MockQuestions

Insurance Sales Agent Mock Interview

To help you prepare for your Insurance Sales Agent interview, here are 30 interview questions and answer examples.

Insurance Sales Agent was written by and updated on December 3rd, 2021. Learn more here.

Question 1 of 30

What do you think your biggest weakness is in regards to sales?

How to Answer

When discussing your weakness, you want to discuss one that is a genuine weakness but not one that would directly affect your ability to sell. A few weaknesses that are good to discuss for this question are difficulty with organization, getting lost in details, or difficulty asking for help. You also want to make sure you don't just discuss your weakness, but discuss how you're working to improve on it.

Written by Emma Luttrell on December 3rd, 2021

Next Question

List of 30 Insurance Sales Agent Interview Questions & Answers

  • Behavioral

    1.

    What do you think your biggest weakness is in regards to sales?

      How to Answer

      When discussing your weakness, you want to discuss one that is a genuine weakness but not one that would directly affect your ability to sell. A few weaknesses that are good to discuss for this question are difficulty with organization, getting lost in details, or difficulty asking for help. You also want to make sure you don't just discuss your weakness, but discuss how you're working to improve on it.

      Written by Emma Luttrell on December 3rd, 2021

      1st Answer Example

      "I've always been someone that can easily focus too much on details in a task. While this can sometimes be good in that I do combine an ability to see both small and big picture, I do at times get caught up in the smaller details which can then make it more difficult for me to work efficiently. I worked on this a lot in my last job and my supervisor and I actually had weekly meetings for a bit to help me work through this and it really helped me to find some solutions. Now I always make sure to make a daily to-do list. This helps me in making sure I focus on the big picture and my larger goals and making sure I meet those. It's something I've definitely improved on but a weakness I know I need to continually assess to make sure it's not affecting my work and meeting my goals."

      Written by Emma Luttrell on December 3rd, 2021

  • Behavioral

    2.

    How would you describe your attitude?

      How to Answer

      You want to try and throw in words that are often sought after as soft skills. Use words like adaptable, independent, hard-working, and motivated to help show why you'd be a good employee. You may also want to talk about how these help you be a successful salesperson in the industry.

      Written by Emma Luttrell on December 3rd, 2021

      1st Answer Example

      "I consider myself a really adaptable and motivated person. In sales, it is well-known that the industry can sometimes be really discouraging. You hear no fairly frequently, often times have problems arise, and have to try and make customers happy in really overwhelming times. My adaptability and motivation really help me succeed particularly when challenges arise. I think my attitude and ability to deal with issues is one of the reasons I really succeed in sales and one thing I've gotten great marks on in performance reviews in previous roles."

      Written by Emma Luttrell on December 3rd, 2021

  • Direct

    3.

    Insurance is a heavily competing industry and it's important to know our competitors. Who are they?

      How to Answer

      You want to be specific here and ensure you know competitors within the industry. If you've worked in insurance sales for a while, you likely already know some of the big names such as Blue Cross Blue Shield or Cigna in health insurance, Geico or Statefarm for car insurance, or Allstate or Nationwide for homeowners insurance. If you're new to the industry, you'll want to do a quick search about companies within the industry to ensure you're knowledgeable about competitors. This question can be pretty straightforward when you answer, the key is to be specific and mention specific company names to show the interviewer you are knowledgeable about the industry. It is also a great opportunity for you to discuss what you think their company does better than their competitors.

      Written by Emma Luttrell on December 3rd, 2021

      1st Answer Example

      "Having worked in the industry for several years, I know how competitive the industry can get. Some of the biggest competitors within heath insurance sales are BlueCross BlueShield, Cigna, Aetna, and Humana. What I think is great though is that your company has more focus on building those long-lasting relationships with clients. My understanding from research is that much of the training your company invests in isn't just about acquiring new clients but continuing relationships with existing ones, something I think makes you stand out from other companies."

      Written by Emma Luttrell on December 3rd, 2021

  • Direct

    4.

    What insurance products do we sell at our company?

      How to Answer

      This is a time when you want to research a company. Spend at least 10 or 15 minutes looking thoroughly through the company's website. Oftentimes, insurance companies may be really well-known for selling one type of insurance, but may actually offer other products or be trying to extend their reach into other areas. Companies like Geico and Nationwide are well-known for selling auto insurance for example, but they also sell homeowners insurance and boat insurance. Be specific and try to list all types of insurance products sold.

