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UBA Prestige Bank Interview
Questions

27 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 27

What would you do if you saw a colleague breaking company policy? What if they were stealing something as little as $5?

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UBA Prestige Bank Interview Questions

  1. 1.

    What would you do if you saw a colleague breaking company policy? What if they were stealing something as little as $5?

      While this may seem like a question with a very obvious answer, your interviewer is looking to hear that you value honesty and integrity in any environment that you work in and that you'll do all you can do to promote that within the team at UBA Prestige Bank. As you answer, talk about ways in which you've shown honesty and integrity in your work while making it clear that you'll do the right thing if confronted with these situations while working at UBA Prestige Bank.

      Ryan's Answer

      "In any situation where I saw a colleague being unethical and breaking company policy, I would confront them right away in a professional manner. Using my best judgement, I would escalate it to a manager if necessary and would absolutely do that in the case of theft. Last year, a coworker of mine was excluding necessary steps of our nightly cash counting procedures. While she may have likely still been doing things accurately in the end and just trying to save time, I talked to her about the importance of taking all necessary steps in regard to accuracy. She thanked me for my input and always used our steps from that point forward."

  2. 2.

    Our clients here at UBA Prestige Bank expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

      UBA Prestige Bank looks to set themselves apart from their competition by delivering the best service possible in the industry. You, as a customer service professional, are likely used to doing this so in your example, be sure to think about a time where your going above and beyond the call of duty really impacted the overall customer experience. No matter what example you use, be sure to explain why you felt it was important to take that action and what outcomes you are aware that it produced.

      Ryan's Answer #1

      "A couple of years ago when I was working customer service in retail, a customer was looking for what happened to be a discontinued item of clothing for her sick mother. The easy route would have been to simply look it up, tell her it was discontinued and have her be on her way. What I did was take down the customers contact information and let her know that I could contact our person that handled archived products. If we could track it down, I would be in touch. With a simple phone call, my colleague was able to track the item down from the supplier and have it coordinated to ship directly. We put the customer in direct contact with the supplier and she was as happy as could be. Looking back on that situation, I felt that it was the right thing to do given the situation that the customer was in and knowing she was a loyal customer of ours."

      Ryan's Answer #2

      "My current role in hospitality often has me working with very high profile customers that come to our hotel. Last year, a touring manager for a musician contacted me regarding and upcoming stay for the musician. I proactively asked for their dining and entertainment preferences and with that list, I was able to work with our catering staff to ensure we had preferred items on the menus for the nights that he stayed and that we had a customized video game package in the musician's room for the his extended stay. Prior to him leaving, his manager reached out to thank me for the great service!"

  3. 3.

    If you were having an interaction with a client here at UBA Prestige Bank and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

      As the forward facing client services representative with UBA Prestige Bank, you may be asked serious financial or market related questions that either don't know or aren't qualified to answer. In those situations, you will be expected to explain to the customer how that question will be answered and then deliver a timeline on when it can be answered. In the end, the customer wants to know the clear path to ease their mind and it will be your job to do just that.

      Ryan's Answer #1

      "In my current role in Customer Service with Metropolis' largest automotive dealership, I frequently get asked questions that our sales, finance and service staff have to give the final stamp of approval on in answering customers questions. In these situations, I have a great amount of knowledge where I can prepare the customer for speaking with the right person while also ensuring them that the sales, finance or service staff will provide the final answer. Then, I work quickly to get them to the right person."

      Ryan's Answer #2

      "In a situation where I didn't know an answer, I would ensure the client that we have the right staff in place that would be able to help them quickly and efficiently. I would communicate to the customer what the next step would be and if that would be me putting them directly in contact with someone or me taking their contact information and having someone get back to them. In the end, setting the right course and timeline would be important for every customer when I faced this situation."

  4. 4.

    Where do you see yourself in five years?

      If you are a recent college graduate or starting a new career, you may or may not know where you'd like to be in five years. UBA Prestige Bank wants to see that you think about the future and are actively working towards your goals. Better yet, they want to know how working for them will help you accomplish your goals! Share how this job will help you get one step closer to achieving your goals.

      Ryan's Answer #1

      "I plan to continue working in the banking industry as a branch manager, working my way up through attending training and participating in your leadership development program. I am excited to start out in ABC position because I am confident that it will help me achieve my goal and broaden my skill set."

      Ryan's Answer #2

      "Being in a leadership role is important to me, so I plan to be working in a management based position at UBA Prestige Bank in the future. I will achieve this through continued education and leadership training while also proving my value to you through my everyday work ethic."

  5. 5.

    What tools of the trade do you find most useful in your work as a Trader?

