MockQuestions

Keybank Interview Questions

To help you prepare for a Keybank job interview, here are 27 interview questions and answer examples.

Keybank was written by on October 7th, 2020. Learn more here.

Question 1 of 27

Our clients here at Keybank expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

How to Answer

Keybank looks to set themselves apart from their competition by delivering the best service possible in the industry. You, as a customer service professional, are likely used to doing this so in your example, be sure to think about a time where your going above and beyond the call of duty really impacted the overall customer experience. No matter what example you use, be sure to explain why you felt it was important to take that action and what outcomes you are aware that it produced.

Written by Ryan Brunner on October 7th, 2020

Next Question

27 Keybank Interview Questions & Answers

  • 1. Our clients here at Keybank expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

      How to Answer

      Keybank looks to set themselves apart from their competition by delivering the best service possible in the industry. You, as a customer service professional, are likely used to doing this so in your example, be sure to think about a time where your going above and beyond the call of duty really impacted the overall customer experience. No matter what example you use, be sure to explain why you felt it was important to take that action and what outcomes you are aware that it produced.

      Written by Ryan Brunner on October 7th, 2020

      1st Answer Example

      "A couple of years ago when I was working customer service in retail, a customer was looking for what happened to be a discontinued item of clothing for her sick mother. The easy route would have been to simply look it up, tell her it was discontinued and have her be on her way. What I did was take down the customers contact information and let her know that I could contact our person that handled archived products. If we could track it down, I would be in touch. With a simple phone call, my colleague was able to track the item down from the supplier and have it coordinated to ship directly. We put the customer in direct contact with the supplier and she was as happy as could be. Looking back on that situation, I felt that it was the right thing to do given the situation that the customer was in and knowing she was a loyal customer of ours."

      Written by Ryan Brunner on October 7th, 2020

      2nd Answer Example

      "My current role in hospitality often has me working with very high profile customers that come to our hotel. Last year, a touring manager for a musician contacted me regarding and upcoming stay for the musician. I proactively asked for their dining and entertainment preferences and with that list, I was able to work with our catering staff to ensure we had preferred items on the menus for the nights that he stayed and that we had a customized video game package in the musician's room for the his extended stay. Prior to him leaving, his manager reached out to thank me for the great service!"

  • 2. Tell me about your education. How has it prepared you for this opportunity with Keybank?

      How to Answer

      Share some of the highlights from any of your relevant courses from high school, college, university or on the job training. Explain how your experiences will enhance your performance.

      1st Answer Example

      "Getting a Bachelor's Degree in Business Finance was a great experience. I especially enjoyed my accounting courses because they challenged me to think more critically and furthered my analytical skills. I know these skills will help me to handle work at Keybank and advise clients on important financial decisions."

      2nd Answer Example

      "The bulk of my education has been on-the-job training with my current company. They value continued education and have a tuition reimbursement program which I am happy to have taken advantage of. This year I have taken additional courses in calculus, negotiations, and building a sales pipeline. All of these courses will help me in this role with Keybank because you are customer service focused while also needing employees who understand banking related concepts and calculations."

  • 3. What are your thoughts on working in a position here at Keybank that had a lot of routine tasks each day?

      How to Answer

      A position as a Teller with Keybank will entail many job functions that can get repetitive from day to day and your interviewer is looking to hear that you are able to perform these tasks with focus and ease each day that you are required to. As you prepare for and answer this question, be sure to talk about past positions where you've thrived with routine tasks. As well, keep your answers focused on the positive by explaining why these routine tasks are important and how you always pay attention to detail no matter how mundane a task may be.

      Written by Ryan Brunner on October 7th, 2020

      1st Answer Example

      "I would have to say that I handle routine work very well. In my current role, a majority of my day is handling routine labeling and shipping tasks. By staying in the moment and remaining focused in my work, I ensure that I take all necessary steps each and every time to ensure that my customer's needs are satisfied each and every time. In this role, the customers at Keybank rely on accuracy and timeliness and I would be able to bring that in any duty that I was tasked with."

