In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.

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Community Answers

Think about what customer service means to you. Making the customer happy and receiving positive feedback are great examples! BB&T Bank wants to hear that you treat customers with respect and are careful to resolve issues. Explain some of the elements of customer service that you possess, like empathy and patience.

"I was working as a bank teller when a woman came in, upset about her account. I could tell she needed to vent and I wasn't quite sure what the actual problem was, so I listened first. Then I asked questions to figure out what was going on. She was so appreciative of me because I was able to think on my feet and troubleshoot to solve the problem quickly. She even apologized for raising her voice and thanked me for my patience."

"In my current position as a bank teller, customers are encouraged to provide feedback via a survey app, after each in-branch visit. For the past three months, I have received the highest ranking for overall customer satisfaction. Delivering excellent customer service is a must for me, and I look forward to bringing this level of service to the customers at BB&T Bank."

Anonymous Answer

"I was working as a Personal Banker, and typically in _____ Personal Bankers do not handle any form of deposits, noncash, or cash. So on this particular day, it turned out to be very busy and the queues at the teller counters were going out of the door. At my desk, there was not a lot of activity so I decided to help with check deposits. Turns out the majority of the customers in the queue just wanted to make cheque deposits but cash customers were holding up the queues. In no time the banking hall was less crowded and the customers and the tellers were very appreciative of my initiative."

Amanda's Feedback

Well done! You've shared an example that shows your willingness to take the initiative and help both your colleagues and customers. You also made sure to share the positive outcome, which helps your answer feel more complete.