Tell me about a time you provided honest feedback to a team member.

"When providing feedback, I like to use the 3x3 method, which I was trained on in my first management position. With this method, I offer up three strengths and three potential areas for development. I had a team member who was often late to work or would call in sick. I let her know that she was well-liked by her coworkers. I told her that our clients complimented her customer service skills. I said I appreciated her willingness to help new hires. Then, I let her know that her team felt disappointed, hurt, and lost trust in her whenever she would call in sick, leave early, or show up late to her shift. Together we worked on a 30-day perfect attendance plan. In the end, she did much better and, although her attendance was not perfect, it significantly improved."