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Capco Interview
Questions

30 Questions and Answers by Rachelle Enns
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Business     Management Consulting    

Question 1 of 30

Who are our clients at Capco?

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1.

Who are our clients at Capco?

Before your interview, it's vital that you have a full understanding of the industries and clients that Capco serves. You will find this information on their website, press releases, social media, or even a Google search. If you have worked with similar clients in the past, you can mention this, to show the interviewer that you are already familiar with the type of accounts you may be handling, should you be the successful candidate.

Rachelle's Answer #1

"I understand that Capco works primarily with Fortune 500 companies in the medical, technology, and SaaS industries. I have a similar client portfolio, with smaller companies who have between 500-1000 employees."

Rachelle's Answer #2

"Through my research, I saw that Capco serves over 76% of Fortune 100 companies and more than 92% of Fortune 500 companies. I also understand that your clients span industries such as energy, financial services, Public services, and media/communications. The bulk of my experience is in the energy sector, and I look forward to making an impact in that area while learning more about your client scope."

2.

How do you keep up to date on the changes in our industry, from regulations to tech?

The interviewer would like to see that you invest the time needed to stay up-to-date on the latest in your industry. Discuss the resources you use to ensure that your knowledge is current, that you bring the best to your employer every day, and that your clients can count on you to be on top of new trends. Asking the interviewer about their favorite resources in return is a great way to get to know their preferences while potentially learning something new.

Rachelle's Answer #1

"I make sure to use trusted and reputable sources for industry news, such as Forbes, Harvard Business Review, and McKinsey. When it comes to tech, I have a subscription to MIT Technology Review. If you have any recommendations, I am happy to hear!"

Rachelle's Answer #2

"The resources that I tend to visit the most include Tech Crunch and BCG Henderson Institute. I am keenly interested in the views and insights of other management consultants, so I also follow the blog of other high-profile consultants such as Tom Peters from McKinsey. Do you have any favorite resources I could check out? I genuinely enjoy learning and growing."

3.

What have you done in the last few months to strengthen your professional network?

Management Consultants know very well that a strong professional network can mean all the difference in their business. The interviewer would like to see how you go about networking, and how active you are in your industry. Maybe you attend your local Chamber of Commerce events, or you belong to a local organization where you meet potential clients and business comrades.

Rachelle's Answer #1

"I am very focused on building my professional network. For the past six months, I have enjoyed membership at the local Chamber of Commerce. I have also joined a consultants mastermind, where we meet once every quarter to share tools and resources, and also client success stories."

Rachelle's Answer #2

"I am active in my local and online consultants community. I recently started a LinkedIn group for Management Consultants in my city, and we will have our first meetup next month. Networking is a huge component of gaining business, and I plan to keep focused on those activities for years to come."

4.

How would you make Capco more profitable?

You work with your clients to help them scale and see more success and profitability. Now, how would you help Capco to do the same? The interviewer is not looking for you to reinvent their entire organization; however, they are looking for one or two simple ways they could improve. Perhaps, during your application and interview process, you saw some room for opportunity and growth.

Rachelle's Answer #1

"I look forward to helping Capco be more profitable every day. During my application process, I conducted a lot of research on your organization. I noticed one area of opportunity being your social media presence. A strong presence on Instagram, for instance, can draw users to your website, creating more opportunity to educate potential clients."

Rachelle's Answer #2

"I specialize in workforce optimization, so I always see room for opportunity in that realm. When I applied to Capco online I saw some areas where the application process could be streamlined, saving time and frustration. I would be happy to walk you through my ideas."

5.

In consulting, much of your growth will come from feedback on client projects. How do you accept and implement feedback?

Being able to accept feedback graciously is a highly valued skill, especially in the consulting space, where you are continually putting yourself in vulnerable situations, where your recommendations and findings may not always be welcomed or understood. The interviewer wants to know that you accept feedback well, but they also want to see that you see the value of implementing immediate change. Show the interviewer that you:

- Ask for feedback often
- Listen to the input openly
- Take what you know to be important, and leave the rest
- Do not take the feedback personally
- Can take corrective action to implement change

Rachelle's Answer #1

"I ask for feedback on a monthly basis from one of my toughest-to-please managers. Her feedback is accurate, and I trust it. Once she tells me what I could try doing differently, I will take the time to research and plan how I can implement the change. This practice has helped me grow in my career significantly."

