Describe a situation where you went above and beyond in the workplace.
"A coworker needed an extra set of eyes on their work to find the source of a problem with their data. I combed over their project, looking for an error in their findings, and I immediately noticed a discrepancy, but like them, I had difficulty tracing it back to their source. They said they went over their calculations and couldn't figure it out, and I had no luck. So I took a break, returned to the work I had to complete, and wrapped up my work at the end of my shift. Then I took a little extra approved overtime to dive back into solving this riddle. It was then I realized, in my arrogance, I assumed I would be able to identify quickly what they missed in their calculations. Knowing I have keen attention to detail, I realized I was missing something. I was looking in the wrong place. I combed over the information they compiled. We examined it together, and we were able to determine that the error existed before they extrapolated the data from its source. Amid the research on which they based their project, two numbers had been transposed. Digging deeper, we discovered this discrepancy was the source of another problem our management had been working on. Tying our issue to theirs, we corrected the course of two projects rather than just one. All I did was dig deeper, track it to its source, tracing it back along the directions it branched out to."
They're looking to recruit those who exhibit sound judgment, strong interpersonal skills, resourcefulness, self-discipline, leadership, and problem-solving skills. So, they want to know how reliable an employee you'll be. Your dedication, motivation, and work ethic should reveal whether your standard is to meet the demands of the job or rise above and beyond the call of duty.
Before your interview, put thought into how you define success. Study the job posting and job description. Be prepared, and offer an example of a time you went the extra mile. Relate your story with positivity and enthusiasm. Exude confidence in your abilities, speak comfortably, and take pride in your work.
Remember, your nonverbal cues are collected as data points. So when offering an example where you rose to the occasion, you want to come across as self-assured, confident, and proud. Some nonverbal cues that could betray your narrative are posture such as slouching, folding your arms, and protecting your neck. Also, don't waste time trying to recall the events while the recording is in progress. Those facial cues could also be misinterpreted. Go in thoroughly prepared.
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
There was a time when my team was working on a particularly challenging audit project for a client, and we were facing tight deadlines. We had to complete the audit within a limited timeframe while ensuring that all the necessary procedures were followed and the quality of the work was not compromised. During this time, one of my team members had to take emergency leave due to a family emergency, leaving us short-staffed.
In order to ensure that the audit was completed on time and with the required level of quality, I decided to step in and take on some of the additional workload. I worked longer hours, took on additional responsibilities, and helped to manage the remaining team members to ensure that everyone was working effectively and efficiently.
By going above and beyond my regular duties, I was able to help my team meet the client's expectations and deliver a successful audit, despite the challenging circumstances
Jaymie's Feedback
This is a great example to share. It shows you are a team player and are willing to step up to help get the job done to meet deadlines and the client's needs.
Anonymous Answer
Last year, our team closed a complex deal with a GLC, acquiring them as both a client and a reseller partner. As our legal department was understaffed, I volunteered to help build one of the contracts, the Partnership Agreement, knowing we had a Project Timeline to abide by. Despite feeling pressured and lacking experience in contract writing, I persevered. I took breaks to regroup, wrapped up my work at the end of my shift, and even took approved overtime to complete it. Leveraging my keen attention to detail, research, reading, and writing skills, I quickly pulled all the necessary information and completed the first draft. After minimal corrections and formatting by our legal professional, we submitted all three contracts and received the signature from our client/partner on time, in line with our Project Timeline. This experience showcased my ability to work under pressure, adapt to new challenges, and deliver results with attention to detail and efficient time management.
Marcie's Feedback
Awesome! This is a strong example of a time when you went above and beyond at work. Any interviewer will be impressed!
Unlock all 30 Deloitte questions
Prepare for digital interview questions that Deloitte recruiters use to screen candidates.
Get Started