      As part of your interview for the Trader position with UBA Prestige Bank, your interviewer will be looking to get a sense that you are very resourceful in your approach to studying the market and other assets so their clients can benefit the most from your approach to trading. As you answer this question, try to be as diverse as possible as you talk about your approach to gaining insightful information that will best suit your clients. Make sure that your interviewer walks away knowing that you know and enjoy the Wall Street Journal just as much as you enjoy different websites and software available to you in your work.

      Ryan's Answer

      "I pride myself in saying that my career is my passion and this started at a young age back in a high school economics class. Since that year, I've subscribed to an read publications like the Wall Street Journal, Money Magazine and Barron's. All of these publications still help me to this day to stay on top of my game in the trading business. I also don't hesitate to utilize some of the more reputable online and software programs. Elite Trader and Daily Stocks are great sites that I check daily for new industry news. As well, I'm very proficient in my use of Matlab to analyze market data for use in buying and selling stocks."

  6. 6.

    What are your thoughts on working in a position here at UBA Prestige Bank that had a lot of routine tasks each day?

      A position as a Teller with UBA Prestige Bank will entail many job functions that can get repetitive from day to day and your interviewer is looking to hear that you are able to perform these tasks with focus and ease each day that you are required to. As you prepare for and answer this question, be sure to talk about past positions where you've thrived with routine tasks. As well, keep your answers focused on the positive by explaining why these routine tasks are important and how you always pay attention to detail no matter how mundane a task may be.

      Ryan's Answer #1

      "I would have to say that I handle routine work very well. In my current role, a majority of my day is handling routine labeling and shipping tasks. By staying in the moment and remaining focused in my work, I ensure that I take all necessary steps each and every time to ensure that my customer's needs are satisfied each and every time. In this role, the customers at UBA Prestige Bank rely on accuracy and timeliness and I would be able to bring that in any duty that I was tasked with."

      Ryan's Answer #2

      "For me, an end goal, customer focused approach is important in any work that I do and it is extremely important for very routine tasks. While my current position has a lot of routine tasks that I handle every day and week, understanding why these tasks are important helps me to stay on track and on time with them. If hired to join the team at UBA Prestige Bank, I would make sure that the focus of my orientation would be for me to understand how each job duty positively influences customers that I interact with."

  7. 7.

    What interests you about this position?

      The interviewer at UBA Prestige Bank wants to learn more about how your educational or professional background led you to apply for this position. Share what you are most looking forward to about the role and how it relates to your previous experience or future goals.

      Ryan's Answer #1

      "I enjoy problem-solving and helping people. I worked as a customer service representative in a call center for Wells Fargo when I was in college, and the experience motivated me to learn more about how to help my clients by understanding more about investing, saving, and using banking services to meet their needs. I think working as a personal banker will give me a great foundation to start my career within the banking industry."

      Ryan's Answer #2

      "It is both the job description and the idea of working for UBA Prestige Bank that has piqued my interest. This role offers the growth and advancement that I have desired for some time now. I especially like that in this position, I would be responsible for A, B, and C. I am ready for those responsibilities in my next position."

  8. 8.

    What is your experience in managing an overall performance appraisal process for your staff?

      While your interviewer can see that you have employee management in your experience from your resume, this question is allowing you to really get into detail about what experiences you have in working through a performance appraisal process with your staff in the past. While being open and honest in your experiences, try to highlight your ability to use fair judgement in writing performance appraisals and highlight any technologies that you've used to help manage the performance of your team. As well, don't hesitate to discuss any of the difficult conversations you've had in the past with your staff as UBA Prestige Bank will look to you to be an effective part of this process as their next Branch Manager.

      Ryan's Answer #1

      "In my current role, I manage a team of 13 employees and our policy is to conduct appraisals near a staff member's hire anniversary. I'm a firm believer that writing an appraisal takes preparation throughout the year by documenting performance. When it comes time to writing the appraisal, we use an online performance management system that makes organizing details within the appraisal really nice. I always block time on my calendar to take the time needed to focus on putting detail to paper and don't rush through it because feedback is so important to improving the performance of my entire team."

      Ryan's Answer #2

      "As you can see from my resume, I have over 10 years of management experience and within that experience, I have a lot of experience in the performance appraisal processes for my staff. I take the approach of using a fact and documented based approach with my staff rather than personal opinion. Being in a very volatile and high turnover industry right now, evaluating my staff on tangible factors is very important. Throughout my career as a manager, I've had to have many difficult conversations with staff that were put on performance improvement plans based on their annual reviews and am comfortable having these conversations in a professional, yet personal manner."

  9. 9.

