Deloitte HireVue Mock Interview
Master 30 Deloitte HireVue questions covering video responses, behavioral scenarios, and consulting case frameworks.
Question 17 of 30
Describe a challenge you faced at work and how you overcame it.
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"A relatively new employee joined our division. They were assigned a particularly challenging project that fell under my field of expertise. I offered to help them and provided some insights and suggestions, but that triggered some unexpected defensiveness. I backed off, said I hadn't meant to overstep my bounds, and offered any help should they decide to reach out. A few days later, they apologized. This person came in from a pretty-dog-eat-dog shark-tank environment and was accustomed to others trying to take credit for their accomplishments. When they realized that wasn't my way of doing things, they reached out and asked for help, and I was more than willing. I didn't take it personally. I just felt bad that they'd had such an unfortunate experience at work that led to such distrust."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This question aims to determine how effective you are at thinking on your feet, how resourceful you are, and whether you exhibit 'outside-of-the-box thinking. It also aims to reveal more about your emotional intelligence and whether you experience task paralysis in stressful situations. How you answer will help them measure your preferred working style and whether it meets their standard. You want your answer to exhibit determination. Frame yourself as resourceful, with a propensity to think on your feet. Demonstrate that you aren't easily discouraged.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Avoid leaning back or away from the camera. When facing challenges, you want to appear confident. Lean towards it while keeping your eye contact centered. Take up more space while keeping your body language open and relaxed. Rest your arms apart from your body and on the arms of your chair. Relax your hands and wrists. Slightly raise your eyebrows while smiling softly. You want to convey you are ready and have nothing to fear.
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Anonymous Answer
As an external audit manager of multinational companies, I have faced many challenges in my career. One challenge that stands out to me was when I was leading an audit engagement for a client that had undergone significant changes in their accounting systems and processes, which resulted in a significant increase in the complexity of the audit.
To overcome this challenge, I took several steps to ensure the success of the engagement. First, I conducted a comprehensive risk assessment and developed a detailed audit plan that was tailored to the specific risks of the client's business. I also established clear communication channels with the client and my team to ensure that everyone was on the same page regarding the scope of the audit, timelines, and expectations.
As the engagement progressed, I identified several areas where we needed additional expertise and support. To address this, I reached out to subject matter experts within my firm and leveraged their skills and knowledge to enhance the quality of our work.
Throughout the engagement, I also maintained a proactive and collaborative approach with the client, regularly providing updates and seeking feedback to ensure that we were meeting their needs and expectations.
By taking these steps and working closely with my team and the client, we were able to successfully complete the engagement on time and to a high standard. This experience reinforced the importance of effective risk management, communication, and collaboration in auditing, and the value of leveraging the expertise and support of others to overcome challenges.
Jaymie's Feedback
You did a great job walking the interviewer through the challenge you faced and the step-by-step approach you took to overcome it as well as the positive outcome.
Anonymous Answer
A relatively new employee joined our division. They were assigned a particularly challenging project I offered to help them and provided some suggestions, but that make me not have much time to work my job. I had to work overtime. But now they have expertise. We are very close and they support me very well.
Jaymie's Feedback
Being a team player does require time and effort, so it's easy to see how mentoring and training another employee could impact your own workload. Can you go into more detail on ways that you balanced the workload with training or how you prioritized things to make sure you met deadlines? You did a great job wrapping up with how the challenge turned into something positive!
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