35 Prudential Financial Interview Questions & Answers
Table of Contents
- 1. Behavioral Questions
- 2. Capability Questions
- 3. Career Goals Questions
- 4. Communication Questions
- 5. Compatibility Questions
- 6. Competency Questions
- 7. Conflict Questions
- 8. Customer Service Questions
- 9. Diligence Questions
- 10. Experience Questions
- 11. Job Satisfaction Questions
- 12. Organizational Questions
- 13. Problem Solving Questions
- 14. Technical Questions
Behavioral
1. What motivates your daily work and your career?
What You Need to Know
Your interviewer is interested in learning about your passion for the financial services field and what motivates you to succeed and accomplish the career goals you've set out for yourself. Be honest. Describe what you are looking for over the next five years with the type of gainful employment that will bring your job satisfaction and the environment which will motivate you to succeed and drive your track record for success. Don't use this as an opportunity to discuss salary, benefits, or perks. While these are motivators, this is not the time for that discussion. In the end, your interviewer is looking to understand how they can retain your loyalty and ensure a long-term employment relationship towards mutual growth.
"Our Strategy: Invest in your career. Managers, mentors and sponsors are readily available to guide you, but you'll be free to choose where your career goes. We encourage employees to be vocal about their aspirations and skills-- empowering them to control their careers at Prudential."
Written by Kevin Downey on November 1st, 2022
1st Answer Example
"I find myself the most motivated on the job when I am challenged and can continue learning new things. From what I've learned in talking to your current employees, the fast-paced environment and continuous changes in the industry would keep me very motivated, and you'd never have to question if I were truly enjoying and being motivated in my work."
Written by Ryan Brunner on April 17th, 2020
2nd Answer Example
"At a young age, my father taught me to do what I love and love what I do, and I know that I made the right career choice. The personal finance field has blended my love of helping others succeed and my passion for statistics and computers. In this role with Prudential Financial, I'll be working with your clients every day to help them achieve financial success, and that is the only reason I need to get out of bed every morning."
Written by Kevin Downey on November 1st, 2022
Behavioral
2. In your experience as a Portfolio Administrator, what causes you the most stress?
What You Need to Know
This question seeks to gain insights into how you cope with stress on the job. Your answer will inform them of your emotional intelligence. Your answer could also indicate your job satisfaction in your career. Feel free to talk openly about your stress triggers while sharing how you cope with stress in a safe, healthy manner and offering them assurances you don't allow it to hamper your performance. In other words, it is okay to occasionally have stress as long as the stress doesn't have you.
As Prudential state's on its website, "We do business the right way. Prudential strives to solve the financial challenges of our changing world--helping our customers achieve peace of mind and financial security." To succeed in this regard, they'll need assurances you'll have peace of mind while performing on the job.
Written by Kevin Downey on November 1st, 2022
1st Answer Example
"While overall market volatility does stress out a lot of Portfolio Administrators, I have a good way of explaining this volatility to my clients so it doesn't stress me out. I usually put stress on myself by having very high expectations for my work with clients. To alleviate this stress, I've learned over time that the goals and expectations I put on my work have to be realistic and attainable."
Written by Kevin Downey on November 1st, 2022
2nd Answer Example
"In reality, our work as Portfolio Managers for our clients is almost like trying to do the impossible. We are relied upon to make sound decisions for clients based on insufficient information, all while trying to maintain confidence in our decisions. That is a daily stressor on the job that I don't take lightly. To cope with this daily stress, I've learned to accept mistakes as they happen, own up to them with clients, and work hard to alleviate those mistakes to put my clients back in the best position possible."
Written by Kevin Downey on November 1st, 2022
Behavioral
3. If you could be reincarnated as any animal, what animal would you be and why?
What You Need to Know
This fun question is an icebreaker to get you to lower your guard. Have fun with it and give them insight into your personality while being filtered and maintaining your focus on delivering a professional interview. Take advantage of this opportunity to get your interviewer to lower their guard by turning the question around on them. The more likable you can make yourself, the more memorable a candidate you'll be.
Written by Kevin Downey on November 1st, 2022
Answer Example
"I would be a raven. They're intelligent, social, resourceful, and adaptable. They can mimic sounds and speech and collaborate with other species in the wild."
Written by Kevin Downey on November 1st, 2022
Behavioral
4. Would you rather take your lunch break in a bustling break room or alone in a quiet park?
What You Need to Know
This seemingly innocent question aims to determine whether you are an extrovert or an introvert. There is no right or wrong answer. The interviewers want to know how well you would assimilate into the culture and where they might place you in their teams. Extroverts often possess more talent with interpersonal tasks and team collaboration, whereas introverts are usually solitary analytical workers. Don't feel as if you have to choose to take your lunch in the park or the breakroom every time, or choose between being an extrovert or an introvert, as most people fall somewhere in the middle, gravitating slightly to either side of the scale. "We're numbers people. And people-people."
Written by Kevin Downey on November 1st, 2022
Answer Example
"It depends on the work I have at hand. If I am currently working on something that requires focus and contemplation, I would rather take my break in the park. But, if I am working on more collaborative work or something which requires a sharper social edge, then definitely the breakroom."
Written by Kevin Downey on November 1st, 2022
Behavioral
5. Tell me about yourself.
What You Need to Know
This question aims to learn more about you through how you answer this question - not only with what you choose to share but how well you communicate what you have to say. Take this opportunity to discuss what motivates you as a professional and where you want to take your career. Give the interviewers a succinct and compelling introduction to who you are and the kind of desirable employee you would be. Before your interview, compose a brief bio of yourself, refine it, rehearse it, and deliver it confidently when asked this question.
Written by Kevin Downey on November 1st, 2022
Answer Example
"I grew up in this industry. My father was an insurance agent, and he would sometimes bring me to work. By the time I was in high school, he had his own agency, and I worked in his office over the summer. Naturally, I followed in his footsteps, obtaining my degree in university and landing an internship right out of college. They hired me full-time within a year, and at this point, they started restructuring. That alone wasn't a big deal for me. I've weathered several rebranding and restructures, but as it currently stands, there aren't as many opportunities for advancement from within, and this would slow down my career progression a bit. So, I am currently exploring other opportunities, which is why I am here today."