    As a Trader with UBA Prestige Bank, you will be trusted to take a very diverse approach with our clients. How would you explain the limitations of using solely a P/E Ratio approach to purchasing stock to a client?

      Oftentimes, clients at UBA Prestige Bank will come to the table with the expectation that a single market metric will be the determining factor in their investment decisions. Your job as the Trader may be to educate them on the potential dangers of that approach and this question will be used to test your ability to do that. When answering and giving the specific limitation of the P/E Ratio approach, be sure to talk about the importance of weighing several factors in any investment decision.

      Ryan's Answer #1

      "One aspect that I really love about working as a Trader is client interaction and using my knowledge and skills to help educate them in building towards a solid financial future. When I've had clients that tried to educated themselves that bring up P/E Ratios, I will commend that ratio for being an accurate predictor when used in the right context, but I'll also point out that the ratio is only effective when looking at companies within the same industry. That can be useful when I know that an upsurge in a sector like energy will occur, but its not useful when looking at companies within the market as a whole. This is my opportunity to bring new insight into the equation when helping clients."

      Ryan's Answer #2

      "While the P/E ration of a company can be effective at times, I would explain to a client that the ratios use of hard data from the past is not always to most accurate predictor of where things will go in the future for them. As well, if the ratio is using projected earnings like in a forward P/E, there is not a guarantee that the estimates used will be accurate."

  10. 10.

    Tell me about a time when you showed integrity in your work.

      Integrity is best displayed through honesty and consistent moral values. The banking industry relies on employees who are trustworthy and reliable. Give an example that shows how you have demonstrated these qualities in the past.

      Ryan's Answer #1

      "In my last position, I was responsible for the cash deposit on a daily basis. There was never a discrepancy, in the four years that I worked there. I have proven myself reliable through my consistency, always showing up on time, meeting deadlines, and keeping my word."

      Ryan's Answer #2

      "I show integrity in my work in everything that I do. It's important to me that my employer and colleagues see me as trustworthy, with a strong moral compass."

  11. 11.

    In your mind, why is it important that UBA Prestige Bank focuses on customer service?

      The customers are the lifeblood of a bank and without them, UBA Prestige Bank wouldn't be able to thrive or possibly even stay open for business. With this question, your interviewer will be most interested in hearing why you believe that customer service is important for this role as a Teller and then hear what skills you will help bring to this role. As you prepare for your interview, be sure to think about your prior customer service experience and think of ways that you can draw upon that experience in this role with UBA Prestige Bank. In the end, make sure that your interviewer walks away from your conversation confident in your ability to provide the best customer service possible.

      Ryan's Answer #1

      "Having worked in retail for all of my career up to this point, I have customer service engrained in my brain and know I have the skills necessary in this area to be the best I can be for your customers. I have to be knowledgeable about products, pricing and options to be able to answer any and all questions that come my way. I also need to be a great communicator and have excellent listening skills to really get to the individual needs of each customer. In the banking world, I imagine that competition between institutions is fierce and often the main draw between your institution and a competitor is the excellent customer service that you provide. If hired at UBA Prestige Bank, I'd look forward to helping be this differentiating factor for existing and future customers."

      Ryan's Answer #2

      "Customers in any industry have become more tech savvy and self aware now more than ever and the service they are provided is often the key determining factor in where they take their business. I'm sure that UBA Prestige Bank puts a lot of time and resources into training staff in customer service skills. Coming into this role, I have a lot of extensive training in customer service. In the past few years, I've attended online and in-person trainings on telephone customer service, upselling skills and the generational gaps in customer service expectations and would love the opportunity to showcase my skills with your customers here at UBA Prestige Bank."

  12. 12.

    What are one or two of the aspects that you think you would love about our Teller job at UBA Prestige Bank?

      While your interviewer is asking this question to verify that you understand the role and life with UBA Prestige Bank, this is your opportunity to sell your skills and abilities to your interviewer as well. As you prepare for this question, think of your best skills that you find the most enjoyable to yourself and match them with the aspect of this job. As you answer, speak with passion about the aspects you will find the most enjoyable and explain why those aspects will be vital to your success in this role.

      Ryan's Answer #1

      "The biggest thing that I am most excited for in this role at UBA Prestige Bank is the opportunity to now interact with customers on a face to face basis. As a people person by nature, I've felt so held back working for the last four years with customers over the phone. My positive attitude and friendly approach would be a huge asset to your customers and I would make it a priority to always be that smiling face that people encounter when they come to handle their personal business at UBA Prestige Bank."