Rachelle's Answer #2

"At the end of every project I will give my clients, and their entire team, a survey focused specifically on my service, knowledge base, and if they felt they received the value from me that they expected. The feedback is blind, but I take every bit of it as though it came from the CEO of the company. I analyze the comments for common denominators as well. If the feedback is consistent, I will create a learning plan based around that common piece of feedback."

6.

What do you believe are the most critical KPIs for a management consulting firm to consider?

The interviewer is testing to see how well you understand management consulting, and what makes a firm successful. Whether you are newer to the industry, or you have many years of experience already, you should have a full understanding of the goals and targets within management consulting. Some of the most critical KPIs may be:

- Number of leads generated
- Number of clients
- Customer acquisition percentage
- Average fee per hour
- Repeat business rate

One KPI that you should never forget to mention is 'Client Satisfaction Rate'! Discuss with the interviewer what you believe to be the most important metrics for a management consulting firm to consider.

Rachelle's Answer #1

"I believe that the most critical KPIs to consider is the repeat business rate. This metric is directly associated with client satisfaction, and will tell a consultant or agency a lot about their business and likeability factor."

Rachelle's Answer #2

"In my opinion, the most critical KPI to consider is the number of leads generated. Without an active pipeline of business, there is nothing else to consider really! Once you start with a healthy leads list, the next KPI to consider would be the customer acquisition percentage."

7.

What do you think makes a good management consultant?

This question can be a tricky one because the characteristics and traits you mention, are ones that you should also possess. A good management consultant will:

- Create a professional environment where their client is comfortable
- Exercise excellent judgment when it comes to problem-solving
- Come to conclusions that are well researched and unbias
- Lead their team with integrity, clear communication, and excellent time management
- Offer expert and well-researched advice to clients at all times
- Tap into their network of experts to find answers to questions they do not know

Discuss with the interviewer what you believe makes a good management consultant, expressing that you possess these abilities.

Rachelle's Answer #1

"A good management consultant will actively listen to their client, and make a commitment to them to give only the most sound, and well-research advice. They are full of integrity and know how to communicate. These are just some of the skills that I have honed over my years in consulting, and I look forward to making them work for Capco and your clients."

Rachelle's Answer #2

"A good management consultant will have the ability to adapt and pivot on a moments' notice. They will be well-trusted, researched, and communicate clearly at all times. These skills are ones that I value, and work on bettering in myself, on a daily basis."

8.

Who are the biggest competitors of Capco, and how do we stand out from the rest?

There are many management consulting firms out there, from solo-run consultancies to the biggest agencies in the business. Before your interview, do your research on the size of Capco, who their clients are, and who their direct competitors are. Who do they compete against for business? Show the interviewer that you have researched Capco and that you have a full understanding of why they are better than the rest! Which offering, in your opinion, makes them stand out?

Rachelle's Answer #1

"I understand the most significant competitors of Capco to be A, B, and C. When I researched your firm these were the companies that continually came up as direct competitors. I combed through their websites and was happy to find that the messaging from Capco was the most consistent. Your firm appears to have the most vision and direction, and a more robust client list, over a wider range of client industries."

Rachelle's Answer #2

"After researching Capco I saw that your primary competitors are A and B. These two firms look like they do a good job; however, the consultants seem to rotate often. Most of their consulting teams were new and without longevity. I appreciate that Capco has teams who are well tenured. This consistency tells me that you are better able to build client relationships and that your consultants are satisfied with the opportunities and growth here."

9.

In your opinion, what makes you a great problem solver?

Capco wants to know that you have a systematic approach to problem-solving. Consider the skills and qualities that help you successfully face problems, or get through a challenging project. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions for your clients.

