35 Cigna Corp Interview Questions & Answers
Below is a list of our Cigna Corp interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Accomplishment Questions
- 2. Adaptability Questions
- 3. Career Goals Questions
- 4. Common Questions
- 5. Communication Questions
- 6. Competency Questions
- 7. Conflict Questions
- 8. Creative Thinking Questions
- 9. Customer Service Questions
- 10. Diligence Questions
- 11. Direct Questions
- 12. Discovery Questions
- 13. Diversity Questions
- 14. Education Questions
- 15. Experience Questions
- 16. Leadership Questions
- 17. Problem Solving Questions
- 18. Salary Questions
- 19. Teamwork Questions
- 20. Trust Questions
Accomplishment
1. Tell me about your greatest work related accomplishment.
Why the Interviewer Asks This Question
By allowing you to talk about your most significant accomplishment, your interviewer will get an idea of where you place your values. It will also give them more insight into your personality, how you like to be motivated, and how to coach you in the future if you are selected for this position with Cigna Corp.
Written by Ryan Brunner on March 17th, 2022
How to Answer
It is okay to brag a little when answering this question. Show that you are proud of yourself and your career accomplishments by discussing your biggest accomplishment. As you answer, keep in mind that your interviewer will want to hear what motivated you in this situation and how you faced challenges head-on along the way.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"The greatest accomplishment in my career was graduating University as an honors student while working full time in a related field. I was at the top of my class and working full time. This success showed me that I could dedicate myself to my career and reach the goals I set for myself. It felt great to accomplish so much and receive recognition for my dedication."
Written by Rachelle Enns
2nd Answer Example
"I have many accomplishments that make me proud. Overall, I would say that my greatest work accomplishment is the positive reputation that I have in the healthcare industry. I take great pride in my work and am happy that this comes through in the results of my day-to-day work."
Written by Rachelle Enns
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Adaptability
2. How would you rate your ability to think quickly in response to sudden change?
Why the Interviewer Asks This Question
Cigna Corp makes it clear in their organizational values that they innovate and adapt in all that they do. This is due in large part to the continually changing nature and competitiveness in the business world. Your interviewer needs to know that you can think on your feet and adapt quickly.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Assure the interviewer that you are capable of responding quickly and professionally to unexpected situations. Talk about specific times you've had to do this in your previous positions. Describe the situation and the adaptable action you took to provide a great result.
Written by Ryan Brunner on March 17th, 2022
Answer Example
"I can think quickly on the job, and I respond well to sudden change. Last week I was asked to tweak a presentation with just 30 minutes' notice. The changes were significant, but I work well under pressure. The presentation went well, and our clients were delighted. I know I need to be adaptable in my work every day, and I would honestly look forward to thriving in this environment."
Written by Ryan Brunner on March 17th, 2022
Career Goals
3. What type of career growth would you like to see with Cigna Corp? How can we help you advance?
Why the Interviewer Asks This Question
Cigna Corp puts a lot of resources into promoting their values of bringing innovation to their customers and creating a better future for all and growing and adapting through an employee's career. Your interviewer wants to know that you see this as a long-term fit and how they can help you grow and learn throughout the rest of your career if you are offered this position.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Talk to the interviewer about the ways you would like to grow in your career over the next few years. Don't hesitate to talk about any training that you've recently undergone. Don't forget to talk about your desire to participate in CME activities.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"I would like to grow into a leadership role in the next three to four years. Over the last 10 years, I have gained great experience in the frontline work required for this position and have started mentoring new staff and leading team projects. Any additional training in leadership, mentorship, and management would be a great way to help me advance at Cigna Corp."
Written by Ryan Brunner on March 17th, 2022
2nd Answer Example
"Thank you for asking! I would love to advance into medical billing and coding once I have enough experience in general health services administration. I foresee this happening in the next two to three years and am committing to this path by attending evening classes and a few related workshops."
Written by Rachelle Enns
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Common
4. There are many options for employment in the healthcare and insurance industries. Why do you want to work for Cigna Corp?
Why the Interviewer Asks This Question
There is likely a great chance that your education, experience, and skillset would qualify you for a position with many healthcare-related organizations. In asking this question, your interviewer aims to determine what is ultimately attracting you to this position with Cigna Corp.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Talk to the interviewer about your primary reasons for being drawn to this role. Carefully read the job description and requirements so you can highlight why this job is the right fit. On top of that, you'll also want to prove that you've done your homework on the organization by discussing how your values align with Cigna Corp's mission and values.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"I want to work for Cigna Corp because your industry reputation is second to none. I am seeking a long-term career opportunity in an emotionally and physically healthy environment, and I am confident that I found that here. If I were fortunate enough to be offered this role with Cigna Corp, I would be truly honored."
Written by Ryan Brunner on March 17th, 2022
2nd Answer Example
"When I set out on a new job search, it was important to find an organization whose mission and values I align with. Upon seeing this opening, which I am well qualified for, I was even more excited to learn about the deep focus that Cigna Corp puts on compassion and care for your customers and your focus on always being innovative in your solutions. I find great personal satisfaction working in a role where I can strive to make things better for people."
