Manager Mock Interview
Practice 32 Manager interview questions covering leadership, team dynamics, and strategic decision-making.
Question 27 of 32
Tell me about a time you provided honest feedback to a team member.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Providing helpful feedback is an art and a skill that every Manager should work hard to possess. The interviewer wants to know that you can provide honest and helpful feedback to your team members when needed. Helpful feedback means that you are specific, make the advice actionable, and provide your employee with a clear timeline for change. Discuss any formal training you have received on giving feedback or a book you have read on the topic. Perhaps you use a particular methodology that works every time!
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"When providing feedback, I like to use the 3x3 method, which I was trained on in my first management position. With this method, I offer up three strengths and three potential areas for development. I had a team member who was often late to work or would call in sick. I let her know that she was well-liked by her coworkers. I told her that our clients complimented her customer service skills. I said I appreciated her willingness to help new hires. Then, I let her know that her team felt disappointed, hurt, and lost trust in her whenever she would call in sick, leave early, or show up late to her shift. Together we worked on a 30-day perfect attendance plan. In the end, she did much better and, although her attendance was not perfect, it significantly improved."
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