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Edward Jones Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

Wealth management is an all encompassing term. How would you explain what we do at Edward Jones to someone unfamiliar with our company?

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Edward Jones Interview Questions

  1. 1.

    Wealth management is an all encompassing term. How would you explain what we do at Edward Jones to someone unfamiliar with our company?

      The term 'wealth management' can become fuzzy as there are many interpretations, along with a plethora of companies that offer wealth and financial investment services and products. The interviewer wants to see that you have conducted ample research on Edward Jones. Briefly discuss what you understand Edward Jones to do, in a way that anyone outside of the industry could follow.

      Rachelle's Answer #1

      "For someone who is not familiar with Edward Jones or even the term wealth management, I would describe the services as services for the affluent that include financial planning, portfolio management, and investment guidance. From research, I understand that the top products offered at Edward Jones include (A), (B), and (C) which fall into these categories."

      Rachelle's Answer #2

      "The easiest way to understand wealth management, and what you do at Edward Jones is the structured management of money, for those who are affluent, conscious about making their money work for them and conscious of planning for life's milestones such as retirement."

  2. 2.

    Walk me through your education and how it relates to a career in wealth management.

      Your formal education and industry training might be on your resume; however, the interviewer would like you to dig deeper and bring this education to life for them by discussing how your education has prepared you for this job with Edward Jones.

      If you have a finance-specific post-secondary degree, this answer will be straightforward for you. You can list completed coursework applicable to the products and services offered at Edward Jones.

      If you do not have an applicable degree, it's time to think about what you learned at your highest levels of education and how that knowledge applies (or will apply) to your work. Some of these skills could include:

      - Proposal Writing
      - Public Speaking
      - Presentation Building
      - Independent Learning
      - Academic Research

      Rachelle's Answer #1

      "I earned my masters' degree in finance from ABC University. My degree exposed me to the financial world and specific topics such as bonds, econometrics, economics, corporate finance, governmental finance, individual investment, statistics, and portfolio management. I am grateful for my education and how well it has supported me in my career."

      Rachelle's Answer #2

      "I will never be finished when it comes to my education and learning. Although my degree is in business administration, and not specifically finance, my school did prepare me very well for a career in wealth management. I took courses in economics, finance, management, and marketing; all important facets of wealth management."

  3. 3.

    What skills did you learn in your current role that will help you succeed at Edward Jones?

      To answer this question successfully, it's a great idea to take a look back at the job posting or job description, and take note of the skills that Edward Jones seems to request the most.

      Many job postings are repetitive, and you should be able to see which skills come up more than once or twice. Focus on those keywords when answering this question.

      Rachelle's Answer #1

      "I have learned a great deal from my current organization, and have gained many valuable new skills. I noticed in the Edward Jones job posting that you are seeking someone with solid results in cold calling, gaining referrals and networking. These are skills that I have worked very hard to master over the past few years. I make around 100 cold calls per week, and my referral rate is well above 40%; nearly double that of my co-workers. These are just some of the skills that will help me to succeed with Edward Jones."

      Rachelle's Answer #2

      "During my internship, I learned a lot about the art of conversation and getting to know clients by asking the right questions and being unafraid to dig deeper. In your job posting, you mention looking for a junior advisor who is curious by nature, knows how to ask the best discovery questions, and is great with research. These are just some of the skills I have recently developed, and I am eager to apply them in this role with Edward Jones."

  4. 4.

    Do you prefer to work independently, or with partners?

      This teamwork-based question will give the interviewer an idea of your preferred work style. The way you answer this question will show a bit about your personality and how you interact with others. You may work well without the need for much direction and collaboration, or maybe you are very driven by a collaborative and team-focused environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way.

      Rachelle's Answer #1

      "I understand that this role requires me to work both independently and with the partners and team at Edward Jones. In my current role, I work independently around 75% of the time, and I do appreciate the autonomy. With that said, around 25% of the time when I am collaborating with the team, I feel encouraged, challenged, and refreshed. It's great to have a balance of independence and teamwork."

      Rachelle's Answer #2

      "Being newer to my career, the more I can learn from partners and teammates, the better I will become in my career. So, although I can certainly work on independent tasks, I do prefer at this time to have more interaction with others, giving me opportunities to learn."

  5. 5.

    How would you explain mutual funds to someone unfamiliar with the concept?

      Mutual funds may be a basic concept to you, as a wealth management professional; however, the point of the question is for the interviewer to determine how well you can explain financial products to your clients.

      Edward Jones has a reputation for educating their clients, helping them to understand common concepts in wealth management better. Show the interviewer that you can deliver these expectations by simply and clearly describing what mutual funds are, being sure to highlight the benefits.