Written by Ryan Brunner on March 17th, 2022
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Common
5. In your opinion, what is the most important quality you can possess as a professional with Cigna Corp?
Why the Interviewer Asks This Question
No matter what department you are interviewing for with Cigna Corp, it is important to understand that your interviewer wants to hire a candidate who reflects the core values of the organization in all that they do on a day-to-day basis. Your interviewer wants to hear you talk about the top quality you possess that can help you live the Cigna Corp values on the job.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Before your interview, read up on the core values of Cigna Corp and think about the qualities you admire most in their professionals. Talk to the interviewer about the qualities you feel the ideal candidate should possess. Then, make your sales pitch for why you are the best candidate.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"I feel that the most important qualities that a person on your team can possess are endless compassion, dedication, and a thirst for knowledge. I do possess these qualities and am excited to think about my potential growth with Cigna Corp by applying these qualities to this work."
Written by Ryan Brunner on March 17th, 2022
2nd Answer Example
Here are some additional qualities that healthcare professionals at Cigna Corp should possess:
- Clear communicator
- Avid listener
- Easy to understand
- Ready to put patient needs first (selfless)
- Desire to help
- Integrity in all they do
- Professionalism
- Detail-oriented
- Able to self-manage
- Healthy coping skills
- Empathetic
- Motivated
- Ethical
Written by Ryan Brunner on March 17th, 2022
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Common
6. What is your greatest weakness that you would bring to this role at Cigna Corp?
Why the Interviewer Asks This Question
During your interview, you will talk about the skills and experiences that you will bring to Cigna Corp that make you the best candidate for the job. Your interview recognizes that no candidate is the perfect candidate. They want you to take an honest approach and be upfront about any potential learning curves you will have in this job. They also expect you to have a plan in place to address your weaknesses.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Before your interview at Cigna Corp, comb through the job description and pick a weakness that is not a core skill for this position. Be candid in your answer, acknowledging your need to improve. Be sure to have an action plan for improving this weakness if you are the selected candidate for this role.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"I believe I could improve on some technical computer skills, including Excel and PowerPoint. Currently, I am at a beginner to intermediate level in both programs. However, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
Written by Ryan Brunner on March 17th, 2022
2nd Answer Example
"This is super cliche, but it's also true. I am not good at delegating to others. When I become submerged in a project, I don't like to give away any of the control. While this can be good, it can also inhibit the outcome of the project and my growth as a team player and individual. I am currently working on this, as I know it is a deficit."
Written by Ryan Brunner on March 17th, 2022
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Common
7. What do you feel we do best here at Cigna Corp?
Why the Interviewer Asks This Question
As an international leader in the healthcare and insurance industry, Cigna Corp has won many industry awards and accolades over the years. Your interviewer asks this question to see if you are engaged in the interview process.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Research Cigna Corp before your interview to learn what they do best. A simple Google search or time on their website will reveal what this company does as an organization. Talk about your findings, and make it clear that this is something you would like to be a part of.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"As I embarked on my job search, I researched Cigna Corp quite extensively. I feel that your specialty is excellent customer service, and this area is where your patient feedback is mostly positive, which was great to read! As a customer-centered person, I can't wait to help build this even stronger in this role."
Written by Ryan Brunner on March 17th, 2022
2nd Answer Example
"Cigna Corp has won many awards for excellent customer service, customer experience, and being a top-notch employer. I'm a firm believer in work-life balance and love to see that your organization has received many accolades for allowing staff to have a great work and family life balance."
Written by Ryan Brunner on March 17th, 2022
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Common
8. What do you know about the workplace culture at Cigna Corp? What is your ideal workplace environment?
Why the Interviewer Asks This Question
As your interviewer is likely considering many great candidates to join their team at Cigna Corp, their hiring decision might come down to who is the best cultural fit for the organization and team. They pose this question to ensure that you've done your research on the corporate culture at Cigna Corp and to hear that you feel it would be a good fit for you personally.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Talk to the interviewer about the research you have conducted on the workplace culture at Cigna Corp. Assure the interviewer that you would find their workplace culture a stable fit. To do this, find one or two talking points on their workplace culture. As you research the organization, you'll quickly find that collaboration, customer focus, and innovation are common themes in their culture.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"I have researched the workplace culture at Cigna Corp and feel that your environment is a perfect fit for what I am seeking. You encourage the continued education of your employees and foster a collaborative environment. If I were fortunate enough to join your team, you'd quickly find that I am a great team player that thrives when working alongside a large group."
Written by Ryan Brunner on March 17th, 2022
2nd Answer Example
"My ideal workplace environment includes leaders who are encouraging and comfortable giving constructive feedback. I also prefer to work in an environment where growth and continued education are encouraged. I have heard great things about working for Cigna Corp, and from what I understand, you offer exactly this type of environment."
Written by Rachelle Enns
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Communication
9. How do you handle communicating bad news to a customer or colleague?
Why the Interviewer Asks This Question
One of the toughest parts of communication is delivering bad news to the people you work with and support. Whether it is providing a less-than-positive review or terminating an employee, giving bad news is not an easy task. If your interviewer poses this question during your interview with Cigna Corp, you can expect challenging conversations to be a part of this role, and your interviewer wants to hear that you can handle them.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Assure your interviewer that you can handle this duty in a transparent, concise, and professional manner. Talk about how you would prepare for the conversation ahead of time, work to find solutions, and then deliver the news in a genuine and positive tone. If you have an example of a time you had to deliver bad news to a customer or colleague, now is a great time to bring that up.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"I do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. When I have to deliver bad news, I practice empathy. I am honest and clear when communicating the news. For instance, if I have to terminate someone's employment, I will not sugarcoat the reasons. It's best they know so they can learn from the experience."