      Written by Ryan Brunner on October 7th, 2020

      2nd Answer Example

      "For me, an end goal, customer focused approach is important in any work that I do and it is extremely important for very routine tasks. While my current position has a lot of routine tasks that I handle every day and week, understanding why these tasks are important helps me to stay on track and on time with them. If hired to join the team at Keybank, I would make sure that the focus of my orientation would be for me to understand how each job duty positively influences customers that I interact with."

  • 4. Suppose you were on the job here at Keybank and a customer came in to complain about a fee charged for an overdrawn account. How would you handle the situation with that customer?

      How to Answer

      As a Teller with :company, an important job expectation will be for you to handle customers that come to you with issues. While their issues can stem from a majority of reasons, your interviewer wants to know that you have the wherewithal to handle these situations with patience and a sense of calmness. As well, they'll be looking to hear that you have the ability to pull from the resources available to you to help resolve the situation. As you answer the hypothetical question, don't hesitate to draw upon past experiences where you've handled customer issues directly and use your experience in those to help project how you would handle similar situations with Keybank.

      Written by Ryan Brunner on October 7th, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 5. Do you have any experience or knowledge in detecting counterfeit cash or checks?

      How to Answer

      Over the years, the banking and retail industries have had to invest a lot into the detection of fraudulent checks and counterfeit money as fraudsters have become more and more savvy in the making their counterfeit currency look more real. If you don't have direct experience working with the different detection techniques, be sure to do as much research as possible prior to your interview to speak knowledgeably about the different ways money is being counterfeited and the steps banks are taking to counteract it. If you do have knowledge and experience, be sure to talk about they things you've used to help prevent the passing of counterfeit money up to this point in your career.

      Written by Ryan Brunner on October 7th, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 6. What would you do if you saw a colleague breaking company policy? What if they were stealing something as little as $5?

      How to Answer

      While this may seem like a question with a very obvious answer, your interviewer is looking to hear that you value honesty and integrity in any environment that you work in and that you'll do all you can do to promote that within the team at Keybank. As you answer, talk about ways in which you've shown honesty and integrity in your work while making it clear that you'll do the right thing if confronted with these situations while working at Keybank.

      Written by Ryan Brunner on October 7th, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 7. At Keybank, we value diversity in our customer base and on our team. How do you work effectively with people from different backgrounds ?

      How to Answer

      In any interview that you experience, a diversity related question is likely to come your way. This is no different at Keybank because in the banking industry, customers will come from all walks of life and you will be required to work with them effectively. To give your interviewer the greatest sense in your answer, talk both about how you value diversity in your personal and professional life and give an example of a time you worked with a diverse team of people and thrived. In the end, your interviewer will be looking to hear that you will join the team at Keybank with an open mind and open heart.

      Written by Ryan Brunner on October 7th, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 8. What ideas could you bring to Keybank to help grow revenue in this branch?

      How to Answer

      If hired as the next Branch Manager at Keybank, one item that you will be continually tasked and evaluated on is your ability to help grow revenue at the branch through new customer acquisitions and increased sales of banking products. This question gives you the chance to cite your revenue growing skills and how you will apply them to the banking industry. Prior to your interview, be sure to do your research on growth and revenue in the banking industry and think of a creative way or two that can really sell your interviewer on your ability to help drive increased revenues at the branch you are interviewing with.

      Written by Ryan Brunner on October 7th, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 9. Tell me about your cash handling experience.

      How to Answer

      Share some of the details of your experience in cash handling, which are relevant to the position.

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 10. Give me an example of how you keep track of details while engaging in conversation.

      How to Answer

      Multi-tasking is a great skill to have within the banking industry. Share a situation that demonstrates your ability to handle the daily tasks of a busy banking environment.

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 11. Talk about your experience in mortgage loan closing. How would this experience be beneficial to our team here at Keybank?

      How to Answer

      As a Loan Consultant with Keybank, you will be tasked with guiding clients through the complete mortgage process. This will include seeking the best funds available, completing paperwork and seeing the loan through to closing for them. For this question, your interviewer can a good sense of your experience by taking a look at your resume, but they're looking to get more details on your mortgage closing experience by having you talk in detail. Be sure to discuss your specific experience and tie what you can to this specific role with Keybank.