Written by Kevin Downey on November 1st, 2022
Behavioral
6. If I were to hand you $100,000 to invest today, where would you put that money and why?
What You Need to Know
This fun interview question is a simple tool to gauge your experience, approach, and how you'd serve your clients. There is no right or wrong answer to this question. It is designed to get you to relax and have a little fun while showcasing your professional talents. Get creative. The more innovative you are, the better. As they state on their website, "We truly believe diverse perspectives are key to our success: if our employees stand out, we - as a company - can stand out. If you're at your best, we're at ours. We're always looking for talented professionals with the skills, insight, and an eye for innovation to help move us forward." Explain why you would make your choices and sell them to your interviewer as you would a client.
Written by Kevin Downey on November 1st, 2022
1st Answer Example
"If the money was given personally to me to invest for myself, I would go for a 50-50 split between stocks and bonds. That would provide a good mix of funds that could be placed into aggressive IT and healthcare type stocks with a lot of growth potential while keeping half safe in the bonds market."
Written by Kevin Downey on November 1st, 2022
2nd Answer Example
"Being that I am young and willing to wisely be aggressive with my investments, I would look for gems in certain industries like social media and internet retail sales. Amazon is expected to see prosperous growth, and so are places like Pinterest and Facebook. I'd be wise with these investments while being sure to pay close attention to futures forecasts, as those could change quickly, meaning a shift in my direction as well."
Written by Kevin Downey on November 1st, 2022
Capability
7. What investment advice would you offer our clients at Prudential Financial?
What You Need to Know
Your answer to this open-ended situational question reveals how well you'd represent their brand. Offer insights into your professionalism and your level of experience. Focus your answer on your decision-making process and the kinds of services and advice Prudential prides itself on providing its clientele. You want to showcase how you already embrace their values. So spend time researching their website and company culture, and talk to your interviewer about your experience and judgment.
"Supporting financial innovation: In 2020, Prudential committed $10 million in partnership to the Financial Solutions Lab to get capital into the hands of startups led by people from different backgrounds, ethnicities and genders, which will help fund and scale solutions for low- to moderate-income individuals. Given the growing economic inequalities in our country, Prudential is increasingly focused on equipping historically underserved communities and individuals with the tools and support they need to get on a path to economic and social mobility."
Written by Kevin Downey on November 1st, 2022
Answer Example
"In my current role, we have teams that consider all factors to inform our investment decisions for our clients. Our engineers developed mathematical models that gauge the markets and their tendency to shift. Our market experts rely on current information to predict future fluctuations. As Portfolio Managers, we weigh information from these teams to inform our decisions. Even then, our decisions for our clients are based on assumptions. Yet, my experience with these models has taught me to weigh every factor when making investment decisions. Looking at historical data to predict futures carries some weight and can be accurate at times, but having firsthand knowledge of different businesses and industries as I do helps put that historical data into perspective when trying to predict the future."
Written by Kevin Downey on November 1st, 2022
Career Goals
8. What do you find most attractive about this position at Prudential Financial?
What You Need to Know
Your interviewer is looking to gain insight into what a career with Prudential can offer your career goals. Focus on aligning your values with their values. Showcase your research on Prudential Financial and how you identified this as a great opportunity. Detail how their environment and culture would contribute towards your productivity and success. Exhibit enthusiasm and a positive attitude in your answer.
Written by Kevin Downey on November 1st, 2022
1st Answer Example
"Over the past few years, I've had an eye on pursuing a career with Prudential Financial because of their reputation as a forward-moving financial institution and their commitment to their local communities. As a person who believes in togetherness and helping others where possible, I would bring that shared ideology to the table."
Written by Kevin Downey on November 1st, 2022
2nd Answer Example
"As I enter the mid-point of my career, I've focused my job search on finding an employer where I can spend the rest of my career growth within. Looking at the history, culture, and growth of Prudential Financial, this feels like a place I'd love to grow and prosper with."
Written by Kevin Downey on November 1st, 2022
Career Goals
9. Where would you like to take your career in the next five to ten years at Prudential Financial?
What You Need to Know
This common interview question aims to determine your career goals and how they can keep you motivated throughout your employment. Before your interview, research the position and culture of Prudential Financial. Match your career goals with what Prudential Financial has to offer. Balance the needs of the position you are interviewing for with your expectations of where you want to take your career or the kind of work you would prefer.
Written by Kevin Downey on November 1st, 2022
Why the Interviewer Asks This Question
The goals you offer are a bargaining chip they'll use to retain your loyalty. For this reason, you should have a clear picture of where you want to take your career over the next five to ten years. Think of the metaphor of the carrot and the stick. You are telling them what carrot you want them to dangle in front of you, and you're giving them a deadline of when they need to replace that carrot with another. So set your sights high as you map out your goals while ensuring Prudential Financial can meet them.
Written by Kevin Downey on November 1st, 2022
What NOT to Say
Don't set the bar too low. Answering that you'd like to be promoted to a higher position eventually and move up within the company is vague and doesn't offer much direction or vision. Answering in such a manner gives them five to ten years to offer you an opportunity, if ever. Instead, exuding confidence and motivation will make you a more desirable candidate and suggest you are an overachiever. As they state on their website, "Looking to the future: Building careers of the future. Develop your career, together. Our Strategy: Invest in your career. Our Approach: Embrace collaboration and inclusion. Our Commitment: Make an impact."
Written by Kevin Downey on November 1st, 2022
1st Answer Example
"Reaching the mid-point of my career, I'm looking for my next move to be my last. I want to focus on continuing to grow my skills while advising my clients on their retirement and private wealth management. It sounds like I'll have such an opportunity here at Prudential Financial. As I continue to grow in my skills and prove my worth, my long-term career goal is to be in management where I could oversee the work of Junior Advisors and mentor them towards further success."
Written by Kevin Downey on November 1st, 2022
2nd Answer Example
"A career in risk analysis has been a dream for some time, and this opportunity seems present with Prudential Financial. If hired, my goal for the next five to ten years would be to continue to hone my skills and help the work of the department to a point where it is growing and becoming more effective. I'd like to work on XYZ policies more than ABCs and have that evolve more toward risk assessment and claims investigations."