Written by Rachelle Enns
2nd Answer Example
"I am very to-the-point in my communication skills. Good or bad news, there is always a way to improve the situation and create something good from it. After delivering bad news, I work with my coworker to find a viable solution."
Written by Rachelle Enns
Communication
10. Rate your communication skills from 1-10 with proper examples backing your given rating.
Why the Interviewer Asks This Question
The overall success of Cigna Corp's customer service ultimately boils down to great communication from their staff. Being a clear and consistent communicator leads to success in any role with the organization, even office and support roles that aren't customer-facing. Your interviewer wants to hear you rate your communication and talk about why you give yourself that rating.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Rate yourself as high as you think you can while leaving a bit of room for improvement. Then, elaborate on the key communication skills you would bring to this job and this team at Cigna Corp. You could highlight your listening skills, patience, honesty, open-mindedness, or positive attitude. You can also talk about your excellent written communication skills.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"I rate my communication skills as a 9/10, as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything. I am confident that my communication skills will fit in nicely with your team at Cigna Corp."
Written by Ryan Brunner on March 17th, 2022
2nd Answer Example
"I will rate myself an 8.5 because I consider myself a strong communicator. It is the foundation of all success in business. I strive to be empathetic and see things from the other person's perspective. I'm also a forthright and honest person in my communications, and my colleagues have always respected me for this. I consider written communication my strongest skill, to the point where a few of my current colleagues ask me to draft important email communications to customers for them."
Written by Ryan Brunner on March 17th, 2022
Competency
11. How would your current co-workers describe your attention to detail, and why is this important in this role with Cigna Corp?
Why the Interviewer Asks This Question
At Cigna Corp, you will likely work with the personal data and information of their customers, and attention to detail in your work is vital in providing the best and most accurate service possible. Your interviewer asks this question to ensure that you prioritize the fine details in your work.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Before your interview, put some serious thought into what your prior colleagues would say about your ability to pay attention to details in your work. Some keywords and habits that you can mention are punctuality, thoroughness, and accuracy. It is best to support your reply with a real-life example. Talk to the interviewer about the level of attentiveness you will bring to Cigna Corp if hired for the job.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"My co-workers would describe my attention to detail as very strong. I can easily point out spelling discrepancies in communications and notice the small things. I think big-picture as well but have always had a knack for details."
Written by Ryan Brunner on March 17th, 2022
2nd Answer Example
"If you were to talk to any of my current colleagues, they wouldn't hesitate to say that my work is accurate and consistent. I take the time to comb over the details in my work when it is easy to skip over this step. At Cigna Corp, I know that your customers would rely on my work to be thorough and accurate, and I look forward to bringing those attributes in my work."
Written by Ryan Brunner on March 17th, 2022
Conflict
12. Talk about a time you faced a conflict in the workplace and reacted constructively.
Why the Interviewer Asks This Question
Whether you'll be working in claims, customer service, or a support role with Cigna Corp, your interviewer knows that you will have to handle interpersonal conflicts at times. They want to know that you can handle conflict with respect, confidence, and class.
Written by Ryan Brunner on March 17th, 2022
How to Answer
It can be challenging to react to a conflict calmly and professionally. It's human nature to become defensive in the face of conflict or to 'sweep it under the rug,' pretending the situation doesn't exist. Avoid discussing examples in which you caused the conflict. Focus the bulk of your response on how you approached a solution rather than dwelling on the problem. Assure the interviewer that you are a well-equipped professional to handle conflict and promptly problem-solve on the job at Cigna Corp.
Written by Ryan Brunner on March 17th, 2022
Answer Example
"While working in the restaurant business, I was in charge of the marketing and launch of our new summer menu. I hired a freelance photographer to create images for our new menu launch. This photographer had experience with food staging and food photography. She came with strong references and had a stunning portfolio of work. She was a busy freelancer, but I didn't expect her to continually postpone our shoot days due to running behind in other projects. After the photographer postponed our shoot date for the third time, I directly addressed the situation with her. I let her know that I was disappointed in her lack of commitment to my project. If our project was too much, she should have declined the offer rather than agree to do the work. The photographer became defensive and explained that she was in high demand and did not deserve criticism. She said that her work was art and could not be delivered on-demand. I could see that this person was highly emotional and attached to her work, so I stepped back a bit to not worsen the situation. I suggested that we start fresh and write up a new contract with a new non-negotiable timeline. We scheduled regular project update meetings from that day, and she delivered the work on time. Once the project was complete, the photographer apologized for being unreliable initially and thanked me for the second chance. I learned that it's often better to be kind than to be right. I could have fired the freelancer. I also could have told her, unfiltered, how I felt about her professionalism. However, that would have just exacerbated the situation and forced me to find someone new, costing me added time and costing the company extra resources."
Written by Ryan Brunner on March 17th, 2022
Creative Thinking
13. In your opinion, what has been the greatest advancement in healthcare this year? How do you stay up to date on new trends and breakthroughs in the healthcare industry?
Why the Interviewer Asks This Question
As you research Cigna Corp before your interview, one common theme that you will find is the organization's drive to be innovative and adaptable in all that they do. This is in large part due to the constantly changing nature of the healthcare and insurance industry. In asking this question, your interviewer wants to hear that you are aware that things continually evolve in this job and that you are always willing to stay educated in your shifting work.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Demonstrate that you are interested in the new advances in healthcare by thoroughly researching an issue that Cigna Corp is currently facing. Be prepared to defend your answer. Then, talk about how you stay educated in your current work and make it clear to your interviewer that you are willing and ready to participate in any required training in this role.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"I follow a few medical journals, such as the New England Journal of Medicine and The Lancet. I read a fascinating article a short time ago discussing the advancements in artificial retinae and other solutions for the blind. It's incredible how far these solutions have come."