      Written by Emma Luttrell on December 3rd, 2021

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  • Direct

    5.

    Why do insurance companies spend so much on advertising?

      How to Answer

      You want to exemplify that you understand the importance of advertising and marketing within the industry. In really competitive industries, advertising is a way to try and increase customer and client engagement, build a brand, and stand out. You want to showcase that you understand the importance of this in making a company successful. If you've had any experience in contributing to marketing and advertising efforts before, discuss this also to further sell your ability to be successful with the company. A great fact to weave in is that according to an article on Contently.com, companies that invest at least 15% into advertising are more likely to see revenue growth of up to 20% year over year. Any facts or metrics you can research and include are great in helping to showcase your understanding.

      Written by Emma Luttrell on December 3rd, 2021

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  • Direct

    6.

    Being an insurance sales agent, can come with a big paycheck, are you in this just for the money or do you care about customers and our company?

      How to Answer

      When answering this question, you want to discuss all the things you enjoy about being an insurance sales agent that isn't related to money. Discuss things like enjoying talking to others, being able to problem-solve and get the right product or service for clients and customers, and being able to have flexibility in your work. You want to ensure they know you enjoy your work for many reasons and not just the financial aspect. You can also discuss any specific reasons you like the industry and company and why it motivates you in your work.

      Written by Emma Luttrell on December 3rd, 2021

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  • Direct

    7.

    Do you feel our agency and insurance company is one of the best?

      How to Answer

      This is a question in which you'll want to try and research a company before understanding who they are. Research their value, mission, accomplishments, and any unique facts about them, and use those in your answer. You'll want to talk specifically about what you think the company does well, like innovative sales techniques, partnerships with charities, or values that align with your own. You want to show you have a knowledge of the company.

      Written by Emma Luttrell on December 3rd, 2021

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  • Discovery

    8.

    What sales experience do you have?

      How to Answer

      Discuss any sales experience you've had, even part-time retail jobs. If you don't have sales experience, discuss any roles that used the same skills that sales jobs use. You want to focus on roles or experiences that have required a lot of communication, persuading, building relationships, and problem-solving. If you've always done insurance sales, briefly discuss your career trajectory from beginning to end. If you've worked in other industries, discuss your career trajectory and talk about how the same sales skills apply to multiple industries. If you're new to sales, discuss other examples of how you may have used skills like communication and relationship building to successfully perform a job.

      Written by Emma Luttrell on December 3rd, 2021

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  • Discovery

    9.

    Why do you want to work for our company?

      How to Answer

      This is a question that might require some research on the company. Before an interview, it is helpful to look up a company's mission, values, and services to make sure you have an understanding of who the company is. You'll want to try to weave these things into your answer. Discuss how your values might align with the company's, or anything you know about the company's goals for themselves that interest you in the role.

      Written by Emma Luttrell on December 3rd, 2021

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  • Discovery

    10.

    Tell me about your most successful sale. What do you think helped you make the sale?

      How to Answer

      You want to use the STAR method here. Discuss not only what the sale was, but also how you were able to make the sale. Discuss what skills you used, and how the sale affected your work in the future. Discuss things like using communication or relationship-building skills, the specifics of the sale, and what ways you think it affected your approach to sales in your work after that. It also doesn't have to be your most financially successful sale, but it might be a sale to a particularly difficult customer, your first sale in the industry, or one that really changed the scope or approach of your work.

      Written by Emma Luttrell on December 3rd, 2021

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  • Discovery

    11.

    Do you enjoy working independently?

      How to Answer

      You want to discuss here not only that you do enjoy working independently, but why. You can mention things like enjoying the freedom to work in a way that fits your personality, being able to make decisions about how to best sell, and working better with little oversight. Sales is a really independent role and they are likely wanting to make sure you can work on your own without much need for supervisor input. Discuss any ways you've successfully worked independently in the past also and how it's helped you be successful.

      Written by Emma Luttrell on December 3rd, 2021

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  • Discovery

    12.

    What do you dislike the most about a sales position?