      Written by Ryan Brunner on October 7th, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 12. In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.

      How to Answer

      Think about what customer service means to you. Making the customer happy and receiving positive feedback are great examples! Keybank wants to hear that you treat customers with respect and are careful to resolve issues. Explain some of the elements of customer service that you possess, like empathy and patience.



      Answer Examples Have Been Hidden

      Please upgrade to view

  • 13. If working here at Keybank in this role and you found a more efficient way of handling a job duty or process, what steps would you take in order to ensure that your idea was heard?

      How to Answer

      Business process improvements are sought on a consistent basis in any industry and the banking industry is now exception. And because many of these process changes are initiated by frontline employees like Tellers, your interviewer is looking to hear that you will always have an open eye toward seeing improvements. As you answer this question, while there is no right or wrong answer, use a methodical approach in answering how you would approach this situation hypothetically. If you have a time that you did just this, be sure to explain that to your interviewer as well and walk through your thought process in that situation.

      Written by Ryan Brunner on October 7th, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 14. What are one or two of the aspects that you think you would love about our Teller job at Keybank?

      How to Answer

      While your interviewer is asking this question to verify that you understand the role and life with Keybank, this is your opportunity to sell your skills and abilities to your interviewer as well. As you prepare for this question, think of your best skills that you find the most enjoyable to yourself and match them with the aspect of this job. As you answer, speak with passion about the aspects you will find the most enjoyable and explain why those aspects will be vital to your success in this role.

      Written by Ryan Brunner on October 7th, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 15. In your mind, why is it important that Keybank focuses on customer service?

      How to Answer

      The customers are the lifeblood of a bank and without them, Keybank wouldn't be able to thrive or possibly even stay open for business. With this question, your interviewer will be most interested in hearing why you believe that customer service is important for this role as a Teller and then hear what skills you will help bring to this role. As you prepare for your interview, be sure to think about your prior customer service experience and think of ways that you can draw upon that experience in this role with Keybank. In the end, make sure that your interviewer walks away from your conversation confident in your ability to provide the best customer service possible.

      Written by Ryan Brunner on October 7th, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 16. We pride ourselves on teamwork here at Keybank and this role in Client Services relies on teamwork. What are the top qualities you would bring to a team based atmosphere here?

      How to Answer

      At the heart of this question falls your interviewers need to determine how well you will work with others on the team at Keybank. You will be working with high level advisors and managers that are under a lot of pressure to perform in their jobs and your communications with them will either alleviate some of that stress or add to it. To ensure that your interviewer walks away from your conversation knowing that you are a team player that keeps the end goals of the company in mind, focus your answer on your effective communication skills, your knowledge of everyone's role on the team and your knowledge of what your role on the team will be.

      Written by Ryan Brunner on October 7th, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 17. At Keybank, our Personal Bankers work with clients from all different walks of life. How do you handle working with many different personalities throughout the day?

      How to Answer

      As a Personal Banker with Keybank, you will be dealing with a wide variety of clients and your interviewer will be looking to hear that you are able to tailor your approach to working with many different personalities while maintaining a knowledgeable and professional approach with each person. In your answer, be sure to stress that you have the patience to work with all different types of people effectively and the calmness to handle customers that are demanding or full of questions. If you have an example of a role you've held in the past where you've worked with customers, feel free to bring examples of times you had to work with differing personalities first hand.

      Written by Ryan Brunner on October 7th, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 18. As a Personal Banker with Keybank, why is providing tailored customer service important? How would you make this a priority if hired for this role?

      How to Answer

      In the banking industry, customers all have very unique financial situations and personality types so a very customized approach is required to make each customer feel valued. In this role as a Personal Banker, your customers will expect that you tailor your approach to meet their needs. As you answer this question, be sure to talk about the ways that you get to know your customers to best work with them. On top of that, explain the importance of taking an empathetic approach with your customers and talk about why an empathetic approach is important when working with a customer on their financial needs.