Written by Kevin Downey on November 1st, 2022
Communication
10. In layman’s terms, how would you define what working capital is for a company and what its measurement means?
What You Need to Know
This question assesses your communication skills and how well you would represent the company to its clients. Assure your interviewer you can communicate how to apply the measurement of current assets minus current liabilities to their clients. Share situations where you've effectively communicated how to use this measurement to help your client make critical decisions.
Written by Kevin Downey on November 1st, 2022
Answer Example
"In my current role, we measure working capital as gauging the ability of a company to pay off its debts. In a broad sense, working capital is found by subtracting an organization's current liabilities from its current assets. However, this can differ from industry to industry, from retail to the public sector. Yet, I have a firm grasp of each industry's specific needs. In my current role, I use a more focused calculation of adding accounts receivable plus inventory and subtracting accounts payable. A more focused calculation gives a better idea of total working capital when trying to get a better overall picture of their health and efficiency when projecting out towards the future."
Written by Kevin Downey on November 1st, 2022
Communication
11. Tell me about a time you disagreed with your supervisor and how you handled it.
What You Need to Know
This question not only tests your communication skills but also evaluates how well you work with those in positions of authority. Too often, people switch their jobs because they project their internal issues onto their external working environment. They feel the grass is greener on the other side and think their problems won't follow them to their next employment opportunity. Questions like these aim to reveal any red flags in these regards. Keep your answer focused on your sense of team collaboration while supporting the vision of your leaders.
Written by Kevin Downey on November 1st, 2022
How to Answer
Your answer could reveal your emotional intelligence, your view of the big picture, and how supportive you are of your company's vision. Convey a maturity that suggests you are all on the same side, working towards the same goal. Disagreeing with your superiors' approach to a problem is not necessarily a bad thing when you are helping them reach those shared goals faster. Display a positive attitude while communicating effectively and diplomatically.
Written by Kevin Downey on November 1st, 2022
Answer Example
"The last time I disagreed with a supervisor was only a few days ago when our department was divided into teams to perform a priority fast-paced project with a quickly approaching deadline. My supervisor assigned everyone specific tasks. However, two individuals on our team, I felt, were assigned tasks that weren't in their wheelhouse and would slow down productivity, requiring a bit of hand-holding. I suggested four people be reassigned according to their unique skill sets and motivators. My supervisor asked me to gather those four individuals, and we had a quick huddle. He suggested my approach to them and asked them what they thought of it. They all uniformly agreed, and it was done. My supervisor thanked me and said they were grateful that they could always count on me to support the team. We came in ahead of our deadline and there were a lot of high-fives and pats on the back afterward."
Written by Kevin Downey on November 1st, 2022
Communication
12. How would you handle an angry client?
What You Need to Know
This question aims to reveal the kind of service you would offer their clients, your communication and customer service skills, and your emotional intelligence. Offer an example where you successfully de-escalated the situation and maintained focus while remaining calm and empathetic. Showcase your mediation skills, non-defensive communication skills, and sense of diplomacy which resulted in a positive outcome. Try to embody their core values in your response. "Worthy of Trust, Customer Focused, Respect for Each Other, and Winning with Integrity."
Written by Kevin Downey on November 1st, 2022
1st Answer Example
"As you can see from my resume, I've spent the last three years working in customer relations for a large company. The majority of my interactions were with upset customers. My key to working through these situations is to remain calm and not take things personally. Like the financial world, the insurance business can be life-altering and sometimes stressful. I tried to put myself in the customers' shoes, see things from their perspective, and do my best to ease their worries."
Written by Kevin Downey on November 1st, 2022
2nd Answer Example
"First and foremost, I would use active listening. A couple of months ago, a very angry customer came onsite to complain about a defective product that cut his hand, even before receiving emergency care. Looking back, my sincere approach and calm demeanor helped de-escalate the situation."
Written by Kevin Downey on November 1st, 2022
Communication
13. How would you rate your overall presentation skills, and why would you give yourself that rating?
What You Need to Know
Prudential Financial says, "Our Finance and Accounting department clarifies and aligns business fundamentals to report results--and serves as strategic partners and experts to the businesses it supports." Solid communication and presentation skills are an essential part of the job of a Financial Analysis. This position with Prudential Financial is no different. To show your interview that you have what it takes, share your experience and approach. Emphasize your delivery style and comfort level with public speaking. Stress your understanding of the role effective communication plays as a Financial Analyst.
Written by Kevin Downey on November 1st, 2022
Answer Example
"I'm a people person who loves numbers. So I would give myself a rating of 8.5, simply because I would say a nine is a perfect meeting of 9 out of ten of my goals, and I am still refining what I have learned. I wouldn't give anyone a perfect ten because there is always room for growth. In my current role, my financial presentations are of the highest quality, and I regularly present to our largest clients, as requested by my current director. He recognized my ability to capture a crowd. I am confident, have an educational demeanor, and inject humor into my presentations. I pride myself on my communication skills. I speak in relatable terms and create presentations to distill more complex concepts into easy-to-understand terms."
Written by Kevin Downey on November 1st, 2022
Compatibility
14. Where was Prudential founded?
What You Need to Know
Your answer will reveal more than your company knowledge or whether you've done your homework on Prudential Financial before your interview. This question goes beyond testing your communication skills. It aims to reveal how well you'd represent their brand. Approach your preparation for your interview as if you are getting a head start on your onboarding for the company. The closer you get to represent their brand, as if you are already immersed in their culture, the closer you'll be to landing the job. Imagine you're talking to a potential customer who is learning about the company for the first time. Be an expert on all things Prudential Financial.
Written by Kevin Downey on November 1st, 2022
How to Answer
Spend some time on their website. Everything you need to know to answer this question can be found there. "Founded in downtown Newark, New Jersey in 1875, we're proud to say we were the first company in the U.S. to provide life insurance to the working class."
Written by Kevin Downey on November 1st, 2022
Answer Example
"Prudential was founded back in 1875 in Newark, NJ. They prided themselves on representing the working class in an industrial age and rooted themselves in that community. The company prides itself on its humble beginnings, staying true to its vision to this day and offering strength and stability to its communities in 43 countries across the globe. To this day, their headquarters remain in Newark."
