Deloitte HireVue Mock Interview
Master 30 Deloitte HireVue questions covering video responses, behavioral scenarios, and consulting case frameworks.
Question 29 of 30
Tell us about a time you had a conflict at work.
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"A coworker was interested in competing for a leadership position. A new location was about to open, and several employees were enticed by those few leadership positions about to open up. I liked this coworker and offered some suggestions to help them out. But they took the advice all wrong and accused me of trying to undermine their efforts in landing that promotion. My only motivation was to help them. I took a step back and waited for things to settle. I then made extra efforts in my daily interactions with them to convey I was only interested in supporting their efforts. After they were passed up for the promotion, I told them I was sorry they didn't get the promotion. They then said they were sorry I didn't either. I told them I never threw my hat in the ring and the promotion wasn't conducive to my goals. They acted surprised and a little embarrassed. After that, our relationship returned to normal."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This behavioral question will offer a meaningful glimpse into your mediation and negotiation skills. Showcase your initiative while focusing on solutions rather than problems and the situation rather than any one person as the source of the conflict. Exemplify how effective you are at diplomacy while working swiftly towards a communal end goal, with the team's welfare as your priority.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
The assessment vendor's algorithm will study you for any defensive cues as you share your experience of a conflict situation at work. You'll want to come across as emotionally mature while not regressing into the emotion of that conflict. Avoid any defensive behavior, posturing, movements, or gestures which could be interpreted as insecure, closed-off, unapproachable, hostile, or disinterested. In this regard, trying to come across as a strong figure could betray your narrative. Instead, coming across as confident and relaxed suggests your true strength comes from within.
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Anonymous Answer
Once, I had a conflict with a team member over a difference of opinion regarding an audit procedure. We both had strong arguments, and it seemed difficult to find a solution that would satisfy us both. However, I realized that this conflict could negatively impact the audit process and decided to take a step back and analyze the situation objectively. I then invited my team member to discuss our respective positions and listen to each other's viewpoints without interrupting. By doing so, we were able to understand each other's perspectives and come up with a mutually agreeable solution that addressed both of our concerns. I learned that conflicts can arise in any workplace, but it's important to address them with a calm and rational approach to ensure the best outcome for everyone involved.
Jaymie's Feedback
Excellent job demonstrating your ability to use your communication, collaboration, and problem-solving skills to work with your teammate to compromise and find a mutually desirable solution.
Anonymous Answer
In a recent project, I was responsible for gathering information, price quotations, and HR solution capabilities for an RFP from a Global Fortune 500 Manufacturing company. However, I faced a conflict with our tech lead who had not provided the necessary information despite multiple attempts to contact him. After confronting him, I learned about his challenges with other client matters. To resolve the conflict, I had a discussion with the tech lead, expressed the importance of his input, and agreed that his subordinates would assist. We scheduled a review session to ensure accuracy, and I maintained open communication with the tech team throughout. Despite the initial challenge, our collaborative approach resulted in a successful RFP submission, highlighting the importance of effective communication, teamwork, and problem-solving in resolving team conflicts.
Marcie's Feedback
Great! You've used the STAR method nicely here. Avoid indicating that you 'confronted' the tech lead. Instead, discuss how you privately met with them in a nonconfrontational way so you could proactively develop an action plan. Otherwise, great job!
Anonymous Answer
I have never had a conflicting moment at work. I don't usually like to get in trouble with anyone. But if there are people who don't like me and cause trouble for me I will talk face to face If it still doesn't work, will inform the next supervisor.
Jaymie's Feedback
It's great that you have little to no conflict with others in the workplace. In this case, giving a hypothetical response is appropriate, and your approach of speaking directly with the person first before escalating is perfect.
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