      Written by Ryan Brunner on October 7th, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 19. As a Personal Banker at Keybank, how would you select products to suggest to our customers?

      How to Answer

      At the heart of the role of a Personal Banker falls your ability to use your sales skills and customer service skills to match products that best suit each individual customer's needs. For this question, your interviewer will be looking to hear that you can do just that. As you answer this question, highlight your ability to learn and know the entire catalog of financial products you would have at your disposal and then switch to your sales skills mode where you talk about tailoring packages to each individual based on their needs. To really sell your interviewer on your ability, try to use a real world example where you used features and benefits to meet someone's needs in a sales related situation.

      Written by Ryan Brunner on October 7th, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 20. What are your top three strengths? How will you use them to make an impact at Keybank?

      How to Answer

      Reviewing the job description and the company website will give you some direction on which qualities Keybank values most. Share your most valuable strengths. Think about them within the context of the position. You can refer to the list of responsibilities within the job description as a guide. Explain how your strengths will help you to accomplish these tasks; and better yet, help you to exceed expectations.



      Answer Examples Have Been Hidden

      Please upgrade to view

  • 21. In your own personal life, what banking products do you use and what benefits do you see in using them?

      How to Answer

      With this question, your interviewer is seeking to first see what types of banking products you are familiar with by having you talk knowledgeably about the products that you use. Then, under the surface, your interviewer will be looking to see how you can help sell similar services to the customers at Keybank if you were hired for this role. As you answer the question, try to take a salesperson type of approach by highlighting the features and benefits of the services that you utilize with your current bank. Explain how they help you become more effective and efficient with your finances to really help your interviewer see that you have the sales type of approach if hired for this position.

      Written by Ryan Brunner on October 7th, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 22. In your opinion, what are the benefits of banking with Keybank?

      How to Answer

      The interviewer wants to be assured that you have done your research on Keybank. Review their website to find out more about their products and services.

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 23. Tell me about a goal you achieved. What steps did you take to get there?

      How to Answer

      The banking industry offers a variety of opportunities to those who are motivated. Keybank is seeking individuals who think about the future and aspire to be successful in everything they do. Think about something you accomplished through hard work and dedication.

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 24. How would you deal with an irate customer?

      How to Answer

      In the banking industry, keeping customers calm is a much-needed skill. This is where your relaxed demeanor and ability to empathize will come in handy. Keybank wants to hear about a situation where you used your customer service skills to handle an angry customer.

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 25. What do you know about our services here at Keybank and why do you feel we'd be a great place to work?

      How to Answer

      With this question, your interviewer is looking to see that you have done your prep work and research on the company for this interview while also looking to hear why you feel they are set apart from their competition in the banking industry. Most banks have very similar operating structures and company cultures, so be sure that you try to differentiate Keybank from their competitors in your answer. If possible, try to relate your answer to the organization's mission statement and or core values that would be found on their website.

      Written by Ryan Brunner on October 7th, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 26. If hired for this role with Keybank, how would you handle a large workload of clients working through a mortgage process?

      How to Answer

      At the heart of this question, your interviewer is looking to find out how you manage a busy workload by having you talk about your organization skills on the job. In your answer, talk about the skills you have and the tools that you use to stay organized and on-track while handling a large workload. Don't hesitate to talk about the software programs that you use and any other tactics that you use to ensure that all deadlines are met and no issues occur with clients because of too large of a workload. In the end, your interviewer wants to walk away from this question knowing that you'll be able to provide top notch service to the clients of Keybank.

      Written by Ryan Brunner on October 7th, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 27. To get to know what type of leader we'd be hiring at this branch of Keybank, how would you describe your management style?

      How to Answer

      With your interviewer looking to hear your thoughts on what type of leader you will be, make sure not to use generic labels of different leadership styles. Rather, try and remain focused on your ability to build and maintain an effective team based atmosphere as the success of any branch at Keybank will rely on the Branch Manager's ability to do so. From there, talk about your specific skills and abilities that will really be able to foster that team atmosphere to promote branch growth and employee satisfaction moving into the future.

      Written by Ryan Brunner on October 7th, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view