USAA Mock Interview

To help you prepare for an USAA job interview, here are 35 interview questions and answer examples.

USAA was updated by on March 15th, 2023. Learn more here.

Question 1 of 35

How do you respond to feedback?

"I've noticed that learning, developing and growing is part of the culture at USAA. Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. If it's something that catches me by surprise, I usually ask if they can clarify or explain. I want to grow and improve so the more specific my supervisor can be, the more helpful it is."

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35 USAA Interview Questions & Answers

Below is a list of our USAA interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • Adaptability

    1. How do you respond to feedback?

  • Capability

    2. How do you look for further sales opportunities?

  • Career Goals

    3. What management style do you prefer?

  • Career Goals

    4. When it comes to insurance, would you rather work face to face with clients, or in the background in a research and analysis based role?

  • Career Goals

    5. At USAA we prefer to hire individuals with longevity in mind. Where do you see your career 5 years from now?

  • Communication

    6. Rate your communication skills from 1-10 with proper examples backing your given rating.

  • Compatibility

    7. What do you know about the culture at USAA?

  • Compatibility

    8. Do you think honesty is always the best policy?

  • Compatibility

    9. Within USAA many of our positions require a Bachelor's degree with over 5 years of experience in your field. Why should we hire you into this role?

  • Compatibility

    10. When have you shown great integrity at work?

  • Competency

    11. What do you know about USAA?

  • Competency

    12. Since beginning your career in banking and insurance, what do you feel has been the most significant industry change?

  • Competency

    13. In your most recent position, what was the size of your client portfolio? Was that manageable for you?

  • Creative Thinking

    14. How would you overcome hesitations from customers to any products or services offered?

  • Creative Thinking

    15. In your opinion, what sets USAA apart from other banks?

  • Creative Thinking

    16. How do you feel globalization has affected the banking and insurance industry?

  • Creative Thinking

    17. Do you consider yourself a creative thinker in the workplace or do you prefer to follow a predetermined set of rules?

  • Customer Service

    18. How would you describe your relationship with your customers or clients?

  • Discovery

    19. How do you align with the USAA core values?

  • Discovery

    20. The industry that USAA is in boasts new trends and developments quite frequently. How do you stay on top of these changes?

  • Diversity

    21. How do you promote and foster Diversity, Equity and Inclusion in your current role?

  • Education

    22. Have you obtained any Insurance related certifications or licenses?

  • Education

    23. Tell me about your college experience and how it prepared you for a career with USAA?

  • Experience

    24. When have you had to think quickly in response to sudden change?

  • Job Satisfaction

    25. What causes you to feel dissatisfied on the job?

  • Job Satisfaction

    26. What type of work environment allows you to be the most productive?

  • Job Satisfaction

    27. How do you like to be recognized for your accomplishments?

  • Leadership

    28. What leadership qualities do you possess?

  • Operational

    29. Have you ever worked in a cross-functional environment?

  • Operational

    30. Do you prefer to work with clients on their business/commercial insurance needs, or health/life insurance needs? Why?

  • Performance Based

    31. Do you feel performance should be rewarded over experience?

  • Problem Solving

    32. Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

  • Role-Specific

    33. Insurance and loan contracts can be detailed and lengthy. How do you help your clients to understand their contracts?

  • Salary

    34. What are your salary expectations?

  • Stress

    35. How often do you take work home with you?