30 Travelers Interview Questions & Answers
Table of Contents
- 1. Adaptability Questions
- 2. Behavioral Questions
- 3. Capability Questions
- 4. Career Goals Questions
- 5. Communication Questions
- 6. Compatibility Questions
- 7. Diligence Questions
- 8. Discovery Questions
- 9. Education Questions
- 10. EQ Questions
- 11. Experience Questions
- 12. Job Satisfaction Questions
- 13. Leadership Questions
- 14. Performance Based Questions
- 15. Problem Solving Questions
- 16. Salary Questions
- 17. Teamwork Questions
Adaptability
1. Do you prefer working outside of the box or within a set of predetermined rules?
Why the Interviewer Asks This Question
Most organizations prefer to hire candidates who can apply creative thinking when needed but can also follow protocols and guidelines. So this question aims to assess how adaptable and versatile you are. Looking back on your work experience, determine when you've been creative and thought outside the box and when you've been more of a critical thinker and worked within certain limitations. Think of instances where you've taken calculated and informed risks when information or resources were limited.
Written by Kevin Downey on June 27th, 2023
What You Need to Know
"Insurance is anything but boring. After all, it's about helping and protecting people's lives and businesses. Helping others will always be at the core of everything you do. Each day has new challenges to solve. You can leave your stamp on projects and impact others like never before. Our business is complex and intellectually stimulating. It's a business built on risk and planning ahead, about imagining the future. Whether you're underwriting policies, providing claim service, delivering new technologies to interact with our customers, or bringing new products to market, no matter which path you take, joining us means working with some of the most talented people in the industry. And all of us here think that's pretty exciting!"
Written by Kevin Downey on June 27th, 2023
1st Answer Example
"In the workplace, I naturally lean towards my preference for straightforward rules and expectations. Once I am comfortable with my knowledge base, I can start to think outside the box. So, to answer your question, I would say I bring a healthy balance of both."
Written by Kevin Downey on June 30th, 2023
2nd Answer Example
"I am most comfortable when my creativity is challenged. I like to think of new ways of working and create alternate solutions to a variety of scenarios. With that said, I am more than capable of following a predetermined set of rules."
Written by Kevin Downey on June 30th, 2023
User-Submitted Answer
"I do think of myself as a creative thinker and enjoy creative approaches and strategies to write new accounts."
Written by an Anonymous User
Our Professional Interview Coach
Chad Wilson Reviewed the Above Answer
It is clear you prefer creative thinking, but I would suggest adding a sentence that assures the employer you are also able to follow protocols and guidelines when needed. I have offered a slightly revised response to consider.
"I do think of myself as a creative thinker and enjoy creative approaches and strategies to write new accounts. At the same time, I am also capable of following a predetermined set of rules when the situation calls for a specific procedure."
Behavioral
2. Would you rather work face-to-face with clients or behind the scenes?
Why the Interviewer Asks This Question
This question aims to determine if you are an extrovert who prefers the more social role of an insurance broker, an introvert who prefers the behind-the-scenes work of an underwriter, or more of an ambivert who enjoys a little of both, such as the role of a claims adjuster. How you answer this question will help your interviewer determine whether there may be a role more suited to you within their company or the direction you may take your career next.
Written by Kevin Downey on June 26th, 2023
How to Answer
As they advertise on their careers site, "No matter which path you take, no matter if you are a new grad or experienced professional, joining us means working with some of the most talented people in the industry. You can leave your own personal stamp on projects and impact others like never before." Be open and honest about your preference and the direction you might like to take your career with them.
Written by Kevin Downey on June 26th, 2023
1st Answer Example
"I am more of an analyst type and prefer to be in the background, making the numbers happen. With that said, I am still a people person and would always put my best face forward in any customer-facing situation."
Written by Kevin Downey on June 30th, 2023
2nd Answer Example
"I am more of a face-to-face communicator. I love being in the buzz of it all, and I thrive in customer-facing situations. I am also able to work in the background when needed."
Written by Kevin Downey on June 30th, 2023
User-Submitted Answer
"I am more of an analyst type and do prefer to be in the background, making the numbers happen. With that said; I am still a people person and would always put my best face forward in any customer-facing situation."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Great--this shows a high level of self-awareness and an understanding of your strengths, while still exhibiting a lot of flexibility.
Capability
3. How often do you take work home?
Why the Interviewer Asks This Question
A large percentage of salaried people occasionally take work home with them. However, this isn't always the sign of a dedicated worker willing to go the extra mile. Often it's the sign of a bigger problem, such as poor time management skills and an imbalance between one's personal and professional life. Therefore, how you answer this question could inform your interviewer of the likelihood you'll find job satisfaction with Travelers or if you'll be more prone to burnout syndrome.
Written by Kevin Downey on June 26th, 2023
What You Need to Know
Travelers is investing in the work-life balance of their employees through several approaches "by considering employee safety and wellness holistically." Two of these are investing in their employee assistance program and ensuring their employees have competitive paid holidays and time off. "Travelers provides paid company holidays and a very competitive paid time off benefit so employees have the flexibility they need to balance their personal and work priorities. Through Life Balance, employees and their family members have access to professional counseling services and work-life seminars, resources, and referrals. Start your career at Travelers with more than four weeks of PTO, with the option to buy even more."
So go in well aware of what they have to offer by investing in your work-life balance, and meet them halfway by showing the measures you take to invest in that balance.
Written by Kevin Downey on June 26th, 2023
1st Answer Example
"I make sure to utilize my work hours very efficiently, so the only time I take my work home is when there is an extremely stringent deadline. I would say that, overall, I take my work home maybe twice per month. It's all about being diligent with your time in the office!"
Written by Kevin Downey on June 30th, 2023
2nd Answer Example
"I will take my work home with me anytime I am in danger of missing a deadline. I would much rather work overtime hours than let a client down."
Written by Kevin Downey on June 30th, 2023
User-Submitted Answer
"I will take my work home with me anytime I feel that a deadline may be close. I would much rather work request overtime hours than let a deadline pass."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Great--it's clear that you have a very strong work ethic and are committed to getting your tasks done, even if your work requires overtime. This time of dedication is a great asset to any employer!