Written by Kevin Downey on November 1st, 2022
Compatibility
15. Are you willing to travel for work?
What You Need to Know
Try not to let this question catch you off guard. Thoroughly research the position before your interview so that you are fully versed in what to expect. If you found nothing regarding expectations surrounding availability or a need to travel to work, then feel free to clarify this now and be honest in your answer. You want to ensure this position will be the right fit for you, just as they are looking for the right match for them. The only way to have sustainable employment is to ensure there is job satisfaction as well.
Written by Kevin Downey on November 1st, 2022
Answer Example
"That's an interesting question. I have the job posting printed out right here, and nowhere in the posting or job description does it mention travel for work. Can I ask if this is a general question for occasional travel or a job requirement? As it stands, I wouldn't mind traveling on occasion. However, I have familial obligations, and I don't think frequent travel for work is a sustainable practice, especially when it comes to maintaining a healthy work/life balance."
Written by Kevin Downey on November 1st, 2022
Compatibility
16. What are your thoughts on working in a diverse and inclusive environment?
What You Need to Know
This common interview question aims to reveal your cultural competence. How effectively you professionally conduct yourself in a culturally rich working environment will determine your propensity for inclusive collaboration and innovation. Be mindful of your body language and choice of words, as the wrong defensive or closed-off posturing could betray your narrative. Focus your answer on your professional view of the big picture or what success looks like, and explain that you want to be a member of a winning team. When it comes to a diverse talent pool, it should always be about the talent and what you stand to learn from your peers or your betters, regardless of their background.
Written by Kevin Downey on November 1st, 2022
How to Answer
Try to align your ideology and worldview with Prudential's. As they state on their website, "Prudential seeks to be a standout company for inclusion, diversity and racial equity as both a moral and business imperative. Our Approach: Embrace collaboration and inclusion. We achieve our greatest work in collaboration: bringing together teams with diverse backgrounds, identities and expertise. By working across disciplines, learning from colleagues and creating a welcoming environment, we discover smart solutions and new outcomes. Prudential's commitment to equity dates back to our founding in 1875 to provide insurance to the working poor, with the belief that financial security should be within reach for everyone. Much has changed in the 145 years since, but the purpose that underlies everything we do remains: making lives better by solving the financial challenges of a changing world." Read up on those accomplishments on which they pride themselves, and advertise how this played a part in seeking employment with them. Speak sincerely and from the heart.
Written by Kevin Downey on November 1st, 2022
Answer Example
"I fully embrace every statement Prudential makes regarding taking action for their people, taking action through their businesses, and taking action in society. The way Prudential takes actionable steps in this regard, in their workplace, and society, is one of the reasons working for Prudential is at the top of my list. Working in an environment and culture that embraces my beliefs, where I would feel so proud to call my home, is one of my top priorities."
Written by Kevin Downey on November 1st, 2022
Competency
17. What makes you a good fit for this role?
What You Need to Know
This question offers you an opportunity to further discuss your strengths and skills as a professional. Align the timing of your development and career goals with this opportunity, and explain how you fit the mold of their ideal candidate for this position. Explore their environment, culture, and social responsibilities, and share how you hold and embrace their ideals and core values. Incorporate the language of the keywords and phrases they use on their website into your own.
For example; "Passionate. Capable. Ambitious. Discover the opportunities that match your talent and apply with confidence. How we conduct our business is just as important as what we do. Our core values are the principles that guide us daily in helping our customers achieve financial prosperity and peace of mind. At all times, we strive to distinguish Prudential as an admired multinational financial services leader and trusted brand that is differentiated by top talent and innovative solutions for all stages of life. You can make a difference at Prudential in any position, on any team."
Written by Kevin Downey on November 1st, 2022
Answer Example
"The timing feels perfect for me. This opportunity seems to match my talent, and I've come a long way in my development to get here. I accomplished most of the career goals I set for myself in my five-year career plans, either right on cue or early. I am very passionate about my goals and ambitions to hit those milestones in my development, and I feel ready and capable of overcoming any challenge I'd face in this role at Prudential Financial. I've gotten this far, this fast, through my positive can-do attitude, which I bring with me wherever I go. One of my major goals is to work with a company whose core values align with mine, and Prudential fits that mold. That's why Prudential is at the top of my list with all the companies I am interviewing with right now."
Written by Kevin Downey on November 1st, 2022
Competency
18. Name one or two common issues you feel most challenged by in your work as a data analyst.
What You Need to Know
This question aims to reveal what tasks you least prefer and whether you avoid those tasks or rise to face those challenges. When the work feels challenging due to its repetitive nature or working with resistant clients, exhibit your determination to power through those challenges and rise to the occasion. If it is a skill you struggle to master, showcase that as a growth opportunity. By self-identifying your growth opportunities, you'll demonstrate greater emotional intelligence and show that you take ownership of where you have room to grow. To succeed while answering this question, you can suggest you hope that Prudential can help develop further your skills in this regard.
Written by Kevin Downey on November 1st, 2022
Answer Example
"Overlapping data and duplicate entries come to mind. Also, manual data tracking is a pain point due to the time investment. But for me, the collection and implementation of real-time data is my biggest hurdle. With markets continually changing daily, updating reports for my advisors is a lot of work. What may be valid and real one day may be out of date the next. It's my hope, in my next position, that some fresh leadership can help me develop my methods and further increase my efficiency, productivity, and success rate in this regard."
Written by Kevin Downey on November 1st, 2022
Competency
19. Describe your familiarity with debt-to-equity ratios. What would you consider a good debt-to-equity ratio?
What You Need to Know
Pay attention to Prudential's 5 Key Fundamentals: Support business growth strategies and initiatives. Enable the development and launch of new products through the evaluation of risk and volatility considerations. Support key growth initiatives in the U.S. and internationally; develop the business case and perform price evaluations for new growth initiatives. Shift toward Agile development and more efficient business processes to increase speed to market. Further execution of Magellan transactions to support capital and growth initiatives.
