What happens during an interview role play? Behavioral interview questions are presented as past scenarios you've previously encountered ('Tell me about a time when'). Situational questions pose hypothetical situations you may face in the future, with a 'what would you do' response. A role play interview questions involves a participative scenario where your skills and responses are tested in the present, in real time. The competencies you'll be evaluated on with role-play interview questions are; developing self, flexibility, problem solving, meeting client needs, communication, teamwork, and self-control and composure. You will also be scored on how well you interact with them, especially on the level of the respect and sensitivity you exhibit concerning race and diversity.

They'll likely have presented the role to you in advance, giving you anywhere from a day to 5-10 minutes to prepare. Take full advantage of any time they give you. Don't just read through the materials they provide you with and assume you are ready. Research the role and get in character. Most of the CBSA's role-play questions will be customer service oriented, and will focus on your interpersonal skills and conflict management skills. Take notes on the relevant information which will guide you on how to respond and react. Decide on and commit to your approach as soon as you have a clearer understanding of the role the actor will play. Since this is testing your responses, you'll want to practice practice practice. Watch your body language in the mirror. Record your voice and listen for tone, speech crutches... etcetera.