Career Goals
4. Why Travelers?
Why the Interviewer Asks This Question
This question aims to reveal how familiar you are with their company and if you've identified how their career opportunities align with your career goals. So take ample time to prepare and do your homework on everything you can learn about Travelers. If you spend enough time combing through their website, you'll find a few sections where they offer advice to their applicants. Here's a good piece of advice that can help you navigate this question: "Know yourself. Understand why you want the job and how it will help you achieve your professional goals. Be able to clearly state the skills you possess that would benefit the organization, as well as those which you're working to improve to ensure you'd be successful in the position."
Written by Kevin Downey on June 26th, 2023
Experienced Example
"The career paths within the company are very much in line with my career goals. And as I know there isn't much of a trajectory as an underwriter, I am interested in working my way into a senior position, if possible. I also know you have offices in Ireland, and it is my dream to relocate there one day. If this is possible, I would rise to the occasion and do whatever it took to attain that goal."
Written by Kevin Downey on June 26th, 2023
Career Goals
5. Where do you see your career five years from now?
Why the Interviewer Asks This Question
Interviewing, vetting, and hiring a new team member is expensive and time-consuming for any company. Therefore, before investing the group effort and payroll hours in onboarding and training a new hire, they want to make sure the candidate they choose has longevity in mind. One way to determine whether you are interested in long-term employment is by assessing how your career goals align with the opportunities they offer. One way of assuring them of this is by identifying the value propositions they advertise in their recruiting efforts.
Written by Kevin Downey on June 27th, 2023
What You Need to Know
Here is an employee testimonial posted on their careers webpages that offers a glimpse of what your career path at Travelers could look like: "Travelers' commitment to growth and development is second to none. In a matter of months, I have gone from taking calls and servicing customers' needs to leading team huddles, running team coaching sessions, and creating community outreach projects. Travelers has given me the space and tools necessary to propel myself forward by investing time in my development as an individual and for this, I will be forever grateful."
Written by Kevin Downey on June 27th, 2023
1st Answer Example
"As you can see on my resume, I have strong tenure with my previous employers. I would love to find a long-term home where I can naturally grow. Over the next five years, I would love to be promoted within Travelers as I prove my strengths and abilities."
Written by Kevin Downey on June 30th, 2023
2nd Answer Example
"In five years, I would like to be part of your executive team. I would also like to see the size of my portfolio triple in value from where it is today."
Written by Kevin Downey on June 30th, 2023
User-Submitted Answer
"I would love nothing more than to find a long-term career where I can naturally grow. Over the next 5 years, I would love to be promoted within Travelers as I prove my strengths and abilities possibly to a higher position possibly to a manager or supervisor's role."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Great response--it's evident that you're interested in putting down roots at Travelers! Do you have an idea of the type of promotion/next step that you're hoping for? If so, I suggest including this. (After all, "be promoted" is an important goal, but it feels a little vague!)
Communication
6. Insurance contracts can be detailed and lengthy. How do you help your clients understand their insurance contracts?
Why the Interviewer Asks This Question
Your interviewer needs to ensure whomever they hire will preserve the company's reputation. This question is designed to test your communication skills, particularly how effectively you communicate complex topics in simpler terms. How you answer will inform them of how effectively you would earn the trust of your customers while meeting their expectations, ensuring they clearly understand what they are signing up for with each policy.
Written by Kevin Downey on June 27th, 2023
What You Need to Know
You want to fit their mold. Explain how your approach is similar to theirs by adopting language similar to what they use in their messaging. For example: "Can you imagine yourself representing a trusted industry name like Travelers? Our Representatives are the 'voice' of Travelers to millions of customers all over the world. To succeed, you'll need great communication skills, attentiveness, strong product knowledge, and an ability to anticipate and resolve customer needs." Walk the interviewer through your method of explaining complex contracts and policies to your customers.
Written by Kevin Downey on June 27th, 2023
1st Answer Example
"Insurance policies and contracts can appear complicated to my clients. I will walk them through each section before they sign and use simpler terms and analogies when needed. I have often had clients comment on my ability to relay the information to them in an easy-to-understand method."
Written by Kevin Downey on June 30th, 2023
2nd Answer Example
"Yes, insurance contracts can be difficult to understand! I do not want to assume that a client is struggling, so I will let them go through the contract at their own pace and then encourage questions through all steps in the process."
Written by Kevin Downey on June 30th, 2023
User-Submitted Answer
"Explaining the contract to the client briefly but also send a copy for their review and explain they can reach out with any questions."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
You do a good job of breaking down a process that can be complicated and confusing--good for you!
Communication
7. How would you describe your relationship with your customers?
Why the Interviewer Asks This Question
Interviewers ask this question to determine your familiarity with their work culture and evaluate how well you would fit in. As they detail online, they pride themselves on "a constant sense of urgency, empathy for our customers and detailed analytical skills. This is what it takes to grow and thrive on our team. Regardless of where you work with the organization, you will be part of a customer-centric culture that values: integrity, discipline, accountability, teamwork, and Ingenuity." Talk to the interviewer about your strategy for building strong customer and client relationships. What steps do you take to nurture them and ensure that their brand loyalty is maintained?
Written by Kevin Downey on June 27th, 2023
1st Answer Example
"My customer and client relationships are best described as open and honest. I believe the more upfront and transparent you are with your clients, the more likely they are to return. I value my clients and nurture those relationships as much as possible."
Written by Kevin Downey on June 30th, 2023
2nd Answer Example
"My customer and client relationships are most important to me. A happy client is a client that will help me to achieve my targets and goals. Happy clients offer referrals and give you their business because you have developed trust with them. My client relationships can best be described as valued, nurtured, and well-crafted."
Written by Kevin Downey on June 28th, 2023
User-Submitted Answer
"My customer and client relationships are best described as open and honest. I believe that the more upfront and transparent you are with your clients, the more likely they are to return. I most definitely value my clients and am sure to nurture those relationships as much as possible."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Good response! Openness and honesty are critical; I suggest also supplementing this by adding a few words about your interpersonal skills and ability to form relationships with all kinds of customers.
