MockQuestions

Keybank Mock Interview

To help you prepare for a Keybank job interview, here are 27 interview questions and answer examples.

Keybank was written by on October 7th, 2020. Learn more here.

Question 1 of 27

Our clients here at Keybank expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

Keybank looks to set themselves apart from their competition by delivering the best service possible in the industry. You, as a customer service professional, are likely used to doing this so in your example, be sure to think about a time where your going above and beyond the call of duty really impacted the overall customer experience. No matter what example you use, be sure to explain why you felt it was important to take that action and what outcomes you are aware that it produced.

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27 Keybank Interview Questions & Answers

  • 1. Our clients here at Keybank expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

  • 2. Tell me about your education. How has it prepared you for this opportunity with Keybank?

  • 3. What are your thoughts on working in a position here at Keybank that had a lot of routine tasks each day?

  • 4. Suppose you were on the job here at Keybank and a customer came in to complain about a fee charged for an overdrawn account. How would you handle the situation with that customer?

  • 5. Do you have any experience or knowledge in detecting counterfeit cash or checks?

  • 6. What would you do if you saw a colleague breaking company policy? What if they were stealing something as little as $5?

  • 7. At Keybank, we value diversity in our customer base and on our team. How do you work effectively with people from different backgrounds ?

  • 8. What ideas could you bring to Keybank to help grow revenue in this branch?

  • 9. Tell me about your cash handling experience.

  • 10. Give me an example of how you keep track of details while engaging in conversation.

  • 11. Talk about your experience in mortgage loan closing. How would this experience be beneficial to our team here at Keybank?

  • 12. In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.

  • 13. If working here at Keybank in this role and you found a more efficient way of handling a job duty or process, what steps would you take in order to ensure that your idea was heard?

  • 14. What are one or two of the aspects that you think you would love about our Teller job at Keybank?

  • 15. In your mind, why is it important that Keybank focuses on customer service?

  • 16. We pride ourselves on teamwork here at Keybank and this role in Client Services relies on teamwork. What are the top qualities you would bring to a team based atmosphere here?

  • 17. At Keybank, our Personal Bankers work with clients from all different walks of life. How do you handle working with many different personalities throughout the day?

  • 18. As a Personal Banker with Keybank, why is providing tailored customer service important? How would you make this a priority if hired for this role?

  • 19. As a Personal Banker at Keybank, how would you select products to suggest to our customers?

  • 20. What are your top three strengths? How will you use them to make an impact at Keybank?

  • 21. In your own personal life, what banking products do you use and what benefits do you see in using them?

  • 22. In your opinion, what are the benefits of banking with Keybank?

  • 23. Tell me about a goal you achieved. What steps did you take to get there?

  • 24. How would you deal with an irate customer?

  • 25. What do you know about our services here at Keybank and why do you feel we'd be a great place to work?

  • 26. If hired for this role with Keybank, how would you handle a large workload of clients working through a mortgage process?

  • 27. To get to know what type of leader we'd be hiring at this branch of Keybank, how would you describe your management style?