27Westpac Institutional Bank Interview Questions & Answers
1.Do you have any experience working with banking teller software?
2.Talk about a time you had to work with a difficult team member. How did you handle that situation and what was the key for you to make things work with them?
3.In this finance role with Westpac Institutional Bank, what do you feel would make for an ideal customer experience?
4.What is one way that you would help provide great customer service in our branch here at Westpac Institutional Bank?
5.In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.
6.Why do you want to pursue a career in the banking industry?
7.At Westpac Institutional Bank, our Personal Bankers work with clients from all different walks of life. How do you handle working with many different personalities throughout the day?
8.Talk about your experience in mortgage loan closing. How would this experience be beneficial to our team here at Westpac Institutional Bank?
9.Give me an example of how you keep track of details while engaging in conversation.
10.Give an example of a prior job duty you held that required serious organizational skills. What did you learn from that experience that you'll be able to bring the team here at Westpac Institutional Bank?
11.How would you deal with an irate customer?
12.If a customer posed a problem that you were unable to solve on your own, how would you handle that situation?
13.What are your top three strengths? How will you use them to make an impact at Westpac Institutional Bank?
14.Tell me about a goal you achieved. What steps did you take to get there?
15.Tell me about a time when you demonstrated you were trustworthy.
16.If hired for this role with Westpac Institutional Bank, how would you handle a large workload of clients working through a mortgage process?
17.On the finance side of Westpac Institutional Bank, we expect our representatives to be ingrained in our sales focused culture. If hired for this role, how would you learn and embrace our sales process?
18.How do you respond to problems that require a quick solution?
19.Do you have any experience in handling and working with large amounts of money?
20.Tell me about a written project you had to tackle during your career. What skills did you use to ensure that your writing was error free?
21.What data entry skills have you accumulated throughout your career and earlier education?
22.If you were on the job here at Westpac Institutional Bank and noticed that a change in process or procedure could be beneficial, how would you approach that with your supervisor?
23.Tell me about your favorite manager. What did you enjoy most about working with them?
24.Tell me about a time when you showed integrity in your work.
25.Accuracy is of utmost importance to the customers here at Westpac Institutional Bank. Have you ever had a time where you had a to admit to a mistake on the job surrounding accuracy?
26.If a client here at Westpac Institutional Bank were to be denied the financing that they desire, how would you handle that situation?
27.If a customer at Westpac Institutional Bank had increased savings as their main personal financial goal, what steps would you take with them to get them started down the right path?