Communication
8. Tell me about a time things didn't go according to plan as the result of a communication breakdown.
Why the Interviewer Asks This Question
This question not only tests whether you take ownership of your past mistakes and setbacks. It evaluates what you've learned from those setbacks and how you have grown professionally from the experience. Success isn't possible without failures. Someone who learns from their setbacks is an asset. Someone who learns nothing and repeats those mistakes is a liability. Travelers offers the following advice to their candidates: "Understand why you want the job and how it will help you achieve your professional goals. Be able to clearly state the skills you possess that would benefit the organization, as well as those which you're working to improve to ensure you'd be successful in the position."
Written by Kevin Downey on June 27th, 2023
1st Answer Example
"I once misread an email from one of my subordinates. The punctuation was incorrect, and I read it in a harsh tone rather than the positive one that was intended. After a tense conversation, the employee clarified her intention, and it seems I was mistaken. She and I agreed to exercise verbal communication regularly to avoid a similar situation from happening again."
Written by Kevin Downey on June 30th, 2023
2nd Answer Example
"I had a manager text me about a client who was not happy with the results of my work. I was upset because I try my best at all times, and I felt that the conversation would have been better delivered to me in person. The next day, I approached the manager and requested that future communication of that nature be conducted in person instead
of text message. I did apologize for my initial defensive reaction."
Written by Kevin Downey on June 30th, 2023
User-Submitted Answer
"I had my manager have a meeting with me about the workflow of the company. On my team there were five people working on different tasks, suddenly they all decided to quit causing all pressure of different work tasks on me. I had to then spread out the work for my work week which delayed the results of my work. I was really upset, because I try my best at all times, and felt that the conversation would have been better if the company decided to hire people to fill those positions. The next day, I approached the manager and requested that all future communication of that nature be conducted in person with the boss as he was unaware of the workflow and what the company was falling behind on. I did apologize for what was going on but determined this was the best way to fix the situation. After a meeting with my boss, he was now aware of the workflow, and changes were eventually made to impact our goals in a positive way."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
What a tough situation you found yourself in! This is a great specific example you provided, but I suggest taking this one step further. What was the impact? How did your communication with your boss change the situation going forward?
Communication
9. How would you rate your communication skills?
Why the Interviewer Asks This Question
This question aims to assess how familiar and effective you are in all the primary types of communication, including written, verbal and nonverbal communication, visual communication, active listening, and contextual communication. When answering, communicate as effectively as possible. Make sure your answer is coherent, clear, and concise, and emphasize how you take every measure to be empathetic and courteous to your customers and their needs and that what you communicate is well worded and not only truthful but factual.
Written by Kevin Downey on June 27th, 2023
What You Need to Know
Consider this statement from Travelers' website when formulating how to answer this question in your own words: "We understand the importance of a human connection. We aim to attract, hire, and develop employees with empathy, integrity, and professional expertise. Our goal is to hire and nurture people who care about the long-term success of Travelers, which includes caring about the well-being of our customers and providing exceptional service to our customers and agent and broker partners."
Written by Kevin Downey on June 27th, 2023
Answer Example
"I rate my communication skills as a 9/10 as I am not always as clear as I would like. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."
Written by Kevin Downey on June 30th, 2023
Experienced Example
"I will rate myself an 8/10 because I value communication, but just like most people, I have things to learn. I ensure clear communication by utilizing multiple methods of delivering messages, and I give ample time for questions before implementing changes. I am a very pragmatic and empathetic communicator. I actively listen and mirror, and I constantly ask if there is anything I need to clarify anytime I am leading the conversation. I am also fully capable of adapting my communication style to others."
Written by Kevin Downey on June 28th, 2023
User-Submitted Answer
"I would rate my communication skills either a 9 or 10. I am a perfectionist at my work and communication with my peers. If there is an issue with clarifying any questions I would be asked. Some ways that I ensure clear communication are by utilizing multiple methods of delivering messages and I give ample time for questions before implementing changes."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
That's wonderful that you have such strong communication skills! This response should have specific examples to back your rating, though. You mention being a perfectionist when it comes to communication; can you provide a few examples of what perfection means to you? Are you referencing verbal communication, written communication, or both? A few specific examples will help to take your response from good to great!
Compatibility
10. What does integrity look like to you?
Why the Interviewer Asks This Question
This question pivots from honesty and shifts to your ethics. As Travelers puts it, "We always strive to do the right thing for the right reason through the application of the right tactics." Look up Travelers' code of conduct and ethics online. Identify how your sense of ethics aligns with theirs, and share with your interviewer your professionalism and what doing the right thing looks like to you.
Written by Kevin Downey on June 27th, 2023
Answer Example
"I show integrity at work all the time. I show integrity by keeping my promises, earning and keeping the trust of my colleagues, and avoiding all workplace gossip. In my last position, I was responsible for the cash deposit every day. There was never a discrepancy in the four years I worked there. I also show my integrity by being a consistently reliable employee. Consistently showing excellence through integrity is incredibly important."
Written by Kevin Downey on June 28th, 2023
Experienced Example
"I see integrity as always doing the right thing. Sometimes it takes courage. I see it as always being true to my word, which attests to my character. To follow through on my commitments and take ownership of my mistakes. By not overstepping my bounds and always standing tall."
Written by Kevin Downey on June 28th, 2023
User-Submitted Answer
"I show integrity at work all of the time. It's an incredibly important thing, to consistently show excellence through integrity. In the workplace, I show integrity by keeping my promises, earning and keeping the trust of my colleagues, and avoiding all workplace gossip."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Great response--avoiding workplace gossip is tough to do!
Compatibility
11. Would you say honesty is always the best policy?
Why the Interviewer Asks This Question
Honesty has as much to do with communication and emotional intelligence as it has to do with integrity. Travelers defines their brand of honesty as earning and maintaining the trust of their clients. "At Travelers, so much of our culture is built on trust - the trust we earn from our customers in challenging times and the trust we place in each other every day. That trust is built upon honesty, integrity, and accountability - values that serve as the foundation for all that we do." Focus on your integrity when answering this question. Explain that you are guided by logic rather than emotions.