Strong problem solvers are:

- Systematic thinkers
- Open minded
- Okay with being wrong sometimes
- Always researching and exploring
- Able to identify the core problem
- Able to reverse engineer a challenge to avoid future issues
- Able to come up with multiple avenues that work well for all stakeholders
- Do-ers and not worriers

Rachelle's Answer #1

"I am a great problem solver because I can compartmentalize all aspects of a problem before studying it. I also like to bring more experienced team members in to add to the solution. I will never try to be a hero and solve a complicated problem without tapping into the resources around me."

Rachelle's Answer #2

"I have been told that I am an excellent problem solver and I believe this is because I have a bit of an engineering mind. I can take the issue, work backward to solve it, and then use that resolution as a basis for avoiding the same issue on future projects. I am also a big-picture thinker which allows me to come up with various resolutions per problem."

10.

How would you explain the management consulting industry to someone who is unfamiliar?

Management consulting can be one of those career paths where people who meet you say, 'What exactly is it that you do?' It's best if you have a one to two sentence elevator pitch on what management consulting means to you! Having this pitch prepared, and memorized, will assist you in answering those 'What do you do for a living?'questions while also helping you sound confident and clear when discussing your career path. Use this pitch when you tell the interviewer how you explain the management consulting industry to someone who is unfamiliar.

Rachelle's Answer #1

"Management consulting is best described as a group of people who help business answer tough questions surrounding their operations, strategy, and profits."

Rachelle's Answer #2

"I explain management consultants as people who help businesses to clarify their operations and strategy. We help businesses of all kinds max out their profitability."

11.

How do you exercise logic?

We define logic as a proper or reasonable way of thinking about or understanding something. Those who are logical thinkers, will use formal processes when reasoning and mulling over a plan of action. The interviewer would like to know that you can exercise logic and good judgment. Your projects as a management consultant will be based primarily on logical thinking, and data analysis.

Rachelle's Answer #1

"I exercise logic every day, and my reasoning skills are strong. I do have formal processes in place when I am making a client plan, and I also use past cases to help me come to logical conclusions in tougher situations."

Rachelle's Answer #2

"Logical thinking is all about putting the pieces together. I do a lot of IQ and mental exercises in my spare time. The activities seem fun, but they are also helping me to define my logic and reasoning skills. I have trained myself to think in conditional statements so that my brain automatically searches for the logic in any situation."

12.

As a management consultant, who is your ideal client?

In your career as a management consultant, you may have the opportunity to work with a vast range of clients, across a plethora of industries. Discuss the type of client with which you prefer to collaborate. You could mention the size of their company, the workplace culture they have crafted, their strategic process, or their vision. Whichever way you choose to answer, it's best if you can touch on the type of clients that Capco works with, and express your interest in that demographic.

Rachelle's Answer #1

"My ideal clients are receptive to change, focused on scaling, while never forgetting their roots, and what their employees offer them. The industries which I am most interested in working, are the finance, real estate, and investment realms; however, I have found that there are excellent clients in every industry imaginable."

Rachelle's Answer #2

"I am new to the management consulting industry so, at this point, my ideal client is one that I can learn from, who I can teach new things to, and collaborate in a way where we both grow. I see that Capco works with businesses who are startups in the SaaS industry which is particularly interesting to me."

13.

What steps do you take when researching a new market or industry?

A successful management consultant will have excellent research skills. When laying down the groundwork for a successful project, this is where the work should always begin. As you likely know, cutting corners will result in a sub-par result. Take the interviewer through your process when researching a market or industry with which you may not be overly familiar.

Rachelle's Answer #1

"When I take on a project within a new market or industry, I will find someone in my network that I know, trust, and admire, and ask for 30 minutes of their time. Essentially, I want to interview a subject matter expert. I will uncover their best resources, and research thoroughly from there."

Rachelle's Answer #2

"I have strong research skills and a three-step process when it comes to learning about a new market or industry. First, I find what I can from reputable online resources. Next, I create a list of questions that need answering. Third, I source and subject matter expert from my network whom I can ask these questions. It's important to use a wide variety of reputable sources when conducting research, and collecting findings."

