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Sterling Bank Mock Interview

Question 2 of 27 for our Sterling Bank Mock Interview

Sterling Bank was updated by on November 19th, 2020. Learn more here.

Question 2 of 27

If a client here at Sterling Bank plc were to be denied the financing that they desire, how would you handle that situation?

As a Loan Officer at Sterling Bank plc, you will have times where you will have to have the difficult conversation with prospective clients that are being denied financing. For this question, your interviewer will be looking to hear that you take a professional approach with the clients and that you have a firm understanding of the regulations surrounding loans in the industry. To seal the deal for this question, talk about your ability to educate the client to better the chances that they will come back to Sterling Bank plc for business in the future.

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How to Answer: If a client here at Sterling Bank plc were to be denied the financing that they desire, how would you handle that situation?

Advice and answer examples written specifically for a Sterling Bank job interview.

  • 2. If a client here at Sterling Bank plc were to be denied the financing that they desire, how would you handle that situation?

      How to Answer

      As a Loan Officer at Sterling Bank plc, you will have times where you will have to have the difficult conversation with prospective clients that are being denied financing. For this question, your interviewer will be looking to hear that you take a professional approach with the clients and that you have a firm understanding of the regulations surrounding loans in the industry. To seal the deal for this question, talk about your ability to educate the client to better the chances that they will come back to Sterling Bank plc for business in the future.

      Written by Ryan Brunner on November 19th, 2020

      1st Answer Example

      "This is a very common occurrence in my current role in the mortgage industry. When a client is denied financing, I am very up front and honest with them in my approach. The most important thing that a customer wants to understand is why financing is denied and my experience in the finance industry lends well to me explaining the importance of credit scores and debt to equity ratios. I have found that customers that are denied financing really take well to my approach and I have had many customers come back after doing the personal work needed to improve and succeed in their application process."

      Written by Ryan Brunner on November 19th, 2020

      2nd Answer Example

      "Life as a successful Loan Officer is about being knowledgeable and professional and I pride myself on my ability to project both of those things. In the times I need to personally decline a potential customer, I am firm and fair with them. I don't beat around the bush in any way because this can leave a customer with a false sense of hope. Taking the time to explain the regulations for the loan in layman's terms often helps customers understand things better as well."