1. Describe a time you had to adapt to a new system or process.
2. If a customer came to you with a very odd request that you couldn't answer or solve, what would you do?
3. Tell me about a goal you achieved. What steps did you take to get there?
4. What do you want to accomplish at TD Bank?
5. What motivates you in your work?
6. Can you explain a complex financial concept to someone with no finance background?
7. Part of your job will entail talking to our customers about sensitive and confidential information. How will you handle these situations if offered this position?
8. Talk about a time you had to communicate with an unhappy colleague or customer. What were the keys to improving the situation for all involved?
9. Describe a time you had to provide constructive feedback to a colleague.
10. What do you think are the key skills needed to succeed in this role?
11. What do you know about TD Bank?
12. We expect our representatives to be ingrained in our sales-focused culture. If hired for this role, how would you learn and embrace our sales process?
13. Tell us about a time you had to resolve a difficult situation with a customer.
14. What ideas could you bring to TD Bank to grow revenue in this branch?
15. If a customer had increased savings as their main personal financial goal, what steps would you take to get them started down the right path?
16. As a Personal Banker, why is providing tailored customer service important? How would you make this a priority if hired for this role?
17. What do you feel makes a legendary customer experience?
18. Tell us how you keep your knowledge current with ongoing changes in the banking industry.
19. Our Personal Bankers work with clients from all different walks of life. How do you handle working with different personalities throughout the day?
20. Tell me about your education. How has it prepared you for this opportunity with TD Bank?
21. Talk about a time you had to handle failure in your career. How did you handle that situation and move forward with confidence?
22. Tell me about the last time you made a mistake. How did you handle it?
23. What is your experience with operating machines that take in, dispense, or count currency?
24. What experience do you have working on an advanced phone system? What skills do you have that you feel would be essential to work with our clients over the phone?
25. Tell me about your cash handling experience.
26. How would you rate your comfort with receiving money and counting back money to our customers here at TD Bank?
27. Walk me through your thought process when delegating responsibilities to others. What are the important factors that influence your decisions?
28. Tell me about the last time you coached or mentored a teammate.
29. Talk about your experience managing the performance appraisal process for your staff.
30. How do you stay organized?
31. If hired for this role, how would you handle a large workload of clients working through a mortgage process?
32. If a client were to be denied the financing that they desire, how would you handle that situation?
33. Talk about a time you felt overwhelmed by your job duties. What did you do to stay organized and on track?
34. We are building a very team-based culture. If hired for this position, what would you be able to contribute to this team-based culture?
35. How do you build rapport with those that you work closely with?