To recap; Behavioral interview questions are presented as past scenarios you've previously encountered ('Tell me about a time when'). Situational questions pose hypothetical situations you may face in the future, with a 'what would you do' response. A role play interview questions involves a participative scenario where your skills and responses are tested in the present, in real time. The competencies you'll be evaluated on are; developing self, flexibility, problem solving, meeting client needs, communication, teamwork, and self-control and composure. You will also be scored on how well you interact with the actors, especially on the level of the respect and sensitivity you exhibit concerning race and diversity.

They'll likely have presented the role to you in advance, giving you anywhere from a day to 5-10 minutes to prepare. Take full advantage of any time they give you. Don't just read through the materials they provide you with and assume you are ready. Research the role and get in character. Most of the CBSA's role-play questions will be customer service oriented, and will focus on your interpersonal skills and conflict management skills. Take notes on the relevant information which will guide you on how to respond and react. Decide on and commit to your approach as soon as you have a clearer understanding of the role the actor will play. Since this is testing your responses, you'll want to practice. Watch your body language in the mirror. Record your voice and listen for tone, speech-crutches, slang and choice of words. This is especially important when immersed in scenarios surrounding linguistic diversity.

This scenario will test your communication skills and your ability to speak non-defensively, objectifying the situation. This also will require you to exhibit in your diplomacy, composure, and will test your sense of teamwork, how you inspire others, and how you foster a stronger team environment and collaborative mentality. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings, which will speak to your emotional intelligence and your ability to empathize and not internalize the emotional state of others.

It will test your flexibility and your adaptability, and if your ability to identify your coworker's needs, from their need to feel heard, validated, empathized with, and assured they are a valued member of the team. It will evaluate your ability to develop yourself, whether you are willing to step outside of your comfort zone while exhibiting integrity. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation.