adjuster course, passed the GA state exam & just recently obtained my P&C GA adjuster license."

      Rachelle's Answer

      Excellent! It sounds like you are a go-getter who doesn't procrastinate in achieving specific goals.

      Was this answer helpful? Yes or No
  12. 12.

    At State Farm we prefer to hire individuals with longevity in mind. Where do you see your career 5 years from now?

      Interviewing, vetting, and hiring a new team member is an expensive and time consuming effort for any company. Assure the interviewer that if you were hired on with State Farm that you plan to stay long term.

      Rachelle's Answer

      "As you can see on my resume, I have strong tenure with my previous employers. I would love nothing more than to find a long-term home where I can naturally grow. Over the next 5 years I would love to be promoted within State Farm as I prove my strengths and abilities."

      Rachelle's Answer

      "In 5 years I would like to see myself as part of your executive team. I would also like to see the size of my portfolio triple in value from where it is today."

  13. 13.

    The Insurance industry boasts new trends and developments quite frequently. How do you stay on top of these changes?

      Being 'in-the-know' within the Insurance industry takes dedication as it is an ever-changing landscape. Talk to the interviewer about the ways in which you stay on top of new developments in the Insurance industry.

      Rachelle's Answer

      "I find it very exciting to research and study new trends and ideas in the Insurance marketplace. I have a few favorite blogs that I subscribe to. This way, I receive quick updates in my inbox every morning. If I find solid interest, or need clarification on any of the topics, I will research the concept or trend further."

      Rachelle's Answer

      "In order to stay up to date on insurance industry trends, I subscribe to a variety of google alerts. I am also an avid reader who follows industry influencers. With that said, I love to learn about new resources! Which are your favorite methods of staying on top of industry trends?"

      Anonymous Answer

      "I subscribe to some Insurance groups & companies to stay in the know of new trends & developments. Do you have resource recommendations & your favorite method for staying on top of industry trends?"

      Rachelle's Answer

      This is a nice start! If you can, add in details on what these subscribed resources are, exactly. Nice question at the end - this shows your desire to learn and be in-the-know.

      Was this answer helpful? Yes or No
  14. 14.

    How do you feel globalization has affected the Insurance industry?

      Globalization is a business concept that encourages international trade in order to strengthen the economic situation between Countries. Discuss with the interviewer your thoughts on how this practice may be affecting the Insurance industry.

      Rachelle's Answer

      "I feel that globalization has forced many companies to be creative and flexible when it comes to their business insurance needs. Namely, companies who now have international offices, hire offshore employees, and who participate in global trade. It has caused the Insurance industry to think outside of the box and has, in my opinion, created some very thought provoking challenges."

      Rachelle's Answer

      "I think that globalization has made the insurance industry more competitive; thus, creating a greater need for good reviews and customer satisfaction. Customers are better educated and that holds the entire industry more accountable."

  15. 15.

    In your most recent position, what was the size of your client portfolio? Was that manageable for you?

      If you are interviewing for an account manager or sales related role with State Farm, have you inquired into the size of portfolio that you are expected to manage?

      Disclose to the interviewer the size of your current, or most recent, insurance portfolio. Assure them that you are able to handle the volume required of you, should you be offered the position.

      Rachelle's Answer

      "With my current company I have a portfolio of $55M which I grew from $15M when I first started. I am comfortable with this volume but can certainly handle more if required. May I ask what the average Insurance agent's book of business looks like with State Farm?"

      Rachelle's Answer

      "My most recent portfolio was smaller than I would have liked which is why I am seeking a new opportunity. My preference would be to have an active portfolio in the $25-30 million range."

      Anonymous Answer

      "I supported over $150M in revenue, utilizing a team of over 15 customer service representatives. Although challenging, the size of the portfolio was manageable."

      Rachelle's Answer

      These are excellent details and will give the interviewer a strong idea of the workload you can manage.

      Was this answer helpful? Yes or No
  16. 16.

    Insurance contracts can be detailed and lengthy. How do you help your clients to understand their Insurance contract?

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  17. 17.

    Within State Farm many of our positions require a Bachelors or Masters Degree. Have you considered furthering your education in order to advance your career?

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  18. 18.

    Have you ever worked in a cross-functional environment?

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  19. 19.

    What type of work environment allows you to be the most productive?

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  20. 20.

    Rate your communication skills from 1-10 with proper examples backing your given rating.

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  21. 21.

    Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

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  22. 22.

    What do you know about the culture at State Farm?

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  23. 23.

    What leadership qualities do you possess?

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  24. 24.

    How do you respond to feedback?

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  25. 25.

    Do you think honesty is always the best policy?

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  26. 26.

    What are your salary expectations?

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  27. 27.

    Do you feel performance should be rewarded over experience?

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  28. 28.

    How often do you take work home with you?

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