Written by Kevin Downey on June 27th, 2023
Experienced Example
"Well, I think honesty is the best policy when it is conducive to acting from a place of integrity. If a person decides to be honest with ill intent, that lacks integrity. If someone is being a gossip, then that also lacks integrity. So it all depends on the context and motives behind the honesty."
Written by Kevin Downey on June 28th, 2023
Answer Example
"Sometimes full disclosure can damage someone's self-esteem, and reality isn't always best expressed in full and can be self-indulgent based on the person's intention. In those instances, honesty isn't always the best policy. I feel that honesty is the best policy so long as the honest comment is not meant to be hurtful."
Written by Kevin Downey on June 28th, 2023
User-Submitted Answer
"I do believe honesty is the best policy as long as it doesn't impact someone in a hurtful way."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
That's great that honesty is such an important quality to you! You should consider further developing this response in order to deepen its impact. Are there circumstances where you'd be less-than-honest in order to spare someone's feelings? Can you provide an example?
Compatibility
12. What do you know about Travelers' culture?
Why the Interviewer Asks This Question
Do your homework before your interview and determine what parts of Travelers' work culture you find attractive. Don't limit yourself to their website, either. Look up customer reviews, employee reviews, and testimonials, and even speak to those who work for the company. The more you speak with authority on their culture, the more engaged you'll seem.
Written by Kevin Downey on June 27th, 2023
What You Need to Know
Travelers breaks their culture down into four essential elements that make them who they are while empowering all they do: "Putting the place first, long-term thinking, collaboration, and commitment to everyone else's success. We believe that where we work is a big part of who we are. Our culture is the foundation of our business and has driven our success for decades. By maintaining and strengthening our foundational cultural values with the same long-term perspective, we will continue to leverage the expertise while capitalizing on the fresh ideas of new talent. We have a responsibility to pass on our unique culture to the next generation of Travelers employees. We're here for each other. We care about the well-being of this place and everyone who works here. We support each other and know that we make better decisions together. Most of all, we do the right thing for our coworkers, our customers and our communities."
Written by Kevin Downey on June 27th, 2023
Answer Example
"I have researched Travelers a great deal and have found that your company has an impressive industry reputation and maintains a strong focus on a family-based atmosphere, even through your growth mode. I would be thrilled to learn from your leadership team. From my research, I learned you are very involved in the community and put a lot of effort into developing your employees. I appreciate that your company rewards employee dedication through career growth and educational opportunities."
Written by Kevin Downey on June 28th, 2023
Experienced Example
"My last position had a competitive atmosphere that felt antithetical to motivating productivity, teamwork, and collaborative innovation, and limited to short-term thinking. What I love about Travelers is how their values emphasize long-term thinking, collaboration, and commitment to everyone else's success."
Written by Kevin Downey on June 28th, 2023
User-Submitted Answer
"Travelers are committed to looking out for others. Travelers have an enduring promise to secure, respect, and care for their customers. Travelers have endless opportunities for growth within the company and believe in the power of innovation which allows brainstorming new solutions and looking for new ways to improve their business and process. Travelers care about the well-being of their employees and support each other by making decisions together. Most of all do the right thing for their co-workers, customers, and community. Travelers have a diverse workforce that is open to all avenues of race, culture, gender, age, disability, marital status, and sexual orientation. "
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Excellent response--this shows that you've done your research and have a thorough understanding of the company culture!
Diligence
13. How do you stay up to date on new trends and developments in the Insurance industry?
Why the Interviewer Asks This Question
Being 'in the know' in the Insurance industry takes dedication because it is an ever-changing landscape. Your interviewer is curious whether they could count on you to be a trusted resource for your clients and teammates. So share with them the methods you employ to stay current on policy changes, developing trends, and regulations in the insurance industry. "Sustainability at Travelers means performing today, transforming for tomorrow, and fulfilling our promise to our customers, communities, and employees. Our long-term success depends not only on our business strategy and competitive advantages but also on keeping our promise to be there for our customers, communities, and employees."
Written by Kevin Downey on June 27th, 2023
Answer Example
"I find it very exciting to research and study new trends and ideas in the Insurance marketplace. I have a few favorite blogs that I subscribe to. This way, I receive quick updates in my inbox every morning. If I find solid interest, or need clarification on any of the topics, I will research the concept or trend further."
Experienced Example
"In order to stay up to date on insurance industry trends, I subscribe to a variety of google alerts. I am also an avid reader who follows industry influencers. With that said, I love to learn about new resources! Which are your favorite methods of staying on top of industry trends?"
User-Submitted Answer
"I stay on top of these changes by obtaining newsletters and insurance resources. Sometimes when offered I would sign up for new training/information classes. I have taken training courses online for knowledge of CPT codes which are now deleted or an additional digit or modifier is needed. Also courses for changes with ICD-10."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a great start, but I suggest incorporating a few more specifics into your response. For example, what specific training classes have you taken? Is there industry-specific reading material that would be helpful for keeping up with trends? These specific details will take your response up a notch!
Discovery
14. What is your desert island movie?
Why the Interviewer Asks This Question
Your interviewer will typically pose a question like this at the end of the interview, giving you one last opportunity to set yourself up as a more memorable candidate. The more interesting and personable your answer, the better a fit you'll seem. After providing your answer, turn the question around on them to stir up a little more conversation. Be creative, let your personality shine, and have fun with this question.
Written by Kevin Downey on June 27th, 2023
Experienced Example
"It's a tie between Glengarry Glenn Ross and Double Indemnity. Double Indemnity is just about the greatest film noir of all time, and it's shot so beautifully. Glengarry Glenn Ross is just fantastic storytelling. It's so gritty and such a perfect film in every way. I never get tired of either one of them. What about you? What would be your desert island film?"
