How you answer this question will offer insights into how developed your communication skills are. Your success at Prudential will depend on how effectively you can communicate such concepts to your clients while gaining their trust and offering them "security and peace of mind." They are counting on their employees to represent their brand to their clients. There is an entire page on their website answering this very question, so read it through, and get a firm grip on their language and how they communicate such things.

The assessment vendor will screen you for how well you communicate. So keep an ear out for any stutters, awkward pauses, or your use of any speech crutch words such as "uh," "like," "um," "you know," "so on and so forth," "and," "well," "but," "so," "ah," "er," and "Etcetera." Record your voice while answering some of these questions to identify your tics so you can better practice answering these questions without relying on such words. Also, pay close attention to your choice of words and what they might suggest beyond your intended meaning. Doing so will aid in presenting yourself as a clearer communicator and more of a professional.