14.

Capco works with clients across many industries. Which of our clients' industries interests you the most?

Before your interview you should have a thorough idea of the clients that Capco takes on. Be prepared also to list the client industries in which you have worked. Show the interviewer that you have experience in the same sectors, as this will build their confidence in your abilities to jump in with their clients right away.

Rachelle's Answer #1

"When researching Capco, I saw that the bulk of your clients are in the energy, finance, and education sectors. Your experience in these areas is part of what prompted me to apply since the bulk of my experience is there. I have a special interest in finance clients, particularly. I majored in finance while attending university, so it's a solid area for me."

Rachelle's Answer #2

"My industry expertise is in healthcare. When I saw that you were hiring, particularly for your clients in the healthcare sector, I knew I had to apply. I am highly confident working in this sector, and look forward to learning about the other clients you take on at Capco, particularly those in e-commerce."

15.

At Capco we use leading-edge technology. Which management tools have you used in your career?

In our digital edge, there are many tools available in the consulting industry, including websites, cloud-based applications, and other software. These tools make your job significantly more manageable, and the interviewer would like to know which ones you have experience using.

If you are unsure of the tech and tools used by Capco, you can ask. However, be sure to comb through their job posting first to see if they mention any specific programs. You want to do your research before asking questions that you could have answered yourself.

Discuss any programs and tools that you have used in your previous roles. If you are new to the industry or your career, speak to your ability and willingness to learn their systems quickly.

Rachelle's Answer #1

"I have a great deal of experience with tools related to application management and implementation. I have leveraged software and other tech offerings from companies such as SAP, Oracle, Microsoft, Salesforce, and Cisco in the past. All of these tools are incredibly important for accelerating projects and elevating the result."

Rachelle's Answer #2

"In your job posting you mentioned that Capco uses many Salesforce and Oracle products. I would love to learn more about your internal systems as well. I have about one year of experience with Salesforce; however, am eager to learn the offerings in greater depth."

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30 Capco Interview Questions
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Interview Questions

  1. Who are our clients at Capco?
  2. How do you keep up to date on the changes in our industry, from regulations to tech?
  3. What have you done in the last few months to strengthen your professional network?
  4. How would you make Capco more profitable?
  5. In consulting, much of your growth will come from feedback on client projects. How do you accept and implement feedback?
  6. What do you believe are the most critical KPIs for a management consulting firm to consider?
  7. What do you think makes a good management consultant?
  8. Who are the biggest competitors of Capco, and how do we stand out from the rest?
  9. In your opinion, what makes you a great problem solver?
  10. How would you explain the management consulting industry to someone who is unfamiliar?
  11. How do you exercise logic?
  12. As a management consultant, who is your ideal client?
  13. What steps do you take when researching a new market or industry?
  14. Capco works with clients across many industries. Which of our clients' industries interests you the most?
  15. At Capco we use leading-edge technology. Which management tools have you used in your career?
  16. In your opinion, why do companies need consultants?
  17. Our best consultants continually grow and learn. What have you done to expand your knowledge in the past three months?
  18. How do you learn the company culture of a new client, when taking on their project?
  19. How do you manage the lifecycle of your projects, ensuring on-time deliverables, and deadlines?
  20. How do you react when your team misses a deadline?
  21. How do you prioritize multiple projects when they all seem equally important?
  22. What do you believe is the most important service we offer at Capco?
  23. Have you ever supervised or trained junior consultants?
  24. What will be the greatest challenges faced in this job? How will you overcome these challenges?
  25. What is the most challenging client issue you have faced this year? How did you overcome the situation?
  26. Do you consider yourself a persuasive person?
  27. What are the components of a successful, and effective, presentation?
  28. How does a career in management consulting fulfill and satisfy you?
  29. How can Capco motivate you?
  30. Tell me about a time that you had to collaborate with a colleague with whom you did not see eye-to-eye. How did you ensure that you got along well enough to make it a success?
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