Written by Kevin Downey on June 26th, 2023
Education
15. Tell me about how your education has prepared you for this role.
Why the Interviewer Asks This Question
When describing the education that has prepared you for this role, there is no need to limit yourself to your formal education. Feel free to expand to conventions, seminars, and lectures you've attended. And certification or minor courses you've taken, online or in person, or any self-taught education. In many cases, working experience is interchangeable with education level. So feel free to include every manner of education or mentoring which prepared you for this role. Assure the interviewer that you have gained transferable knowledge and are prepared to apply that knowledge.
Written by Kevin Downey on June 27th, 2023
Experienced Example
"Every valuable piece of knowledge gained from my Bachelor of Business Administration Degree will be applied to my work with Travelers. My University experience was a positive one. I was able to apply myself wholeheartedly and graduate top of my class. In addition to the knowledge gained, I also developed strong organizational skills and a keen ability to multitask; additional skills that I look forward to bringing to Travelers."
Answer Example
"Although I do not bring industry-specific post-secondary education, I have completed some coursework that would be transferable to this role with Travelers. These courses include business administration, portfolio management, and organizational behavior."
Written by Kevin Downey on June 30th, 2023
User-Submitted Answer
"My past experiences have prepared me for a role with Travelers. I am experienced in determining coverage; primary, secondary. Reading EOB's, Denials, Peer Reviews, IME reports, negotiating claims, obtaining records, and working on a file from beginning to end."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
That's wonderful that you feel well prepared for working at Traveler's, but I suggest being a little more specific about exactly which professional experiences have prepared you for this role, and how the skills that you've already gained in other places will be transferrable here.
Education
16. Other than what you've listed on your resume, are there any other certifications or licenses you are pursuing?
Why the Interviewer Asks This Question
Travelers offers their employees several learning and development opportunities, including a learning experience platform that they host. In addition, some growth opportunities may require special certification or licensing. These requirements may differ from state to state. Talk to the interviewer about any additional certifications you hold, are currently pursuing, or have plans to pursue, and be sure to ask about any requirements you may be unaware of.
Written by Kevin Downey on June 27th, 2023
What You Need to Know
"Our commitment to learning and development is rooted in our belief that for us to be successful, we must provide our employees with the skills and capabilities to enable them to be successful. Our learning experience platform (LXP) is a centralized hub for all learning resources at the company, where content is both curated and aggregated regularly for a personalized learning experience. This platform houses videos, articles, and courses - both Travelers-created resources and content from third-party providers. It provides an immersive and customized experience to meet our employees' learning needs. Employees can use the platform to assess their skills and learn from subject matter experts across Travelers. During 2022, more than 90% of Travelers employees engaged with the platform and accessed more than 1.4 million learning resources, including articles, videos, and courses. On average, Travelers employees logged in to the learning platform every six days."
Written by Kevin Downey on June 27th, 2023
1st Answer Example
"It didn't fit on my resume, but in 2009, I completed my Certificate in General Insurance through the Insurance Institute of America (IIA). I am currently completing my Associate in Insurance Services (AIS) certificate. Are there any other certificates or licenses required to work in this role?"
Written by Kevin Downey on June 28th, 2023
2nd Answer Example
"I am new to this industry and just recently completed the Insurance Claims Training Course through FEMA. This was after I submitted my resume but before this interview. Are there any other courses that you'd recommend I take immediately? I want to be well prepared for career growth at Travelers."
Written by Kevin Downey on June 28th, 2023
User-Submitted Answer
"I am currently pursuing my CIC with 2 classes completed already. COVID has put a halt to my progress for the time being but plan to attend the next class once things return to normal."
Written by an Anonymous User
Our Professional Interview Coach
Chad Wilson Reviewed the Above Answer
Good. The Certified Insurance Counselor is an important designation that will demonstrate your commitment to your chosen career path. Also, take this opportunity to ask the interviewer if there are any other certificates or licenses required for the position you are seeking.
Education
17. Have you considered furthering your education in order to advance your career?
Why the Interviewer Asks This Question
While it may not be required for all positions, some roles within Travelers may require higher post-secondary education. Therefore, "Travelers offers an Educational Assistance Program to help pay the cost of eligible classes and professional designation and certification programs, up to $5,250 each year. Travelers also offers tuition discounts at some universities." Share with your interviewer any plans you have for continuing your education. If this isn't one of your career goals, express that you would consider exploring such a career path if the right opportunity presented itself.
Written by Kevin Downey on June 27th, 2023
1st Answer Example
"I currently have a bachelor's degree in Business Administration and have considered completing my MBA through online coursework on the weekends and evenings. If a Masters's Degree is required to reach particular levels with Travelers, then I am happy to do so."
Written by Kevin Downey on June 30th, 2023
2nd Answer Example
"I am always open to additional training and coursework. Since I already have my MBA, I would not return to full-time studies; however, if there is a course you recommend, I would be happy to attend."
Written by Kevin Downey on June 30th, 2023
User-Submitted Answer
"I do not have my bachelor's or master's degree. I am always open to additional training and coursework if needed."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
If you have other formal post-secondary training (example: an associate's degree or a certificate) I suggest listing that here.
EQ
18. How do you respond to feedback?
Why the Interviewer Asks This Question
Your interviewer is curious whether you possess emotional intelligence, are responsive to feedback, and take it in stride. As they advertise on their careers site, "Our commitment to learning and development is rooted in our belief that for us to be successful, we must provide our employees with the skills and capabilities to enable them to be successful. When employees feel supported and engaged, they in turn drive better business results and shareholder value." So consider how you have applied the feedback you received from your peers and leadership, identified what was of value from those inputs, and taken advantage of those opportunities to grow professionally. Inform them that you proactively seek out feedback.
Written by Kevin Downey on June 28th, 2023
1st Answer Example
"Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. If it catches me by surprise, I usually ask if they can clarify or explain. I want to grow and improve, so the more specific my supervisor can be, the more helpful it is."
Written by Kevin Downey on June 30th, 2023
2nd Answer Example
"I love receiving feedback from my employer because the feedback allows me to understand where I need to improve."
Written by Kevin Downey on June 30th, 2023
User-Submitted Answer
"I love receiving feedback from my employer because the feedback allows me to better understand where I need to improve. Recently my prior employer had a meeting with me stating I needed to keep on top of interest owed on claims which are past the 30 days. I would go through the AR report and determine which claim and carrier I needed to contact for interest and separate the claims by carriers so it was easy to request as many as I could within one call. This feedback helped me as it was part of my organizational skill."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a very positive response.