      Rachelle's Answer #1

      "I understand that the world of wealth management can be overwhelming and complicated, which is why it's imperative that I can explain concepts and products very simply. All a client wants to know is if the product is right for them, why it's right, and what kind of results they can expect. For that reason, I would explain mutual funds as a professionally managed money pool. The money pool is used to purchase securities, ideally resulting in a financial return for every investor."

      Rachelle's Answer #2

      "Mutual funds are a basic financial concept, so it's important that every one of my clients has a solid idea on how they work. I would tell a client that when they buy a mutual fund, they are pooling their money with many other investors. This pooled money lets them invest more widely for a lower cost. A professional manager decides where to invest this money pool. Mutual funds are flexible, allowing a client to buy or sell their funds at any time."

  6. 6.

    How do you deal with client rejection or objections?

      Part of working in wealth management is sales and, what comes with sales, is facing rejection and objections regularly. Talk to the interviewer about any formal training you have in objection handling. Be prepared to discuss how you handle, and bounce back from, rejection.

      Rachelle's Answer #1

      "I love the quote by Tom Hopkins that says, 'Begin always expecting good things to happen.' This quote encompasses my approach to sales and even client rejection. I know that my offering is better than the rest, and I stand behind my work and maintain integrity in everything that I do. The 'right' client for me is one that will see these qualities right away and be willing to hear me out, at the very least. When I hear the word 'no,' I understand 'not right now.' No is not forever, and I will continue to massage even the 'no' relationships until they turn into a yes!"

      Rachelle's Answer #2

      "To be a successful professional in the wealth management industry, I must rely on my reputation, referrals from others, and professional follow up. For these reasons, no matter how a customer rejection might make me feel, I vow to remain professional. I am a positive person by nature, so I when rejection comes my way, I will ask more questions to see if I can find the true source of the objection."

  7. 7.

    Do you have experience preparing and delivering presentations?

      Part of what you may be expected to do at Edward Jones could be planning, preparing, and delivering presentations to clients or other stakeholders. As most of us know, public speaking can be intimidating, causing fear in a lot of people. It's okay to be nervous; however, the interviewer wants to see that these nerves do not get in the way of your preparation and ability to communicate well.

      If applicable, discuss any courses or training you have taken, related to public speaking and presentations. Assure the interviewer that you are capable by reviewing times in the past when you have prepared and given presentations. Be sure to include details such as the topic, what the setting was, and how many people you presented to.

      Rachelle's Answer #1

      "In my current role, I regularly present to my clients, and my team of 20 advisors. To help me gain confidence as a speaker and presenter, I became a Toastmasters member two years ago. Since joining, I have taken courses such as 'The Better Speaker' series, 'Beginning Your Speech,' and 'Concluding Your Speech.' I also have training in PowerPoint, ensuring that my presentations are visually engaging."

      Rachelle's Answer #2

      "The bulk of my presentation experience comes from my time in university, where I prepared a variety of speeches and decks. I am a confident public speaker and was able to present to a group of my peers without any issues. I look forward to gaining even more experience in preparing and delivering professional presentations for clients and internal stakeholders."

  8. 8.

    This role with Edward Jones is very independent. How do you prospect for new customers?

      The interviewer would like you to take them through your prospecting process. Because this question is open-ended, it can be easy to go on and on about every small step that you take. The primary purpose is to show the interviewer that you keep yourself organized and have a well thought out approach to building your business. Keep your answer on track while bringing your process to life!

      Rachelle's Answer #1

      "I have a few very effective techniques when it comes to prospecting for new customers. First, I make sure that all of my prospects are in my CRM so that I never skip a beat. I ask for referrals from all of my clients and make warm calls from that list. More passively, I write a lot of wealth management content and publish it on LinkedIn, positioning me as a thought leader and getting my name out there. I gain a lot of leads from this approach. Another highly effective prospecting technique has been attending networking events and joining my city's commerce board."

      Rachelle's Answer #2

      "As I build my business as a new financial advisor, it's important that I get my name out there through networking and getting to know people in my community. I volunteer a lot and attend many commerce meetings, which gives me exposure to new people and potential clients. I do a lot of social media marketing in the form of educational posts, which starts conversations online with prospective customers that I may not otherwise meet in person. I also spend time warm calling from my LinkedIn connections."

  9. 9.

    Financial Advisors with Edward Jones who are active in their community see more success. Tell me about an organization or group outside of work with which you are involved.