Written by Kevin Downey on November 1st, 2022
How to Answer
This question tests your basic understanding of calculating a debt-to-equity ratio, why it's used, and the ratio's importance for debt financing. Share your familiarity across multiple industries and the ratio for each industry. Go deeper by sharing your observations on what is considered reasonable across industries.
Written by Kevin Downey on November 1st, 2022
Answer Example
"Simply put, the debt-to-equity ratio is found on a company's balance sheet with two simple figures - their total liabilities and shareholder equity. Financial and banking industries often have to consider debt-to-equity ratios higher than 2.0 common and acceptable because of the large amounts of loaned money and high financial leverage by those institutions. Ratios lower than 1.0 are desirable and considered firm and financially stable. Any time I've worked with ratios exceeding 1.0, I've surveyed the organization to determine their overall risk and hopefully provide a win-win situation."
Written by Kevin Downey on November 1st, 2022
Competency
20. What would be the feasible impact on a company whose balance sheet reflected an increase in account receivables?
What You Need to Know
This question tests your experience level and acumen in your field. How smoothly you communicate your answer will inform them of whether you struggle to articulate such concepts or if you are articulate and succinct in explaining it, conveying you know this like the back of your hand. How well you answer this question will indicate where they should place you within their teams or if you are even worth recruiting. This is one of many such questions aimed at assessing your experience level. So be sure you can answer all your advertised skills articulately and in as few words as possible.
Written by Kevin Downey on November 1st, 2022
Answer Example
"An increase in amounts receivable can have both a positive and negative impact. In the short term, accounts receivable show up as current-period revenue and have a positive effect on income statements. But over the long term, a large increase in amounts receivable hurts cash flow for the company. An organization's lines on a balance sheet all impact the others. Recently, an increase in accounts receivable for an organization caught my attention, and I noted the cash flow's impact, increasing the chance of the organization's lack of operational funds and reducing the value of its assets."
Written by Kevin Downey on November 1st, 2022
Conflict
21. Tell me about a time you handled a challenging situation with a colleague on the job.
What You Need to Know
Your interviewer wants to hear more about your interpersonal, communication, and negotiation skills. They are also curious about what you might consider a challenging situation. You might discuss a conflict situation you experienced with another employee, in which case the interviewer will be curious whether you contributed to that conflict. Or it could suggest a strong sense of teamwork and collaboration, where you and a colleague faced and overcame a challenging situation together. Focus your answer on the steps you took to turn a difficult situation into a positive outcome. Share the lessons you learned from that situation, and the teamwork involved, while showcasing your strong interpersonal skills and collaborative mindset.
Written by Kevin Downey on November 1st, 2022
1st Answer Example
"A couple of years ago, we hired a new Junior Advisor, and I was assigned to be his mentor. I mentored several other thriving Junior Advisors before he started, and this opportunity excited me. Within the first week of his job, I overheard a colleague talking about his disdain for this new advisor and witnessed him criticizing him. I spoke to my colleague in a private office about my concern over his actions and choice of words. I knew he had the skills to succeed, and I reiterated that to my colleague. After agreeing to back off from any private criticism of the new advisor, he promised to help mentor him. Direct conversations are the best way to handle workplace conflicts."
Written by Kevin Downey on November 1st, 2022
2nd Answer Example
"A couple of years ago, I approached a colleague who missed a deadline. We were conducting a big audit, and she had an outburst. At first, her response surprised us because we'd never witnessed such behavior from her. Remaining calm, we allowed her the opportunity to vent. It turns out she was going through some personal stuff impacting her work. While keeping our project deadlines in mind, I also took a personal approach in letting her know she could bring these issues to me as a colleague and a friend, and we could work through them together in the future. This approach is vital to any conflicts with colleagues and one I take as needed."
Written by Kevin Downey on November 1st, 2022
Customer Service
22. How would you define customer service?
What You Need to Know
Prudential says on their website, "Join Prudential. Build on its legacy. For over 145 years, Prudential has been there for our customers, capitalizing on modern technology, and being an advocate for social responsibility. The key to our success: Stay Customer Obsessed. It's how we've grown into the second largest life insurer in the United States and the ninth largest institutional asset manager worldwide. And no matter what stage of life our customers are in, we're committed to their overall financial security and peace of mind."
Written by Kevin Downey on November 1st, 2022
How to Answer
Share your customer service philosophy while aligning your approach with that of Prudential. Elaborate on the client experience you aim to deliver in your interactions and your enhanced communication skills. Detail what above and beyond the call of duty in the line of customer service means to you.
Written by Kevin Downey on November 1st, 2022
Answer Example
"As the face of the franchise, I'm empathetic, knowledgeable, a trusted resource, and proactive in identifying our client's needs while holding myself accountable for my performance. Over the past five years in my current role in customer service, my mantra has been to create the most personalized experience possible for each person. I have done this by taking the time to get to know the customer and find out their needs and pain points while creating an experience unique to them."
Written by Kevin Downey on November 1st, 2022
Customer Service
23. Talk about a customer service experience you delivered that meets the standards we pride ourselves on at Prudential Financial.
What You Need to Know
"Prudential has been, and always will be, about the customer. Make an impact. Every day. See how our core values continue to drive our future." When thinking of an example to share, try to exemplify the core values Prudential embraces. "Worthy of Trust: We keep our promises and are committed to doing business the right way. Customer Focused: We provide quality products and services that meet our customers' needs. Respect for Each Other: We are inclusive and collaborative, and individuals with diverse backgrounds and talents can contribute and grow. Winning with Integrity: We are passionate about becoming the unrivaled industry leader by achieving superior results for our customers, shareholders, and communities."
Written by Kevin Downey on November 1st, 2022
How to Answer
To trust you as a representative of their brand, they'll need assurances you can conduct yourself according to their core values, mission statements, and value propositions. So research and make sure the example you share embraces their approach. Showcase your communication skills and ability to empathize with and identify your client's pain points. Explain how you were a trusted and reliable information resource and went above and beyond in addressing your client's needs.