Experience
19. In your most recent position, what was the size of your client portfolio? Was that manageable for you?
Why the Interviewer Asks This Question
If you are interviewing for an account manager or sales-related role with Travelers, try to determine the size of the portfolio you are expected to manage before commencing your interview. "As a Sales Executive, you can own and grow a new territory while working alongside local independent agents and brokers. You are looked to as a subject matter expert when it comes to developing solutions and improving processes." Be open and transparent with the size of your current or most recent insurance portfolio. Come armed with that knowledge, and assure them that you can handle the volume required and are ready for this next stage in your career.
Written by Kevin Downey on June 28th, 2023
1st Experienced Example
"With my current company, I have a portfolio of $55M, which I grew from $15M when I first started. I am comfortable with this volume but can certainly handle more if required. May I ask what the average Insurance agent's book of business looks like with Travelers?"
Written by Kevin Downey on June 30th, 2023
2nd Experienced Example
"My most recent portfolio was smaller than I would have liked, which is why I am seeking a new opportunity. I would prefer an active portfolio in the $25-30 million range."
Written by Kevin Downey on June 30th, 2023
User-Submitted Answer
"With my last employer, the current portfolio started at 20 million and by the time I left, it was up to around 25 million. Yes, it was manageable to me as I was the only collector but with my skills, I felt I could have managed a larger client portfolio."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
That's awesome that you managed such a large client portfolio! To deepen the impact of your response, I suggest adding a clinching sentence that re-states your ability to manage large client portfolios.
Experience
20. What’s the most significant change you’ve witnessed in the insurance industry?
Why the Interviewer Asks This Question
Framing your answer in a positive, professional, and conversational tone, discuss with the interviewer your thoughts on the changes you've witnessed or experienced within the Insurance industry. This is a perfect opportunity to display your passion and insight when it comes to your industry while aligning your perspective and approach with Travelers'. "Our strategy is one that is driven by informed forecasting, competitive analysis, and the pursuit of new ventures that will generate sustainable growth over time. Our corporate teams operate collectively while securing a 360-degree vantage point of enterprise objectives, needs, and strategies."
Written by Kevin Downey on June 28th, 2023
1st Answer Example
"The biggest change I have seen in the Insurance industry since my start in 1999 has to do with technology. There are so many great mobile trends now, including apps that make information simple and easy to access. It's been incredible to see."
Written by Kevin Downey on June 30th, 2023
2nd Answer Example
"I would say that the most significant change to the insurance industry since I joined the industry has been technology and the changes that come with it. The industry has become more competitive because of it. With that said, I encourage the competition because it keeps most people in the industry honest and encourages us all to try harder for our clients."
Written by Kevin Downey on June 30th, 2023
User-Submitted Answer
"The industry has changed drastically. From creating claims on excel to now working on computer software, apps & websites. All these changes have changed the industry in a significant way and made it easier for both the customers and employees to pull up information within a click."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
From your response, it's evident that you have quite a bit of industry knowledge. Have there been pros and cons to the changes that have occurred? If so, what are they? A few more specific details will help this response come alive!
Experience
21. What do you feel is the most pressing issue facing the Insurance industry today?
Why the Interviewer Asks This Question
This question is intended to help your interviewer assess your experience level and how much of a trusted resource you would be for your customers and peers. Travelers states on their website, "Our colorful and exciting history illustrates a remarkable agility to innovate and adapt to changing times. Today, we face insurance scenarios our predecessors would have never imagined... from autonomous cars to epic natural disasters to global businesses in oil, gas, marine, finance, and technology. That's why we challenge the status quo with new ideas and innovations in the areas of AI, geospatial, cybersecurity, global risk, and more. The one thing that has remained the same over the years is a commitment to looking out for others. We have an enduring promise to secure, respect, and care for our customers. That's why Travelers continues to be highly respected as one of the best and most experienced property and casualty insurers in the industry."
Written by Kevin Downey on June 28th, 2023
Experienced Example
"With the heavy focus on globalization in decline, many companies are now reversing their globalization efforts. I feel the focus should be on the effects of climate change, which are increasingly impacting the insurance industry. Making it an even more pressing issue is that most insurance companies are ill-prepared and have taken little action to lessen the impact."
Written by Kevin Downey on June 28th, 2023
User-Submitted Answer
"I feel that globalization has forced many companies to be creative and flexible when it comes to their business insurance needs. Companies now have international offices and hire offshore employees."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a great start, but I suggest developing your response a bit more. Are there pros and cons to this? if so, what are they?
Job Satisfaction
22. What type of work environment allows you to be the most productive?
Why the Interviewer Asks This Question
Travelers has made a concerted effort to understand what "drives performance and supports business priorities. More than ever before, employees want and expect a workplace that aligns with their needs, wants, and values. Therefore, we strive to deliver an employee experience that engages our teams and strengthens our organization." This is intended to help them recruit innovators and "big thinkers who are ready for whatever the future might bring."
Written by Kevin Downey on June 28th, 2023
How to Answer
Consider all the methods and techniques you employ to maximize your productivity, such as managing your time, utilizing micro-breaks, or stimulating your mind by listening to Mozart as you work. Also, before the interview, spend time identifying what their working environment looks like, and how it coincides with your ideal environment. The last thing you want to do is describe a working environment that is the antithesis of what they offer.
Written by Kevin Downey on June 28th, 2023
Answer Example
"I understand that your work environment is very collaborative. I come from a similar environment and found that I could be very productive in a high-pressure, demanding environment that requires you to work smart and make your mark."
Written by Kevin Downey on June 28th, 2023
Experienced Example
"I find that I perform best in a supportive and collaborative team environment where the goal is the success of the team. This is why I am so drawn to Travelers' culture."
Written by Kevin Downey on June 28th, 2023
User-Submitted Answer
"I work well in a high-pressure, multitasking, demanding environment that requires you to work smart and make your mark."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Excellent! It sounds like you thrive in a work environment that allows you to utilize a lot of different skill sets. It sounds like you're very good at multi-tasking!
