One of Prudential's core values is 'Respect for Each Other.' This question tests your conflict management skills (nondefensive communication, mediation, negotiation, diplomacy, and empathy) and what you consider a conflict. Your answer will potentially reveal your emotional intelligence and interpersonal skills, whether you were the source of the conflict, and whether you take ownership of your part in it.

Often when a person recalls a conflict situation, the emotions of that moment rise to the surface and be re-experienced. That will cause them to narrow their eyes, fold their arms, and furrow their brow. The assessment vendor's algorithm will study you for defensive cues while you recall your experience with a conflict at work. You'll want to come across as emotionally mature and not regress into the emotion of that conflict when reflecting upon it. So avoid any defensive behavior, posturing, movements, or gestures that could be interpreted as insecure, closed-off, unapproachable, hostile, or disinterested. You may think coming across as a strong figure could be beneficial, but true strength comes from within. Therefore, you want to come across as confident and relaxed.