      The interviewer would like to know if you are giving of your time and involved in your community. As a Financial Advisor, a lot of your success comes from networking and getting your name out into the community. Volunteer work and community involvement showcase strong character and selflessness, which are all qualities that make a great advisor. Talk to the interviewer about how you are active and involved outside of work.

      Rachelle's Answer #1

      "I recently began sitting on the business commerce board for our city. Part of what we do it raise funds for local schools and other needs for the community, while also providing helpful resources to local business owners. I have thoroughly enjoyed my experience so far and plan to dedicate myself more often to giving back to others."

      Rachelle's Answer #2

      "Aside from being a Financial Advisor, I am also the parent of three young children. Their schools and sports groups are often running community fundraising events. This year I volunteered to be a school committee treasurer. It doesn't take up much of my time, but it does feel great to be an active parent helper."

  10. 10.

    Edward Jones is client-centric. How do you continually strengthen relationships with your exciting client base?

      Many employees in the wealth management industry are commission-based and rely on excellent relationships with their client base to make a healthy wage. For these reasons, it's in your best interest to have a solid strategy when it comes to building strong relationships with new clients and building upon your existing client base at the same time. Discuss some steps that you take to ensure you have profitable client relationships.

      Rachelle's Answer #1

      "It's important to me that I take time out of every day to strengthen relationships with my prospective customers as well as my existing client base. For me, it's all about adding value to my offering. This value could be in the form of my monthly newsletters, or the market reports that I publish quarterly. I spend the time to craft interesting downloads, whitepapers, and other PDFs focused on educating my contacts. This way, they become more comfortable with me and being to see me as a thought leader in wealth management. In turn, because of these frequent touchpoints, I am often the first name they think of when they are ready to build a stronger financial future."

      Rachelle's Answer #2

      "I think that one of the keys to client connection, as a Financial Advisor, is to have an approachable, professional brand. I learned in business school that humanizing your brand was essential for client engagement. Everyone wants to feel a connection with their advisor, and one built on trust and loyalty. I plan to approach client engagement in a hands-on manner that includes as many phone calls, follow-ups, and in-person meetings as possible."

  11. 11.

    Do you have your Certified Financial Planner (CFP) designation? If not, is this something you would like to achieve?

      Being a Certified Financial Planner (this may be called something else in your region) is a prestigious designation because it shows your clients that you can meet their needs despite the evolving requirements in the financial planning realm. During your certification, you take a plethora of topics including financial analysis, retirement plans, education, and disability plans, economics, credit and debt, investments, law, insurance, and more.

      If you already possess industry certification(s) that is great! Take the time to discuss what you learned and express the importance of continued education.

      If you are not yet certified, be sure to let the interviewer know that gaining further industry designations is in your short-term career.

      Rachelle's Answer #1

      "I believe it's imperative to be part of a national or federal body that educates and designated professionals in the wealth management industry. I am a certified financial planner and do enjoy the benefits of having the CFP letters behind my name. They signify trust and knowledge, which are two things for which an investor should always look. I will continue to educate myself, past the CFP designation as my career goes on."

      Rachelle's Answer #2

      "I have registered for my first information session and plan to earn my CFP designation in the next 2.5 years; once my application is approved by the board. I look forward to offering additional knowledge to my clients, and this designation is an important first step."

  12. 12.

    As a wealth management professional, have you ever been asked to act unethically? If so, what did you do?

      It's no secret that unethical behavior in the finance industry is widespread. Every day of the week, we hear in the news of somebody new facing fines and jail time for financial crime.

      Edward Jones takes pride in their reputation and part of maintaining this reputation means ensuring those they hire are operating entirely above board. If you have ever been asked to act unethically, talk about the situation without speaking poorly of another finance professional, or past employer. If this situation has never happened to you, that's great! Take a minute to assure the interviewer that you will always act with the utmost integrity.

      Rachelle's Answer #1

      "In my career, I have been offered gifts from clients, and although this is not a direct crime, it never feels right to accept anything lavish from a client. I do everything that I can to keep my relationships strictly professional. You can rest assured that I would act with utmost honesty and integrity, representing Edward Jones with pride every day."

      Rachelle's Answer #2

      "I am newer to my career and have never encountered a situation that rode a grey line. I would never do anything to jeopardize my company, career, or professional reputation. Should a situation be serious, I would report it to my employer or governing board immediately."

  13. 13.

    How do you show potential clients that you are a trusted source for information on wealth management and other financial topics?

      It's crucial, as an advisor or professional in the wealth management industry, that you can instill a feeling of confidence in your clients. Your clients have to be able to trust that you are in-the-know and that you do everything you can to provide them with the most up-to-date information, protecting their money and helping them to grow their financial situation. Discuss what you do to show potential clients that you should be their go-to source when it comes to their financial future.