Job Satisfaction
23. How do you like to be recognized for your accomplishments?
Why the Interviewer Asks This Question
How you answer this question will help your interviewer determine what motivates you on the job, helping you maintain your job satisfaction while aiding you in avoiding experiencing burnout on the job. On their website, Travelers states that they make an effort to "understand why employees leave and, more importantly, what encourages them to stay and grow their careers with Travelers." As they detail on their careers site, your candidate journey is their priority, "from learning what makes Travelers a great place to work to discover the wonderful opportunities we offer. At Travelers, you can make your mark, realize your ambitions, and grow a career that keeps moving forward. As you consider a career at Travelers, we will be with you every step of the way." Whether you like to be recognized for your accomplishments by being awarded with more developmental opportunities with the promise of promotion or through praise and recognition, share with your interviewer what they can provide which would contribute to your job satisfaction.
Written by Kevin Downey on June 28th, 2023
Answer Example
"I am very much an over-achiever and find that the best way to recognize me for a job well done is with words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is being noticed."
Written by Kevin Downey on June 30th, 2023
Experienced Example
"I do not particularly love public recognition so I would say that the best way to recognize me for my accomplishments would be an increase in responsibilities and continued autonomy."
User-Submitted Answer
"In my last role, my manager would often publicly comment on my work and would sometimes send me an email along with everyone in my team. This always went a long way in helping me to feel motivated and appreciated."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
You do a great job of identifying your preferred way of being recognized, which shows a good deal of self-awareness!
Job Satisfaction
24. What causes you to feel dissatisfied on the job?
Why the Interviewer Asks This Question
This is another question to help your interviewer increase their chances of identifying candidates who will contribute to their employee retention efforts rather than contributing to attrition. They want to ensure this is the right opportunity for you. Just because you might be skilled and have experience in your field doesn't always translate to being satisfied in your career. So thoroughly explore Travelers as a company and what this position looks like, and determine how this opportunity would challenge and satisfy your professional desires. Then volunteer situations in the past contributed to dissatisfaction on the job, like a lack of growth or developmental opportunities.
Written by Kevin Downey on June 28th, 2023
What You Need to Know
Here is some advice Travelers offer their potential candidates: "Enjoying what you do, and with whom you do it, is extremely important for your emotional well-being. It can impact your daily motivation, drive, and overall contribution to your job and the company. Take an honest look within yourself to uncover what makes you happy in your current job. Try to identify those things that bring you joy at work and make you excited to start your day. The ability to explain what you need from a job, as well as the opportunities you see in your next role, can go a long way towards ensuring the role is right for you."
Written by Kevin Downey on June 28th, 2023
Entry Level Example
"I have felt dissatisfied when I feel underappreciated and overworked. I don't mind working hard, but I don't like to feel as though I'm being taken advantage of."
Written by Kevin Downey on June 28th, 2023
Answer Example
"I can feel dissatisfied on the job when I am not feeling heard or when there is not mutual respect among the team members. I work best in more harmonious situations where there is little drama or gossip."
Written by Kevin Downey on June 30th, 2023
User-Submitted Answer
"Working along with co-workers who are not team players. I work best in more harmonious situations where there is little drama or gossip."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Navigating co-workers who don't pull their weight is pretty frustrating! Although this question asks you to identify what makes you feel dissatisfied at work, I suggest using this as an opportunity to pivot to a positive note and/or pitch the qualities that make you an asset to the workplace. For example: how do you push through when other people don't pull their weight? How do you re-energize yourself when you start feeling dissatisfied on the job?
Job Satisfaction
25. As a property casualty insurer, which of our insurance offerings do you enjoy working with the most?
Why the Interviewer Asks This Question
Before interviewing with Travelers, be sure that you understand exactly what solutions they tailor to the individual needs of their customers. Among their offerings, they detail home insurance, car insurance, renters insurance, condo insurance, boat and yacht, landlord insurance, umbrella insurance, jewelry and valuable items coverage, wedding and events insurance, travel insurance, pet insurance, motorcycle insurance, and their affinity car & home program, to name a few. Regardless of your preference, the aim here is to showcase your knowledge of what they offer and your adaptability to do whatever is needed to support your teams. Highlight your skills, comfort, and confidence in your abilities to get the job done.
Written by Kevin Downey on June 28th, 2023
Experienced Example
"I understand that Travelers offers a full suite of services to their clients. I have experience working in all types of insurance and am comfortable in most areas. If I had to choose one area of strength, I would say that I have a few more years of experience in commercial insurance."
Written by Kevin Downey on June 30th, 2023
Answer Example
"Although I have more experience in health and life insurance, I am very eager to gain more momentum in commercial insurance. The variety and challenge would be welcome at this point in my career."
Written by Kevin Downey on June 30th, 2023
User-Submitted Answer
"I understand that Travelers offers a full suite of services to their clients. I have experience working in all types of insurance and am comfortable in most areas. If I had to choose one area of strength I would say that I have a few more years of experience in the No-Fault industry."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Great response!
Leadership
26. What leadership qualities do you possess?
Why the Interviewer Asks This Question
Travelers offers several leadership development programs to help their employees move their careers forward. "When you join Travelers, you can have the opportunity to move upward, along a steady career path in a specific area." How you answer this question will tell your interviewer whether this motivated you to pursue an opportunity with them or if you have an interest in moving into a leadership position. At the very least, it could inform them of your leadership potential. So share any leadership experience you have, whether in an official capacity, informally, a time when you led your teams, or even took charge of your development and your career.
Written by Kevin Downey on June 28th, 2023
1st Answer Example
"I feel that I am good at motivating a team. Last year, I motivated my sales team every day, and we ended up being the top sales team in the company for the year!"