Written by Rachelle Enns
2nd Answer Example
"I believe that Patient-Centric R&D and Direct to Patient Clinical Research is the next big thing for the healthcare industry. I stay up to date on new trends through a variety of Google alerts and some popular medical journals such as JAMA (Journal of American Medical Association). I love to learn new trends and tips, so if you'd like to share with me your favorites, I would love to hear about them!"
Written by Rachelle Enns
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Creative Thinking
14. At Cigna Corp, we seek to hire healthcare professionals who have passion for our industry. If you could increase public awareness of any healthcare related issue, which would you choose?
Why the Interviewer Asks This Question
Cigna Corp is continuously striving to create a better future for their customers, their patients, and the great staff that make up the organization. Your interviewer wants to know that you have the passion and commitment to educating others.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Talk to the interviewer about the areas of healthcare you are passionate about. Highlight a topic or two that you feel could greatly change the world if public awareness of it was heightened. There is no right or wrong answer to a question like this. Your interviewer will be listening to your ability to speak passionately and confidently as you answer.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"There are so many healthcare issues that I am passionate about, but if I could choose one, I wish that the general public was more aware of the signs and dangers of undiagnosed childhood diabetes. Having a young cousin that is going through this diagnosis right now, I saw how my family struggled with the fact that they weren't able to see the telltale signs earlier."
Written by Ryan Brunner on March 17th, 2022
2nd Answer Example
"This is a tough question, as there are so many underfunded and worthy healthcare issues. If I could increase public awareness about any healthcare-related issue, I would choose pancreatic cancer. Yes, cancer does receive a lot of awareness; however, pancreatic cancer does not. This year, over 53,000 people in the USA will be diagnosed with pancreatic cancer, and nearly 80% will die from the disease - both men and women."
Written by Rachelle Enns
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Customer Service
15. What skills do you possess that will help you deliver excellent customer service here at Cigna Corp?
Why the Interviewer Asks This Question
In the managed care and health insurance industry, providing excellent customer service can be all the difference in the world in retaining customers and gaining new ones. Your interviewer at Cigna Corp is fully aware of this, and your interviewer wants to know that you can provide top-notch customer service in this role.
Written by Ryan Brunner on March 17th, 2022
How to Answer
To deliver excellent customer service, you need first to recognize the skills that you have and play off of those. Think about your natural personality and how you can use those characteristics to deliver stellar service on the job. You may talk about skills such as patience, empathy, adaptability, knowledge, and having thick skin.
Written by Ryan Brunner on March 17th, 2022
Answer Example
"I believe that my networking skills truly add to the customer service I deliver. If my client mentions another need, there is a good chance that I know somebody within my organization who can assist. My excellent communication skills also show my customers that I respect them and care for their needs. I'm confident that these strengths will greatly benefit your team and your customers here at Cigna Corp."
Written by Ryan Brunner on March 17th, 2022
Diligence
16. How many days were you absent from work last year?
Why the Interviewer Asks This Question
As they likely consider many well-qualified candidates for this role at Cigna Corp, your interviewer's ultimate hiring decision might depend on who they feel is the most reliable candidate for their team. In asking this question, your interviewer would simply like to know about your dedication to being present and on time.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Part of being a diligent employee is being on time and present when expected. It's great to be 10 minutes early rather than just showing up right on the dot. Talk to the interviewer about your attendance over the past year and be honest, as employment verification and reference checks will likely be a part of the hiring process at Cigna Corp.
Written by Ryan Brunner on March 17th, 2022
Answer Example
"I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was sick just two, and a note from my Doctor accompanied those. Once, I was a little late due to a terrible snowstorm, and I called my manager when I knew I'd be late. I always try to be 10 minutes early for my shift."
Written by Ryan Brunner on March 17th, 2022
Diligence
17. The day to day work at Cigna Corp can be very demanding. What keeps you motivated on the hardest days?
Why the Interviewer Asks This Question
Working in health claims is an extremely busy and fast-paced world, whether you work directly with customers and patients or in back-end support. Your interviewer wants to hear that you have the tools to stay motivated and on top of your work.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Before your interview, thinks back to times when you had an especially stressful day and consider what kept you motivated. As you answer, highlight the tools and skills you use to keep stress at a minimum when things get busy and explain how you stay motivated on the job no matter what is thrown your way. Don't hesitate to talk about your experience dealing with a stressful environment.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"I can stay motivated, even on the tough days, because I know that my work focuses on helping people. I love to assist others, and knowing that I make a difference is all I need to stay motivated. I'm confident that this position at Cigna Corp will keep me motivated to serve your members to the best of my ability each day, no matter how hectic things get."
Written by Ryan Brunner on March 17th, 2022
2nd Answer Example
"My motivation comes primarily from within. I remind myself regularly that I am here to help others. I have a true servant-hood mentality, which drives me. I also find external motivation in the positive people who teach me along the way. New knowledge and a fresh approach are fantastic motivators."
Written by Rachelle Enns
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Direct
18. When we post a position like this at Cigna Corp, we see a lot of candidate interest. Why are you the best candidate for us?