      Rachelle's Answer #1

      "For me, as a wealth management professional, it's most important that I show my clients the value they would receive from working with me, long before they officially hire me. Every quarter, I provide my clients, and prospects alike, with an in-depth market report. I research and write the report myself, ensuring that I am a thought leader and someone they can trust. If big news comes out, I aim to be the first person in the inbox, offering them tips and tricks on how to max out their investments."

      Rachelle's Answer #2

      "Showing that I am with them every step of the way is crucial. I will give reading recommendations to my prospective clients and do everything I can to empower them. When a potential client sees that I am looking out for them, even when they haven't committed to working with me yet, I bring trust and value to the equation."

  14. 14.

    Why do you want to work in wealth management, and where would you like your career to take you?

      The interviewer wants to know what stems your passion for a career in wealth management. Talk a bit about your history in the industry, how your post-secondary education propelled you into this career, or perhaps how your own experience with a Financial Advisor piqued your interest.

      Next, think about where you want to grow with Edward Jones. Take a look at the natural career path, from the role you are currently interviewing for, and up a few steps. Do you have ambitions to step up with Edward Jones and earn a title promotion? Discuss where you want your career to take you, being sure to show enthusiasm for potential job promotions and opportunity.

      Rachelle's Answer #1

      "I obtained my masters' degree in finance thinking that I would be joining a corporate banking environment. That is until I met a seasoned financial investment advisor who shared with me her career path and successes. I loved the flexibility that she had in her career and that her income potential was never capped like mine would be in a corporate environment. It was history from there! Today, I would like to grow my career to include branch management or a regional position for Edward Jones. "

      Rachelle's Answer #2

      "Growing up, my parents were always teaching me about planning for my financial future, so I believe the seed of interest was planted with me very early. I have a keen interest in making investment suggestions to help people create a sound financial plan. During university, I was the go-to person for other students who wanted to become involved in penny stocks, and from there, my interest flourished. As a recent finance graduate, I am ready to start my career as a junior advisor and work my way into a senior advisory role with Edward Jones when the time is right."

  15. 15.

    In an initial client meeting, how do you first assess a client's financial position?

      When it comes to a clients' financial position, and their financial risk tolerance, it's imperative that you, as a wealth management professional, know how to accurately and carefully assess their actual financial status. Show the interviewer at Edward Jones that you can take the appropriate steps when first meeting or onboarding a new client.

      Rachelle's Answer #1

      "As a responsible wealth management professional it is essential to me that my clients know their bandwidth when it comes to the risk they are willing to take, and where they want to be in the near, and far future. I saw a lot of pain during the economic downturn as so many investors over-estimated their ability to stomach the risk and the downside of investing. When first assessing a clients' actual financial position, I ask a lot of discovery questions. I also perform time horizon tests such as NestEgg Estimates and other stress tests to ensure they understand where they are as far as their financial future and the risk they are willing to take."

      Rachelle's Answer #2

      "There are many ways to assess my client's financial position. I am analytically minded and know that the truth is always in the numbers, so I rely on a lot of data that comes from stress and tolerance tests. I ask a lot of questions regarding future planning and their level of comfortability when it comes to risk. Everyone is different, and it's critical that I treat each client as a unique case."

  16. 16.

    How do you stay current on developments and trends in wealth management?

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  17. 17.

    Tell me about the systems and tools that you lean on to do your job.

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  18. 18.

    As a Financial Advisor, your compensation is tied directly to your productivity. How do you feel about working in a highly commissioned role?

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  19. 19.

    Analytical skills are critical to success as a Financial Advisor. In which ways are you analytically minded?

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  20. 20.

    Which factors do you believe most impact the growth of the wealth management industry?

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  21. 21.

    Many Edward Jones employees work as though they are independent business owners. Talk to me about what makes your entrepreneurial by nature.

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  22. 22.

    When you suffer a setback in your portfolio, how does that emotionally affect you?

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  23. 23.

    How would you build a relationship with a client with an intimidating nature?

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  24. 24.

    How will your skills complement Edward Jones, if hired?

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  25. 25.

    Name for me what you believe to be the biggest challenge facing the wealth management industry today.

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  26. 26.

    Would you cold call for a year if it meant you had a steady client list afterward?

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  27. 27.

    Have you ever broken a non-disclosure, privacy, or confidentiality agreement?

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  28. 28.

    Do you have a personal or professional mission statement?

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  29. 29.

    Do you have any questions about this job, or working for Edward Jones?

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  30. 30.

    What are your pay expectations for this role?

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