      How to Answer

      You want to discuss something you dislike in general about sales but that isn't directly related to sales. Mentioning things like paperwork, changes in the industry, or a smaller market in the area are good areas to mention because they aren't directly related to selling themselves. You'll want to talk also about how you work through this dislike. You don't want interviewers thinking this will be an issue in you performing your role. Talk about how you work to overcome any dislikes or difficulties in sales.

      Written by Emma Luttrell on December 3rd, 2021

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  • Discovery

    13.

    What do you enjoy most about selling?

      How to Answer

      Discuss all of the things you like about sales and things that would help show you'd be good in the role. Talk about liking to talk with others, being able to help people solve problems or find products or services that work for them and anything you specifically like about the industry. This is a chance to show that you are not only skilled in the industry, but also really like the work you do.

      Written by Emma Luttrell on December 3rd, 2021

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  • Discovery

    14.

    Why are you a good seller?

      How to Answer

      Discuss here strengths you have that directly align with selling. Discuss things like being a good communicator, being able to talk to many different people and build relationships, not getting easily discouraged, and being motivated by commission-based work. These are all key elements of sales jobs and will interviewers see why you're a good fit.

      Written by Emma Luttrell on December 3rd, 2021

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  • Discovery

    15.

    What knowledge do you have in insurance?

      How to Answer

      You want to talk about your experience in the industry that helps you be knowledgeable. You also want to talk about any ways that you stay current within the insurance industry like news articles, professional development presentations, or networking. You want to show that you not only have knowledge of insurance but are always looking to learn and expand your knowledge.

      Written by Emma Luttrell on December 3rd, 2021

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  • Discovery

    16.

    Do you take pride in your work? Are you confident you can sell?

      How to Answer

      This is a chance for you to sell yourself. Discuss why you take pride in your work such as liking to help people and a value of succeeding. When talking about your confidence in selling, mention specific successes you've had in sales, or tell a story about a time you had a difficult sale but still succeeded. You want to be able to exemplify why you're a great fit for the role.

      Written by Emma Luttrell on December 3rd, 2021

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  • Discovery

    17.

    How well are you familiar with homeowners insurance?

      How to Answer

      You'll want to discuss here any experience you have specifically in this area. If you've never worked in sales in homeowners insurance, you might want to mention any knowledge you have on your own of homeowners insurance. You'll want to use words and phrases that show you know and understand the industry too like coverage, dwelling protection, liability, and deductible. You want to ensure they are being shown your thorough knowledge of the industry.

      Written by Emma Luttrell on December 3rd, 2021

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  • Discovery

    18.

    Do you enjoy talking to strangers?

      How to Answer

      Discuss why you enjoy talking to strangers and mention things like enjoying getting to know people, your natural skill and ability to communicate and have meaningful conversations, and an overall interest in meeting new people. You can also give an example of a time when you were able to quickly form a relationship with a stranger and how this helped you make a sale.

      Written by Emma Luttrell on December 3rd, 2021

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  • Discovery

    19.

    Do you enjoy socializing with customers?

      How to Answer

      When answering this question, focus on not only discussing why you enjoy socializing with customers but share a story if possible about how socializing and communicating with customers helped you meet a goal or make a sale. You'll want to talk about what skills you utilize most in building these relationships with customers, and how this helps you stand out. Discuss specific things you might do to socialize such as discussing a common interest with a customer, remembering a detail about them or their interests, or asking questions about them to help better socialize with them.

      Written by Emma Luttrell on December 3rd, 2021

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  • Discovery

    20.

    Why do you think you would be a good insurance sales agent?

      How to Answer

      This is a chance for you to discuss any career accomplishments, skills you have that allow you to be successful in sales, and what makes you stand out. You may also want to review the job position thoroughly before interviewing. Look at what the top 3-4 qualifications they list are, and discuss as many of those as you can that you have. Things like a proven ability to meet high sales numbers, an ability to build long-lasting customer and client relationships, and organization and time management are all great to discuss.

      Written by Emma Luttrell on December 3rd, 2021

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  • Discovery

    21.

    What attracted you to the insurance industry?