Why the Interviewer Asks This Question
As they mention in the question, the demand for jobs at a world-class organization like Cigna Corp is high. When the right job gets posted, many well-qualified applicants apply in a short time. Your interviewers want you to talk about what makes you a stand-out candidate compared to your competition for the role.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Talk to the interviewer about the qualities that make you the best and most unique candidate for the Cigna Corp team. Before your interviewer, put some serious thought into what makes you a stand-out candidate for the job you are interviewing for. Whether you discuss a relevant prior work experience or a personality trait, remember that you are giving your best sales pitch for your candidacy for the job.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"I can only imagine that there are a lot of talented people applying for this role, but what makes me stand out is my willingness to take feedback. I am a humble employee who is always looking to improve. In this role at Cigna Corp, I will be willing and ready to listen to and heed customers' feedback."
Written by Ryan Brunner on March 17th, 2022
2nd Answer Example
"I believe I am the best candidate for you because of my double degree in Healthcare Management and Health Services Administration. In addition to these studies, I am also bilingual in English and Spanish. This skill will enable me to communicate clearly with your predominantly Spanish-speaking community."
Written by Ryan Brunner on March 17th, 2022
Discovery
19. Who has inspired you in your life and why?
Why the Interviewer Asks This Question
Coming to work for Cigna Corp will require you to be a motivated and passionate individual. In asking this question, your interviewer simply wants to know who has been the biggest inspiration in your life and why they inspired you.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Your life's inspiration can come from a book, a mentor, your family, a celebrity, an author - anyone! Talk to the interviewer about who has inspired your life and why. Be sure to highlight why you see this person as an inspiration and how that inspiration can impact your work at Cigna Corp.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"I find inspiration in a variety of people and things. I would have to say that the person who has most inspired me has been my grandmother. She always had a smile on her face no matter how hard she worked, and she loved everyone. She was well respected and always gave more than she received. I try to live like her as much as I can, and I know these values she has inspired in me will greatly benefit me in this role at Cigna Corp."
Written by Ryan Brunner on March 17th, 2022
2nd Answer Example
"During my undergraduate program, I was inspired by my professor in general marketing. For the first time in my life, I was taught to think outside the box and come up with new and creative ideas that I had been afraid to mention with others. She helped me open my mind to others, and I still bring that mindset every day to work."
Written by Ryan Brunner on March 17th, 2022
Discovery
20. What is your personal mission statement?
Why the Interviewer Asks This Question
Not everyone has a mission statement or personal mantra. In business, especially in leadership roles, having a mission statement that defines who you are as a person and identifies the purpose of your work is important. Your interviewer is curious if you have a personal mission statement that you live by on the job.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Before interviewing with Cigna Corp, think about what your mission statement would be. Factor in who you are and what the purpose of your work is. You can be creative with your answer because a personal mission statement can be developed in many different ways.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"My mantra is that 'people who shine from within do not need the spotlight.' I feel it is incredibly important to be a humble leader, and I take this mission statement very seriously. I want my team to be in the spotlight rather than being the kind of leader that takes credit for good work."
Written by Rachelle Enns
2nd Answer Example
"My mission is to give my best 100% of the time. I want to have a great reputation in this industry that is built through hard work and a positive attitude. If I were to join your team at Cigna Corp, I am confident that you will never have to question my dedication and commitment to this work and the organization's core values."
Written by Ryan Brunner on March 17th, 2022
Discovery
21. If you were not able to be in the healthcare profession, what other careers do you see yourself doing?
Why the Interviewer Asks This Question
Every candidate has a unique path that brought them to this interview at Cigna Corp. To get to know you and your interests a bit better, the interviewer may ask what your dream job and industry would be if you weren't applying to and interviewing with Cigna Corp.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Show the interviewer that you know your strengths, and talk about a profession that seems exciting and interesting to you. It's great to talk about a dream job, but be sure to solidify your interest in the role and career path for which you are interviewing.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"I cannot imagine being unable to work in this profession because I enjoy it so much! If I had to draw on my other skills and passions, I would choose to work for a non-profit organization such as the local animal shelter. I am a big animal lover and believe in their mission, so that would be a lot of fun and engaging for me."
Written by Ryan Brunner on March 17th, 2022
2nd Answer Example
"I am a creative person with a penchant for the arts. I realize that it's completely different than my career path, but if I knew early on that I could have made a career as an artist, I would have explored that option further. Of course, I am delighted with the choices I made and don't have any regrets."
Written by Rachelle Enns
Diversity
22. How do you feel about workplace diversity today, and how have your views changed over the years?
Why the Interviewer Asks This Question
Cigna Corp is committed to respecting differences, treating each other fairly, and standing together to reach common goals. The organization values its diversity, equity, and inclusion practices as an employer and a business. Your interviewer would like to know how your views have evolved over the years and where you stand today on diversity and inclusion efforts.
Written by Ryan Brunner on March 17th, 2022
How to Answer
This is a great opportunity to have an open and honest discussion with your interviewer about how your personal feelings on diversity in the workplace have changed over time and how you value it today. You ideally want to express that you thrive in a diverse and inclusive atmosphere and discuss the overall benefits of an inclusive work environment. Talk about your current position and the diverse makeup of the team you work with and explain why you like working in this environment.
Written by Ryan Brunner on March 17th, 2022
Answer Example
"I believe that diversity in the workplace is one of the fundamental components to a company's success, brand story, and reputation. Today, diversity is a much broader conversation than it was when I first entered the workplace twenty years ago. Then, the biggest conversation was about the increase of women in the workplace. Today, a company's diversity plan includes race, religion, culture, sexual orientation, gender identity, physical abilities, socioeconomic status, and more. The most significant change in my personal view of diversity over the years is my realization that diversity has to go far beyond thought and move into action while including a broader range of groups. I am passionate about D&I, and I look forward to bringing my perspective to Cigna Corp."
