Tell me about the last time you made a mistake. How did you handle it?

"A while back, I only checked one of the three credit reports and misinformed a client of their chances of receiving a loan. Our system went down after I checked one report; it was the end of the day, and they were anxious to hear an answer and kept calling, so I was overconfident with what I saw and told them their chances were good. The next day, when I looked at the other two reports, I quickly realized they wouldn't qualify for the loan. I felt bad, and when I called and explained the situation, they were understandably disappointed. To make up for it, I passed on several links on how to aggressively clean up your credit report. I explained if they took these steps, they could reapply and likely qualify. They took my advice and three months later qualified for the loan."