      How to Answer

      Discuss how your values may align with the insurance industry, or what skills you have that led you to seek work in this industry. Some great values you may want to talk about are things like relationship-building, helping others, or problem-solving to provide service. You can also talk about things like having a natural ability to help others make decisions, being able to help compare different options to find the best solution or just an overall general interest and understanding of the industry.

      Written by Emma Luttrell on December 3rd, 2021

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  • Operational

    22.

    What market would you start targeting?

      How to Answer

      This is a chance for you to show you can strategically think in order to target the most likely markets to buy. You'll want to not only list the market you'd target but why you're choosing that market and how you know it would be successful. You can give examples of how this market has been successful for you to target in previous roles.

      Written by Emma Luttrell on December 3rd, 2021

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  • Operational

    23.

    What area could you improve as a sales person?

      How to Answer

      This question is asked because they want to make sure your weakness or area of improvement isn't one that will directly prevent your success in the role. They also want to see if you have the ability to acknowledge weaknesses, but also want to see if you're working to improve them. When answering this, make sure you not only list the area for improvement, but also ways you're working too, or could work, to improve it.

      Written by Emma Luttrell on December 3rd, 2021

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  • Operational

    24.

    What skills do you possess that you believe will help you sell?

      How to Answer

      It might be helpful to look directly at the job posting before interviewing and look at the 1st 4-6 skills they have listed and discuss those. You also might want to think about skills generally sought after in sales and discuss those. Common skills needed for sales are communication, adaptability, relationship building, and the ability to work independently. You want to be confident in discussing these skills too and show you know you'd be able to perform the job well because of these.

      Written by Emma Luttrell on December 3rd, 2021

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  • Operational

    25.

    Are you comfortable making cold calls?

      How to Answer

      Discuss why you are comfortable with cold calls. Talk about things like enjoying meeting new people, finding the challenge of trying to sell motivating, or an ability to start conversations easily with others. You should also include any examples of when and how you've successfully completed cold calls previously. You want to try and show specific examples of how you've been able to use cold calling to make sales in your previous roles.

      Written by Emma Luttrell on December 3rd, 2021

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  • Operational

    26.

    A big part of insurance sales is building relationships. What skills do you utilize to help you build and maintain relationships with customers?

      How to Answer

      Discuss specific skills here you use in order to build relationships. Talk about things like communication skills, empathy, listening, and creating connections. It is also helpful to share a specific story about how you've used the above skills to build and maintain relationships. This allows interviewers to visualize the scope of your abilities.

      Written by Emma Luttrell on December 3rd, 2021

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  • Operational

    27.

    How do you maintain relationships with customers and clients? What skills do you think are useful in keeping customers and building relationships with them?

      How to Answer

      Discuss what skills you most frequently utilize to maintain customer relationships. Be specific and discuss things like monthly check-ins with customers, following up with any issues, and communicating through various means including phone and email. You'll want to discuss skills like communication also and how they help you maintain relationships with customers in your work.

      Written by Emma Luttrell on December 3rd, 2021

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  • Operational

    28.

    Describe a time where you had difficulty making a sale and how you were able to make the sale. What skills did you use?

      How to Answer

      You'll want to use a STAR story for this question and discuss why the sale was difficult to make, and what skills you used to make the sale. You also want to discuss how you're able to stay motivated when told no by customers and what unique methods you use to try and make sales. Discuss using skills like communication, problem-solving, and adaptability to make sales goals.

      Written by Emma Luttrell on December 3rd, 2021

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  • Situational

    29.

    How do you handle when a customer may not be happy with you? How do you handle conflict?

      How to Answer

      You want to talk about what skills you use to solve a conflict. Discuss things like open communication, listening, and creative problem-solving. You also want to emphasize that you aren't uncomfortable with conflict and are confident in your ability to handle issues. You might want to tell a story about a time when a customer was unhappy and what you did to resolve the issue.

      Written by Emma Luttrell on December 3rd, 2021

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  • Situational

    30.

    Describe a time where you tried but couldn't make a sale.

      How to Answer

      This question they are likely assessing for your ability to discuss failure and learn from it. Use a STAR story and discuss not only why you weren't able to make the sale, but what you learned from it and how you think it has actually helped you improve in your work. You want to also discuss your general approach to dealing with failure or disappointment and show that it doesn't affect your motivation.

      Written by Emma Luttrell on December 3rd, 2021

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