"A couple of years ago, my manager asked if I would consider a promotion to a role as a supervisor for our department. I was hesitant at first because I did not have supervising experience. My manager kept telling me that I had the skills necessary to do so. I accepted the offer to become the supervisor, and after just three months, I realized that the position wasn't for me. I had become very close friends with many of the people I was now supervising, which made the role challenging. I didn't hesitate to approach my manager to let them know that I wasn't cut out for the role, and we worked on a plan to transition back to my former role. Looking back on the situation, I learned a lot about myself and who I was as a worker."

"I was informed that we were losing one of our biggest clients to a local competitor. In speaking with the client, they were unhappy with our customer service and pricing. Being responsible for customer service for our customers, I felt responsible for losing this client and had to break the news to our leadership team. Our Sales Manager contacted the client to ask why they were no longer utilizing our services. We learned from the experience, though, and I worked on a new customer service policy for my team to follow moving forward."