Written by Kevin Downey on November 1st, 2022
Answer Example
"My financial career fits my passions for mathematics and problem-solving. I'm a people person by nature and have an innate ability to provide our customers with the best experience possible. I reflectively listen to their needs and concerns and do what is necessary to help them. I am positive, pleasant, and nurturing by nature, and I've found that customers are very receptive to my communication style in my interactions with them. At the end of the day, when I can see how my work enabled our clients to grow their wealth and achieve their financial goals, I know I've done my job. Dedicated customer service is one of the top qualities that I bring to my teams. For example, I worked with a client, a factory worker who had a modest mutual fund that they were looking to grow but didn't have much understanding of how to go about it. Let me tell you what I did for them and how that experience grew into a longstanding relationship."
Written by Kevin Downey on November 1st, 2022
Customer Service
24. Describe a time you went above and beyond for a client, delivering top-tier service.
What You Need to Know
Prudential Financial sets themselves apart from their competition as follows: "Rooted in community. Prudential's strong sense of social responsibility and community-building was embedded in the company from the beginning. Founded to provide life insurance to the working class. Prudential has been a symbol of strength and stability through the good times and the challenging periods. We do business the right way. Prudential strives to solve the financial challenges of our changing world--helping our customers achieve peace of mind and financial security."
Written by Kevin Downey on November 1st, 2022
How to Answer
Think about a time you went above and beyond the call of duty, why the example you offer is significant, why you felt the action you took was necessary, and the outcomes it produced. Go even further by sharing how above and beyond is your go-to standard. Detail how you made your client feel valued for their brand loyalty and how you ensured they'd return.
Written by Kevin Downey on November 1st, 2022
1st Answer Example
"A couple of years ago, when I worked customer service in retail, a customer was looking for a discontinued item for her sick mother. The simple route would have been to look it up, tell her it was discontinued, and send her on her way. But I took her contact information and let her know I could contact the person who handled archived products. If we could track it down, I'd be in touch. My colleague tracked the item from the supplier. We put the customer in direct contact with the supplier, and she was as happy as could be. Looking back on that situation, I felt it was the right thing to do given the customer's situation and knowing she was a loyal customer."
Written by Kevin Downey on November 1st, 2022
2nd Answer Example
"My current role in hospitality often has me working with very high-profile customers. Last year, a touring manager for a musician contacted me regarding an upcoming stay. I asked for their dining and entertainment preferences; with that list, I could work with our catering staff to ensure we had preferred items on the menus for the nights he stayed, and we had a customized video game package in the musician's room for the extended stay. Before him leaving, his manager reached out to thank me for the great service!"
Written by Kevin Downey on November 1st, 2022
Diligence
25. As a Prudential Financial Risk Analyst, how would you stay current on the evolving financial regulations that impact our business?
What You Need to Know
The interviewer would like to determine your passion for financial services and whether it extends beyond your work hours. To be a competitive candidate, you'll need to exhibit that you can serve as a reliable and trusted resource for your clients. That means staying ahead of the curve with any breaking developments in your industry while anticipating trends and predicting what is beyond the horizon. Share how you stay on top of the latest industry news in your off time. Assure the interviewer of your passion for your field by sharing the groups or publications you turn to. This question could offer an opportunity to talk shop with your interviewer. So, offer something relevant or noteworthy that recently commanded your focus to spark a memorable conversation.
Written by Kevin Downey on November 1st, 2022
1st Answer Example
"I have been a CFA member for over five years, and I look forward to the quarterly CFA Digest publication, the CFA Magazine, and their news brief email that comes out daily. These great resources cover things ranging from daily news that impacts our work lives to big-picture studies and findings published in the digest. If hired for this role, I would continue to be an active CFA member and use their resources for my work."
Written by Kevin Downey on November 1st, 2022
2nd Answer Example
"As a risk professional, I have been a member of the Global Association of Risk Professionals for many years. I'm certified by the Association for Financial Risk Management, and I try to attend their national conference every year to network and learn from other professionals. The FRM group has enabled me to stay at the forefront of changes in financial management that impacts risk and helps me live and breathe financial risk every day. I also stay on top of financial service trends through various blogs, news sites, and financial magazines. My favorite finance news site at the moment is businessinsider.com. I must stay on top of news in the financial services industry if I hope to be a success. I have joined multiple meet-up groups to network with industry peers. It has helped my network and given me insight into how other financial service professionals are making their careers flourish."
Written by Kevin Downey on November 1st, 2022
Experience
26. What sets you apart from the other applicants we’re interviewing for this position at Prudential Financial?
What You Need to Know
You cannot know who you are competing against or what they have to bring to the table. Focus on the positive traits that are unique to you. Consider all the positive comments or compliments your peers have made about you. Comb through your past performance reviews as well. Perform as much research on yourself as on Prudential financial, and explain how you are uniquely qualified for this position.
Written by Kevin Downey on November 1st, 2022
1st Answer Example
"I have all the technical skills needed to grow your financial advising practice here at Prudential Financial. My drive to succeed in this industry sets me apart from my competition, and I'd love to bring that drive to Prudential Financial to help your highest-profile clients possible. I've always been a very competitive person. I've played many team and individual sports my whole life, and my drive to win in those has carried over to and been a huge benefit in my work as a Financial Advisor. I'd love to bring this competitive spirit to your team."
Written by Kevin Downey on November 1st, 2022
2nd Answer Example
"From what I understand about this role in Client Services with Prudential Financial, my day-to-day work will include a lot of client interactions. It feels like they wrote the job description with my skills and abilities in mind. But the thing that will set me apart for this role is my experience in sales. I spent five years of my working career in the retail sales industry. I have developed key skills, like product knowledge and selling skills, that would benefit this role."
Written by Kevin Downey on November 1st, 2022
Experience
27. What statistical analysis tools and financial software do you have experience working with?
What You Need to Know
Various financial software, particularly software geared towards financial analysis, is prevalent in the industry. The interviewers are less concerned with your experience with the program Prudential Financial uses than your experience in any of the systems available. Showcase that you are ready and willing to take on the challenge of learning something new. Reiterate how you have the ability and the desire to learn new skills as a career-driven professional.
Written by Kevin Downey on November 1st, 2022
How to Answer
In your answer, show diversity within programs like SAS and SPSS while explaining that you are proficient in Microsoft Excel. Beyond the programs, talk about your experience with programming and database languages like SQL and Python.