      Ryan's Answer #2

      "After talking with my cousin that has been a Bank Teller for her entire career, I know that I would love the variety and problem solving aspects of this job. I would look forward to the fact that no two workdays are the same and that I'd be working with individual customers with every transaction. As a person that thrives thinking on their feet, working with unique customers would give me the opportunity to help them troubleshoot issues and find solutions for them."

  13. 13.

    Describe a difficult problem and how you approached it.

      Interviewers at UBA Prestige Bank like to see employees coming up with creative solutions. Problem-solving skills are highly regarded within the banking industry. Use an example that explains the complexity of the situation. You can also use the job description as a guide for some of the challenges you could encounter in this new role. Try to keep it relevant and relatable to the position.

      Ryan's Answer #1

      "I took a client call that had a history of poor customer experiences with the organization. One after another, the customer was left frustrated on our banking processes and voiced their concerns in a manner that was unpleasant. I took the initiative to listen and understand their frustrations, then partnered with the different departments in the company to resolve the concerns and save the customer relationship."

      Ryan's Answer #2

      "While attending university, I was assigned a group project with a group of less than motivated individuals. My grades and performance were significant to me, so I approached the group with a leadership and mentorship mentality. I uncovered what motivated everyone on the team and took the initiative where others would not."

  14. 14.

    What ideas could you bring to UBA Prestige Bank to help grow revenue in this branch?

      If hired as the next Branch Manager at UBA Prestige Bank, one item that you will be continually tasked and evaluated on is your ability to help grow revenue at the branch through new customer acquisitions and increased sales of banking products. This question gives you the chance to cite your revenue growing skills and how you will apply them to the banking industry. Prior to your interview, be sure to do your research on growth and revenue in the banking industry and think of a creative way or two that can really sell your interviewer on your ability to help drive increased revenues at the branch you are interviewing with.

      Ryan's Answer #1

      "While I will always be a firm believer that traditional marketing techniques are key to creating new business and revenue, an outside the box approach can always be vital as well. Here at UBA Prestige Bank, I would make it a priority for frontline staff like Tellers to be trained in advanced sales skills to help upsell customers in their regular conversations with them. Customers of UBA Prestige Bank typically see the frontline workers the most and Tellers are most likely to steer your customers towards revenue generating products."

      Ryan's Answer #2

      "Over the past five years, I've become more entrenched in data analytics in my current role to help drive revenue and I think the banking industry can surely use data analytics to help predict customer trends. With the rapidly changing service combinations that banks put out, data analytics could be key in helping predict customer preferences and that data could be put to use to put out the most preferred packages for future customers."

  15. 15.

    How do you respond to problems that require a quick solution?

      You may experience a variety of issues related to customers or technical issues while working in the banking industry. Give an example that demonstrates your confidence and your strength as a decision maker and a problem-solver.

      Ryan's Answer #1

      "I can think quickly and can do mental math, problem-solve, and mention other products and services to offer the customers. In the case of an urgent matter, I trust my instincts and can quickly evaluate situations to recognize the next steps and act accordingly. I feel secure in my ability to think and act quickly while I'm working in ABC position for UBA Prestige Bank."

      Ryan's Answer #2

      "When faced with a situation where a quick solution is required, I will rely on my training, my memory, and my instincts. I am confident in my ability to find a solution to last minute, or unexpected, problems."

  16. 16.

    What do you know about our services here at UBA Prestige Bank and why do you feel we'd be a great place to work?

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  17. 17.

    The next Branch Manager that we hire here at UBA Prestige Bank needs to be adaptable and flexible as our market demands change over time. What have you done in recent years to promote your own personal and professional development to promote adaptabilit

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  18. 18.

    Tell me about your favorite manager. What did you enjoy most about working with them?

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  19. 19.

    Suppose you were on the job here at UBA Prestige Bank and a customer came in to complain about a fee charged for an overdrawn account. How would you handle the situation with that customer?

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  20. 20.

    In your own personal life, what banking products do you use and what benefits do you see in using them?

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  21. 21.

    Walk me through your thought process when delegating responsibilities to others that you are responsible for. What are the important factors that influence your decisions?

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  22. 22.

    How do you define success?

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  23. 23.

    Do you have any experience or knowledge in detecting counterfeit cash or checks?

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  24. 24.

    At UBA Prestige Bank, we value diversity in our customer base and on our team. How do you work effectively with people from different backgrounds ?

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  25. 25.

    If working here at UBA Prestige Bank in this role and you found a more efficient way of handling a job duty or process, what steps would you take in order to ensure that your idea was heard?

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  26. 26.

    The clients of a financial firm like UBA Prestige Bank can display an arrange of emotions when they work with our Client Services team. How would you handle a situation where a client was very angry?

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  27. 27.

    How do you work in environments with people who are different from you?

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