Written by Ryan Brunner on March 17th, 2022
Education
23. At Cigna Corp, we seek to hire individuals who value education. Walk me through your related post-secondary education. Where did you struggle the most? Which courses were your favorite?
Why the Interviewer Asks This Question
As your interviewer reviewed your qualifications and experiences during their candidate screening process, they only got an outline of your educational path. In asking this question, they're looking for you to dive into your post-secondary education to hear about where your interests fall and what potential weaknesses you may have.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Talk to the interviewer about your post-secondary education. Discuss the high points of your educational path, your favorite courses, and the challenging points. Don't hesitate to discuss what you found challenging as long as you can demonstrate how you persevered and learned lessons along the way. Talk about what motivated you to take the educational path you did.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"I graduated with a Bachelor of Science in Marketing from Felician College in 2009. While attending college, I feel that my most challenging course was Statistics for Life Sciences. I completed this course with a B grade. My best course was Mental Health Studies. I found it to be fascinating and finished at top of my class in that course. Being a strong communicator and having a very creative side, pursuing a career in marketing made sense because it suits my strengths. Since graduation, I've been enamored by working in healthcare, and I'm excited for this opportunity at Cigna Corp."
Written by Ryan Brunner on March 17th, 2022
2nd Answer Example
"I recently graduated with my degree in Clinical Medical Assisting. There were many challenges along the way; however, I would say that my overall experience was incredibly positive. If I had to choose my biggest struggle, I would say that Anatomy and Physiology were the most in-depth. With that said, I did receive very high grades in those courses. My favorite subject of study, overall, was Pharmacology."
Written by Rachelle Enns
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Chad's Feedback
Education
24. Cigna Corp seeks to hire individuals dedicated to their professional development. If you could improve your knowledge on any healthcare-related topic, which would you choose?
Why the Interviewer Asks This Question
Being dedicated to your professional development and knowledge is a huge bonus for most employers. Cigna Corp values the ability to innovate and adapt in their staff, and your interviewer needs to know that you are always looking to learn and improve in your work.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Before your interview with Cigna Corp, thoroughly read the job description to find out if you lack any of the experience and skills they are looking for. As long as you are committed to learning and improving, your interviewer will respect your candidness in your answer. Talk to the interviewer about the area of healthcare that you would want to expand your knowledge in if given the opportunity. Be sure to elaborate on why that interests you.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"I feel that I can always learn more about compassionate care and the techniques surrounding long-term compassionate care. I like the idea of professional development and am open to any coursework you suggest."
Written by Rachelle Enns
2nd Answer Example
"There is always more to learn in a variety of areas; however, I would especially enjoy furthering my education and training in pediatric care. I find children to be most rewarding to work with because we can make a significant impact on their lives."
Written by Ryan Brunner on March 17th, 2022
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Chad's Feedback
Experience
25. Have you ever been asked to perform a function or complete a task in which you had little or no experience?
Why the Interviewer Asks This Question
Organizations value their employees' ability to remain agile in their work. At Cigna Corp, the day-to-day work can vary greatly, and you may be asked to step outside of your comfort zone and job duties at times. Your interviewer wants to know that you are comfortable with this.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Before your interview, think back to a time you had to take on a task or a role that you felt was above your experience level. Clearly describe the situation, explain why you were asked to do the job, and outline how you worked toward a great outcome. If there were any hurdles you had to overcome, talk about the lessons you learned that you could bring to Cigna Corp.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"When my manager went on unexpected medical leave for three months last year, I was asked to step into her position in the interim. I knew the basics but was not trained on the specifics of the role. I was able to take it on successfully by leaning on my team, reading a lot of company manuals, and asking many questions of peer managers. When my manager returned, she was very pleased with the progress that I made."
Written by Ryan Brunner on March 17th, 2022
2nd Answer Example
"At times, I will be asked to perform tasks in our computer system that I am not completely familiar with. When this happens, I will not ask for help right away. Rather, I will search for the answer either in our manuals or online. I am comfortable taking on new tasks and enjoy learning new skills."
Written by Rachelle Enns
Leadership
26. When are your leadership skills the most effective?
Why the Interviewer Asks This Question
Cigna Corp values partnership, collaboration, and keeping its promises at all costs. To achieve these values, the organization empowers its staff to be leaders. Your interviewer wants to hear that you believe that when you have a great relationship with the individuals you are leading, your leadership skills will be the most effective.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Demonstrate to your interviewer that you recognize that a great relationship starts with clear communication, trust, and honesty. Tell the interviewer that you spend time genuinely getting to know your team. For instance, perhaps you like to understand what activities they have going on both inside and outside of work, their kids' names, or if they have any pets. Building a relationship with your team will ensure that you can frequently and genuinely ask them how they are doing. The more comfortable they are, the better chance they will come to you for help in the workplace when they need it.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"My leadership skills are the most effective when my relationship with the employee isn't just a surface connection. I want to have true knowledge of their life and a good understanding of their career goals. When my employees know that I can help them achieve their goals, they are more likely to be an engaged part of the team."
Written by Rachelle Enns
2nd Answer Example
"I feel that my leadership skills are directly related to the happiness and engagement of my team. I spend a lot of time making sure that my staff is happy, confident, and invested in their jobs."