2nd Answer Example
Some great qualities of a leader are:
- Being someone who people naturally want to follow
- Exceptional interpersonal skills
- Strong relationship-building skills
- Taking ownership of the team's errors and mistakes
- Excelling at motivating others
- Providing kudos to your team
- Knowing how to select and hire the right people to join the team
- Having a vision for the future
Written by Kevin Downey on June 30th, 2023
User-Submitted Answer
"I have strong relationship-building skills. I have built relationships with business peers throughout my employment with who I currently kept relationships."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Interpersonal skills are a huge asset to any workplace and an important leadership quality--good for you!
Performance Based
27. Do you feel performance should be rewarded over experience?
Why the Interviewer Asks This Question
Your interviewer is curious about what kind of employee you are and what you uniquely have to offer. Do you consider yourself an experienced, stable, and reliable employee who performs consistently according to the job description and should be rewarded for tenure and seniority alone, or do you consider yourself an overachiever, who should be more handsomely rewarded, based on merit alone? Also, they are curious about what bias may influence your perspective. As they state on their website, "Our long-standing pay-for-performance philosophy differentiates awards based on individual and company performance, regardless of gender, race or any other protected classification." Share your views with the interviewer once you are fully familiarized with how their meritocracy is structured.
Written by Kevin Downey on June 28th, 2023
Experienced Example
"I feel that employees should be paid and rewarded based on their performance. A new employee would be greatly motivated by being rewarded for performance, and it encourages healthy competition among tenured employees."
Written by Kevin Downey on June 30th, 2023
User-Submitted Answer
"I feel both performance and experience should be equally rewarded and weighted."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Great--to make your response even stronger, I suggest developing your opinion a bit more, adding in a specific example or two, if possible.
Problem Solving
28. When have you had to act fast in response to sudden change?
Why the Interviewer Asks This Question
Your interviewer is curious how well you work under pressure, especially in the face of unpredicted circumstances. How you answer will inform them of your experience level and how prepared you are for the role they have to offer. Your answer will also show how quickly you can think on your feet without suffering from task paralysis. Assure your interviewer you're adept at responding quickly and professionally to sudden changes in the workplace.
Written by Kevin Downey on June 28th, 2023
What You Need to Know
As Travelers advises their candidates on their website, "Once you have a better understanding of the role and what the hiring manager may be looking for in a candidate, you should be able to clearly articulate what you bring to the table through relevant examples of how your current skill set makes you an ideal candidate for the position. When you can demonstrate that you have the expertise and experience to help a potential manager solve the problems they're currently facing, you dramatically improve your chances of landing the role."
Written by Kevin Downey on June 28th, 2023
Experienced Example
"I can think quickly on the job, and I respond well to sudden change. Last week, I was asked to tweak a presentation with just 30 minutes' notice. The changes were significant, but luckily, I work well under pressure. The presentation went well, and our clients were very happy."
Written by Kevin Downey on June 30th, 2023
Answer Example
"The insurance industry can be quite volatile, so I would suggest that I think quickly in response to change multiple times per day. When I need to pivot quickly, I do so in a safe and calculated way that will benefit all parties."
Written by Kevin Downey on June 30th, 2023
User-Submitted Answer
"I am able to think quickly on the job and I do respond well to sudden change. I was asked to work on a presentation with just 1 hour's notice. The changes were significant but luckily I work well under pressure. The presentation went well with my employer and he was pleased."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a great specific example--good response!
Salary
29. What are your salary expectations?
Why the Interviewer Asks This Question
The best approach to asking for a fair wage is to be fully prepared to justify your professional worth. There are many methods to justify your professional worth. Therefore, you should always prepare for this question well in advance. Being prepared for an interview signifies a strong work ethic. The greater the confidence you have in yourself, the more confident they'll be in your abilities. Determine what they offer compared to your cost of living, from salary to bonuses, to benefits, and any other incentives.
Written by Kevin Downey on June 28th, 2023
What You Need to Know
"We've designed our compensation programs to attract, motivate and retain high-performing employees and to help employees be healthy and productive in all aspects of their lives. Our long-standing pay-for-performance philosophy differentiates awards based on individual and company performance, regardless of gender, race, or any other protected classification. In addition, our comprehensive, flexible benefit options are designed to meet the physical, mental, and financial needs of employees and their families.
The median annual total compensation of all our employees was approximately $109,000. The median annual total compensation of our full-time U.S. employees who worked for Travelers for the entire year was $117,000. Travelers' compensation mix includes base salary, performance-based cash awards, and equity grants. The mix of these rewards varies depending on the employee's role at the company. Many employees receive most of their total rewards in the form of base salary and medical and retirement benefits. Travelers pays a higher percentage of health care costs for employees with lower salaries."
Written by Kevin Downey on June 28th, 2023
1st Answer Example
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
Written by Kevin Downey on June 30th, 2023
2nd Answer Example
"I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
Written by Kevin Downey on June 30th, 2023
User-Submitted Answer
"I am seeking compensation that aligns with my years of experience and the skills I will bring to the position."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Good answer.
Teamwork
30. Have you ever worked in a cross-functional environment?
Why the Interviewer Asks This Question
Share with your interviewer your experience working in a cross-functional environment and how you view every person who works in the company as part of your team, even if you've never met them. Travelers advertises that "through cross-functional initiatives, online certification courses, and team collaboration, you'll hone the skills you need to influence strategy and approach."
Written by Kevin Downey on June 28th, 2023
1st Experienced Example
"I am regularly exposed to cross-functional teamwork in my current position. I believe when expectations are communicated clearly from the beginning, a cross-functional team project can be very successful. I go into these types of projects with an understanding that everyone has their own strengths and limitations based on their expertise and job function."
Written by Kevin Downey on June 30th, 2023
2nd Experienced Example
"I have worked in a cross-functional setting for many years, primarily with the HR department and the Accounting department. Clear communication is key when collaborating with different teams. Clarity in expectations is of huge importance."
Written by Kevin Downey on June 30th, 2023
User-Submitted Answer
"I am regularly exposed to cross-functional teamwork in my prior positions. I believe that when expectations are communicated clearly from the beginning, a cross-functional team project can be very successful. I go into these types of projects with an understanding that everyone has their own strengths and limitations based on their expertise and job function."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Great response! This shows a high level of flexibility, as well as a genuine interest in leaning into other people's strengths.