Written by Kevin Downey on November 1st, 2022
1st Answer Example
"Having been in the field for over 15 years, l consider myself fluent in both the Sisense and KISSmetrics programs. I also have a good amount of experience in Crystal Reports. In my current role, most of my analysis is handled in SAS, and I've grown to appreciate the program's ability to manage large data sets and create predictive modeling in the financial field. In a past job, I gained experience in SPSS and the SQL programming language to build robust databases. Of course, I have received expert-level training in Microsoft Excel and consider myself a master of the program."
Written by Kevin Downey on November 1st, 2022
2nd Answer Example
"Over the past ten years, I have extensive experience working on Windham Portfolio Advisor and a program called LogicGate. Windham is a program used by my colleagues who are building client portfolios, and I work on the risk management pieces with each advisor. LogicGate is a program I completed an RFP to bring to my department, and it has helped us immensely. As a computer junkie, I have a wide array of experience with many types of financial and risk analysis software. I'm a big fan of the MATLAB program because of its ability to build my algorithms and customize the data analysis within the program. That has significantly impacted my firm in my current role. With my firm recently moving to an Oracle platform, I've become very familiar with Oracle Crystal Ball over the last two years and really like its ability to visualize forecasts. I consider myself to have a very high technical acumen surrounding new software. Right now, what programs are your Risk Analysts using?"
Written by Kevin Downey on November 1st, 2022
Experience
28. What statistical models are you familiar with, and which do you feel best apply to Prudential Financial?
What You Need to Know
This question aims to determine how transferrable your skills are to Prudential Financial's way of doing things. Financial Engineers and Quantitative Analysts are relied upon to utilize complex algorithms to predict the market. Your interviewer is looking to assess your skill level and which statistical models you're familiar with. Speak to those you have applicable experience with and are simply versed in. Inform them of how quickly you learn and can adapt.
Written by Kevin Downey on November 1st, 2022
1st Answer Example
"As a data nerd, I love statistics, and I am very familiar with all the unique statistical models and how to best apply them to different situations. I've applied linear regression when predicting the outcome based on two known data points. I've also applied multivariate models when looking at the distribution of multiple data points. Having dabbled a bit in the market myself and now looking to bring my quantitative analysis skills to the financial field, I am very familiar with the Gaussian model for predicting market changes and would love to bring the knowledge that I have of this model to your team here at Prudential Financial."
Written by Kevin Downey on November 1st, 2022
2nd Answer Example
"As you can see from my background in data engineering and financial analysis, I have extensive experience in time series modeling that used both univariate and multivariate models. Multivariate time series modeling has proven to be very effective when looking at and predicting the S&P 500 performance, and I think my skills in this arena would benefit your team."
Written by Kevin Downey on November 1st, 2022
Experience
29. Our Prudential Financial Analysts often work under tight deadlines. Tell me about a time you successfully worked under a tight deadline and how you handled it.
What You Need to Know
The financial field can sometimes be chaotic and stressful for analysts working on high-pressure deadlines, and the work-life at Prudential Financial is no different. This question tests how effectively you perform in fast-paced, high-stress situations. Exemplify how you remain calm and focused while staying on task to get the job done. Try to showcase how you are resourceful and willing to utilize a team effort when necessary.
Written by Kevin Downey on November 1st, 2022
1st Answer Example
"In my current role, I'm tasked with preparing reports for our leadership's bi-weekly meetings. I save and prep the relevant information needed for each report throughout the week. A couple of months ago, I was informed the meeting was moved up due to some scheduling conflicts. I moved my calendar to make this a top priority. My consistent organizational tools made it easy."
Written by Kevin Downey on November 1st, 2022
2nd Answer Example
"During the last semester of my MBA program, my capstone project neared completion. It was a case study of mergers within the manufacturing industry. During the semester, my full-time job was more demanding. I rearranged my work schedule to half-time and had to sacrifice some outside weekend events with friends. While sad to do that at first, I learned some great lessons on time management, project management, and sacrifice."
Written by Kevin Downey on November 1st, 2022
Experience
30. A Prudential Financial Risk Analyst keeps a close eye on interest rates for our clients. How do you think they’ll trend over the next year?
What You Need to Know
This question tests your experience in your industry. How you answer will inform the interviewer of the variables you take into consideration, your ability to forecast interest rates, and how effectively you'd serve their clients. Share your methodical systems approach while explaining your process.
Written by Kevin Downey on November 1st, 2022
1st Answer Example
"My ability to create and analyze short-term rate models helps me accurately predict future interest rates for my clients. If you aren't familiar with the short-term rate models, they utilize a stochastic process to evolve spot interest rates to predict future rates. Last year, my work was commended by a high-profile client whom I advised using this method."
Written by Kevin Downey on November 1st, 2022
2nd Answer Example
"As you can see from my portfolio, I have extensive training and experience in macroeconomics, and I've found that macro trends are a great predictor of interest rates. To better assist my clients, I always keep an eye on the U.S. Treasury yields. With interest rates changing daily, long-term trends from a source like the treasury yield most often follow the same pattern as the interest rate percentages, versus utilizing short-term movements in markets, the economy and policy."
Written by Kevin Downey on November 1st, 2022
Job Satisfaction
31. How do you maintain balance between your personal and professional life?
What You Need to Know
This question aims to assess how effectively you manage your time, how well you manage your stress, and your emotional intelligence. Someone with a strong work/life balance effectively manages their time and priorities. Someone who is off balance might show up to work late or have difficulty managing their emotions. They might have blurred boundaries, be on the phone during work hours trying to sort out personal priorities, or triangulate their coworkers into their drama. That can negatively affect the morale and productivity of the entire team and distract leadership from more pressing priorities to deal with these matters.
Written by Kevin Downey on November 1st, 2022
How to Answer
Explain how you manage your day and set yourself up for success. Exemplify your emotional maturity by how effectively you establish boundaries and plan ahead. Showcase how you have control over your emotions rather them allowing them to control you. Exude confidence in your abilities as a career-minded professional.