Written by Rachelle Enns
Problem Solving
27. How would you determine priorities in this job with Cigna Corp when you have multiple projects due?
Why the Interviewer Asks This Question
The ability to multitask many duties, assignments, or patients at one time is a formality in almost every organization. This is no different at Cigna Corp. Your interviewer wants to hear that you have a systematic approach to handling competing priorities on the job.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Highlight your ability to stay organized and on track with your work. Don't hesitate to talk about the tools or resources you use to do so. Then, go into detail about a job or two that you've held in the past where you had to juggle competing priorities and multiple tasks at one time. Make sure that the example you use shows how you handled priority items first, communicated any changing priorities to those that needed to know, and worked through everything successfully.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"I determine which project requires my attention by the number of hours we are behind and the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. I have never underdelivered on a deadline. On top of project work, my day-to-day duties would never get left behind. To do this, I would ensure that I have time on my calendar blocked for both day-to-day duties and project work in this role with Cigna Corp."
Written by Ryan Brunner on March 17th, 2022
2nd Answer Example
"I assume that this role with Cigna Corp will have me working closely with many different stakeholders. Juggling multiple priorities would require me to interview each to determine the value of increased productivity, morale or revenue, decreased costs, and the overall impact of my work and prioritize from there. I am a big fan of utilizing a project management tool Asana or Trello."
Written by Ryan Brunner on March 17th, 2022
Problem Solving
28. What makes you a great problem solver?
Why the Interviewer Asks This Question
Employers want to know that you have a methodical approach to problem-solving. Cigna Corp values acting with speed and purpose in all that they do, and your interviewer wants to know that you are a strong problem solver.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Consider the skills and qualities you use to successfully face problems. Perhaps you have a keen eye for detail or the ability to identify problems and come up with great solutions. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver and your ability to come up with innovative solutions.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"I am a great problem solver because I do not allow stress to cloud my judgment and mute my creativity. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas. In my current role, I work with customer phone calls every day, and I often have to be very resourceful in quickly answering questions to solve their issues."
Written by Ryan Brunner on March 17th, 2022
2nd Answer Example
"I believe I am a great problem solver because I gather as many facts as possible, I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path."
Written by Rachelle Enns
Problem Solving
29. What do you think might be the greatest challenges in this job at Cigna Corp? How will you overcome these challenges?
Why the Interviewer Asks This Question
Even though it may seem like a dream job, the interviewer wants to know that you have realistic expectations of this role at Cigna Corp. They need to know that you will not be blindsided if problems or challenges present themselves in the job.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Before your interview with Cigna Corp, read through the job description for the role so you can discuss the duties in detail. Keep your answer simple. Discuss how you will overcome any potential challenge you foresee in this role. It is okay to ask for clarification on the position if you do not fully understand what challenges are in store for you.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"I think the greatest challenge for me in this role with Cigna Corp upon starting will be to learn the everyday operations of the department. Having spent the last 12 years in managed healthcare, I've become used to the day-to-day operations in my current role. I intend to come to Cigna Corp with an open mind, ready to learn and grow from my first day on the job and hit the ground running."
Written by Ryan Brunner on March 17th, 2022
2nd Answer Example
"I think the added responsibility of running one of the highest volume departments at Cigna Corp will be an adjustment for me, but it's a welcome challenge. I look forward to tackling it head-on and growing through the challenges because I know on the other side of those challenges are the biggest opportunities."
Written by Ryan Brunner on March 17th, 2022
Problem Solving
30. How will you manage your time, even on the busiest days at Cigna Corp?
Why the Interviewer Asks This Question
With over 180 million customer and patient relationships in over 30 countries, the day-to-day work at Cigna Corp is very busy. The interviewer would like to know more about the tools you use to stay on task and meet deadlines.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Discuss how you prioritize when everything demands your attention at once. Think about the ways you manage your projects and daily tasks, and convey the tools, resources, and communication skills you use to ensure that your work is completed accurately and on time.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"I manage my time by exercising the idea of 'time-blocking.' This method means that I don't incessantly check my email; instead, I allow myself to return emails in 30-minute time blocks, four times per day. Setting calendar alerts and personal deadlines for myself has also helped a lot."
Written by Rachelle Enns
2nd Answer Example
"I prioritize deadlines and work that needs to be done, then work backward from there. When necessary, I utilize my resources and team to pitch in and contribute. In my current role, my workload can get heavy and difficult to manage. The great thing about my current team is we work diligently to help each other out. I never hesitate to ask for help when needed, and I don't hesitate to help my colleagues when they are in need."
Written by Ryan Brunner on March 17th, 2022
Problem Solving
31. In this job at Cigna Corp, problems arise frequently. When a major problem arises, what is your first reaction?
Why the Interviewer Asks This Question
The fast-paced, high-pressure day-to-day business at Cigna Corp lends itself to problems for almost every employee with the organization. Your interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will determine how you fit with their existing team.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Perhaps your computer crashes, and you realize you may have just lost all of your hard work, or maybe you are limited on time and have a deadline rapidly approaching. Demonstrate to the interviewer that you take a very methodical approach to problem-solving rather than reacting impulsively when a problem occurs.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"When a major problem arises, my first instinct is to take a step back and absorb what just happened. Then, I brainstorm and gather resources to solve the problem. Just last week in my current role, a patient contacted us saying they arrived at home with the wrong medication. I quickly worked with the physician team to ensure a new prescription was sent to their pharmacy as soon as possible."