Written by Kevin Downey on November 1st, 2022
Answer Example
"I don't think of my work day as finished until I've gotten home, set out my clothes for the morning, made my lunch for the following day, and programmed my automatic coffee maker. Once I know I've set myself up for success, I'll call it a day. If there are personal priorities that need addressing, I plan for those accordingly as well. I want to ensure I am just as supportive of my teams as my spouse. By thinking in this regard, I am fully equipped for any variables that couldn't be anticipated or planned for. When those things arise, they only contribute to a minor amount of stress that is easily managed. That unanticipated variable can feel extreme if everything is already a chaotic mess and life is stressful. But that is unnecessary and easily avoided. So, I always plan ahead. It's just about having the right outlook and attitude."
Written by Kevin Downey on November 1st, 2022
Organizational
32. Describe your current approach to financial analysis reporting.
What You Need to Know
Your interviewer is looking to gauge how detailed and organized your financial analysis reporting is and how effectively you'd represent their brand. Focus your answer on the techniques and systems you use and the sources and tools you turn to for ensuring the most accurate and detailed information is reflected in your reporting. Express that you are eager to expand your skill set and invested in this opportunity with Prudential Financial and the potential growth of your career.
Written by Kevin Downey on November 1st, 2022
1st Answer Example
"In my current role, I utilize the Tableau program to provide live, up-to-date information to my clients. Tableau provides beautiful and easy-to-understand reporting, which my clients can use to make important decisions. The connections and automation within the program have saved me time and effort, allowing me to take on a much more robust client base. I am also familiar with SAS and Spotfire and consider myself a quick learner when I need to learn a new program."
Written by Kevin Downey on November 1st, 2022
2nd Answer Example
"When I need to provide reporting to clients or my firm, I ensure that the reporting includes all key risks and valuation. Today, Financial Analysts have many great tools available to us, and my current preference is a statistical program like Crystal Ball. When paired with the advanced spreadsheets I create, my clients are always happy with the insight I provide."
Written by Kevin Downey on November 1st, 2022
Problem Solving
33. Tell us about a time you resolved a challenging situation with a client.
What You Need to Know
Your Prudential Financial interviewer wants to know if you can resolve client issues in a front-facing role with their clients. As they state on their website, "People's preferences, and needs, are changing fast. It's why we're constantly in pursuit of providing new and innovative solutions to create better lives for our customers. Connecting with our customers is more important than ever as they not only want a steady, long-term partner, but also a company that's addressing the complex social issues of today."
Written by Kevin Downey on November 1st, 2022
How to Answer
When facing challenges with your target audience, positively reflect the brand you are representing. You want your clients to feel valued, empathized with, heard, and understood. Share an occasion you did exactly this and left your client feeling remarkably more positive about their experience than when they first brought their concerns to your attention.
Written by Kevin Downey on November 1st, 2022
1st Answer Example
"A few weeks ago, I was covering our front desk on a Saturday afternoon. I recognized the person approaching the door as a newer customer. He stormed through the door, placed his keys on the counter in front of me, and demanded a refund on his new car purchase because the check engine light had already come on. I informed him his car was under warranty and I'd have a member of our sales staff take a quick look. I also told him that our service department was not working that afternoon and, if needed, we could schedule him for a diagnostic test at his earliest convenience. After our salesman went out to take a quick look and didn't see anything obvious, we gave him a loaner vehicle so his new car could be taken care of on Monday morning. He ended up leaving pretty happy that day, and I know my patience in hearing him out helped."
Written by Kevin Downey on November 1st, 2022
2nd Answer Example
"A couple of years ago, I was asked to work with a high-profile client for his financial advising services when he came to our firm because my CEO trusted me to handle what he felt would be an arduous task. He was rather rude to our front desk staff. He demanded that we provide more returns than the previous firm he worked with. I took the time to listen to his requests and explained what my firm could provide. I laid out my experience and track record to build trust. I took the time to walk through my process, and he appreciated that. We are still working together, and his wealth is growing."
Written by Kevin Downey on November 1st, 2022
Problem Solving
34. Describe of a time you solved a problem without all of the information on hand.
What You Need to Know
This question evaluates your propensity for being resourceful and exhibiting outside-of-the-box thinking. Your answer could also reveal your leadership potential based on how decisively you took action. Using the STAR approach, think of an appropriate example where you faced such a situation, describe the immediate task at hand, the action you took, and the positive result of your actions. Try to be as detailed as you can as you explain the step-by-step approach you took, how you thought through the problem, and the resources you turned to.
Written by Kevin Downey on November 1st, 2022
1st Answer Example
"Back when I first joined my current organization, I took on a long-vacant position with a backlog of work. That included logging daily visitors and calls, and the interim rep only kept brief notes. After training, I realized there was little play between the current workload and the backlog of work. I had some ideas and approached my supervisor with a few of them. We settled on having me log hours from home on our system as remote work overtime. I worked with our IT staff getting our network set up from home and was more than successful in getting caught up in only a couple of weeks."
Written by Kevin Downey on November 1st, 2022
2nd Answer Example
"Working for a large financial institution, our advisory staff helped cover for each other's vacations, sick days, and personal days. We typically teamed up in groups of three to provide coverage for each other. A couple of months ago, I fielded a call from a colleague's client while she was on vacation. The client had several questions about their finances. I told them their advisor was away on vacation, but I would take the next hour to research their questions and get back to them shortly. That was a very acceptable path of action to the client, and I took the time to get their questions answered quickly."
Written by Kevin Downey on November 1st, 2022
Technical
35. What is the angle between the minute and hour hands on a clock that reads 12:15?
What You Need to Know
You can expect one or two math-related questions in a Financial Engineer or Quantitative Analyst interview. Process how you'd solve this problem out loud to give your interviewer a sense of how your mind works and that you can solve basic and even advanced math problems.
Written by Kevin Downey on November 1st, 2022
Answer Example
"Each hour on the clock represents 30 degrees of the 360-degree circle. I'd use a starting point of 90 degrees. I'd have to factor the hour hand now moving a quarter of the way between the 12 and 1 on the clock, with a quarter of that move being 7.5 degrees. The angle between the hands then falls at 82.5 degrees."
Written by Kevin Downey on November 1st, 2022