Written by Ryan Brunner on March 17th, 2022
2nd Answer Example
"I have taught myself to react calmly when problems arise. Now, I step back and review my options for solving the problem rather than allow myself to become frustrated. I pride myself on my level-headedness in the face of adversity, and I think this can be a great attribute on your team here at Cigna Corp."
Written by Ryan Brunner on March 17th, 2022
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Chad's Feedback
Salary
32. What are your salary expectations if you are offered this position at Cigna Corp?
Why the Interviewer Asks This Question
As your interviewer considers candidates for this position at Cigna Corp, they want to know that what they offer matches the needs of their top candidate. Your interviewer wants you to be open and honest about your salary expectations so they know if you would ultimately accept their offer if it came your way.
Written by Ryan Brunner on March 17th, 2022
How to Answer
The best way to discuss your salary expectations is to use your current earnings as an example. Be open and honest as you answer because transparency is the best choice when answering salary-based questions. Before your interview, thoroughly research the role you are interviewing for at Cigna Corp and the salary that is typically offered for the position. You can research both the organization itself and what other similar organizations offer for the same position to position yourself well for an offer.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"Currently, I earn a base salary of $45,000 per year, plus a potential 20% annual bonus based on our facilities profits. Last year, my earnings were $52,000, and I would like to stay in the same range or slightly higher. Of course, I consider the full benefits package as part of an offer, and I love everything I have researched about the full package here at Cigna Corp."
Written by Ryan Brunner on March 17th, 2022
2nd Answer Example
"I am currently making $80,000 per year. I am looking for compensation that is aligned with this role at Cigna Corp and a role that provides an opportunity for growth in the future. My motivation in seeking a new role is not compensation but rather a great fit for my skills and finding an organization that values collaboration, innovation, and customer service."
Written by Ryan Brunner on March 17th, 2022
Teamwork
33. Do you think it is possible to be a good team member yet disagree with the leader?
Why the Interviewer Asks This Question
Your interviewer wants to know that you would be diplomatic in the Cigna Corp workplace, even when you may not agree with your leader. They also know that healthy disagreements can bring forth new and innovative ideas to their team, so they want to hear that you won't shy away from challenging the status quo.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Show the interviewer that you can be a good team member yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion yet capable of maintaining respect for each other at the same time. Show that even if you disagree with the final decision, you support the direction the team is heading.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"I think that it is possible to be a great team member, even when disagreeing with the leader. This is really how new ideas that help the overall good of the organization are generated. It's all in how you maintain respect for each other despite the difference in opinion."
Written by Ryan Brunner on March 17th, 2022
2nd Answer Example
"Yes, I think it is possible! What makes a great team member is not that they agree with everything but the level of respect and positive thought that goes into the person's communication style. It's okay to disagree if you focus on communicating your thoughts professionally. My current manager and I have the utmost respect for each other's thoughts and opinions and continuously challenge each other's thoughts."
Written by Ryan Brunner on March 17th, 2022
Teamwork
34. Do you consider yourself a patient person? How do you increase your patience level in challenging situations?
Why the Interviewer Asks This Question
Whether you work directly with customers or provide support within the walls of Cigna Corp, the fast-paced and high-stakes nature of their business will test your patience at times. Your interviewer would like to know if you consider yourself a patient individual.
Written by Ryan Brunner on March 17th, 2022
How to Answer
Patience is a virtue, but it can also be challenging to maintain when situations push your buttons. Show the interviewer that you can keep your cool in challenging conditions. Impatience can cause a lot of stress and anxiety in coworkers, so it is essential to can showcase your ability to remain patient and professional in workplace situations. The best way to convey your ability to be patient on the job is to talk about a situation from your past that demonstrates your patience.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"I do consider myself a patient person. I would rate myself an 8/10 for patience because I have room to grow, but I do have a very long fuse. If I need a boost of patience in a challenging situation, I will take a step away, count to 10, and then return to the situation. I recently read a book, 'The Power of Patience' by M.J. Ryan, which also gave me some excellent new methods for coping with stress."
Written by Ryan Brunner on March 17th, 2022
2nd Answer Example
"I was once working with a group that could not quite get along, and it tested my patience a bit because it prevented us from staying on track and focusing on the goals. I went above and beyond in helping the group get along by scheduling lunches as a team and helping to mediate situations that needed it."
Written by Rachelle Enns
Trust
35. Do you think honesty is always the best policy?
Why the Interviewer Asks This Question
In an industry where staff works with the personal health information and lives of many different people, workplace ethics and morals should always be taken seriously by every employee. Your interviewer would like to know if you genuinely feel that honesty is the best policy.
Written by Ryan Brunner on March 17th, 2022
How to Answer
While many will argue that honesty is not always the best policy, you want to be sure you have a great reason outlined if you choose to take this stance in your answer. Talk to the interviewer about your thoughts on morality in the workplace.
Written by Ryan Brunner on March 17th, 2022
1st Answer Example
"Sometimes full disclosure can damage someone's self-esteem, and the truth isn't always best expressed in full and can be self-indulgent based on the person's intention. In those instances, honesty isn't always the best policy. What is your take on this?"
Written by Ryan Brunner on March 17th, 2022
2nd Answer Example
"Honesty is always the best policy. Often, it is just a matter of how you communicate and deliver your message. To manage this with each situation is critical to building honest and trustworthy relationships."
Written by Ryan Brunner on March 17th, 2022